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Mobile PBX: Your employees can work from anywhere

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If there is one thing that characterizes our times, it is the ability to work without having to be in an office. Remote work, more than a solution, is nowadays a preference and a necessary adaptation of the business sector. To be able to do it, we only need to have tools such as call center software. Among the modules of this type of software, the mobile PBX stands out.

VoIP PBXs are applications that go beyond customer service work. All companies and enterprises can take advantage of this system, which can easily become a formula for managing remote work, among other things.

Year 2021: the advent of remote work

mobile pbx

The second decade of the 21st century has been characterized by a total change in the way we look at life. Situations posed by the COVID 19 pandemic and economic crises have brought about the need to rethink work. Many circumstances have led people to focus on the Internet as a way to produce money.

If we used to talk about waves of layoffs, we are now in a kind of crisis of face-to-face employment. The current generation of workers simply do not want to go back to their jobs, because they find it boring, complicated, or worse, unnecessary. Technology has changed people’s perspective and it is up to companies to adapt.

The average professional does not want to leave home and companies that are not prepared for remote work could perish. In this universe of ideas, call center software appears as a unique solution for employers. Through this tool, it is possible to know if a person who performs telework, or work from home, is performing his duties. No matter what kind of work he/she does: the system lets you know that the person is fulfilling his/her role even if he/she is in the comfort of his/her home.

Mobile switchboard: working from a smartphone

The only thing people need to work today is a device with an Internet connection. We might imagine that this implies at least having a computer at home, to perform various intellectual tasks. Nowadays, however, a person could even work from a smartphone. Precisely, the mobile PBX is a complement to the call center software that allows to work using this type of devices.

For those who do not know it, the mobile PBX allows to open and manage the virtual PBX program from a smartphone. This is, in fact, the main utility of this tool. By having it, the employee has all the software’s own resources on his smartphone. This gives him the possibility to perform his work no matter where he is.

The mobile PBX allows, among other things, to have a softphone similar to the one used on the computer. In addition, it allows you to use such necessary functions as call transfer, or put the call on hold. These are functionalities that are present in customer service work, but are also useful in any business work.

Some functions of the mobile PBX

Having employees with a mobile PBX on their devices implies, in principle, being able to work with the virtual PBX system. It should be noted that this is a system that works as if it were an Internet platform and workers enter and log in, being able to be controlled in its management. This is so, because this software is made to unify work profiles through the Internet connection. Some of its functions are:

Transfer calls: The mobile PBX allows you to recreate a business desk phone on any smartphone. One of its most important functions is to allow people to transfer calls from simple codes. This can be essential in some office jobs.
Putting the call on hold: This is another feature unique to the virtual PBX that can now be done from a cell phone. In fact, this is what call center operators do when they tell us to “stay on the line” and play music while they do something.
Mute calls: This is similar to placing the call on hold, only that the customer remains on the call while not listening to us. The purpose of this feature is to allow us to make inquiries without the customer on the line noticing us.

These are all telephone solutions that we usually find in office devices: computers with softphones or business desk phones. Now the mobile PBX puts the best of IP voice PBXs on the cell phone.

Virtual PBX for mobiles: keeping an eye on the job

The mobile PBX is, broadly speaking, an add-on that allows us to access the virtual PBX from the Smartphone. This makes it a useful complement to encourage remote work. From the call center software, employers can hire staff to work from home and control that they are connected and performing their work.

In fact, a company can hire from Spain people from Colombia, Venezuela, India or any other country to do call center work. From the use of the mobile PBX, they will be able to enter the company’s virtual PBX and perform their work from the comfort of their cell phone. Even if they did not have a computer, they could work with peace of mind.

In the same way, an executive who is on the road doing business can operate the virtual PBX from another country. Basically, all they need is an Internet connection. This add-on works without installations or special SIM cards. The best thing is that everything that is done on a device with a user will be registered.

In other words, this add-on has many utilities nowadays. What was originally a program for call center activities, nowadays allows to monitor remote work, or to ensure quality tools for top executives.

