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CRM Tools for Call Center Telemarketing / Contact Center / Customer Service

Three types of launchers. Agent and Coordinator access the Panel with a simple login system through username and password. 0 risks for customers: no initial investment, no installation and no permanence. Neotel’s call center software is the most advanced in its field.

Infinity of modules to help with the management of your call center.

marcador predictivo

marcador progresivo

Installed and maintained by Neotel. Increase the talk time of your agents.

Neotel

Our tools for call center are one of the star products of Neotel

Call Center Tools

Functions:

  1. Calls with automated dialing based on a database.
  2. Different levels of administration: Agent and supervisor.
  3. Real-time listening and recording of calls from any of the agents.
  4. Powerful call finder
  5. Supervisor access to updated reports and statistics to measure efficiency, productivity and effectiveness.
  6. Call queue monitoring in real time. Viewing the status of telemarketers. Possibility of actions in real time on calls both in text mode on the screen and in direct communication with the agent.
  7. Delivery of answered calls. It transfers quickly to the free agents called previously connected to avoid losses of time.
  8. Automatic answering detector (AMD). The system prevents call transfers when they are answered by an answering machine.
  9. Collaborative campaigns Strategic planning of marketing campaigns with several agents on a database and call register.
  10. Campaigns with interactive IVR. Launching of answered calls with a voice response in order that the potential client interacts in different ways. Possibility later to transfer the call to an agent.

 

There are differences between the predictive dialer, the progressive dialer and the robot call.

Neotel offers the solution of combining a software for Call Centers in the cloud with the best switchboard in the market. They are powerful tools for Telemarketing with customized packages.

The client can choose two modules: Progressive or Predictive Marker.

Predictive dialer

Predictive dialing software that can determine how many agents will be available to pick up calls made at a given time.

It is a tool that supports efficient performance in the Call Center through a substantial increase in live connections. Our Predictive dialer ensures that Agents connect with real people, which translates into more productive time.

Predictive dialing is often used in call centers. Tool designed to automatically make calls progressively and / or predictively, which maximizes the cost through an increase in the efficiency of use of the agents’ time.

With good tools, a call center can double the productivity of outgoing telemarketing operators.

A predictive dialer is a very powerful tool used by Call Centers. Basically it is an application that allows the automatic and massive dialing of a list of telephone numbers using algorithms to reduce the time that agents spend on hold and at the same time minimize the number of calls that are answered and can not be answered by an agent.

The difference between one predictive dialer and another is how far the operators’ productivity can go up.

A Predictive Marker increases the number of contacts of your agents, increasing their productivity. It reduces waiting times between calls and minimizes the number of calls that are not answered.

The difference between an automatic dialer and a predictive dialer, is that the latter keeps track of all calls and statistically predicts when a free operator is going to remain, and when to make the call and how many calls to make. As the campaign progresses, it collects data from the calls that are being made and modifies its statistical criteria to suit the duration of the call, the probability of success, etc.

Predictive dialing is one of the most widely used automatic dialing options, and Neotel offers the most complete set of predictive dialing capabilities in the market.

In the telemarketing campaigns, from a database, we try to contact by telephone with as many people as possible, to carry out a survey, call for a seminar, teleshopping, etc.

Predictive dialers allow call centers to algorithmically predict when agents will be available and how long it takes to answer calls. This process allows agents to obtain more live connections, significantly increasing their productivity.

Predictive markers can be used to support multiple simultaneous sales and marketing campaigns. Applications for predictive dialing vary widely.

Progressive marker

The progressive dialer is an automatic call launcher sequentially; that is, it performs the marking and is directly addressed to the agent.

System that automatically performs outgoing calls and transfers the attended calls to the agents, without approval to it.

In the progressive mode, the agent does not intervene in the dialing of the calls since they are automatically made, but the difference is that when the consumer answers, the agent will always be online. If the system is well programmed and planned, it can be very productive and efficient, achieving good results, because it allows to discriminate the types of response of the call, for example faxes, voice mailboxes, numbers that do not exist, etc. In addition, the conversation time of each operator is less so that the level of stress is also lower, making the procedures more effective. The progressive mode is ideal for telephone sales campaigns, so it is the most used in these cases. Like the Predictive Markers, the Progressive Markers are able to detect all types of events during calls, until getting to find a client available and apt to be communicated with our Agent.

