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mobile rates

Tips for choosing the best mobile tariffs

Choosing the right phone and data plans is crucial for any entrepreneur. Some people don’t know it, but making good decisions on this type of expense can make all the difference in the bottom line. In fact, defining the aspects of telephone communication deserves some attention from the decision-makers of a growing company. Of course, there is a certain methodology for choosing the best mobile tariffs among all those offered on the market.

Some of the following tips may be of great use even to anyone who is thinking of changing telephone companies. The matter requires a bit of analysis, organization and, above all, taking the time to get to know the service and think about it. Here are our tips for choosing the best mobile tariffs.

Don’t choose the first one you are recommended.

Mobile Rates

One of the most common problems when choosing mobile tariffs is that customers often rely on unverified information. As with any regular consumer, entrepreneurs and managers of a new company may rely on the recommendation of a friend or such a reference. In truth, these are nothing more than subjective opinions.

It is important to understand that a tariff oriented for the communication of an entire company is not the same as the monthly plan that a person chooses for his or her personal use. In other words, it is not very smart to trust a company just because we are regular consumers of it. The mobile tariffs of a private initiative should be projected according to the future and the business activity.

So, instead of relying on partial or unverified information, the right thing to do at a business level is to carry out research on what each company offers. This analytical spirit is the beginning of a wise decision when contracting telephone and data services.

Don’t just stick with the big-name companies

In Spain, everyone knows which are the most contracted telephone companies. In general, these companies invest more in advertising and also have more time in the market. For this reason alone, it will seem right to opt for one of the best known options. Of course, this dynamic occurs basically in all countries, since the telephony business is usually covered by only a few companies in other latitudes.

One very good thing that happens in Spain is that there are a large number of companies that offer mobile tariffs. Some are simply extensions of larger firms, but there are also independent companies such as Neotel. For example, our company is dedicated in principle to the service of the virtual PBX, but also developed plans. The fact is that there are many proposals that are not so well known.

The best thing is that you can always get good offers and plans beyond the traditional proposals. Therefore, it is important to be well informed about each plan offered by each telephone company. In addition, it should be remembered that plans change every year and it is always important to check the prices in the telephony market.

Ask yourself what your company needs

Of course, reviewing the phone plans available is not the only important thing when it comes to businesses. In fact, what few entrepreneurs understand is that each company obeys different communication patterns. This is how some companies spend a lot of money on very complete and expensive mobile tariffs, without needing to do so. There is also the case of new ventures that choose cheaper mobile tariffs that do not meet their communication needs.

Before choosing a minutes and data tariff, it is important to plan the business activity, especially if it is a new venture. There are companies that need more data and others that need more telephone conversation, and therefore, they should concentrate on that. When it comes to business plans, it is also important to calculate the cost of communication broken down by each operator or telephone used.

So, to choose the best mobile tariffs it is essential to analyze the consumption of the company, its activity, its number of members, among others. It may seem tedious, but the best companies are characterized by calculating their expenses well, optimizing their resources.

Use a mobile contract rate comparator

In Spain, special programs are used to mathematically compare different mobile tariffs. This may be due to the fact that here, as elsewhere in Europe, there is a wide range of offers. The fact is that this type of program can serve as a reference when choosing a telephone plan for your business or company.

On the Internet there are many proposals and the truth is that it could be very good to use more than one. Some of them ask for data such as the zip code and in this way, they compare the proposals according to the location, which is something important. You can also put in other data such as, for example, whether you are an individual or self-employed.

Of course, using the contract mobile tariff comparator should not be the basis for the selection. This type of application should rather be understood as a type of additional information to be considered. This is because buying prices or the amount of data and minutes is not enough when evaluating the best mobile tariffs for a business.

Find a balance between cost and benefit

Using a contract mobile tariffs comparator is not the only criterion to follow, because there are things that go beyond costs. If you are looking for cheaper mobile tariffs, this can be a good guide, but at a business level this is not the best option. In fact, the cheapest phone plans are not always the best.