Advantages of Neotel’s virtual PBX for mobiles

Neotel’s virtual switchboard for mobiles is one of the most complete in the market. This is a complementary service of our software designed to bring all the properties of the call center software to the workers’ cell phones. Some of its advantages are the following:

There are no limits: Neotel provides its contracting companies with the possibility of installing the mobile PBX on as many smartphones as necessary. In this way, each person linked to the company will be able to access the software from their personal or business smartphone.
No additional cost: All companies that contract Neotel’s call center software have the mobile PBX service at no additional cost. We guarantee greater connectivity for work without requesting extra payments.
No installations: The mobile PBX is part of Neotel’s software service. Therefore, no additional installation or program is needed for it to work in the smartphones that the contracting company has.

The mobile PBX allows to have all the advantages of the virtual PBX, but in mobile devices. In this way, it is not necessary for an employee to be in the office to access the professional functions of Neotel’s communications manager.

Call center software: managing business communication

The virtual switchboard is a program that unifies the communication of an entire company. From here, the contracting companies have the advantage of communicating through IP telephony, which is more practical and economical. In addition, this software provides entrepreneurs with multiple useful tools to enhance marketing and customer service in a professional manner. Most large companies work with these systems.

Although it is often called call center software, it is not necessary to have a customer service center to take advantage of this program. Even those companies that have few telemarketers can organize their work and make it more efficient with this application and its innovative modules. Of course, it is important to have a warranty manager, something that not all VoIP PBXs on the market can ensure.

At Neotel we have one of the most innovative programs in the business communication sector. Our system is easy to use and does not require additional installations and costs.  The best thing is that we have designed different plans so that no entrepreneur is left without enjoying this technology.

WebRTC line: luxury business calls and video calls

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The final rise of Internet communication systems has occurred during the 2020s and 2021. More and more businesses are relying on IP telephony, video calling and chat programs to serve their customers, sell and survive. The most prestigious companies hire WebRTC line services in order to meet today’s communication requirements.

This technology has changed all business communication. No matter from which perspective you look at it, it is a resource that cannot go unnoticed. WebRTC and IP telephony are part of a communication system that has an impact on business results. Below, you will see why and what options there are to count on its tools.

What is a WebRTC line?

 

webrtc line

At the systems level, the WebRTC line is the innovation that made it possible to use real-time communication devices. When a person writes in a chat within a social network, he/she is using this technology. Likewise, when a video call or video conference is made, this system is also used. This was an open source creation made by Google and from there all the telecommunications applications of the moment are coming out.

Now, as a tool, the WebRTC line is a system that allows entrepreneurs and companies to have a number for IP telephony. From this point on, all communication can be done through an Internet connection. The concept is very simple and in fact it is the same as the most widely used social networks worldwide.

Having a WebRTC line means having your own specialized system for making calls, video calls and other Internet communications. It means not depending on other companies and websites, but on your own. This is valuable and important for any company, and it also generates a lot of prestige.

What does it mean to call over the Internet?

The WebRTC line implies, in principle, the possibility of making and receiving calls from any device with Internet. For example, an operator could communicate with customers from his computer, using this resource and a headset with a microphone. Of course, this is only the most basic method of communication offered by this type of digital tool.

In this sense, the virtual switchboard for companies has a softphone, a program that simulates the telephone board and allows you to make calls, answer them, mute them and transfer them, among other things. By all accounts, this looks like a simple call center software. Although they certainly fulfill that function, nowadays these programs have the option of even making video calls and video conferences.

For example, Neotel’s virtual PBX software offers a special module for video calls. Companies can carry out this type of communication from their own professional and easy-to-use interface. This is very important, especially nowadays, when both individual and group video calls are used. In fact, the WebRTC line allows this type of conversation to be carried out with higher quality than when it is done through a social network or web platform.

How are many companies working?

Right now, having the ability to converse with customers in a chat, phone or video format is highly valued. Every day more and more businesses require services such as those provided by WhatsApp or the Google Meet application. These allow for real-time video meetings with a chat room for typing, as well as other features such as screen sharing capabilities.