This type of dialing calls when there is an agent available, being less aggressive than a predictor with its contacts but at the same time it has all the advantages of the detection of busy lines.

Progressive markers are usually very appropriate for Centers with low or moderate volume of calls, where they would not be able to gather enough information to reach reliable statistics.

Robot call

A practical case of using the Neotel Robot Call is when a company needs to give a specific message to a list of clients, so it passes the database with them to the Robot Call, records the corresponding message, and the system starts to call all customers simultaneously. As explained before, if necessary, there is an option for interaction with the client, in the sense that the client is asked something where a response is required via his telephone keypad (press a key), and the Robot Call system connects the call with an available agent that will deal directly with the client.

The Robot Call executes its task in the following way: it makes a number of massive calls and simultaneously so that they reproduce a voice message that has been previously recorded and even giving the option to the client that is called to press any option of your telephone keypad, for example, to be transferred (or not) with a commercial agent. The Neotel Robot Call has a main functionality which consists of distributing messages to a list of clients in an agile, economic and effective way.

 

Neotel

PBX for companies: call launcher, call center, Voice over IP, IP telephony and VoIP PBXs

Did you know that with Neotel there are no permanences? Never. So is!

With other Telephony providers, stays are imposed on customers. We at Neotel do not believe in the concept of permanence. We believe in satisfied and loyal customers. And is that when a company gives only the best service customers do not leave.

Do you already know what VoIP Telephony is?

Do not have a phone number yet? No problem. Neotel offers you line + phone number.

As IP Telephony makes use of the IP Voice you can use our system both in mobile and fixed:

  • Use of softphone By installing a softphone application we would already have everything we need to make calls over IP.
  • IP adapter linked to the conventional telephone.
  • VoIP phone It is a special phone for IP calls.

As you see there are different solutions. Surely one adapts to your company.

Are you in doubt about whether your Internet connection is compatible with IP Telephony? At Neotel we solve all of them. What if you call us now?

In any case, think that any type of connection to the Network is valid.

If you already have an Internet connection, you can start using VoIP Telephony.

Formerly with traditional telephony the calls were made through cable. Now with VoIP telephony, calls are made via the Internet.

Now you know something more about the requirements and what advantages IP Telephony brings:

  • You need to hire Neotel as your VoIP Telephony operator.
  • IP / Softphone / IP Phone adapter.
  • Internet connection.

Migrating to IP telephony has never been easier than it is today.

Neotel call center

Installing a call center is the best way to serve your customers in your business. Neotel develops customized tools designed for contact centers and call centers.

Customized solutions for companies

Call Centers and Contact Centers

With our tools you have the possibility to monitor real-time data that are of great interest to your call center.

With our software for call centers you will have:

Call center in the cloud

Our call center tools are hosted in the Neotel cloud and have been designed for SMEs and large companies, allowing:

  • Queue management in real time.
  • Progressive and predictive marking.
  • Call recording.
  • Reports and statistics.

An IP Telephony system saves large amounts of money to companies. Your agents do not need to be physically in the same place. It does not matter where in the world each one is. Our tools are still working.

Applications aimed at call centers

Our call center software is scalable and adapts to the needs of any company.

Neotel also offers media services for those who are interested. We highlight:

  • Custom applications.
  • Integration with third-party tools
  • Data center.

Neotel – your Telecommunications provider

In Neotel we offer services of PBX, call center software and CRM. Trust a company with more than 15 years of experience.

Learn more about call centers

The goal and the raison d’être of any call center is to get the maximum possible number of minutes in conversation with clients.

There are no limits with Neotel’s call center tools

From Customer Service, Telemarketing to mass sale campaigns. With our software your call center can get everything.

Do not be wrong or repent. Contract now the call center tools with Neotel

Thanks to the tools we offer call centers improve day by day, they learn from their weaknesses and overcome them.

For a better Customer Service

Greater availability for your customers

With our tools you ensure reliable customer service 365 days a year.

automarcador dialer

Do you need a progressive / predictive dialer?