Being straightforward, the compass of every entrepreneur should be to find a plan and a company that, being economical, offers a good service. There are companies with really cheap mobile tariffs, but with great reception problems, or even that are a scam because then immediately raise their costs. This is part of the problem of the permanence.

The permanence clause is a stipulation established by many companies, by means of which the contracting clients must maintain the contracting and payment of the service for a certain number of months. This is the type of conditions that should be read very well and that unfortunately sometimes appears in the small print. In any case, balanced choices are the best.

Think about the future

Perhaps at the time when an entrepreneur purchases his mobile tariffs he is just starting out and does not pay much attention to what he is contracting. It is not only important to check the phone plans in the here and now. To tell the truth, it is always advisable to think a little in the future, when the business grows and many customers must be served. Also in the type of service provided.

Therefore, sometimes it is better to pay for a 25 GB data service than a 20 GB one. It is also important to choose a company that has a diversity of mobile telephony plans. This will allow that, when you need a more extensive plan, you can move to this one without any setback, avoiding having to make a new search for a new phone company.

Look for one that offers the virtual PBX at once.

The virtual PBX is a software that allows you to control and manage all communication, allowing you to migrate to IP telephony, cheap and innovative. This is a technology that can be integrated even with some not so up-to-date office devices. This program unifies all communication, which ends up professionalizing it.

Neotel’s main product is the virtual PBX software. However, offering this service also involves developing mobile rates tailored to the needs of different types of businesses. But, in addition, this technological tool has different modules that facilitate and enhance both customer service and marketing tasks.

Our call center software offers useful applications such as call launchers, ideal for collection and telemarketing tasks. We also highlight other complements such as the platform for sending bulk SMS, the call robot for voice calls, the IVR, the CRM, etc. Undoubtedly, it is an advantage to hire the data and minutes service with a company that provides this type of program like Neotel. If you were wondering which is the best virtual PBX, go to our website and check our products, as well as the best mobile rates.

5 types of campaigns that can be carried out using robot calls

Business growth has a lot to do with the ability of companies to be always present. This, in turn, implies covering every available communication channel so that consumers remember the company. Many entrepreneurs still do not understand this and that is why they build their commercial proposals solely on the basis of social networks. To tell the truth, resources such as the robot call can contribute to make the big commercial leap.

Not all entrepreneurs are familiar with the use of this application. However, it is part of our lives and from time to time we come into contact with it, as consumers. Now, what is the robot call? And more importantly… How can it be used to amplify a company’s presence?

What is the robot call?

robot call

The robot call is an application that allows to make calls in which a voice message is launched. In other words, instead of talking to a telephone operator, the receiver of the call listens to a recording. The word “robot” is used because the speech is programmed and executed by a robotic operator.

The robot call is part of the everyday life of Smartphone users, even if they are often unaware of it. When the telephone operator launches a call and indicates the date and amount of billing for the month, we are in the presence of applications of this type. In the same way, this happens with other service companies and can even be implemented with other types of businesses.

Many merchants prefer to use social network messaging services, but it is possible to exploit the robot call also in those cases. Basically, this is an automated tool that allows the entrepreneur to extend any kind of advertising or informational message. That is why, as a business communication tool, it can be used in different types of campaigns.

How does the robot call work?

There are many robot call programs or modules, with different capabilities and interfaces. The essence is to have a space where the messages and the list of telephone numbers to which the calls will be directed can be programmed. Both things are configured to be able to send massive voice calls.

In this sense, the call robot is basically a call launcher. Only, instead of being answered by an operator, the message will be voiced by a machine. To place the advertising message that the entrepreneur wants to give to his audience or clientele, he will simply write it and the robot will repeat it.

When the robot call is used, a large number of calls are launched simultaneously. Everything will depend on the limits of each application and, of course, on the number of telephone numbers to which each call will be dialed. The difficulty in using the program depends on the interface, although Neotel has one of the simplest and most intuitive on the market.

Now many may ask themselves the following question: What kind of message or advertising campaign can I make with this tool? Here are some examples.

