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Sending bulk SMS to mobiles: A proven success

Nowadays we talk about lovemarketing, email marketing, blogging and other marketing techniques. The advent of social networks has caused advertising efforts to focus on the Internet. However, there is a practice from previous decades that continues to have good results: Sending bulk SMS to cell phones.

Sending text messages for commercial or business purposes has been around for a long time. Some companies have maintained it for the last two decades precisely because of its effectiveness. Below, we will present some data that prove the scope of bulk SMS for companies, so that you can understand why it is necessary to implement it.

Open ratio of almost 100%: Its main advantage

Those who rely on commercial or advertising SMS services rely on their impressive open ratio. Sending bulk SMS to cell phones has an average open rate of around 98%. This means that, if a campaign is sent to 100 phone numbers, at least 98 people will see the message and open it to see what it says.

Send massive SMS to mobile mass SMS for companies SMS sending platform

At a time when email marketing has become so fashionable among digital marketers themselves, text message advertising is much more effective. In fact, while SMS have a 98% open rate, promotional emails have an average open rate of only 20%.

But the open ratio is not the only statistic that demonstrates the effectiveness of sending bulk SMS to cell phones. In fact, text messages have a better link open rate with 20%. In other words, if a company sends this type of advertising, it is expected that this percentage of customers will click on the links sent through the message. This is a lot, compared to the 2% achieved by advertising emails, which are usually ignored and accumulated in inboxes.

SMS: The most read and the quickest to read

As much as email is related to the Internet, it simply cannot beat the ability to send bulk SMS to cell phones. While emails sent by companies may go unnoticed without even being opened, it is known that people tend to check a commercial SMS about 3 minutes after receipt.

In other words, text messages are not just advertising that is opened more. In reality, it is content that is opened more quickly. Even in cases where the customer takes longer to review them, they are more likely to be opened because of the format itself.

In addition, SMS marketing is believed to have a higher return on investment (ROI) than many marketing strategies. In this area, SEO is the best due to the fact that a blog is more economical and well worked, it can be seen by millions of people. However, the SMS sending platform also has good records in this field.

Sending bulk SMS to mobiles is a good format for advertising

Much of the success of sending bulk SMS for businesses has to do with the format of this messaging. To begin with, when a person receives a text message, it appears in the same notifications used by other Internet platforms. In other words, many times we might think that it is someone sending a WhatsApp message, when we are sent text messages. Therefore, we give it the same importance as other newer apps.

In addition, the way text messaging is verified makes it much more likely to be checked. With emails, it happens that most people are used to putting them aside, unless it is an important work or student matter. The reality is that human beings associate email with work or study. The worst thing is that we may leave an email for hours or days until we decide to open it, only if it is something important.

Text messaging, on the other hand, tends to have much less extensive inboxes that are easy to open, and it is even possible to see some of the key information just by checking the notification. It is much easier to go back to check an SMS than it is to check email and other formats.

Sending bulk SMS to mobiles: your best secret

In reality, sending bulk SMS to cell phones is also very effective and is well received for one key reason: it is not perceived as spam. Some studies indicate that up to 70% of consumers prefer to receive text messages from companies with which they are affiliated. According to a study conducted by the company Mobile Behaviour Report, 91% of consumers perceive this type of message as “useful”.

Similarly, it is believed that only 10% of customers perceive bulk SMS for businesses as spam. Because of this perception or belief, sending bulk SMS to cell phones continues to be so profitable, effective and positive for businesses. Moreover, this may be one of the main reasons why this medium is one of the most used when it comes to building customer loyalty.

This is also one of its advantages over social media marketing and email marketing. In general, these two practices are often seen as spam. In the case of the former, even paid advertising spaces on the platforms become annoying for users. In the case of the latter, there is no doubt that the practice is even abusive for people.

Why are consumers happy to receive SMS from companies?

In principle, the bulk SMS format for businesses is likely to facilitate good receptivity. However, it is known that customers view bulk SMS for business positively for the following reasons:

Immediacy and relevance: for many people, business SMS is positive because it is immediate. Especially if the information is relevant to customers, it is usually well received.
Reminders: One of the most common uses that companies give to their SMS sending platform are reminders. This is precisely the type of message that customers want to receive from their companies to make their lives easier. The best part is that this type of content also builds loyalty.
Source of promotions: Text messaging is one of those few formats that have the approval of users to receive new promotions and offers. As mentioned above, many people believe that this type of message is less invasive.