We have no competition in Neotel. More than 15 years of experience in the sector endorse us. And since there is no permanence with us … Do you have something to lose? If you still have doubts after all this, we recommend that you do a Google search and look at reviews about our company and services.

Functionality and efficiency are fundamental aspects when hiring a VoIP exchange.

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We have several solutions that adapt to all types of companies. We invite you to call us or send us an email if you prefer. He explains his personal situation and without any commitment he will receive a quote and all the necessary information. If you still have questions after receiving the information that we are going to send you, of course you just have to call us again. At Neotel we are more than happy to meet your needs.

Among our solutions, the most famous are:

  • The dialer
  • The virtual switchboard.
  • The tools for call center.
  • And the CRM.

Having a dialer in your call center company makes life happier. Guaranteed!

Neotel

Call center software: solutions, alternatives and everything you need for your customer service company

robot call

As is well known, companies that are responsible for providing support or customer service will always need technological aids. With the passage of time, these technological aids have evolved in such a way that they are established as potential reinforcements to the work carried out by callcenter operators and agents.

 

 

The call center software that Neotel brings to you will guarantee that you, your telemarketers and / or agents, can perform their work even with advanced technology from anywhere in the world, decentralizing and blurring the idea of a unique place of work.

 

Can I have my agents connected regardless of the geographical location where they are located?

 

If possible. Thanks to the call center software that Neotel has for you, you can make and receive calls through a data network with which the only thing you will need is a stable Internet connection and a computer or any electronic device.

 

You can for example predict the time of each call for each of your agents by using the predictive dialer option, or answer as many calls as possible to your team of professionals, and / or use the robot call to send messages from welcome, unfold options menu, or transfer the respective calls to the operators that will attend the case in greater depth.

call center software

IP PBX: A whole world of possibilities without access restriction

We already know many of the advantages of acquiring an IP switchboard service, since it consists of a wide service, of numerous functionalities and, what is even more striking, is the capacity that has, by its simple interface, to adapt to all types of companies and demands specific to the services that they must provide to users.

 

From this it also derives that, since the IP PBX is a versatile and comfortable service, it works much more efficiently and does not represent a major problem that requires some kind of maintenance or repair, since everything is stored on the web and it has a very beneficial access through the use of a user and established password.

 

Is it true that an IP PBX offers professional features under an easily accessible platform?

As mentioned above, the IP PBX has easy access, where the service provider, which in this case is Neotel, provides its customers with a username and password so that they have access to the full operation of the same, allowing both you as its agents, manage the information pertinent to the information and database of the clients, in this way, to be able to carry out the advice, follow-up, control and resolution of the specific case.

 

Being able to access the IP switchboard through a user and password facilitates the agents’ development in the various functionalities that this potential tool grants to all users.

Also eliminating aspects such as hardware, cabling and other physical devices, we will have a much more comfortable, affordable and effective system, where what is prime is the productivity of teleworkers, and the timely and quality attention that we can provide to customers or users.

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Telephone switchboard: when the validity expires

The telephone exchange consists mainly of a system characteristic of the operation of the companies in charge of communication. It can be said that this is one of the oldest systems and has some essential requirements for its operation.

 

Many companies that have acquired this system over the years, realize the multiple requirements that it has, since they have denoted excessive costs of installation and maintenance of complex equipment that, compared to the virtual switchboards, are less optimal, effective and of recommended quality.

 

The telephone exchanges then, being the traditional ones, will need physical connections and accesses by a certain provider, which generates a series of costs and permanence clauses that this time specifically provider, and which are usually uncomfortable for users and / or customers and, therefore, for the owners of these companies responsible for customer service and telemarketing, which are the main users of these services.

 

Do the physical requirements and the wiring in general denote a higher quality within the system of the telephone switchboard?

 

The use of hardware, specialized equipment and a large amount of wiring, requires extensive facilities that in turn involve the costs of a group specialized in the management, operation and maintenance of each of these components.

 

Many of the functionalities that a software team or a virtual switchboard can offer, do not offer them easily and in the same way a telephone switchboard, since their functions are much more limited due to the complexity of each of the devices required for its operation .