5.- Collection campaign: the most popular one

It is very easy to remember the robot call thanks to the service companies that make billing reminder calls. The big telephone companies usually use a quite advanced type of automated robo-call that allows to indicate to the customer the amount to be paid in the month, as well as the deadline to do it, or cut-off date.

Of course, this is still an application of automated call launchers that usually favors service companies. However, it is not only banks and telephone companies that offer this type of product. For example, a karate teacher, a gym owner, or an academic who gives virtual classes, can take advantage of this resource to show sophistication.

Promotion of a new product

Many stores don’t know how to promote their new products and are left with the typical publications in social networks. With Robot Call, customers can be alerted about the new launch of a good or service. For this, you simply build an advertising narrative and direct the calls to customers who are really loyal to the brand.

For this type of campaign it is essential to know a little about the customer’s tastes, previous purchases and level of consumption. This type of message must be well targeted and cannot be too repetitive, otherwise it could cause an adverse response from users. Nevertheless, it is an excellent alternative.

Invitation to events

Some companies usually carry out face-to-face activities as part of their loyalty strategy. A full day, parties, entertainment events or concerts. Sometimes they also hold talks or conferences, depending on the type of service or product marketed.

In any case, the robot call is very useful to announce this type of activities that are usually occasional. Precisely because they are very special matters, robotic calls can be used without inconveniencing customers. Undoubtedly, many of the most loyal consumers will be happy to be invited by the company to spend a different day.

2.- Promotion of contests and special offers

The robot call is the ideal way to inform users about new contest promotions and special offers. In fact, it is usually more convenient to promote this type of loyalty action through a call, rather than by written messaging. Consumers may be more stimulated when they hear that they can receive something than when they read about it.

So those businesses that have a special sales season, offers or sweepstakes, can use the robot call to advertise it massively. In this case, it is very positive to carry out very nourished campaigns, with large telephone lists and even several batches of the message.

1.- Loyalty messages

It seems something of little importance, but loyalty is important in any type of business. Being close to the customer and reminding them that the company is there for its customers is positive. The best thing is that it doesn’t take much to accomplish this task. A birthday or Christmas greeting, or a reminder of important information is usually more than enough.

The most active companies in terms of communication usually take advantage of anything to communicate with their customers. It could be a holiday, the beginning of a vacation, or even a mandatory message required by law. All of these are opportunities for the company to make its presence felt, and what better way to do so than by means of a robotic call.

Robot call: effective and current telemarketing

Talking about telemarketing does not imply going back to the past. This is not so, because even in the Internet era we still check ecommerce pages using our smartphones. As long as people continue to pay attention to their smartphones, telemarketing will continue as long as it is smart.

It is often stated that telemarketing is annoying and even abusive. Of course, having a company calling twice a day selling a product or service is uncomfortable. But tools such as the robot call, allow a quick communication that is often not seen as too excessive in terms of advertising practices.

Statistics indicate that business telephone conversations are ingrained in consumers. It is now known that many customers expect their favorite companies to communicate with them through some form of telephone contact. Precisely, the robot call allows to do this without generating many inconveniences, giving the concise and short message to the users.

Virtual PBXs: vital for the use of robot calls

In general, the operation of automatic call launchers depends on the use of virtual PBXs. There may be some separate programs that do not depend on this software. However, it is much easier to use applications such as the robot call by having a program that manages and unifies the company’s communications.

In the case of other call launchers such as progressive and predictive, the use of the virtual PBX is necessary. This IP telephony base program provides the necessary information for the operation of this type of system. Beyond that, virtual PBXs have multiple functionalities useful for any type of enterprise. With them, you can manage all communication, check statistics, have a call support and have other marketing modules.

At Neotel we have one of the most innovative and stable virtual switchboards in the market. By obtaining it, our customers can request the robot call module and other advanced solutions for business communication. Check out our plans tailored for almost any type of company and amplify the reach of your own business.

Neotel's distributors IP telephony

VoIP distribution: Why is it a potential business?

Some companies like Neotel have programs for people who want to become IP telephony resellers. At first, this may seem quite complex and even technical. However, VoIP distribution only involves selling telephony services to businesses and entrepreneurs. Now, the question is, what will I sell, and of course, is it profitable to do this?

