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Neotel

What is Neotel’s advanced virtual PBX?

The virtual PBX is built with the Customer Service and Telemarketing services in mind.

By contracting the Neotel virtual switchboard we guarantee a substantial improvement in the performance of our call center company and the sales campaigns / Telemarketing

With Neotel the permanences disappear. When you hire us one of our services, if you are not satisfied with the quality of the service you can leave without any inconvenience for you. Similarly, from Neotel we are sure that once you try our solutions you will not want to change operator again.

 

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With the virtual switchboard we can make calls between our offices in a much cheaper way. Besides, it does not matter where in the world your employees are. With the virtual switchboard are all savings.

Neotel’s advanced switchboard encourages call centers to achieve their goals in less time.

Save on your bill; never in the quality of service

Remember that, with the virtual switchboard, your agents may be working from their homes and as if they did from the office.

Through a username and password, Neotel gives you access to its complete telephony solutions ecosystem.

From your client panel you can perform actions such as setting up waiting calls, queues, waiting music, and a very long etcetera.

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The Neotel virtual switchboard is the only one that is updated with new improvements for customers

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The Neotel virtual switchboard presents different modules such as:

It is for all the above that the Neotel virtual switchboard does not need investment in installation by the customer.

A company is always interested in saving on the bill. This, however, does not mean losing quality of service.

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What does the call recorder have to offer?

Through good call recorder software you can effectively shield the content of the conversations you handle in your call center or contact center.

This tool has a lot to offer and that’s why today we wanted to get in touch with you a little more about it.

Call recording How does it help you?

Through call recording software you can initially make a complete record of the conversations your communications team maintains with your customers. Now, in addition to making the registration this tool is responsible for making an adequate storage of the recording, so that you can search and reproduce it when you need and without major complications.

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Now, the call recorder is a very necessary tool today and best of all is that it is very easy to manage, even more so when it is hosted in the cloud.

In addition to these aspects there are other details that stand out in the offer of this recorder. For example:

  • You should keep in mind that this software allows you to configure completely, so that you can adapt it to your needs. Thus, you can configure the format of the file, its labels, you can establish the complete recording or according to the demand, besides allowing you to have a physical location of your recordings.
  • Finally, while this tool has much more to offer you should know that it allows you to store and recover your recordings very easily and intuitively. For this it makes use of contact histories, allowing a search and recovery simple and fast. It also allows you to send and listen to the recording by email.