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How to choose the software for call center that best suits the needs of my company?

In a previous article, we mentioned what are the different options of software for call center that Neotel gives you with the possibility of a safe and comfortable access through the use of username and password.

 

As mentioned before, the types of software for call centers that you will find in Neotel are: progressive dialer, robot call and predictive dialer. All of them bring with them call handling and management options for the main needs of the agents, the call center coordinator and their respective clients or users.

 

The robot call focuses on providing or receiving basic information in a call transferred in the future to an agent that is responsible for taking on a specific problem or issue. The progressive dialer is responsible, in turn, for assigning calls to telemarketers that are free, as a means of optimizing agents’ time and the possibility of covering a greater number of calls.

And the next of the types of call center software that corresponds to our list, is the predictive dialer, which is in the ability to predict through the use of statistics, the duration of calls and the time it will take teleoperators attending the different cases.

 

The types are clear, now, how to choose the most appropriate one?

 

It can be said that everything depends on the number of workers who are inside your company and the corresponding number and respective customers or users to whom these agents can provide timely and correct attention.

 

Being a company of moderate magnitude, you can make use of a robot call, since the progressive and / or predictive marker, they serve for companies with more robust wingspan and, in case that the company is very big, you can make use of the three software options for call center.

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Software para call center

What is the dialer and how can it be used optimally?

The dialer, better known as a telephone dialer, unleashes a series of concerns for those who are thinking of acquiring this service as a key element for the operation of their company.

 

 

The conception of the dialer service for your company, will make your coverage faster and more effective to provide the best service to your contacts, users and customers regardless of the amount they represent.

 

How to reach my clients through the use of the dialer?

 

The delivery of specific information about a service or product to our customers or users, is the main goal we want to reach with the use of the dialer. We are in the right place, because, with this system, we can properly elaborate the message we want to transmit, counting on the best tool to achieve its distribution.

 

Using the dialer, it will become a clear commitment of your company to achieve the optimization in time, money and quality, of the campaigns you have in your possession, as well as the concept of reaching a greater number of people in order to raise the success rate for calls made.

 

In conclusion, the use of the dialer will become a vital instrument for your company and the image of professionalism that you wish to project.

Automarcador o Dialer

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And if you change to the VoIP Switchboard, let yourself be surprised!

The VoIP PBX is a tool that brings millions of opportunities to make your customer service or telemarketing company improve their telephone service and with that, position their image.

 

Do not worry if your company is small, medium or large, or if the consumption that you make of calls is high or low, since with VoIP switchboard, you will have access to a bunch of possibilities and functionalities that we will expand next.

 

Characteristics and functionalities that the VoIP exchange gives me

 

Many of the advantages incorporated in the new communication technologies point to the decentralization of work in a specific place, such as the office. The Neotel VoIP switchboard incorporates this developed advantage, allowing agents or telemarketers that belong to your company and are traveling or at home, to work from there, without implying that the quality of the development of the activities with which they must comply and the quality standards to which they must comply must be broken at some point.

Presenting then as an evolution of the mobile office, the VoIP exchange will allow the entry and exit of completely free calls, allowing in the same way, the transfer of said calls, the option to put them on hold, etc. All thanks to the management of an entire system through its Internet connection.

 

Being able to have a system that allows to work in a flexible and optimal way, significantly saving the costs of systems or devices that would fulfill similar functions, is another of the subsidies that the VoIP exchange brings, since it revolutionizes the way of working in customer service or telemarketing, consolidating the quality of connectivity and the reduction of problems such as noise, echo, among other problems typical of conventional systems.

Call center CRM: customer management in one easy-to-use place

Many are the options that are presented to us when deciding what tools are necessary and indispensable to achieve an optimal management of everything that involves our company’s call center or customer service.

 

The CRM call center application that Neotel offers for you, is positioned as a primary aid to provide relevant, efficient and real-time management of customers or users of your company.

 

What improvements does the Neotel call center CRM application offer to my company and what does it contribute to the optimization of my employees’ working time?

 

The unification in a website of all the databases of your customers, the creation of customer files to be able to store absolutely the relationship of your company with them and vice versa, the power to manage information such as invoices, budgets, important documents that they involve authorizations, contracts, among others; and the recordings of calls that it holds with each one of its clients, are some of the multiple contributions with which the CRM call center tool of Neotel arrives. All this so that your company is positioned as one of the best both for the quality in the service, and for the speed and efficiency of it.