Neotel’s IP telephony reseller program is developed based on new business models. Basically, it is about working with independent people to further promote the VoIP virtual PBX product, its modules and any other product offered by the company.

What do IP telephony resellers do?

Distributors

IP telephony is basically a very popular technological solution among the most prestigious companies in the world. It consists of various programs, applications, modules and even equipment that improve business performance. Unfortunately, many companies do not know how to approach this type of technology-related issues. In fact, this lack of knowledge causes some firms and businesses to operate in an outdated way.

Precisely, the distributor’s job is to sell this product, which is understood as necessary in the business world at the highest level. Large corporations are well aware of this technology and use it. But in small and medium-sized companies, not all managers and owners are aware of the advantages offered by this technological migration.

IP telephony simplifies and improves a company’s telephone communication. This is because it consists of supporting systems and devices from the broadband Internet. A company that adopts this technological model can make all its calls over the Internet, which is much cheaper than using the old traditional telephone lines. Of course, both types of telephone communication can work simultaneously.

VoIP distribution: selling solutions

IP telephony distributors are like any other type of freelance vendor. They enter the program, are provided with the necessary information and sell the product in the way they see fit. In this case, they are selling Neotel’s service and its VoIP virtual PBX. To do this, they can resort to the sales strategy that best suits them.

The advantage of this business model is that it allows distributors to obtain additional income. There is no need to keep a schedule, or to dedicate oneself exclusively to VoIP distribution. In fact, this can be done in the middle of another job, such as a business venture, or during free hours.

In addition, this program is based on the idea of promoting the practice of “word of mouth” for better earnings. In this sense, Neotel allies with all those people who want to become IP telephony distributors, generating mutual profits. Best of all, people can make money without making any investment, from an innovative product that has been on the market for a long time.

Is VoIP distribution profitable?

Since the beginning of the new millennium, large companies have been gradually adapting to IP telephony. Corporations understand that VoIP virtual PBX is an indispensable technology. At the beginning, it was a bit costly to ensure the migration to this system. However, over time the costs have become cheaper and today it is much cheaper than maintaining the old communication model.

Today, thousands of companies in different sectors invest large amounts of money in their communications. They pay for personnel, servers and telephone lines that are very expensive. In fact, those who switch to IP telephony significantly reduce their communication expenses. Companies that work with customers in other countries benefit a lot from this concept that mixes Internet with telephone communication.

For years now, the use of IP telephony has been steadily increasing. Circumstances such as the COVID 19 pandemic have made Internet communications more popular. Added to this, the popularization of systems such as video calling and videoconferencing augurs more consumption of these technologies by companies. Of course, when working with companies, the well-known social networks are not enough to sustain communication.

What is being sold to companies?

IP telephony distributors sell in principle the virtual PBX software. This is the core of Neotel’s services, as it allows migration, call management and the integration of modules for customer service. However, this is only the core product, since IP telephony can involve several scenarios.

The VoIP virtual PBX also has very attractive add-on modules for companies. For example, an entrepreneur can order this software and add call launchers or other additional functions. Some of these additional tools cost a little extra money to the customer. This is all part of the VoIP distribution business.

First and foremost, the distributor becomes a technology consultant for companies that need an upgrade. Understanding the information is not very difficult, since Neotel has explanatory videos and content designed to facilitate the presentation and sale of its products.

Why is it possible to sell IP telephony?

IP telephony is a service like any other, only that it is usually of business interest. It is a good product, because it generates benefits in those entrepreneurs who adopt it. To be sure, it is a solution to a problem for money-making entities. This makes the sale of VoIP virtual PBX profitable.

All companies are in a constant search for savings and advantages to compete. Precisely, IP telephony generates both and this can be easily observed when you get to know the product. Therefore, it is crucial that IP telephony distributors know very well what they are selling.

The most profitable part of this business is that it is a pre-developed product. In this program, the distributor does not have to invest money. In fact, his biggest investment is his time and work to generate new customers to hire the services of the call center software. Those people who, for example, know many entrepreneurs or companies, can make great profits.