 

This makes a telephone exchange lose little by little the validity it had until a few years ago, as the technology gradually adds functions that are much more complete, efficient, optimal and that require less time, less space and a saving in significant costs.

centralita telefónica

 

Neotel

How to choose the software for call center that best suits the needs of my company?

In a previous article, we mentioned what are the different options of software for call center that Neotel gives you with the possibility of a safe and comfortable access through the use of username and password.

 

As mentioned before, the types of software for call centers that you will find in Neotel are: progressive dialer, robot call and predictive dialer. All of them bring with them call handling and management options for the main needs of the agents, the call center coordinator and their respective clients or users.

 

The robot call focuses on providing or receiving basic information in a call transferred in the future to an agent that is responsible for taking on a specific problem or issue. The progressive dialer is responsible, in turn, for assigning calls to telemarketers that are free, as a means of optimizing agents’ time and the possibility of covering a greater number of calls.

And the next of the types of call center software that corresponds to our list, is the predictive dialer, which is in the ability to predict through the use of statistics, the duration of calls and the time it will take teleoperators attending the different cases.

 

The types are clear, now, how to choose the most appropriate one?

 

It can be said that everything depends on the number of workers who are inside your company and the corresponding number and respective customers or users to whom these agents can provide timely and correct attention.

 

Being a company of moderate magnitude, you can make use of a robot call, since the progressive and / or predictive marker, they serve for companies with more robust wingspan and, in case that the company is very big, you can make use of the three software options for call center.

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Software para call center

What is the dialer and how can it be used optimally?

The dialer, better known as a telephone dialer, unleashes a series of concerns for those who are thinking of acquiring this service as a key element for the operation of their company.

 

 

The conception of the dialer service for your company, will make your coverage faster and more effective to provide the best service to your contacts, users and customers regardless of the amount they represent.

 

How to reach my clients through the use of the dialer?

 

The delivery of specific information about a service or product to our customers or users, is the main goal we want to reach with the use of the dialer. We are in the right place, because, with this system, we can properly elaborate the message we want to transmit, counting on the best tool to achieve its distribution.

 

Using the dialer, it will become a clear commitment of your company to achieve the optimization in time, money and quality, of the campaigns you have in your possession, as well as the concept of reaching a greater number of people in order to raise the success rate for calls made.

 

In conclusion, the use of the dialer will become a vital instrument for your company and the image of professionalism that you wish to project.

Automarcador o Dialer

fax-virtual

And if you change to the VoIP Switchboard, let yourself be surprised!

The VoIP PBX is a tool that brings millions of opportunities to make your customer service or telemarketing company improve their telephone service and with that, position their image.

 

Do not worry if your company is small, medium or large, or if the consumption that you make of calls is high or low, since with VoIP switchboard, you will have access to a bunch of possibilities and functionalities that we will expand next.

 

Characteristics and functionalities that the VoIP exchange gives me

 

Many of the advantages incorporated in the new communication technologies point to the decentralization of work in a specific place, such as the office. The Neotel VoIP switchboard incorporates this developed advantage, allowing agents or telemarketers that belong to your company and are traveling or at home, to work from there, without implying that the quality of the development of the activities with which they must comply and the quality standards to which they must comply must be broken at some point.

Presenting then as an evolution of the mobile office, the VoIP exchange will allow the entry and exit of completely free calls, allowing in the same way, the transfer of said calls, the option to put them on hold, etc. All thanks to the management of an entire system through its Internet connection.

 

Being able to have a system that allows to work in a flexible and optimal way, significantly saving the costs of systems or devices that would fulfill similar functions, is another of the subsidies that the VoIP exchange brings, since it revolutionizes the way of working in customer service or telemarketing, consolidating the quality of connectivity and the reduction of problems such as noise, echo, among other problems typical of conventional systems.

Call center CRM: customer management in one easy-to-use place

Many are the options that are presented to us when deciding what tools are necessary and indispensable to achieve an optimal management of everything that involves our company’s call center or customer service.

 

The CRM call center application that Neotel offers for you, is positioned as a primary aid to provide relevant, efficient and real-time management of customers or users of your company.