It is now known that sending bulk SMS to cell phones generates more leads than many other marketing mediums. In fact, if compared to other modalities, text messaging would have an advantage of up to 10% when it comes to generating sales.

SMS sending platforms: they are call center tools

The SMS sending platform is part of a large list of call center tools that exist in the market. There are specialized programs for this function, but at Neotel you can find this application as a complement to the virtual switchboard. This is much better because the tool comes integrated, being even more economical than other proposals.

Installing a virtual PBX allows all the communication of a company to be done via IP telephony. For this, you only need this software, broadband connection and small connection equipment. Undoubtedly, this is something that suits any enterprise, because this communication protocol is much cheaper, practical and of high quality.

In addition, virtual PBXs have many complementary modules that are very useful for entrepreneurs. That is to say, as well as having a platform for sending SMS, they also provide tools such as call launchers, call robots and other resources for business marketing. Undoubtedly, installing a virtual PBX is an advantage for any business, with an excellent cost-benefit ratio.

At Neotel you will find the best virtual switchboard

Neotel is a pioneer in virtual PBX services in Europe and the world. Our company has more than 20 years in the market of technological solutions. The software we offer is stable, fast, easy to use and its cost is adapted to the needs and possibilities of each entrepreneur. For this, we offer various plans with the intention that even new entrepreneurs can enjoy the advantages of this communication system. Contact us and contract this interesting service.

Professional voice-over services: the secret of big business

Advertising is an important part of any company’s business activity. Without advertising strategies and pieces, businesses basically do not exist in the eyes of consumers. Each part of the advertisements must be well thought out, since the idea is that the message arrives with aesthetics, conviction and convincing power. In this sense, the professional voice-over service is in charge of humanizing each marketing campaign.

Behind all the advertisements we see on television, radio or the Internet, there is an important background work. Part of this has to do with professional voice-over services. Behind the marketing there are experts in communicating what entrepreneurs need.

What is a professional voice-over service?

Professional voice-over services are responsible for producing the voice-over part of the advertising material. That is, what companies need professional narrators, or voice-over artists, to narrate. This includes the elaboration of dialogues and dialogues, their refinement and then their recording.

The commercials we see and hear every day are not improvised. In fact, the reach and success of those that stand out can only be explained by their planning, professionalism and the participation of professional voice-over artists, with technique and experience when it comes to voice-overs.

The professional voice-over service is essential to obtain the desired result. Sometimes, we see advertisements that have been recorded by people who have no knowledge in voice-over and recording, and inevitably it is understood that the advertising piece is of poor quality. Of course, consumers and viewers in general will not think that the problem is in the advertising.

The guarantee of a professional voiceover service

Professional voice-over services guarantee companies quality in their advertisements. This can be seen in aspects that not everyone would identify in detail:

Correction of the speech: Before recording the speech of an advertising piece, it is essential to verify how it is written or stated. It is not only about grammatical errors, but also about giving it the appropriate style according to the campaign and the product.
Good diction: Professional speakers know how to prepare voiceovers with outstanding diction. This is not something simple and, in fact, it is usually studied to achieve parliaments that, when recorded, are fully understandable.
Modulation: Speakers work with voice modulation to obtain speeches that are pleasing to the ear. All this involves conscious vocal work, techniques and sustained practice over time.
Professional recording: Recording an advertising piece involves using the appropriate equipment and spaces for recording. Robotized voices can also be used, which imply work at the level of programming and accentuation of the message.

All this cannot be achieved if you do not work with a professional and experienced voice-over service. Of course, this is not the only thing that such an engagement is about.

IVR and Call Center Calling Options

Voiceover services can work for any type of advertising piece. In fact, voiceovers are ubiquitous in a variety of company products and services. For example, voiceovers for call centers are very important, since they represent the company at all times.

When talking about switchboard voiceovers, we are talking about the voiceovers that a customer encounters when calling a company’s call center. These are the telephone options that are presented to the customer and all the advertising content that is introduced in the IVR. It is worth remembering that this is the system with which the client interacts when communicating, for example, with a bank, a clinic, or any other customer service.

