Discovering the concept of IP Telephony

We at Neotel have been offering IP telephony services since 2001

IP Telephony is based on Voice over IP which consists in transmitting the voice transformed into data through the Internet.

Simply put: IP Telephony is ‘Internet Telephony’.

Advantages of SIP VoIP Telephony

In Neotel our department. Customer Service will be happy to answer your questions about this technology. Just need to call us, send us an email or fill out the contact form.

IP Telephony works by connecting an ORIGIN point with a DESTINATION point, transmitting the voice over the Internet.

One of the main advantages offered by VoIP Telephony is mobility. If tomorrow we need to move from office, our internal telephone will move with us.

If you still do not work with Neotel’s Virtual Fax, keep reading

The main advantages of this service that Neotel offers to all its customers are: its reduced price and ease of use.

Why should you install a virtual fax in your office and get rid of your traditional fax machine ?:

The Virtual Fax system is 100% mobile. It accompanies you wherever you go.
Via the Neotel virtual pbx, we can get the Virtual Fax service at a very low price.
To work with Virtual Fax you only need an Internet connection and an email account. And nothing more. Yes, it is that simple!

We saved having a physical fax machine in our company.

Having the Virtual Fax tool for our company will be a great help and will facilitate the day to day. And is it not just about getting this?

The Virtual Fax is very easy to use

To know in more detail how Neotel’s Virtual Fax works, we recommend that you contact us through any of the aforementioned ways, as this way our team of professionals will be able to explain more clearly all the functionality and peculiarities of this magnificent tool.

If in your company you are looking to save money and not have to invest now in a fax machine, the Neotel Virtual Fax is without a doubt what you need.

What do I need to start using VoIP services?

Keep in mind that without an Internet connection it will not be possible to use VoIP or VoIP technology. You can also buy one of the terminals that we offer from Neotel and that comply with all the advanced advantages so that your company can take advantage of Voice over IP to the maximum. However if you do not want this you can simply download a computer application (softphone).

If you have doubts about whether your company meets the necessary requirements to use Voice over IP you can call us right now and from here we can verify that this is so.

  • You need to hire a VoIP operator. Neotel is your solution.
  • IP Phone or Softphone.
  • The speed of the connection to the network also influences. Ensures enough bandwidth to ensure that the quality of the calls is the best.

Centralita Virtual IP

Starting to use Voice over IP is easier than you think

Today we hope that this article has been a little clearer what are the requirements to enjoy the VoIP service.

Get to know the launcher Automatcador

By hiring an IP virtual pbx for our company we are getting a number of advantages. With an IP virtual switchboard we can customize the incoming and outgoing calls of our company.

The virtual IP switchboard is more powerful than you still think.

fax virtual

If even in your company you do not have a VoIP virtual switchboard system, you are undoubtedly losing productivity.

telefonía ip

The virtual IP switchboard improves productivity and communications in the company

Use the virtual switchboard to optimize your business.


IP Telephony: Reinventing telephony, creating a universe of possibilities

Many wonder what are the advantages of having IP telephony, and the truth is that these benefits are increasingly large, while providing a specific service that adapts to the needs and requirements of each of the companies responsible for working in the field of telemarketing or customer service.


One of the many advantages offered by IP telephony is that it does not need cables or specific hardware, so it works from a data network in order to reduce the costs of installation, operation and maintenance of these devices.

IP telephony is here to stay for a long time, standing out from traditional telephony thanks to the multiple functions it offers that have generated, without a doubt, a great revolution in the world of telecommunications.



Which companies and what services can IP telephony cover?


The truth of IP telephony is that it has great versatility, which provides various services that serve different sectors and aspects. Everything will always depend on what the person in charge of the company requires, knowing perfectly its internal functioning.


IP telephony is mainly characterized by having a virtual number, which is similar to the traditional one, except that it is not associated with fixed lines, and which has as a fundamental advantage the ability to divert calls that come from all types of lines independently. if they are mobile, fixed or IP.


From the multiple benefits of the use of IP telephony, we can rescue its functionalities ascribed to intelligent management and that, in addition, gives the possibility of generating various statistical reports, with which you can create important data about the calls you have received or accomplished.


Advantages of having ip telephony numbers

Surely when inquiring about the services of virtual telephony the doubt arises about how they are useful for your business.

Well, before this you must be clear that this type of telephony has come to revolutionize telecommunications and it has been thanks to its advantages and functionalities that ip telephony has managed to proliferate so much in recent years.

As for this timely question that arises we must respond to you that the virtual pbx are presented as services of great utility for different sectors and for various aspects.