 

What improvements does the Neotel call center CRM application offer to my company and what does it contribute to the optimization of my employees’ working time?

 

The unification in a website of all the databases of your customers, the creation of customer files to be able to store absolutely the relationship of your company with them and vice versa, the power to manage information such as invoices, budgets, important documents that they involve authorizations, contracts, among others; and the recordings of calls that it holds with each one of its clients, are some of the multiple contributions with which the CRM call center tool of Neotel arrives. All this so that your company is positioned as one of the best both for the quality in the service, and for the speed and efficiency of it.

By having all this information stored in a single panel, all agents will have access to it and will be able to meet the explicit requirements of all calls, since by attending a respective client, you can display the file to know exactly what issues to address, what concerns to take into account and what options you can offer to that user.

In this sense, the CRM call center application will give professionalism to your company and staff, leaving your clients with a high level of satisfaction when solving the concerns or needs to be weighed by a product or service.

CRM para call centers

Virtual call center: another way to manage the quality of your customer service company

The call center has evolved along with the new communication systems that unite humanity from different latitudes and that motivate and encourage them to always stay in touch. That is why, in order to develop a work that accounts for this technological development, you can find diverse and comfortable options that encompass the complex and complete virtual call center system.

 

The incorporation of this virtual call center application, which rests on the comfort and magnificence of the virtual world under storage in a specific web space, provides the team and the coordinator of a telemarketing and / or customer service company with the opportunity of carrying out multiple tasks around a database that facilitates the ordering of the factors present in said company, according to its corporate name, and the respective information of the users or clients.

 

If my company focuses mainly on conducting campaigns and offers of products or services per season, how does Neotel’s virtual call center help us?

 

When the main idea of a company is to work for specific campaigns, the virtual call center system will help you to optimize the time of your calls and, therefore, the productivity of your agents, allowing them to make more and more communications, contributing to a significantly higher percentage of the population covered by the campaign.

This, as a consequence, will bring the success of your campaign, since it also provides respective information to the sale that is being consolidated through the predetermined statutes in the database for the realization of said offer of services or products.

Being able to store information pertinent to the consolidation of the sale is also one of the options of this virtual call center system.

Call center virtual

Call center software: less complex, more affordable and better quality system

Tools to be able to carry out a correct performance of the own and recurrent activities in a call center, there are many, but without any doubt with the quality and solvency that the call center software of Neotel offers.

 

In this system of call center software, you can not only provide timely support to your teleoperators or agents so that they dedicate an optimal and quality service to users and / or clients, but you will be able to count on the technical support that you provides a team of people who are behind, in the design of this wonderful software to provide you with the support and facilitate your experience in the use of this great tool.

 

Users through a pleasant and intuitive interface will be able to easily find help for what they require, and regardless of whether their knowledge is advanced in this universe of technology or not. With the call center software, the contact between users and agents will be more friendly, in such a way that the communication is correct, accurate and optimal, in pursuit of the productivity of the employees, and of the quality provided to each person that requires our services.

 

Now, how effective is the Neotel call center software?

 

The three callcenter software options that Neotel brings you are those of: predictive dialer, progressive dialer and robot call. With these three extraordinary tools you can have an optimal performance within the call to your users or customers in order to offer the correct and optimal service. This will not only increase the quality offered by your company, but it will provide you with a more economical, agile and efficient support to achieve the objectives that your business proposes regardless of its corporate name.

Call centre software

IP switchboard: beyond a switchboard

The IP PBX offers multiple benefits to its users, among which are speed, savings, flexibility and scalability.

Logically all these benefits are seen at the time of acquiring an IP PBX however it is important to name some of the features that this switchboard has for you.

Among those functionalities you can choose and adapt it in a way that suits your needs, those of your company, and those of your workers to, in that way, provide an optimal service as one of the best companies.

 

With what functionalities will I find myself when purchasing an IP PBX?

 

Each provider has a switchboard capable of fulfilling various functions, however, we will highlight those that are usually integrated in this system.

Call forwarding in case you can not answer because the line is busy, is one of the features that the IP PBX has. In the same way, you can acquire the highly recommended voicemail.