The IVR and all the recordings that are transmitted from this automated system are central to forging the company’s image. It could be said that this is the face of the company and the most listened to advertisement by the clientele. Therefore, your voiceovers must be of high quality, well recorded and with excellent pronunciation. In fact, some companies invest money in hiring celebrities to do this type of work, as they understand the importance of these messages.

Voiceovers in other languages: a necessity

Businesses are becoming more and more transnational, so it is important to have IVR voiceovers translated into different languages. In Europe it is extremely necessary due to the close coexistence with customers who speak different languages. Each country is a potential market and approaching it requires adaptation and easy communication with customers.

In the case of service companies, translated voiceovers are often much more important. This has to do with the access to care that all people have as consumers. In Europe, this is an important issue with certain legal connotations. A good professional voice-over service offers to translate and record a company’s speeches in different languages.

Greetings and customer service center phone options are key issues. There are also IVRs that ask the customer what language they want to be addressed in and they simply choose their native language. From there, the user will simply listen to the menu of departmental options in their own language. This is how important it is to hire a voice-over service.

Female voiceovers: the preferred ones

Businesses that provide professional voice-over services are well aware of the preference customers have for female voices. For example, voice-operated cell phone assistants often have female voices. It is scientifically proven that both men and women prefer to listen to female voiceovers.

A good voice-over service has female voice talents to do the recordings. Of course, there is also a science to this type of work and that is why certain voices with particular characteristics are sought after, depending on the type of advertising and business. When it comes to voiceover, many aspects are handled with a great deal of precision to achieve the desired results.

It is important when using female voiceovers to use real voices and not robotized ones. This is precisely because the positive thing about women’s voices is that they are warmer. Robotized voices are very useful for other call center tools, but not for IVR or advertising campaigns.

Neotel’s professional voiceover service

Neotel’s professional voice-over service has everything companies need to get quality voice-over messages. Our experts in the field can correct the messages, record them with translation into other languages and, of course, with female voices. However, we perform additional tasks such as:

Infinite modifications: Many voice-over services do not allow so many modifications to the voice-overs. With Neotel, companies can get as many modifications as necessary, until the client is fully satisfied. For this, only a moderate surcharge is required.
Choose the number of foreign language voiceovers: At Neotel we have more than 12 languages to translate the IVR options. Russian, Mandarin, French, German, Italian and of course English. The contracting company only has to choose how many of these languages it requires for its voice locutions.
Multiple takes: Neotel’s clients can also request a service where certain aspects of the voiceovers, such as intonation and interpretation, are reviewed. In this way, the necessary corrections can be made, until the messages are truly representative of the firm.

Of course, this is in addition to the other innovative call center tools we have. The disadvantages of the virtual PBX simply do not exist, and even less so if you contract our software, which also incorporates a professional voice-over service to personalize the IVR.

How much does our voice over budget cost?

There are some proposals on the market for professional voice-over services. However, it is much better to have a company that offers the virtual switchboard, call center tools and customized voiceovers. Everything will depend on what each client requests for their recordings, although the basic service is very economical.

When contracting our virtual PBX, the basic voice recording service has a base cost of 7.50 euros. Of course, if you want more revisions, translations, languages and any particular request, the price goes up because it is really customized for the company. However, you can get a lot for an affordable surcharge and you have to remember that some of the recorded messages last over time.

At Neotel we offer you everything to improve communication for your client, so that you can listen to them and sell your services or products. Contact us to find out more about our professional voice over services.

call center software

What are the advantages of having a Call Center Software service?

The business market is full of companies that offer call center software services. However, many entrepreneurs and company managers have not yet internalized the advantages of having this program. To be sure, having this tool implies adopting an innovative, economical and multi-purpose approach to communications.

Precisely, one of the strengths of this communication system is that it offers a more than satisfactory cost-benefit ratio. In terms of profits and opportunities, its potential is enormous and that is why, below, we review some of the advantages of having a call center software service.

Reducing communication costs by up to 80%.