By having all this information stored in a single panel, all agents will have access to it and will be able to meet the explicit requirements of all calls, since by attending a respective client, you can display the file to know exactly what issues to address, what concerns to take into account and what options you can offer to that user.

In this sense, the CRM call center application will give professionalism to your company and staff, leaving your clients with a high level of satisfaction when solving the concerns or needs to be weighed by a product or service.

CRM para call centers

Virtual call center: another way to manage the quality of your customer service company

The call center has evolved along with the new communication systems that unite humanity from different latitudes and that motivate and encourage them to always stay in touch. That is why, in order to develop a work that accounts for this technological development, you can find diverse and comfortable options that encompass the complex and complete virtual call center system.

 

The incorporation of this virtual call center application, which rests on the comfort and magnificence of the virtual world under storage in a specific web space, provides the team and the coordinator of a telemarketing and / or customer service company with the opportunity of carrying out multiple tasks around a database that facilitates the ordering of the factors present in said company, according to its corporate name, and the respective information of the users or clients.

 

If my company focuses mainly on conducting campaigns and offers of products or services per season, how does Neotel’s virtual call center help us?

 

When the main idea of a company is to work for specific campaigns, the virtual call center system will help you to optimize the time of your calls and, therefore, the productivity of your agents, allowing them to make more and more communications, contributing to a significantly higher percentage of the population covered by the campaign.

This, as a consequence, will bring the success of your campaign, since it also provides respective information to the sale that is being consolidated through the predetermined statutes in the database for the realization of said offer of services or products.

Being able to store information pertinent to the consolidation of the sale is also one of the options of this virtual call center system.

Call center virtual

Call center software: less complex, more affordable and better quality system

Tools to be able to carry out a correct performance of the own and recurrent activities in a call center, there are many, but without any doubt with the quality and solvency that the call center software of Neotel offers.

 

In this system of call center software, you can not only provide timely support to your teleoperators or agents so that they dedicate an optimal and quality service to users and / or clients, but you will be able to count on the technical support that you provides a team of people who are behind, in the design of this wonderful software to provide you with the support and facilitate your experience in the use of this great tool.

 

Users through a pleasant and intuitive interface will be able to easily find help for what they require, and regardless of whether their knowledge is advanced in this universe of technology or not. With the call center software, the contact between users and agents will be more friendly, in such a way that the communication is correct, accurate and optimal, in pursuit of the productivity of the employees, and of the quality provided to each person that requires our services.

 

Now, how effective is the Neotel call center software?

 

The three callcenter software options that Neotel brings you are those of: predictive dialer, progressive dialer and robot call. With these three extraordinary tools you can have an optimal performance within the call to your users or customers in order to offer the correct and optimal service. This will not only increase the quality offered by your company, but it will provide you with a more economical, agile and efficient support to achieve the objectives that your business proposes regardless of its corporate name.

Call centre software

IP switchboard: beyond a switchboard

The IP PBX offers multiple benefits to its users, among which are speed, savings, flexibility and scalability.

Logically all these benefits are seen at the time of acquiring an IP PBX however it is important to name some of the features that this switchboard has for you.

Among those functionalities you can choose and adapt it in a way that suits your needs, those of your company, and those of your workers to, in that way, provide an optimal service as one of the best companies.

 

With what functionalities will I find myself when purchasing an IP PBX?

 

Each provider has a switchboard capable of fulfilling various functions, however, we will highlight those that are usually integrated in this system.

Call forwarding in case you can not answer because the line is busy, is one of the features that the IP PBX has. In the same way, you can acquire the highly recommended voicemail.

 

With the IP PBX, you have the capacity to manage the limits of calls, the maximum time of duration and some limits and restrictions designed specifically for simultaneous calls and depending on their origin.

 

Another feature offered by the IP PBX is the ability to record calls and their reproduction online. With this function, you can have all kinds of support, at the time you require it, to address the concerns and other aspects that users and / or customers demand.

 

Equally important, you can count within the IP PBX system, with call routing, with which you can distribute them according to specific variables of day, date, time, origin, percentage, etc.

Centralita IP

Telephone switchboard: essential aspects

The telephone exchange is one of the main tools to carry out any process in relation to customer service and / or telemarketing.