 

With the IP PBX, you have the capacity to manage the limits of calls, the maximum time of duration and some limits and restrictions designed specifically for simultaneous calls and depending on their origin.

 

Another feature offered by the IP PBX is the ability to record calls and their reproduction online. With this function, you can have all kinds of support, at the time you require it, to address the concerns and other aspects that users and / or customers demand.

 

Equally important, you can count within the IP PBX system, with call routing, with which you can distribute them according to specific variables of day, date, time, origin, percentage, etc.

Centralita IP

Telephone switchboard: essential aspects

The telephone exchange is one of the main tools to carry out any process in relation to customer service and / or telemarketing.

 

In this order of ideas, the telephone switchboard entails certain extra costs to be able to install, operate and support all those physical devices at the moment they require it. The costs of these devices almost always depend on the capacity they have, generating some kind of limitations for any rearrangement or restructuring of the operation of the companies.

 

What other aspects should I take into account regarding the telephone switchboard?

 

It is essential to consider that the entire physical structure of a telephone switchboard requires ample space, where voice dispatchers can connect to the internal network, so it has a telephone connection through cables that only support voice.

 

Another of the considerable characteristics, and that is generally considered as a limitation, is the permanence that is required with the operator that provides the specific service, since it is also assigned to costs that are usually excessive and greatly condition the user.

 

The telephone exchange will then be one of the most conventional forms of communication, which was very desirable in its time, but now has a series of technological contributions that have been relegated to a less favorable condition.

This does not mean that it is completely obsolete, but, in terms of technology, it has been left behind and, despite having sophisticated equipment of good quality, the little versatility it has and the requirements it demands are costly and less viable at the moment of thinking about the development of a company as such.

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IP voice switchboard: advantages of the technology applied to the current telephony of the customer service centers and / or telemarketing

IP voice switchboard, offers multiple benefits to its users, since it is offered with an effective and fast activation and its savings in terms of costs and flexibility in every sense of the word, make it a useful tool that must be yes or yes , in the operational system of any company focused mainly on telemarketing.

 

The IP voice switch includes call diversions if they are not answered by adding the voice mailbox at the end of those calls.

The recording of calls and the possibility of listening online, are very important tools that adhere to this interesting product.

 

Access the menu through the automatic management of calls, is another of the subsidies that you will find within the service of IP voice PBX, this management takes into account the destinations, speech recognition of keyword and natural language, allowing you to do even when you finish the call, automatic surveys.

 

If not for the virtual fax, and the direct, indirect and internal call transfer functionality, this IP voice PBX would not be the same, since these options position it without a doubt as one of the best call center tools you can find. in the market.

 

Do not stay without experiencing the multiple functions that IP voice PBX has for you.

centralita voz ip

PBX control units: stable connectivity within reach, wherever you are

It is known that you need to be always in contact, that communications from long distances are increasingly common and that, thanks to technology and advances in science, various methods have been developed that, as PBX control units, actually improve The conditions of these communications are significant, making them transcend geographical borders, and allowing more and more the incorporation into a system that needs (if or if) connectivity at all times.

 

In the case of companies and businesses that have to establish constant communications with customers and users, it is very necessary to implement tools that allow them to make these communications, optimal, efficient and stable.

 

How to get all these benefits that I must implement for my company?

 

It is about obtaining PBX control units, a Neotel application that allows you to have a completely optimal voice and video telephone service, through the use of IP data.

This, undoubtedly, will allow you to have a more stable connection with your customers and users, and will guarantee a very high quality in terms of sound, since you will not have the main problems that usually arise with connections that require more complex installations and little simple.

This addition of PBX PBXs, in addition to being simple and efficient, will greatly allow access to a world of possibilities in the call, either incorporating welcome messages for their customers, a menu of options and a waiting audio system .

 

The PBX switchboards will have as added value, the solvency of guaranteeing for you and your company, the highest professionalism, capable even of providing your clients with an image of professionalism and quality regarding the internal functioning of your business and, consecutively, guarantee the quality of your product or service offered.

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Virtual switchboards for companies: professionalism at another level

It can be said that communications are a vital aspect within any social relationship. Therefore, companies have had to make an important investment so that the most common aspects of communications within it, are directly and concretely supported with various technological contributions.

