How does predictive dialing help boost my brand?

Predictive dialing is a great tool to boost agent productivity, contact leads and satisfy our customers. If you are looking to install a predictive dialing software solution for your call center, contact Neotel, a global call center software specialist with a long history.

With a predictive dialer the call centers work better. Calls are made more efficiently. And another advantage is that being integrated with the CRM of Neotel, we have on screen access to all the information referring to the client that is called, including data as important as the current and past promotions that were offered, plans or modalities that would be paying Currently, and ultimately any need that the client let us know, everything can be properly indicated within the CRM with Neotel’s integrated switchboard.

Install a predictive dialer for greater customer satisfaction

Predictive markers are tailored to companies of all sizes, from large corporate multisite to small and medium enterprises (SMEs). In addition, at Neotel we carry out tailor-made developments, so whatever the need you request for your call center software, we can do it.

The predictive dialer that fits all call centers

Did you know that the costs of having a predictive dialer such as Neotel are minimal? This has a reason to be very easy to understand. The software for call center, to be hosted entirely in the cloud of Neotel, that is, virtually on our servers, you do not have to pay for any type of device or hardware.

Reduce costs in your call center company with the predictive dialer

Increase sales thanks to the Neotel predictive dialer

Thanks to the integration of the predictive dialer with the CRM, you get a platform 100% integrated in your systems, where you will find all the important and relevant information for your company.

With the predictive dialer what we get in short accounts is to try to increase the talk time between agents and clients. Being an intelligent software, the predictive dialer knows the perfect time to make a call to an X client, and is also able to predict when it is going to end, to call the next contact.


Increased agent productivity


In a call center, the time factor is absolutely everything. Every second wasted is a lost sales opportunity. With the predictive dialer and the Neotel software call center tools, you can solve these failures and the performance of your call center is the highest.


Uses of dialer

Integrating the telephone dialer into a call center may raise doubts about what uses can be made of this tool.

Well, you have to take into account that depending on the chosen dialer option you can use the dialing module to make calls automatically or you can also use it for sending SMS.

With a single click and making use of this tool you can reach quickly and effectively to all your contacts, no matter if they are a few hundred or thousands.

Advanced automation and its ways of reaching the public

This type of tool applies quite attractive features for the delivery of information to users. In this way, the dialer allows you to focus on the proper elaboration of the message, since you have on hand an excellent tool for its distribution.

Be clear that you can decide to carry out campaigns of calls or if you consider pertinent you can do them using the SMS. Clearly the call function is much more used and favors it since it allows the management of a thousand calls per minute.

Marcación predictiva

But, the option of SMS is not far behind and is that per second can manage more than 100 messages.

Types of dialing

Before we finish we wanted to talk a little about the different types of marking that this tool presents and that you can choose considering the needs of your campaign.

marcación progresiva

So, you can find:

  • Automatic dialing, setting the broadcast frequency.
  • The progressive dial, according to the availability of agents.
  • Predictive dialing, which optimizes the contact ratio.
  • And the preview, which sends contact data to the agent prior to making calls.

Robot Call

Finally, you must be clear that within this tool are integrated different functionalities with the aim of improving its efficiency and success ratio. For example, call identifiers, answering detectors as well as custom phrases.


Definitive Guide to Software Call Center

Hire your cloud-based call center with Neotel!

The best call center management software: Neotel and its predictive dialer

Neotel’s call center software is very simple to use. With a management panel at your disposal the user has all the necessary tools to manage their call center. You just need to hire Neotel’s call center software.

Neotel offers agents around the world the best rates on calls. Take advantage of this unique opportunity to grow your business.

Do you have any questions about our call center tools? No problem. Contact Neotel and we will solve all your doubts.

Our software is intuitive and easy to use.

Our intelligent software predicts the best time to make calls and thanks to this we increase the productivity of agents by spending more time in conversation with customers.

When your agents use Neotel’s call center software, it’s just like giving them a super powerful tool with which to carry out mass marketing campaigns over the phone and that work.

Generate more sales in your SME with call center software.

How to choose the best call center software for your business

By hiring Neotel, call center representatives can monitor their agents and work remotely.

When it comes to hiring a software company call center, it is important to find one that is the best, looking and looking for online reviews to know the opinions of users about it. Rates are also important. Not always the most expensive means the best. As not always cheaper is stable over time.

Benefits of call center software

Today to masterfully operate a call center you need to hire a software dedicated specifically to this. Regardless of the type of business, all call centers in the world require the best management tools.

Thanks to the call center software with Neotel, administrators can see which of their agents stand out most for their value. And it is also useful when locating faults that always exist and so try to improve.

All these actions are carried out in real time. You will be able to know the ratio of incoming and outgoing calls. You will know when your agents are working or at rest along with all the information related to the active campaigns.

Those in charge can monitor calls in real time and even give instructions to the operator.

It makes the supervision of the agents very easy.

The call center supervisors know the importance of having a team of quality operators since a single broken link in the chain can lead to tragic situations the future of the company. Fortunately thanks to Neotel’s call center software, the call center manager can remotely even monitor everything going on wheels.

An advantage to take into account is the Telework, where thanks to this agents can perform their tasks without any inconvenience remotely from their homes. This has many advantages for our workers. And for those responsible for call centers. You know: a happy employee will generate more sales.

Moreover, thanks to telework, those responsible can hire operators from all over the world, thus choosing cheaper labor. And even if preferring to opt for local contracting, the responsible continues to save costs, not having to invest in computer equipment for operators who will work from their own homes.

Feel the flexibility to work with our call center software.

As a manager, having control of your call center from any point is a freedom.

Call center management software puts your business in the cloud so you can control it from anywhere. Seriously. You just need a computer and internet connection.

Robot call

Agents use call center management software to customize campaigns

The possibilities offered by hiring call center management software are unlimited for small and medium-sized businesses that want to make that leap in growth.

You can customize campaigns to your liking.

Businesses use cloud call center software to organize sales

Predictive dialing

Increases sales in the company with call center software

If you really want to scale your company and call center, with our software you can.

Ask us for predictive, progressive and Robot Call dialing.

Virtual call centers save businesses money.

Companies use virtual call center to save money

Reduce costly IT maintenance expenses with Neotel cloud software.