 

In this order of ideas, the telephone switchboard entails certain extra costs to be able to install, operate and support all those physical devices at the moment they require it. The costs of these devices almost always depend on the capacity they have, generating some kind of limitations for any rearrangement or restructuring of the operation of the companies.

 

What other aspects should I take into account regarding the telephone switchboard?

 

It is essential to consider that the entire physical structure of a telephone switchboard requires ample space, where voice dispatchers can connect to the internal network, so it has a telephone connection through cables that only support voice.

 

Another of the considerable characteristics, and that is generally considered as a limitation, is the permanence that is required with the operator that provides the specific service, since it is also assigned to costs that are usually excessive and greatly condition the user.

 

The telephone exchange will then be one of the most conventional forms of communication, which was very desirable in its time, but now has a series of technological contributions that have been relegated to a less favorable condition.

This does not mean that it is completely obsolete, but, in terms of technology, it has been left behind and, despite having sophisticated equipment of good quality, the little versatility it has and the requirements it demands are costly and less viable at the moment of thinking about the development of a company as such.

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IP voice switchboard: advantages of the technology applied to the current telephony of the customer service centers and / or telemarketing

IP voice switchboard, offers multiple benefits to its users, since it is offered with an effective and fast activation and its savings in terms of costs and flexibility in every sense of the word, make it a useful tool that must be yes or yes , in the operational system of any company focused mainly on telemarketing.

 

The IP voice switch includes call diversions if they are not answered by adding the voice mailbox at the end of those calls.

The recording of calls and the possibility of listening online, are very important tools that adhere to this interesting product.

 

Access the menu through the automatic management of calls, is another of the subsidies that you will find within the service of IP voice PBX, this management takes into account the destinations, speech recognition of keyword and natural language, allowing you to do even when you finish the call, automatic surveys.

 

If not for the virtual fax, and the direct, indirect and internal call transfer functionality, this IP voice PBX would not be the same, since these options position it without a doubt as one of the best call center tools you can find. in the market.

 

Do not stay without experiencing the multiple functions that IP voice PBX has for you.

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PBX control units: stable connectivity within reach, wherever you are

It is known that you need to be always in contact, that communications from long distances are increasingly common and that, thanks to technology and advances in science, various methods have been developed that, as PBX control units, actually improve The conditions of these communications are significant, making them transcend geographical borders, and allowing more and more the incorporation into a system that needs (if or if) connectivity at all times.

 

In the case of companies and businesses that have to establish constant communications with customers and users, it is very necessary to implement tools that allow them to make these communications, optimal, efficient and stable.

 

How to get all these benefits that I must implement for my company?

 

It is about obtaining PBX control units, a Neotel application that allows you to have a completely optimal voice and video telephone service, through the use of IP data.

This, undoubtedly, will allow you to have a more stable connection with your customers and users, and will guarantee a very high quality in terms of sound, since you will not have the main problems that usually arise with connections that require more complex installations and little simple.

This addition of PBX PBXs, in addition to being simple and efficient, will greatly allow access to a world of possibilities in the call, either incorporating welcome messages for their customers, a menu of options and a waiting audio system .

 

The PBX switchboards will have as added value, the solvency of guaranteeing for you and your company, the highest professionalism, capable even of providing your clients with an image of professionalism and quality regarding the internal functioning of your business and, consecutively, guarantee the quality of your product or service offered.

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Virtual switchboards for companies: professionalism at another level

It can be said that communications are a vital aspect within any social relationship. Therefore, companies have had to make an important investment so that the most common aspects of communications within it, are directly and concretely supported with various technological contributions.

 

That is why the virtual switchboards for companies have become essential, which have become an important foundation that solves a large part of the telecommunications processes, offering itself as a service with cutting-edge technology, which facilitates, compared to telephones traditional, their use, access, and maintenance.

 

Virtual switchboards for companies: multiple advantages without a permanence clause

 

The virtual switchboards for companies, will bring a significant number of functionalities, which will generate a greater coverage and support on the support, information and other concerns or needs presented by our customers and / or users.

At the moment you want to acquire the services of virtual switchboards for companies, you can have them installed in a couple of hours, quickly managing their various functions without needing a specific or technical knowledge in this regard.

centralitas virtuales para empresas

Virtual switchboards and the multiple benefits they have for you

The virtual switchboards that Neotel offers especially, are a crucial tool for the correct operation and operation of our customer service center, because, thanks to these, we can provide much more accurate solutions to our customers by accessing information pertinent to the existing relationship with them, denoting a specific knowledge of each situation that is presented to us.