Almost every business is doing business of various kinds with the WebRTC line of technology. The problem is that right now they are doing it from platforms that are not their own. This implies several things:

Slow: Many of the free interfaces and websites that offer video calling services, can be slow. This can be a drawback created on purpose by the companies offering the service.
Working with limited tools: Sites that offer free real-time communication applications tend to limit their functions and talk time. This is intended to make people make the service a necessity and pay for it. Of course, in the long run this brings many problems and, above all, discomfort in the middle of conversations.
Loss of credibility: By using third-party platforms for communication, companies might look less serious or improvised. This is because larger companies have their own communication channels.
Difficulties in managing the platforms: Another problem that has been encountered especially by business users, is the difficulty in using platforms of this type. Perhaps these tools are already mastered to perfection within companies. However, one of the stumbling blocks encountered by organizations when using them is that it is difficult for some of their customers.

The only advantage of today’s free communication platforms is that they cost nothing. But when using them, communication can be uncomfortable, interrupted, not very fluid and problematic for many reasons. It is precisely to avoid this that many companies hire a personalized WebRTC line service.

What are the advantages of hiring a WebRTC line service?

It is much more profitable to pay for a virtual PBX software with communication environments, than to use the free versions of the platforms that many of us already know, or even worse, to pay for them. Probably, those entrepreneurs who have not worked with this type of digital tool do not understand the advantages. However, going for this alternative is better because:

They are direct: When a company has its own platforms for call, chat and online video calls, all communication occurs directly. Generally, this type of application is easier to use and does not require any knowledge on the part of the client to use them.
They are fast and complete: Free platforms are used by millions of people around the world. For this reason, their operation is sometimes not so good and fluid. By using its own application, the company acquires tools that work quickly. This is because the number of people using them is more limited, even in the case of large companies.
They are linked to all systems: Using your own WebRTC line means having a connected communications system. To begin with, this service is offered in addition to the call center software. All the telephone agents will be connected by the same system, as well as the applications and databases.
They give formality to a company: Imagine a company making video calls with its customers, through a customized web platform. By viewing the program with elements characteristic of the company, users will understand that they are negotiating with a large, formal and professional firm.

These are just some of the advantages of working with your own web communication system. This is precisely what migrating to IP telephony and hiring a virtual switchboard service for companies is all about. Not to mention the complementary modules that the most innovative programs of this type have.

Advantages of Neotel’s WebRTC Line

At Neotel we have the most innovative IP voice PBX in the European market. Some of the advantages of contracting this system that operates with WebRTC line are the following:

No installations required: While a physical PBX is expensive and involves installations, the virtual PBX for companies is not installed, nor does it involve additional costs. Its use is basically a pay-as-you-go service. The software operates in a similar way to a social network, with login and user only reserved for the use of the contracting company.
Intuitive interface: While some social networks for business communication are complex, Neotel’s interface is very easy to use. It does not have too many buttons and options, and can be operated without too many steps or complex menus.
Everything is handled through the Internet: The communication and data systems of the past were expensive because servers had to be purchased. These allowed to store all the data resulting from the communication over the Internet. The best thing about our software is that everything works with cloud hosting.
You can log in from any computer: It doesn’t matter if an operator is in the office or in the comfort of home. The only thing you need to enter the system and use the call center tools is a device with an Internet connection.

At Neotel we have the most adaptable IP voice switchboard

Neotel is characterized by delivering a functional, efficient and innovative service tailored to customer needs. For this, we offer three basic plans of our virtual PBX software. Any entrepreneur, even one who is just starting out, can count on the functions and advantages of this IP telephony communication system. Our costs are affordable.

Hiring a virtual PBX in Malaga or anywhere in Spain can be key to have a prosperous and functional business. Of course, not all proposals are equal so entrepreneurs and businessmen will have to study the various proposals that exist. At Neotel we have 20 years of experience serving the most modern companies in the country.

7 useful accessories you can buy at Neotel

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Improving the quality of communications is key for any business today. Fortunately, there are many things that can be done to achieve this, such as implementing IP telephony. Beyond this, there are also some interesting and inexpensive implements that will also make things easier.

In fact, companies that have IP telephony and virtual PBX complement these systems with some accessories. To tell the truth, having a better audio or a more fluid broadband connection can improve the quality of customer service. That is why, below, we will show you seven useful accessories that are a must in any office.

WiFi adapter

There are technological solutions that are very cheap and economical. It seems obvious, but having a good USB port WiFi adapter can make things much easier in an office. This device, which is similar to a flash drive, allows an ordinary computer to pick up the broadband connection.