How do distributors generate profits?

Neotel offers a commission system to those who want to join the IP telephony reseller program. Basically, the distributor sells the virtual PBX and when a contract is generated, he earns a commission. The more contracts he/she can get, the more commissions he/she can earn.

However, the IP telephony distributor does not earn commissions only for generating new contracts. At Neotel, distributors earn a monthly commission for as long as the contracting company uses and pays for the service. In other words, if a company uses the service for one year, the reseller will receive a percentage payment for twelve months.

Of course, if the distributor reports 10 hires, it will receive a payment corresponding to all those hires. This is how VoIP distribution works at Neotel. Interested persons can contact the company to detail the value earned by such commission and this will vary according to the plans that each contractor chooses.

Advantages of working with Neotel

Neotel has a very complete, updated and proven VoIP virtual PBX. We have 20 years in the business communication business. Many companies use our software and attest to its efficiency, speed and usefulness. This is a great advantage for software promotion and sales actions.

In addition, Neotel has three types of plans adjusted to each type of customer. To tell the truth, the software can be hired from a very small investment and each company decides what add-ons to add. The good prices and plans are definitely something that brings versatility when it comes to making sales.

In addition to this, Neotel has an arsenal of interesting modules for the contracting companies: call launchers, virtual fax, modules for marketing, for web pages, CRM and many other add-ons. This makes our program a more attractive proposition and also the profits much more profitable. Not to mention that in our store we have devices and accessories that will facilitate the migration to IP telephony.

Neotel offers people an option to generate an extra income. Those who are interested in this opportunity can contact us through our various communication channels. Undoubtedly, this is an excellent solution for those with a vocation and aptitude for sales.

Neotel

Alert your customers with the robot call

Automation brings great solutions to corporate customer service. For example, call launchers even make it possible to control the management of operators in order to make them more productive. Now even the communication process is automatic, and an example of this is the robot call technology.

 

robot call Neotel call launchers

A large part of corporate communication is no longer performed by human employees. This reduces costs, labor effort and improves the company’s image. It sounds like a big deal, but delegating a portion of customer service is nowadays very simple. That is precisely what robot call is all about.

Robot call: reaching customers without picking up the phone

Robot call is a module that distributes mass messages through programming. Basically, its system makes it possible to record the speech and send it to lists of customers simultaneously. In this sense, it could be said that it is an effective call launcher with automated voice.

Being hosted in the virtual PBX, the robot call also allows to collect data on the success of the campaign. In other words, a record of its operations is kept to verify whether users are being reached in the right way. For this reason, today it has become an indispensable requirement for both telemarketing and customer service.

Its task of delivering a message is just the beginning of all the benefits that its use generates at a business level. Today, the robot call also generates facilities for the customer to take an active role in generating feedback. Its system has advanced to generate a channel that facilitates sales and self-management.

Two forms of interaction

It is likely that at this very moment new functionalities are being created for the robot call module. For now, the most advanced automated systems basically allow for two additional functions in addition to the broadcast of simple messages to users. These features can be purchased cheaply from companies such as Neotel.

call launcher

The first formula involves sending a voice message and then allowing the customer to participate in an automated survey. In this way, companies can consult users about plans, complaints, level of service and the like. It’s really about giving the customer a say in how the company is viewed by its consumer audience.

The second mode involves giving the message and then allowing the customer to access a menu via the phone’s buttons. There, the person can either fill out a survey or decide to contact a company operator. This is important because it can be the link to a new purchase, the completion of a payment or a management for the user.

In short, the robot call can be a tool that facilitates work or profits for companies. You only have to design the message you want to give and incorporate this module to the call center software. Undoubtedly, one of the best innovations in automation.

Neotel

Robot call: reach your customers without moving a finger

When you talk about telephone assistance you immediately think of a call center with many operators. However, companies have other alternatives to provide attention to their customers. One of these solutions is robot call, totally automated and very effective.

Call launchers allow managing the sending or receiving of calls to tele-operators by means of dialers. However, the call robot makes it possible to carry advertising, billing or any type of attention without occupying the staff.