 

Incorporating Neotel’s virtual switchboard system is therefore the first recommendation to follow, since you can have, through a simple and affordable application through a username and password, thousands of possibilities to perform a correct management of your customers’ information, use professional software that supports the work of your teleoperators by providing quality and efficiency to the performance of their work.

Likewise, each agent can link the call to the specific file of the client to know the reasons why he has previously called and who has attended and thus provide timely assistance to their requests.

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Comparison of virtual switchboards: many options on which to decide

Many wonder how to make a comparison of virtual switchboards, and, in fact, there are several features that must be taken into account to be able to do an adequate process, taking into account that you must mainly handle a table that allows you to make a specific assessment and deep of each of the options presented to you.

 

What features are important to make a correct comparison of virtual switchboards?

 

One of the aspects that should not be missing when making a comparison of virtual switchboards, is to consider how many extensions it offers, how many simultaneous calls it can support, if it presents functions such as: divert calls, routing, digital receptionist, voicemail , recorder and recording management, central phone book, call transfer, intercom or call queues.

 

Another important aspect to take into account to execute a comparison of virtual switchboards, is the way in which, from the administration console based on a web, you can have provisioning of devices automatically. A clear example of this will be the real-time status report of the system, with which both you and your agents will have access to important customer and / or user call data, and provide adequate support for your requests.

 

In the same way, it is important that in the comparison of virtual switchboards, elements of necessary use are analyzed, among which are the extension of Click2Call, virtual fax, conference calls, reception of voice messages via email, among others.

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CRM Telemarketing: more than a database

For many it is known that the CRM telemarketing tool that Neotel brings, becomes an optimal interface for the proper functioning of a telemarketing or customer service company.

The CRM telemarketing of Neotel has the facility to operate within a web through a stable data connection, which will allow you to have at all times and place the complete control of your company. In the same way, it will be a support for the correct fulfillment of each one of the work activities that its agents or telemarketer must execute considering that they will also have complete access to this database with the ability to read in real time the files of each user or client to be able to provide correct and optimal information regarding the needs that are present.

In the same way they will be able to know who was the person that previously attended the calls and they will be able to have a complete history of the company client relationship.

 

What other options do I have with CRM for telemarketing?

 

In the databases mentioned above, where the technical file of each client is located, you will have access to all the most important information.

In case you or your client require it, and depending on the privacy policies of your company, you can access the recordings of the calls that are kept with him, as well as the notes written by customer service knowing the person and the day that said note was made.

By incorporating the CRM telemarketing system you will provide your client with a professional image, since everything you deal with will be done in the first person with the information provided above.

 

Send and receive Virtual Fax: explanation of the operation

Within the Virtual Fax service that Neotel has for you, we present you the ways you have to give it an appropriate use and that adapts to the needs that you and your company demand.

 

Options to send and receive Virtual Fax with Neotel

 

With the virtual fax service that Neotel brings, you can have different possible numbers, be they national or international. This service is available in more than two hundred countries, transcending any geographical barrier, so you can receive the fax you need quickly and efficiently.

 

If all these options are not indifferent to you, do not forget to contact Neotel, who gives you optimal guarantees so that you decide to use the Virtual Fax service, providing you with a free trial month and budget without commitment, professional installation, freedom thanks to the absence of a permanence clause, and many more possibilities.

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Neotel

Virtual Switchboard – Voip Switchboard VoIP Switchboards. PBX switchboards

3 reasons to switch to a pbx ip

When considering the idea of moving from a traditional PBX to an IP it is essential to consider several details before making any decision.

Today we wanted to talk about the 3 main reasons why you should consider making your transition to pbx ip.

But before we talk about these reasons we want to make it very clear what this service is. Let’s start.

What is pbx ip?

This service has to present an integral telephone exchange in which the calls on the data networks are managed. That is, telephone conversations are all sent over the network as data packets.

Now, this technology is not only responsible for sending calls, but also includes other very advanced communication features that are very profitable for businesses and businesses.

It is important to note that due to its robustness and performance pbx ip allows a simple and wide scalability of the service, that is to say that when using it can increase or decrease its performance very easily according to the needs of the user.