This is an excellent way to complement the use of a router without the need for cables. Although this is not an optimal device and there are better technological solutions, it never hurts to have this small device in every computer. In emergency situations, having it can solve many connection problems.

There are many WiFi adapters and in reality this is an implement that does not change much between each model. The Yealink WF50 adapter works very well and according to third party references it lasts a long time. This small accessory costs just 23 € and it is always advisable to buy one for each operating computer in the office.

Expansion Module

The expansion module is an IP telephony system implemented to improve the connection of telephone devices and actions during the call. This is an implement that often simplifies the work of receptionists and secretaries in medium to large offices.

By means of this device, actions such as speed dialing, transferring, forwarding and holding calls can be developed. This device allows call monitoring and call management.

One of the most recommended models for this task is the Yealink EXP20. It has 20 keys, graphic display and supports BLF/BLA. Its cost is only 80 € and it is an implement that allows you to control communications and organize them when they come in.

Wired microphones

The offices of the most prestigious companies have moved from telephone to videoconferencing. For this purpose, desktop telephone devices with screens and Internet connection have been created. Those who hold meetings and conferences from the office must have wired microphones.

Wired microphones are specialized microphones for talking during conferences. They are conveniently designed and allow the audio to be easily closed and opened. This is much more convenient than, for example, holding the phone while the meeting is in progress. This type of device is ideal for managers and senior executives of companies.

The best thing about having this type of equipment is that they use optimal HD audio technology. The voice is heard very clear and filtering some background noises. Those who are managers and are used to make conferences can buy the pack of two Yealink CPE90, for only 74.90 €.

Headsets with microphone: useful for the call center and more

Many times we call a call center and think that behind a person who simply picked up the phone and answered. To tell the truth, headsets with microphones are used in crowded customer service offices, which allow the operator’s voice to be focused above the ambient sound.

Similarly, in a call center, operators need to focus their listening with headphones. Headsets with microphones facilitate listening and transmission during phone calls. But in addition to that, they are necessary for the telephone agent to use the computer keyboard to carry out his management.

There are many models of headsets with microphone on the market for office work. However, Neotel recommends the Yealink YHS36 mono and Yealink UH33 models. Both are inexpensive, with good material and excellent sound quality.

IP DECT base station

The IP DECT base station supplements the work of a Grandstream Gateway in small businesses. This device allows to support and extend IP telephony up to 8 VoIP accounts and phones. When used, it can support up to eight simultaneous calls, even without using a virtual PBX.

Its use not only supports IP telephony in a simple way, but also improves the audio in calls.  This is because it supports Opus codec, which improves the audio with broadband connection in a really optimal way.

The IP DECT base station works without complicated configuration or installation. Its technology is made to simply plug and play. The Yealink RT30 works very well and costs only 54 €. This device has a very elegant design that matches the aesthetics of any office. A cheaper option is the Yealink W60B.

Yealink products are the best on the market

When our customers ask about devices and brands for IP telephony accessories, our automatic recommendation is Yealink. Indeed, this brand is a pioneer in business communication and continues to be number 1 in the market. Its wide dominance has allowed it to manage affordable prices even though they are of high quality.

Yealink stands out for having a feasible technological solution for every type of customer. Any entrepreneur can start in the world of IP telephony when opting for this brand. The fact is that they manufacture products with different prices, always thinking about the investment that each buyer can make. The company has well studied its potential buyers and offers a very rich catalog and adapted to the user.

Getting started in IP telephony with Yealink is very positive, because their products are easy to install and use. In addition, they are often very compatible with other accessories and systems. Added to this, they sell every device or part needed to get a company’s IP communication up and running, with guaranteed quality. That is why at Neotel we have focused on marketing their products.

What will you find in our online store?

Neotel is a company known for its virtual PBX service. However, we have also created a virtual store to sell all those devices and accessories needed to put IP telephony to work. This initiative was born from the demand of customers who contract the call center software.

In our virtual store you can find the main products needed in an office to develop an efficient, economical and practical communication. Basically, Neotel sells three main products: Grandstream gateway, Yealink terminals and IP telephony accessories. This allows the buyer a number of alternatives when considering the connectivity of their communication system.