What is the call robot?

The call robot is a modality that allows to launch calls with a recorded message for the clients. The system is basically programmed to communicate the information that the company wants, even to large lists of numbers. In this way, it is possible to dispense with human operators for certain tasks.

The call robot emits these messages in a massive and simultaneous way without major human efforts. This technology is one of the most advanced and automated in telephone communication.

In this way, the call center can be oriented in the attention of calls and tasks of specialized marketing. Meanwhile, the less complex information tasks can fall to the call robot.

How to choose the call robot service?

It is important that the company studies well the characteristics of robot call that it requires in function of the tasks that it tries to assign. The automated services can be very diverse as for what they allow to do. The functions change in each product as well as its price.

The basic robot call simply they reproduce messages pregrabados when a client attends the call. Nevertheless, some allow that the client accedes to a menu of options by pulsation. In these cases, the objective is that people can communicate with a specific department.

All it said indicates that the robot call can be much more that a repeater of announcements. This tool can generate interaction in the clients and to motivate in them the affiliation or payment of a service.

Increases productivity and sales

The call robot is the perfect complement to the customer service department. In the case of Neotel, this modality is incorporated with the call center software. Companies can have it without installations and with a system hosted 100% in the cloud. The important thing is to research and find optimal business solutions.

 

Neotel

Predictive Dialer: increase the productivity of your Call Center

 

Today’s call center software is intelligent and allows for the automation of the service. Nowadays, it is possible to control the real work that tele-operators do during the working day. This is very easy to do when adopting the predictive dialer.

Call launchers allow you to manage how an operator receives or makes calls. These in turn have different modes of operation and that is where the dialers come in. Basically, they make calculations, predict the number of connections made and their time to improve productivity.

How does the predictive dialer work?

A predictive dialer collects data on incoming and outgoing calls to organize the work of the phone operators. In this way, a statistic is raised that allows predicting, for example, how often the call center has free operators to answer.

All this management is done in an automated way. The dialer works through algorithms to reduce the waiting time of customers. Its aim is to avoid missed calls, dissatisfied customers and downtime.

This is the only way to guarantee that the clientele can be attended to without major setbacks. This tool is very effective and is the best secret of the best rated call centers worldwide.

Predictive Dialer: ideal for large call centers

The predictive dialer is an ideal modality for call centers with a high volume of calls. Companies with massive call centers get a lot out of them.

This is a perfect system for phone company operators and also busy banking agencies. In this type of institution, calls tend to accumulate and many of them fall through without being answered. Predictive dialers allow you to organize the workflow and distribute it.

Translated with www.DeepL.com/Translator (free version)

This type of dialer also works well for operators handling outbound and inbound calls. Some busy sales departments also support customer calls and in those cases predictive dialers are best.

Today’s call launchers are hosted in the cloud and work over the Internet. This is how Neotel products work, for example, which have user-friendly interfaces and do not require any installation. The main thing: get advice to improve customer service performance.

Neotel

Progressive dialer: ideal for telephone sales

 

Companies with call center departments can control their productivity through automation. To do this, they can implement call launchers with various types of dialers. One of the most useful is precisely the progressive dialer.

Progressive dialers allow the management of the work of the tele-operators to be programmed. However, before choosing a type of marker, it is necessary to know what kind of work it will be used for.

What is a progressive marker?

Automatic call launchers allow you to control the calls received or sent between telemarketers and customers. For this to happen, the launcher has operating modes and the progressive dialer is one of them.

With the progressive dialer the system launches calls as its name indicates, in a progressive way. Therefore, communication with customers will be carried out leaving longer waiting times between each call. This is usually necessary in some businesses according to their activity.

With progressive dialers, no room for error is left and the quality of the call is usually prioritized. In this case, the system makes the dialing ensuring that there is always an operator available online for the customer.

Advantages of having a progressive dialer

The progressive dialer is ideal for call center departments with low call volume. If you want to give a specialized type of attention to VIP customers, this is the right system.