 

call center software

Until recently, corporate communication opened a gap that divided companies into two large groups. On the one hand, there were the business emporiums, characterized by having innovative, costly and complete communication systems. On the other, there were the vast majority of companies that have not been able to rely on adequate communication tools, thus reducing their range of action.

This gap occurred because the communication systems in place until about ten years ago were very expensive. For example, call center systems cost hundreds of thousands of euros at best. This figure rose to millions in the case of state-of-the-art technology and very influential transnational companies. The mere fact of having to install a data center, set it up, maintain it and open a customer service room, implied costs that few could cover.

To be sure, bridging this gap is possible thanks to call center software. In fact, the main advantage of this tool is that it allows the management and unification of a company’s communication without the need for installations, servers and other expensive equipment. Its system works over the Internet, its hosting also, and everything works with any device with a broadband connection. For example, it is estimated that companies that contract Neotel’s service save between 50 and 80% in communication costs. So a key issue is how cost-effective it is.

Call center software: Make the leap to IP telephony

One of the reasons why call center software allows us to reduce costs is because it opens the door to IP telephony. Basically, what this means is that all telephone communications are supported by a broadband connection. By doing this, the billing for telephone consumption drops significantly, which is important when it comes to companies.

In addition, IP telephony makes it possible to work with other companies that offer less expensive billing. For example, some plans allow internal calls to be kept at zero cost, or to a special list of numbers. The best thing about this technology is that even its adaptation is quite economical.

The only thing a company needs is to have an IP voice PBX service. Subsequently, it is necessary to verify which telephone devices and technological implements the company has. The good news is that even some of the telephones manufactured in the nineties can work with Internet protocol. Of course, buying servers is not the same as buying some telephones and a device for IP telephony to work properly.

Mass communication translates into money

Today’s call center software is a program that goes beyond connecting different devices or operators to the same PBX. In fact, placing this program in the category of “call center tools” does little honor to its usefulness and scope.  In fact, these applications have evolved to the point of working with different business models and communication methods.

Beyond this, the important thing about today’s IP voice PBX is that it allows massive actions for business communication. For example, Neotel’s software has a platform for sending bulk SMS. Through this, we can send large amounts of messages to our customers and users, in order to promote products, make sweepstakes or even simply to build loyalty with a positive message. Do you know how powerful it is to be able to send 600 or 1000 text messages to several users instantly?

Of course, this is just the beginning of the potential of today’s call center systems. Other modules that allow massive outreach are the dialer and the call robot. The call center software has functionalities that even allow to vary the advertising format, to make it more dynamic and varied. All this makes it possible to guarantee strategic customer support, something that the best positioned companies understand is vital to generate more money.

Productivity is also measured in customer service

The most organized companies understand that labor productivity can also be measured and is important. This also applies to business communications, both inbound and outbound. In this sense, call center software allows to control the entire flow of calls and contacts that are part of the commercial life of a company.

It should be noted that maintaining the quality of communication with customers is crucial for business success. Today it is known that the best companies are those with call center systems that are efficient, fast and offer good customer service. A company’s ability to be available and to solve its customers’ problems is one of the most valued factors for growth and revenue.

Precisely, one of the central functions of call center software is to quantify all communication. It doesn’t matter if it is a customer service center or an outbound department. The system will always take care of recording all the performance of the tele-operators, the number of incoming calls and, in addition to this, record the calls to make sure that the users are well attended. The best thing is that these metrics are not only useful to review the work, but can also be used strategically to improve it.

Call center software has many modules

Today’s call center software has many modules with different useful functionalities. Some of these add-ons are geared towards mass advertising as specified above. Others are simply made to generate other means of communication with the customer. For example, at Neotel we have a plugin for business website called click to call me back. This button allows Internet users to leave their number so that the company can contact them, in case they have any questions.

Other implements are made to collaborate in the organizational part and data systematization. This is what happens with CRM for call centers, a system that integrates the database function with communication channels designed to streamline sales processes and the interrelationship between the company’s employees.

The good news is that the most advanced virtual PBX programs are focused on marketing and customer service. That is to say that, although they are internal management tools, they are oriented towards business growth. This differentiates them from other applications. Their hiring should generate not only facilities, but also gains in productivity, communication and also in the achievement of new sales and customers.

Neotel’s call center software is a pioneer in the market.