So, for example, you have to consider that these switchboards are configured on a virtual number, which is equal to a normal one, only in this case the different feature is that it is not associated with fixed lines. Likewise, you have to consider that with the ip telephony number you can divert your calls to all types of lines, regardless of whether they are IP, mobile or if they are fixed.

telefonía ip

Having a virtual number brings with it other benefits, which are directly related to the intelligence of this one, since it allows to include advanced functions of switchboard.

On the other hand these numbers handle the possibility of generating different statistical reports, so that as a user you can have several data about the calls that have been issued and those that have been received.

Other contributions of the IP number

centralitas virtuales

In addition to the mentioned advantages ip telephony has other contributions to give:

  • For example, adding one of these numbers to your marketing campaigns can give a way of direct contact to your customers.
  • As for the functionalities we can highlight the use of options menu, welcome messages, calls recording, among others that allow you to have a much more professional communications management.
  • Finally, these numbers will come out very cheap and you can add more for very low fees.

Phones in IP telephony

Surely when studying the option of implementing ip telephony within your business or company has raised the question about what are IP phones.

If you want clarity about it, then we’ll talk about them.

Importance of IP Phone in an IP Phone System

When it has been decided to implement an ip telephony system it is essential to be clear that the company needs to use a type of specific terminals known as IP phones.

These phones are also known as VoIP phones, SIP as well as softphones. Be clear that these are just different ways of calling the same device that has been specially designed to perform voice transmission over the internet.

telefonía IP

Now, it is essential to make it clear that you can currently find different IP phones. Among them are the IP phones supported by 3CX.

We should also mention other versions of SIP phones that can be found:

  • For example, we must talk about the software-based virtual phone. This type of telephone presents a program that makes use of a microphone as well as of the speakers of the computer or of the earphones to allow to make or receive the call.
  • On the other hand we find the phone based on hardware, which is presented as a traditional phone, but is connected directly to the data network. In order for this connection to take place, they integrate a mini concentrator.
  • Finally we must talk about the analog phone that uses an ATA adapter to be used with the VOIP telephone system. With this adapter you can use your old phone as if it were a SIP phone.

In any case it is worth bearing in mind that regular SIP phones are presented at very affordable prices today.


Improve communication systems with IP Telephony

With the Neotel virtual PBX the voice is transmitted through the Internet. This is called VoIP (Voice over IP). Afterwards, the cloud call center in this same company allows large savings of money, with all the power of a system hosted in the virtual cloud. The virtual switchboards are a service for companies, so that they have the same characteristics of a conventional telephone exchange, only saving large amounts of money.

At Neotel we offer support for all types of communications over the Internet, being specialized in Ip Telephony and Voice over IP (VoIP). Many companies around the world use Neotel’s virtual switchboard and call center software, and save money every day thanks to this.

IP Telephony services typically include features such as repeat and return calls, call transfer service, call waiting services and caller ID.

Through IP Telephony a user can make calls from any point with an Internet connection. Because this communication system transmits the voice through the Network, it is the ISP (Internet Service Provider) service itself that is in charge of the management of the whole system. Which means less headaches for the user.

Economically, a call through IP Telephony is always cheaper than a traditional call. This is because it uses the same Network for voice and data transmission.

Telefonía IP

Today the vast majority of companies use IP Telephony for their communications. And also for internal communications within the company. Now these two worlds, the one of the transmission of voice and the transmission of data, are unified.

Potential Advantages of an IP Telephony System

Integrating voice and data in a unified way through an IP protocol, IP Voice, is without a doubt the way to go and where to look.


Save on your international calls with Secure VoIP Telephony

In a short time the use of voip telephony will eliminate the need for booths and physical telephone exchanges.

As far as the cost of voip telephony is concerned, operators offer different options. Operators like Neotel offer great rates but also offer phones from multiple countries.

At the same time the advance of telephony has given voip telephony with greater security. Communications are now more secure thanks to secure encryption systems.

Calls are safer

In times of crisis this system of telephony allows great savings compared to the old conventional telephone systems in terms of local and international calls. Technological development has favored the adoption of VoIP telephony. Broadband connections have helped to significantly improve call quality. In fact many companies use VoIP telephony to contact their customers.

Telefonía VoIP

Costs are reduced with VoIP telephony

With VoIP telephony you can get international calls at very low cost through the necessary software and via the Internet.


The ip telephony is a method of Internet voice transmission that supposes great savings of money to those who use it. Our system will be able to transform our voice into data and transmit this through the Internet to the target person.


