Current call centers require the recording of calls for monitoring, control and education of agents, being fundamental for your company. Remembering that European regulations establish that recordings must have explicit authorization from the customer, Neotel offers within its call center software the option of call recording.
Importance of virtual call recorder
In order to comply with the regulations it is necessary to have the software that includes the integrated call function, allowing to save, play and delete the recordings as appropriate.
Neotel’s Virtual Call Recording is included in the Virtual PBX which allows you to save all incoming or outgoing recordings of your company for up to two months.
Automatic Call Recorder (A.C.R.)
Depending on your requirements you can configure the call recordings in your call center software.
The automatic call recorder will help you to have a copy of all conversations without the need of human intervention.
Agents won’t worry about recording calls, and will focus on properly attending to each of their customers or prospects.
Neotel Virtual Premium Call Recorder
One of the functions that we offer you at Neotel is the Premium Call Recorder that allows you to extend the time and storage space of the calls that are made and received in your company.
This additional function of the virtual switchboard allows you to forget about the 2 month limitation. When you activate the service, all the recordings will always be in the cloud where you can access them from any location that has internet.
This Neotel cloud offers you the capacity of 1 Terabyte.
How much is 1 Tb?
To understand how much is the capacity of the Neotel cloud we offer you the following comparison:
1 Gb is about 14,000 minutes (which is about 9 days)
1 Tb is about 10,000 days (About 27 years of recording)
What does the Virtual Premium Call Recorder service include?
The service includes access to the web where you can find your personal recording library with search filters to access the recording you need with access from anywhere in the world.
- You will have access to all outgoing and incoming calls from your PBX that are stored in the Neotel cloud.
- Specialized web panel for audio management functions.
- Save your phone conversations permanently in time.
- It does not require permanence.
- Listen to, download or delete all the calls you have recorded, you can do it directly from the website
- Filter recordings by date, extension or agent
- Allows you to store your company’s/business’s telephone attention in order to optimize customer service.
The Virtual Premium Call Recorder is an additional service that you can include in your virtual switchboard where you also have access to