 

That is why the virtual switchboards for companies have become essential, which have become an important foundation that solves a large part of the telecommunications processes, offering itself as a service with cutting-edge technology, which facilitates, compared to telephones traditional, their use, access, and maintenance.

 

Virtual switchboards for companies: multiple advantages without a permanence clause

 

The virtual switchboards for companies, will bring a significant number of functionalities, which will generate a greater coverage and support on the support, information and other concerns or needs presented by our customers and / or users.

At the moment you want to acquire the services of virtual switchboards for companies, you can have them installed in a couple of hours, quickly managing their various functions without needing a specific or technical knowledge in this regard.

centralitas virtuales para empresas

Virtual switchboards and the multiple benefits they have for you

The virtual switchboards that Neotel offers especially, are a crucial tool for the correct operation and operation of our customer service center, because, thanks to these, we can provide much more accurate solutions to our customers by accessing information pertinent to the existing relationship with them, denoting a specific knowledge of each situation that is presented to us.

 

Incorporating Neotel’s virtual switchboard system is therefore the first recommendation to follow, since you can have, through a simple and affordable application through a username and password, thousands of possibilities to perform a correct management of your customers’ information, use professional software that supports the work of your teleoperators by providing quality and efficiency to the performance of their work.

Likewise, each agent can link the call to the specific file of the client to know the reasons why he has previously called and who has attended and thus provide timely assistance to their requests.

centralitas virtuales

Comparison of virtual switchboards: many options on which to decide

Many wonder how to make a comparison of virtual switchboards, and, in fact, there are several features that must be taken into account to be able to do an adequate process, taking into account that you must mainly handle a table that allows you to make a specific assessment and deep of each of the options presented to you.

 

What features are important to make a correct comparison of virtual switchboards?

 

One of the aspects that should not be missing when making a comparison of virtual switchboards, is to consider how many extensions it offers, how many simultaneous calls it can support, if it presents functions such as: divert calls, routing, digital receptionist, voicemail , recorder and recording management, central phone book, call transfer, intercom or call queues.

 

Another important aspect to take into account to execute a comparison of virtual switchboards, is the way in which, from the administration console based on a web, you can have provisioning of devices automatically. A clear example of this will be the real-time status report of the system, with which both you and your agents will have access to important customer and / or user call data, and provide adequate support for your requests.

 

In the same way, it is important that in the comparison of virtual switchboards, elements of necessary use are analyzed, among which are the extension of Click2Call, virtual fax, conference calls, reception of voice messages via email, among others.

comparativa de centralitas virtuales

CRM Telemarketing: more than a database

For many it is known that the CRM telemarketing tool that Neotel brings, becomes an optimal interface for the proper functioning of a telemarketing or customer service company.

The CRM telemarketing of Neotel has the facility to operate within a web through a stable data connection, which will allow you to have at all times and place the complete control of your company. In the same way, it will be a support for the correct fulfillment of each one of the work activities that its agents or telemarketer must execute considering that they will also have complete access to this database with the ability to read in real time the files of each user or client to be able to provide correct and optimal information regarding the needs that are present.

In the same way they will be able to know who was the person that previously attended the calls and they will be able to have a complete history of the company client relationship.

 

What other options do I have with CRM for telemarketing?

 

In the databases mentioned above, where the technical file of each client is located, you will have access to all the most important information.

In case you or your client require it, and depending on the privacy policies of your company, you can access the recordings of the calls that are kept with him, as well as the notes written by customer service knowing the person and the day that said note was made.

By incorporating the CRM telemarketing system you will provide your client with a professional image, since everything you deal with will be done in the first person with the information provided above.

 

Send and receive Virtual Fax: explanation of the operation

Within the Virtual Fax service that Neotel has for you, we present you the ways you have to give it an appropriate use and that adapts to the needs that you and your company demand.

 

Options to send and receive Virtual Fax with Neotel

 

With the virtual fax service that Neotel brings, you can have different possible numbers, be they national or international. This service is available in more than two hundred countries, transcending any geographical barrier, so you can receive the fax you need quickly and efficiently.