Virtual PBX VS IP Telephony

Usual use of virtual switchboards:

Apply different redirection rules according to schedule.
Depending on the reason of the customer’s call, it can be redirected to the apartment. suitable.
Cola on hold.
Personalized welcome message.
Many companies with call redirection in their switchboards, redirect these towards the apartment. Depending on the reason for the call. To do this, a menu with different options is established so that the caller is automatically redirected to a person or apartment. In particular according to the option that this person marks.

The image is important, and so is the music waiting to choose and the welcome message.

With the virtual switchboard, the company never loses calls. Even if all operators are busy answering other calls, the PBX picks up that other call and keeps it waiting (to the client) until it is time to transfer it to the appropriate operator that is free.

To have a virtual switchboard in our company is to give a more professional image about us.

Call center tools and software

No matter the number of employees in a company. Having a virtual switchboard has to be something mandatory today. Only the companies that take care of the details of themselves are aware of the importance of having the virtual switchboard. It is also aimed at companies that want to automate the system by saving time and comfort.

Neotel virtual PBX

Usual use of IP Telephony plans in companies:

They usually do not receive more incoming calls than they can attend at the same time.
When they are called outside of normal hours they divert the calls to a voicemail.
Most employees do not talk by phone at the same time.
1 or 2 users with telephone.
ip telephony

It should be noted that not all operators give the same benefits as virtual switchboard or ip telephony. If you need a professional and reliable company, Neotel is the integral solution in virtual switchboard plans, call center software and CRM.

With the virtual switchboard, the company’s performance increases significantly with menu options, music on hold, automated schedules, welcome messages, etc.

Virtual PBX

Today, virtual switchboard and IP telephony plans are of great importance to companies. Trust Neotel as your Telecommunications provider in Malaga, providing services worldwide.

Requirements to use VoIP telephony in my company or home

Continue reading to find out if you already have what you need to use IP telephony:

1-. Operator IP Telephony – Neotel

You need an IP telephony operator that will provide you with the line and a telephone number.

2-. Softphone, IP adapter or IP phone

As IP telephony makes use of VoIP technology you can use the landline from other mobile devices:

– Using computer / smartphone + installing a softphone application. You can use IP telephony via your computer or mobile device thanks to the installation of a softphone application.
– IP adapter linked to a traditional phone.
– VoIP phone. This is a phone specially designed for IP telephony. It offers the highest quality and takes advantage of all the advantages of IP telephony.

3-. Internet connection

IP telephony

If you have doubts about if you can use IP Telephony with your current Internet connection do not hesitate to ask us.

IP telephony

Any form of Internet connection is valid to use IP Telephony.

If you already have an Internet connection, you can start enjoying the benefits of IP telephony.

Without an Internet connection, however, it will never be possible to use this technology since, as we have said, it is based on the same technology for its operation. Previously with the traditional telephony when making the calls the voice was transmitted by cable. Now with VoIP telephony the voice is sent over the Internet.

Surely you already know the advantages of migrating to IP telephony in your company or home, right? And as of today already you know the requirements to be able to enjoy all the advantages that this technology offers:

– VoIP Operator: Neotel
– Softphone / IP Adapter / IP Phone
– An Internet connection

Take the final step towards IP Telephony!


How does IP Technology affect businesses?

Thanks to IP Telephony you no longer need to continue working under an incomplete and expensive system for fear of losing customers, keeping your same telephone number you can get all the advantages offered by this system without losing their number.

The main advantages of VoIP technology are:

– Mobility and functionality in a single service.
– Reduced phone bills.
– Have the latest technology.
– IP telephony

IP telephony

Unlike traditional telephony, IP Telephony is always more profitable to any company, because without investing more, we get more advantages and services.

IP Telephony includes two main points: data transmission and voice transmission. It consists of transmitting the voice, which has previously been converted into data, between an ORIGIN point and a DESTINATION point, using the Internet to make telephone calls.


Every day more work systems enjoy the IP Telephony

From Neotel we work every day to be aware of the latest technologies related to Telecommunications and thus continue being the leading provider of Telecommunications nationwide and offering IP Telephony services worldwide. We help companies to be more productive thanks to IP Telephony and every day are more who enjoy the services of Neotel. Contact our department. Customer Service and request information on IP Telephony without any commitment.

The main advantages of IP Telephony over other systems is the saving of money that is the same compared to other alternatives and thanks to this technology we can increase the productivity of agents. In order to install IP Telephony, only an Internet connection is required; Regardless of the operator we use, IP Telephony always saves money.

VoIP switchboard. IP Telephony. IP voice switches. PBX switchboards

IP Telephony refers to the telephone communication system that uses protocols or Internet data to make calls. Also called VoIP (or IP Voice), this technology makes telephony more powerful, cheap, flexible and accessible.