When there are long periods between calls the operator feels less stress and offers a more cordial attention. This system is also ideal for online sales and other types of outbound call campaigns.

In progressive dialing everything revolves around quality and efficiency. The contact lists for the realization of the campaigns are spent less quickly. This way, the process is oriented towards the order and use of the databases.

Progressive marker: quality over quantity

There are tasks for which it is better to select another type of marker. For example, call centers that have a high call flow should work with the predictive dialer. In this one, the attention of a greater amount of calls is prioritized.

The best call launchers incorporate several operating modes. Those of Neotel for example they have two markers and robot call. The system is managed through an intuitive interface is hosted in the cloud.

The call launchers allow for better customer service management and increased productivity. The important thing is to analyze what kind of tasks the company does and start enjoying these technological solutions.

 

The cost of poor customer service and how to solve it

If you are still using an old call center system in your company, change it. Now you have the opportunity with Neotel and its call center software to give that last impulse that the company and the customer service of it needs.

Here we show below 4 problems to avoid in a call center. And how to solve them.

Problem 1: your campaigns are wasted

Providing bad customer service includes the risk of customer losses. If the attention received by customers is not adequate, our customers will not want to continue with us. And therefore our campaigns will be wasted. What can you do about it: Does your company have objectives to encourage its staff? Are your call center operators up-to-date? Do you already work with the best call center tool in the market? If you have answered affirmatively to any of these questions then it would be time to review your strategy.

 

Problem 2: a lot of time is lost

Does it take a long time to respond to calls or complaints from your customers? If yes, maybe the problem is in the type of call center software that you use in your company. By not working with updated software we are at risk of not working in the most productive way possible. What you can do about it: Search for call launchers that automate tasks so that your agents do not have to make the calls themselves.

 

Problem 3: you get bad reviews

Bad reviews can also affect your business very negatively. In addition, bad reviews not only result in that particular client is not going to return, but their bad criticism could be seen by more potential customers who also would stop winning. What can be done about it: To identify our failures and errors is fundamental for when it comes to fixing our image. Bad criticism can also be learned. When they give us bad reviews, the smart thing is to know how to take advantage of them to solve them and improve our business. The worst thing that can be done is not knowing how to take advantage of bad reviews.

 

Problem 4: you lose customers

 

call center software

Clients who have a bad experience with their company will never use their services again. Having more options, when a client has a bad experience with a company, he will simply look for other alternatives but will not continue using it.

 

sistema para call center

What you can do about it: Investing in the best call center software solution for your company is the fastest way to ensure a good user experience for our customers when they communicate with our company.

Three automatic call launchers for Call Center

These are the call launchers available for call center:

Manual dialer (not automatic):

This system is the slowest within the call markers since the agent here has to dial digit to digit numbers.

Progressive dialer:

The calls are linked automatically and once it is picked up, it is linked to an available agent.

Predictive dialer:

This type of marking is one that is learning based on historical and adjusting calls. This system launches a number of calls where, as soon as a customer picks up, it puts you in contact with an available agent. Care should be taken with this system since we run the risk that, if we do not have enough available agents, many customers will pick up at the same time, and none will be available to attend to them. Despite these warnings, this system is the one that will allow us to obtain the highest number of dropped calls between clients and agents. This is perhaps the most used type of launcher.

Why do you need to incorporate these applications into your Call Center?

We will explain what the three call launchers that Neotel has for its users consist of: Robot call, Progressive dialer and Predictive dialer.

The Neotel robot call focuses on distributing messages to a specific list of users in an economical and agile way by making bulk calls that optimize call times and redirect clients to a commercial agent if necessary.

The predictive dialer takes control of the calls and generates statistics of the calls to know the call time, the number of calls that the agent must make and when they should be carried out.

The progressive dialer makes outgoing calls and transfers those that are in progress to the agent that is available without having to approve it.

Neotel has specialized in offering the best call center tools.

marcador predictivo

herramientas call center

The best call center tools are in Neotel

robot call

Companies that depend on customer service to exist increasingly demand more professional tools. At Neotel we have our own tools for call centers around the world that will surely satisfy the most demanding customers.