 

If all these options are not indifferent to you, do not forget to contact Neotel, who gives you optimal guarantees so that you decide to use the Virtual Fax service, providing you with a free trial month and budget without commitment, professional installation, freedom thanks to the absence of a permanence clause, and many more possibilities.

centralitas PBX

fax virtual

Neotel

Software call center: know a little more

There has already been talk about the call center software, and the important contribution it means to the improvement in performance and optimization of the time of any company dedicated to telemarketing or customer service.

 

Among its main contributions, offered mainly by Neotel, we find the robot call, the progressive dialer and the predictive dialer. Three important automated call launchers developed with versatility in mind as a special requirement for the attention to the different cases that arise with potential clients and users, the optimization of the agents’ time and their occupation in deep and relevant aspects at the moment of the call, and the general and complete understanding of each of the specific aspects of the clients, seeking the professionalization of your company and the clear commitment to an optimal and quality service.

 

Is the software call center the best option for my customer service company?

 

The answer will always be yes, not only because of the benefits that your company has, but also because it is easy and economical for your pocket. With the call center software that Neotel offers, your company will position itself as one of the best and its quality standards will be primarily due to professionalization in terms of managing the information of its users and / or customers, and optimizing the work of its employees who, supported by a better quality software, will undoubtedly develop a more effective work.

Aplicaciones para call centers

Added to this, do not forget that the most important thing regarding the objectives of companies in charge of telemarketing, are focused on communicating with potential clients and users of a service, to whom the best quality must be provided so that they are the ones who They are in charge of positioning the name of your company, due to the human, logistic and technological quality of it.

 

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Software call center: the technology available to your needs and your pocket

Over time, the hardware has undergone a significant decline, either because of the cost of it or because of its practicality for some, not to say various, of its demands in the various activities that require the latest advances in technology.

 

Now, considering this, we will talk about software, a tool that has undoubtedly gained strength as the years pass and has become the perfect ally of many forms of communication, companies, people and others.

 

The companies in charge of customer service or telemarketing, for example, have gradually been requesting new elements capable of weighing the working hours and the demands of all their users and customers, in order to fully comply with their requirements and needs. the cases that arise.

lanzador de llamadas robot call Neotel

What does this have to do with the call center software?

 

Software call center, then becomes a service of high requirement in the world and that is why Neotel brings the best options for your company to be positioned in the highest quality standards, and your customers.

We know then that basic and elementary needs need to be met with the different software systems for the call center, with which we will mention the three forts of Neotel, so you can decide which of them your company will stay with (they also make a good team together), and you decide to take your company to another level of professionalism, quality and optimization.

lanzador de llamadas

The predictive dialer, the progressive dialer and the robot call, are the software call center services that Neotel has for you, mainly focused on statistical predictions about the calls and their duration, the calls optimized according to the online time of the agents, and the redirection of the users to give a quick solution to their needs.

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Call center software: management panel

Thanks to the management panel that is integrated in the call center software, it is possible to monitor, in real time, the work performed by the telemarketers of your company.

But when evaluating this element of the software there are other more details that you should consider to understand how useful it can become.

Call center management

You must be very clear, when talking about this element of the call center software, which is through it that you can manage the entirety of your call system. Therefore, when choosing between software and other it is essential to consider the benefits that the panel provides, but also its simplicity and clarity of interface.

marcador progresivo

Keeping this clear is the time to talk about the main advanced features that the management panel has to offer and that are certainly worth taking advantage of:

  • Adaptive predictive dialer, which handles different types of marking in such a way that can be configured to suit different situations. Thus, you can choose progressive, predictive, automatic or manual dialing.
  • Control and monitoring tools for all calls.
  • ACD for incoming call identification.
  • Recording system, which can also be adjusted as required. Thus, through the panel can set the fixed recording, by service or on demand if required. In addition, thanks to the different types of managed filtering you can easily find the recordings made.
  • In addition, although in the panel that presents the call center software there are many more functions we must finish talking about the different tools of metrics, reports as well as dashboards that allow to visualize in numbers the work of the call center and determine according to them the management Which should continue to be given.