Neotel’s virtual switchboard is a reference in the market of business solutions for communication. With 20 years of experience, we have managed to create a stable, functional, fast and easy-to-use program. Over time we have incorporated a series of complementary modules that respond to the technological evolution and new needs of our customers. Likewise, from time to time updates are made to further improve its efficiency and usefulness.

Hundreds of companies worldwide use our system to support their internal and external communications. Our experts and servers support the effective operation of our call center tools. This program does not require installations, investments in equipment or complicated configurations. Everything operates from the Internet, with a very intuitive interface. In addition, we have the best call center software prices, presenting you with different plans to suit your budget and requirements.

Neotel has the best call center software in Spain and one of the most used in Europe. Now you know what are the advantages of having this type of software. To tell the truth, with this platform you can start any business without the need for a physical space and even from a smartphone or a computer. The best technology in terms of customer service and marketing is at your fingertips.

Neotel

100% Scalable Cloud Contact Center Solutions

These are some of the reasons that our customers tell us why they chose Neotel over other alternatives:

  • Access to a wide range of valuable features.
  • Neotel solutions are suitable for companies with 1,000 employees as well as companies with only 5 employees.
  • All rates are transparent.
  • Be able to stop using the service at any time and without having to justify the reason.
  • There are no obligations of any kind.

Neotel’s call center tools are the only ones that the client is the one who decides at all times the use he wants to give them. This means that our tools are 100% scalable to the particular needs of each client. Why pay more for things we don’t need later? With Neotel’s cloud contact center software, you choose how much you need and what you are going to pay for. We, as your business telecommunications operator, offer you our full range of products. But you choose only what you need.

 

call center cloud contact center software

A scalable call center system will handle any possible situation.

What are the essential elements in Call Center Technology?

Let’s discuss a little more about technologies in call centers:

Call Center Technology – Where is your business?

Call center technology evolves day by day. Whether you are starting from 0 or on the contrary you already have your call center constituted, but with shortcomings at the level of professional software and what you need is to fill these gaps by adapting their tools and software, when looking for a company that offers call center systems and software for call centers is very important to make a preliminary study, in this case the client who wants to hire, and ask yourself questions such as “where do I want to get”, “what are my goals?

Reports and Analysis in real time:

Not all software for call centers in the market give real time information to the user who manages it, with truthful data and / or graphics. Neotel call center tools integrate all this and much more. Because in Neotel we know that for a call center it is not enough just not to have the best software to work with, no matter how effective it is in terms of performing the task for which it has been designed. In addition, at Neotel we know that call center software users want access to detailed reports where they can analyze everything about their work.

 

ivr

Inteligencia Artificial:

AI can be used to improve the customer’s user experience.

Self-service:

Today’s customers don’t seek help for their problems. They themselves want to solve them without external dependence. With systems like ivr, customers can solve their doubts by clarifying them without having to depend on anyone else.

People don’t like to wait. With the ivr option, pressing a button the client can clarify his query quickly.

 

call center software

Predictive dialer:

A predictive dialer system is used to automate the action of making outgoing calls to a list of numbers previously loaded into the system. The predictive dialing system is capable of calculating which agent is going to be available to answer the call once it is able to connect to one of the recipient telephones.

CRM (Customer Relationship Management):

sistema call center

With a call center your staff will come into contact with a large number of people. Managing them effectively with a contact management program is a very effective way to do this. Every day it will be necessary to access customer data and with a crm program we would be using the most advanced customer management technology available today.

 

 

Why do you need to incorporate these applications into your Call Center?

We will explain what the three call launchers that Neotel has for its users consist of: Robot call, Progressive dialer and Predictive dialer.

The Neotel robot call focuses on distributing messages to a specific list of users in an economical and agile way by making bulk calls that optimize call times and redirect clients to a commercial agent if necessary.

The predictive dialer takes control of the calls and generates statistics of the calls to know the call time, the number of calls that the agent must make and when they should be carried out.

The progressive dialer makes outgoing calls and transfers those that are in progress to the agent that is available without having to approve it.

Neotel has specialized in offering the best call center tools.

marcador predictivo

herramientas call center

The best call center tools are in Neotel

robot call

Companies that depend on customer service to exist increasingly demand more professional tools. At Neotel we have our own tools for call centers around the world that will surely satisfy the most demanding customers.

