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Neotel

Types of automatic dialers for Telemarketing campaigns

These are the most commonly used types of dialers:

Progressive dialing: Here we are presented with the most productive way to work on our telemarketing campaigns. With progressive dialing, we are faced with an automatic dialing system, where each time the customer picks up, there will be an operator on the other side of the line. With this type of dialer we save voice mail, waiting, customers who simply do not respond, … The calls are made automatically so the operator does not make them.

Predictive dialing: Here we are presented with the most productive way to work on our telemarketing campaigns. With predictive dialing, we are faced with an automatic dialing system, where each time the customer picks up, there will be an operator on the other side of the line. With this type of dialer we save voice mail, waiting, customers who simply do not respond, … The calls are made automatically so the operator does not make them.

This automatic dialing is mainly oriented to companies with a large volume of agents.

Click to call: With this type of dialing the agent will not need to dial the customers’ phone. By opening their tabs, the agent finds a link to dial and make the call without leaving the Neotel application or using a physical phone.

As you can see, there are different types of automatic dialing. Each one is more suitable for the type of company.

There are several advantages that this type of automatic dialing offers to companies. But among the most important ones we highlight:

  • If we can link the automatic dialing to Neotel’s crm, we will be getting the most advanced tool for contact management that exists today. It is very convenient, when calling a customer, to have a window on the screen with all the information about the customer, including not only his personal data, but all the past interaction between the company and the customer.
  • Maximum productivity of our agents’ working time. Regardless of the type of dialer we use, we make sure that phone agents spend as much time as possible in conversation.
  • Saves time. It is clear that automated functions save time. Automatic dialing helps us here too.
  • Avoiding human errors: It is obvious that, by dispensing with the need for agents to dial numbers manually, we avoid possible human errors.

 

Neotel's crm

Take advantage of the benefits Neotel offers your company and hire an automatic dialing system for your telemarketing campaigns today.

Telemarketing has recently been aggressively influenced by dialer systems. It wouldn’t make sense that, since there are applications that make our lives easier, we wouldn’t use them.

 

How can you improve the image of your company thanks to Telecommunications?

We give you three options for your company to improve its image to a more professional thanks to Telecommunications.

Normally the first impression that customers receive about a company is through its website. But then, not only is it enough to have the best Web in the world, and it is right here where telecommunications come into play.

First impressions are very important. People cling to these, and then it’s very difficult to change them.

Click to call

The click to call system basically consists of integrating a widget into the website of the company that hires it. With this widget, visitors can enter their telephone number so that the company can contact them immediately. Thanks to the click to call, we give an image that we care about our customers.

International number

If you are a company that works with clients all over the world, having an international numbering is something that will surely help you to improve the image that your clients feel about your company. Your business may be physically in Spain, for example, but when it comes to making and receiving calls, customers will see the number of the country you choose. And they won’t know exactly where you are.

Virtual switchboard

Of all the functionalities of the Neotel switchboard, which are many, perhaps the following should be highlighted:

  • Virtual fax: sending and receiving faxes without the need for a fax machine.
  • Telemarketing Surveys: surveys to assess the satisfaction of our customers.
  • Monitoring: allows you to keep track of the evolution of the staff in your charge and the treatment your client receives.
  • Incoming call statistics: to measure very important values relative to incoming calls in your company.
  • Signage: dynamic and selective. To show one or other of your numbers.

The virtual pbx allows you to use your landline number and use the switchboard from your mobile.