Regarding their service many wonder if these PBXs allow you to connect with traditional PSTN lines and before this doubt the answer is yes.

In this way, if you do not want to interrupt the external communication infrastructure that is currently managed, you can also implement pbx ip without problems, keeping your regular telephone numbers.

Weight Reasons

Before finishing and since you know these details of the PBX you must know the 2 reasons to consider:

  1. It is presented as a simpler installation and configuration solution. Likewise, its administration and configuration (due to its interface) is evidenced easier.
  2. And in the case of using VoIP providers can generate significant savings.

Benefits of pbx voip

The voip PBX service has managed to spread well in business and business for several reasons, being the benefits it has to give the main.

Now, if you are thinking about opting for this service clearly it is ideal that you know the strengths of this option and that go beyond its price or savings that can generate.

What are the main benefits of pbx voip?

Below we present different points in favor of this service. But it is very important that you understand that some of them can be enjoyed only in certain cases, depending on the characteristics of the company and the service requested:

  • It is a service that eliminates the telephone wiring, which means that the pbx voip allows to connect the phones directly to the standard port. It is important to note that you can use IP phones or software-based options that are installed directly on the PC.
  • By eliminating this wiring you can clearly move your extensions without major complications or you can add more, if you require, without major problems.
  • In addition, you can leave behind the dependency with suppliers and is that this service when using the open SIP allows to combine different options of software and hardware. Keep in mind that proprietary services typically require proprietary equipment and programs.
  • With pbx voip you can provide better customer service, while increasing the productivity of the care team as you have access to information with greater agility.
  • In addition, we can not stop talking about the large number of features that this service presents and the best thing is that the amount does not affect the savings in the tariff.

Finally, you should know that although now you do not know how to operate with this PBX to have it will be very comfortable and efficient.

Recognize the best virtual switchboard for your company

Properly choosing the service of a good virtual switchboard is a complex task and in which you have to be very careful about certain details, so that you can select a provider that can really meet the needs of your business or company.

Since we want you to have at your service the best virtual switchboard for your business here we are going to tell you about the main aspects that you have to monitor in order to make an excellent choice.

Have at your service the best virtual switchboards

One of the main features that will allow you to identify the best virtual switchboard for your business or company will be that the provider has to offer different services, with wide functionality, and at the same time are adaptable options.

A provider that allows you to hire a virtual PBX to which you can add, expand, reduce or subtract elements is what you will need to have a service that truly responds to your needs and where you pay only for what you need.

There are companies that offer very good virtual switchboards, but they offer options that can not be modified easily or that despite the modifications, they present tariffs inconvenient for the users.

Besides this first detail there are other more that you have to consider. For example:

  • Make it a provider that works with both small and medium-sized companies and large companies.
  • You should also choose those that serve companies from different sectors and is that when you look at them details you can find advanced services, really scalable, with good performance and rates that fit different budgets.

Finally, to be able to enjoy the service of the best virtual switchboard, it is essential that you look for suppliers that really offer solutions to the challenges that each sector presents.

How to make an appropriate comparison of virtual switchboards?

There are several features that you should take into account when doing a comparison of virtual switchboards so ideally you do it by managing a table that allows you to carry out a thorough and clear assessment.

Features and other details to compare

  • The general characteristics presented by the service: when comparing the switchboards considering their features you have to evaluate: How many extensions does it offer ?, How many simultaneous calls does it support? If you have call forwarding, call routing as well as digital receptionist? In addition you should consider whether it integrates voicemail, central phonebook, call transfer as well as recorder and administration of recordings, reports, call queues and intercom.

 

  • Details of administration and scalability: when comparing virtual PBXs in this aspect you should consider the usability of the management console, which must be web-based. It should also provide device provisioning automatically as well as real-time report of system status.

 

  • Communication details. There are several elements to verify, but the most important would be the reception of voice messages by email, the extension Click2Call, conference calls as well as virtual fax.

Other Important Elements

  • Call reporting, statistics, real-time monitoring as well as external agent support, record search and callback function.

 

  • The integration of CRM as well as the mobility offered will be essential, that is to say that it works in Android, iOS, Windows, Mac, Web and SIP phones.

Reliability of the voice IP PBXs

The VoIP switchboard is nowadays presented as a very reliable and secure service, if one makes use of the essential resources or tools.