Neotel

5 benefits of cloud call center software you need to know

There are different software models and call center applications, but among them the cloud software call center stands out. Through a web platform that we can use from the computer, mobile or tablet, Neotel brings us the most advanced call center tools for companies.

 

  1. It is not necessary to install anything apart from the Neotel software.
  2. Improvement in the management of agents.
  3. It allows you to reduce and expand your business according to your requirements.
  4. Improvement in security at the computer level. This means that since in the cloud call center all information is hosted on highly secure servers of the provider, companies do not have to worry about possible cyber attacks.
  5. You save money with the cloud software call center.
Neotel

Control for your business with Neotel CRM

With Neotel CRM you are taking a comprehensive solution to control your business.

At Neotel we are very specialized in Telecommunication systems in general. However, companies with their communications are nothing if you do not have software that is able to manage all this information, compile it on the same platform, and that is easy to use, affordable and 100% functional. And it is right here where our CRM integrated with the PBX comes into play.

At Neotel we work very hard every day to be able to give you this CRM today without comparison. We have listened to our clients, annotated their requirements and needs, and analyzed the general CRM sector, to now know that our call center tools with CRM are unique.

Companies that need to be in constant communication day and night with their customers and that have an extensive client portfolio, are the most suitable for the use of Neotel CRM. However, this does not mean that CRM is a tool created for large companies. SMEs benefit in the same way with the use of this tool.

A call center company that is considered serious and respectable, surely uses Neotel’s CRM to manage its entire business.

Our call center tools platform works through modules that, as extensions or addons, are configured as the best virtual switchboard currently available.

We are convinced that with our software your company is going to take off in style

If you wish, request a budget now without any commitment. We will inform you about the Neotel CRM. You can see a free demonstration of how it integrates with our virtual switchboard. It is a 100% system hosted in our cloud so you do not have to worry about anything.

Reduce times, save money, … Is not this what we are all looking for? Well, Neotel is the answer to all your questions. You just have to request a free demo. Honestly, you have nothing to lose. And we are sure that you will be delighted.

The star tool of Neotel is its CRM (Customer Relationship Management)

Integrating our switchboard with the CRM has been the best of the successes.

Under the same platform. All the power of unified CRM and hosted in the cloud

Contact us Before you can imagine you can be taking advantage of our tools.

Neotel

Call Center CRM for your company

Our information management software (CRM) is affordable for all audiences. With the integration of the switchboard + the CRM Neotel presents the definitive solution to take the most absolute control of all the information of your company. Among our call center tools we highlight:

Progressive marker
Predictive dialer
Robot Call

Our call center software is the dream of every SME. Get to increase your sales and maximize productivity in your business with the Neotel call center software, a powerful tool for all types of businesses that stands out for its possibilities and ease of use.

Because all the software is hosted in the Neotel cloud, you do not have to worry about any maintenance. In addition, you will be working with a 100% secure and supervised platform in real time.

Do you want to maximize the productivity of your company with the CRM Call Center?

If you still have doubts about whether our CRM is for your business or not, we invite you to contact us and our team of professionals will be more than willing to answer your questions.

With the Neotel CRM call center the possibilities are endless

With the CRM call center you can have all the information related to your customers in an organized way.

The operators of the call center will have an easy, simple and intuitive tool to work their day to day.

Technology advances fast, and at Neotel we work very hard every day to move forward with it.

PBX + CRM for Call Center Telemarketing. Call Center Software

Trust Neotel professionals for your call center and you will not regret it. You just have to go to Google and look for references on Neotel. Hundreds of satisfied customers can not be wrong, right?

Whatever you need: VoIP PBX, IP Telephony, PBX, etc., at Neotel we can help you securely.

Neotel is the leading provider of IP Telephony since 2001. Located in Malaga, they offer their Telecommunications services globally.

Aimed at companies that need to optimize productivity and organize the information of their customers or Leads, the Neotel software is the definitive solution.

If your call center is serious for you, you need to hire our tools now.

The virtual switchboard is formed by modules that have been developed to measure always taking into account the needs of our customers, which makes it the most powerful switchboard solution in the market today.