Put your trust in the IP Voice

Generally, when thinking about the services of voice-over switchboards, doubts arise about their optimal functioning in situations such as electric blackouts and other problems.

As you can see, there are several methods by which providers can ensure reliable and reliable communications services to their customers.

When you apply these solutions, which you must consult before hiring any service, you can have the total peace of mind that the voice control system chosen ip will have an optimum operation, allowing to take full advantage of its different functionalities and benefits.

How to recognize the best voip PBXs?

Knowing how to recognize an excellent VoIP PBX from other basic options is much easier when you consider certain criteria that are key to having the best tool at your service.

Now, since we want you to make the best choice of the different voip switchboards that are offered today, here we are going to tell you about the 4 main features that will help you to recognize it.

Features of the best VoIP PBX

  1. It is a switchboard that is easy to use, that is to say that through its interface is very simple to handle. For this it is worth requesting a demo test, in such a way that you can see for yourself how intuitive the interface is. When hiring a voip PBX, if you have a friendly interface, it will not be necessary for a third party to intervene to make their configurations, to add new functions and to optimize their operation.

 

  1. It integrates perfectly with other solutions used by the company. For example, if the service is suitable to integrate with CRMS, with contact or call center, with ERPs, among others that you are implanting will be the ideal.

 

  1. It is a safe and high quality service: generally the security is not a subject that worries a lot when choosing voip switchboards, but you have to consider that being services that are developed over the internet it is necessary to watch which mechanisms are used to guarantee the deprivation Of communications.

In this way when looking for a quality service you should opt for a provider that offers not only good and modern systems, but also encrypted for your calls.

  • In this way when looking for a quality service you should opt for a provider that offers not only good and modern systems, but also encrypted for your calls…….

Basic maintenance service for virtual switchboards

Asking about the maintenance service that will be obtained when contracting with a virtual PBX provider is a key aspect that has to be considered, but that many companies forget.

That is why, if you are doing the search for virtual switchboards and you want to make a relevant choice, then we will talk a bit about the basic maintenance service that you should at least look for.

Note that generally the maintenance service is included within the rate to be paid, but when in doubt it is always better to contact and consult.

Know the pbx exchanges hosted and the benefits they have to give

Knowing the option of pbx switchboards you will surely find the hosted PBX service. But what is it?

Well, here we want to enter to clear this doubt while we will talk about the benefits that this alternative presents.

What are hosted PBX PBXs?

The first thing that should be clear about the hosted PBXs is that they are hired telephone exchanges as hosted services, ie as virtual PBXs. In this way, the first advantages that the user can demonstrate with them is a reduction in the costs of their installation.

Likewise, since it is a virtual operation service, the cost of this operation is reduced in the same way that the maintenance expense is reduced. This will clearly depend on the provider that is chosen, but in general most VoIP service providers present very favorable rates in which these tasks are included.

It is important that you know at this point that the pbx PBXs hosted will allow you to take advantage of features such as virtual fax, conferences, voicemail as well as automated messages, call routing, among others.

At this point and before talking about the benefits of this solution you have to know that it can work through the traditional telephone network, through the Internet or through a combination of the above.

Finally, with respect to its benefits we must emphasize the following points:

  • Saving on installation cost and maintenance cost.
  • Physical limitations are eliminated, allowing the company and its employees to expand and be on the move.
  • And it can also help improve the corporate image.

We can not clearly avoid its scalability and its easy use.

The best provider for your ip voice control service

When choosing an IP Voice service, we should not only focus on making an appropriate choice of the system, software or functionalities to be implemented, but also carefully select the provider of these services.

But how do you know that you are facing the best provider of voice switch ip?

To help you realize this recognition we have brought some tips that you should consider and apply.

Do not miss them and make use of them.

Important factors

  • Factors The security offered by the provider, considering in this point the security practices, such as constant monitoring of threats and the use of tools such as SSL certificates, SRTP, SBC, etc.
  • You can not fail to consider the support offered (staff support) or at least the existing documentation and tools given. Consider your needs and schedules presented.
  • Finally, regarding the availability, the ideal is that it does not go down 99%, that is to say they guarantee a short time out of service. With a 99% average time per month is about 7 hours, while if it has a 99.999% availability the maximum time for out of service will be 44 minutes a month.

3 basic criteria to select your voip control panel

Day by day are more companies, small, medium and large, who decide to use for the management of their communications the solution offered by the voip switchboard.