Enhance your company with Neotel call center software

Request a quote now without obligation.

When Neotel developed our application kit in its day, it took the idea in mind to help companies save money.

Neotel offers the best possible integration between the switchboard and CRM. With data and voice transmission services with incomparable quality.

Call center tools

Neotel links all the power of the PBX with mobile devices.

Integrating our CRM to your current virtual switchboard is very easy with Neotel.

Software for Telemarketing

All the power of the CRM integrated with its virtual switchboard and working under the same Web platform

Applications aimed at contact centers

Contact us now and start enjoying the advantages of Neotel for your call center business

Integrate all your customer data with CRM

Would you like to see a free demonstration of how our tools work? Call us and request a test.

Surely you have ever needed to call all your customers to transmit the same message. It is not like this? Well now with the Neotel Robot Call this task has been simplified a lot. Robot Call loads a list of clients that we have previously entered through a database and is responsible for making calls in a fully automated way and play a voice you want. In addition, if necessary, this same software will connect a client with an agent that is available.

Carrying out automated campaigns is now possible with the Robot Call.

Robot Call for call centers

Increase your agents’ time in conversation with our software tools.

Take advantage of the power of our call launchers.

Call center tools

Call launchers that integrate easily within your virtual switchboard

 

Contact Neotel and hire our call center solutions now.

Learn more about our call center tools

Hire a pack to suit you.

Software for Telemarketing. Progressive, predictive and Robot Call dialer

The best applications to manage a call center

The software is intelligent. Maximize the time your agents are in real conversation with your clients. Only when a customer picks up the call, the software that is intelligent automatically connects with an available agent.

Call Launcher Robot Call

More automated campaigns with Neotel.

Every day more call centers call Neotel to modernize their company. Now you could be the next.

Get a complete organization of the information in your company

To hire Neotel is to hire professionalism

No matter the size of your call center or contact center. We have tailored solutions for all

Use a single Web platform to manage your call center. It ended up managing thousands of different tools!

We have been studying the Telemarketing sector since 2001 and, we are very proud of what we have achieved

Companies from all over the world communicate with their customers using the Neotel IP Telephony system.

Help us improve your company

With dozens of modules, your telephone exchange takes a leap like never before imagined.

Growing companies use our tools.

Saving resources is possible. We assure you. You just need to contact us.

Installing a call center is the best way for your company to be able to serve its customers.

Una solución para cada empresa

Call Center and Contact Center

You can also monitor real-time data that are of great interest.

Call center virtual

telefonía ip

Our call center tools are adapted to SMEs and allow:

  • Queue management in real time.
  • Automatic call launcher.
  • Recording of calls.
  • Reports and statistics.

With our call center tools comes mobility. This means that it is not necessary anymore that their agents are physically located in the same place.

Software call center

In Neotel we also offer a series of customized services:

  • Custom software
  • Software integration with 3rd.
  • Data center services.
Neotel

Tools for call center: getting to know the click to call

Within the variety of call center tools that we can find today click to call me back has managed to excel to a great extent, since it has offered to the companies a very economic and effective solution to communicate to the users of its corporate website with the company.

You have been interested in being a tool, but you want to know a little more about it.

If so, do not stop reading and it is that here we will tell you what it is and how it works.

Click To Call Me Back

You must start with a clear understanding that this service is presented within the Tools for call center as an application, button, which is integrated with the business web pages in order to allow clients to request information immediately and with the help of real-time connection.

click to call me back

On the Internet there are currently millions of site pages running and the general public has taken the Internet as the primary means for finding information. It is not for nothing that the most important search engine, Google, manage an average of 3 trillion searches a day.

This should be very clear to companies that enter the Internet through a website, which not only allows them to advertise their products or services, but allows them to market directly.

But promoting or selling on the Internet is not a simple task and is that the competition is so wide that one of the main objectives has been to attract the most visitors, being even more important to know how to keep them and turn them into customers.

To achieve this companies must offer intuitive pages, optimized, clear and that allow the user to have the best experience. But, some time ago for this only a contact number was offered.

At present, the service has evolved and improved thanks to the tools for call center such as click to call, which allows to integrate this button (code) in a simple way to the site so that users can contact directly, immediately and free of charge to the company.