This service has been extended and popularized due to its flexibility and the savings that can be given with its application. But, you must be very clear that not all VoIP switchboards currently offered have to offer the same guarantees and not all services are equally adaptable to the needs of each user.

Using WebRTC

This open source project has become very popular in a short time and is that it allows real-time communications without having to make use of plug-ins.

What is it?

Web Real-Time Communications is a tool that has been launched with the aim of facilitating the applications of voice calls, as well as the file sharing and video chat.

Due to the excellent performance it has shown, it has managed to get to the main position in a short time, although some still doubt that it can really generate a revolution in the current communication standards.

But, this thought of doubt is not shared by many, since when consulting the opinions on this subject many experts know that WebRTC has entered to fill a gap in the web platform, in such a way that allows real-time communication to be established, It only loads the page.

More reviews about WebRTC

  • Initially it is clear that although this technology is relatively new, many users have described it as a reliable and quite safe option.
  • Likewise the opinions are positive regarding the quality of the sound, having better opinions than those obtained by the solutions Flash.
  • In addition, it clearly has the support of many as an open source platform that has to give a good amount of new tools.

How a Virtual PBX Works

Let’s assume that we have a company in Madrid and we want to start offering our professional services to our customers. We have integrated a virtual switchboard, which allows us to receive a good number of calls simultaneously.

In this way, when wondering how the virtual switchboard works you have to understand that thanks to the ability to receive simultaneous calls the company can be communicated at all times with its customers, but also among the members of the team.

This is done by the virtual operator of the service, which performs the derivation of calls to the corresponding extensions that it has requested.

For example, the manager who manages his extension 100 from his mobile device, the commercial team, 101, the billing manager who manages his extension 102 or the customer service, 103.

In this way it should be clear that thanks to the virtual switchboard the communications of the company are managed in an advanced way, regardless of the location of the staff. Being virtual the service that interests is to have a good Internet connection.

We hope that with this example you will understand the operation of these switchboards and encourage you to make use of them.

Reasons to switch to a virtual telephone exchange

You currently have a traditional telephone switchboard in your company. If so and you are watching this post surely you are looking for a new solution, more effective and efficient, to manage the communications of your organization.

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Well, in this case it may be convenient to know some of the most important reasons for moving to a virtual telephone exchange.

Reasons to do so

One of the main reasons for changing technology is that with the virtual exchange can reduce the costs of calls, especially those that are generated with long distance calls as well as those generated by calls between different branches National and international.

On the other hand, a reason that drives the use of this service is the need to have internal extensions, but remotely to the company. This means that if you have your head office here, but you have other offices in other cities or outside the country, you may consider this service as indicated.

This is possible since with the use of the virtual telephone exchange you can integrate each and every one of the branches that your company has.

Now, what may be happening in your company is that with the current switchboard service you no longer have more lines and require more. This need is easily met in the virtual service and has no limitations.

Robot Call

In addition, if you do not require a complex call center with this option you can use softphones, software phones on the computer, to provide this attention.

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Finally you should know that another common reason to change is that with this service you can improve the availability of your staff, both mobile employees and teleworkers.

 

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Benefits of VoIP PBX

When opting for the service of the voip switchboard should be clear that this is one of the best investments since it has a service with excellent functionalities, similar to those of the advanced virtual switchboards, but without having to use large amounts of money for that.

Now, depending on the company that provides the service you will be able to find options that require you to comply with periods of permanence, but if the service is really good, you will probably not be required to do so.

Points in favor of the voip switchboard

Considering the above you will surely want to know more about the advantages that this service presents. Among them the most outstanding are the following:

– The VOIP service represented for all the companies a great saving when making use of a switchboard and is that it is not required to spend the money on hardware.
– On the other hand, the services or functionalities are totally controlled by means of control panels very simple to handle. In addition, the advances in this service have allowed to integrate these panels to the smart phones.
– It is important to emphasize that when choosing a voip switchboard with a company of maximum quality you will be able to put together your service with what you really need. Thus, if you require a fax you can access the virtual fax for sending via the internet. If you do not need it simply do not request it.
– On the other hand, common functions such as international numbers are also presented. CMR, automatic redial as well as corporate agenda management.

Finally, it is essential to clarify that the most advanced and requested functions of this service include voicemail, call queuing, call diverting, self-attendance as well as the conference call option.