Those who, for example, have grandstream gateway compatible devices, will prefer to buy this implement. This will save them from spending money on telephone equipment. On the other hand, there will be those who prefer to renew their business by buying VoIP compatible phones. It all depends on what each buyer wants for their work environment and also their budget.

Neotel online store: everything with a single click

Shopping at Neotel’s online store makes the whole purchasing process much easier. In principle, our website is easy to use, the products are categorized and the catalog is organized in a simple way. This allows potential customers to make their choice more accurately, being able to clearly verify the cost-benefit ratio of each product.

The customer adds the selected products in the cart and can make his payment in two ways: Paypal, or card. In the second case, customers can use either their credit or debit card. From here, the process is very simple and the shipment is done quickly.

Purchasing managers can display information to their managers in Spanish and also in English. This is because our site works in both languages. This is quite advantageous for transnational companies. At Neotel we put everything at your disposal to have a business communication at the highest level. We invite you to take a look at our catalog and to contact us in case you have any questions.

physical server VS virtual server

Data center products: Which one is best for your online store?

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Creating virtual stores is a business trend that is making waves. The most profitable company in the world is in fact a Marketplace and obeys this business concept. To tell the truth, this formula is very profitable, promising and allows to start an enterprise with few resources. However, creating an online store requires something very important: data center products.

Those who want to sell on the Internet must go beyond the creation of a good website. In fact, every site needs adequate storage space to function. This element is known as web storage and it is important to choose the right service for the online store to work perfectly. Below, we will show you something that will be key to start your ecommerce.

Data center products: What is web hosting?

Data Center Products

The Internet is a virtual space that is made up of a lot of information. Everything we see on it, social networks, web pages, applications and digital stores are nothing more than information stored on servers.  The latter are basically computer components that allow storing and sharing data. That is why you can see so many things with a simple connection.

Anyone who wants to set up an online store must have storage space. In the past, publishing a website meant buying a physical server. Over time, web hosting or storage services were created. Today there are several methods to store information and of course, different companies and plans.

The important question is which is the most convenient hosting method for an online store? Before we can answer this, it is important to know the options we have to choose from.

What types of storage are available?

There are several techniques for storing website data and they all have pros and cons. When a person wants to publish an online store and for this purpose rents web hosting, it is established that he is betting on virtual servers. This is so, because the storage is made possible through the Internet and with equipment that he does not physically own, but rents.

In principle, the virtual storage service is the most viable today. The opposite would be to buy servers and set up a data center, which is quite expensive. That is why companies and individuals often rent the service from firms like Neotel, which have all the equipment and expert staff to provide the hosting.

The most important storage methods are shared and dedicated servers. You’re probably wondering “Which of these two is the one I should rent if I want to set up an online store?” Actually, either of the two could be useful, but everything will depend on the characteristics of your online business.

Shared server: Ideal for starting out

Smaller, unknown online businesses with little information can start with a shared server. This alternative has the great advantage of being very cheap. Those who, for example, start with a simple, small digital store with little information could temporarily opt for this type of service.

However, you have to be very careful with this. To tell the truth, the merchant should always be aware of his business: Is the website heavy and has a lot of elements? Does it sell a lot of products? Could it have a lot of traffic?

The problem is that some businesses that appear at first to be very small, can grow in a very short time. For example, a seller who already has customers and launches an online store will probably have more customers than an inexperienced person. Of course, more customers means more traffic. Therefore, you have to be very objective and analyze how is or can be the commercial flow of your business.

Which digital stores work with shared server?

Those who are just starting to sell and have few products in stock, could start with the shared server. For example, if an entrepreneur sells only 10 different types of products, he could appeal for this service which is more limited and cheaper. A small clothing retailer or a book writer is the best example of this.

Those digital stores that have a minimalist design and without so many plugins, can also be supported with shared hosting. Of course, taking into account the size of the page and the amount of information stored involves projecting into the future. Those entrepreneurs who aspire to sell at a higher volume in the short or medium term, should rent a service that adapts to that possibility.

The shared server works very well for entrepreneurs who still sell few products and at a controllable volume. You can also look at this as an incremental issue. That is, start with cheap storage and start paying for more storage as traffic and sales increase.

Look for a company with a variety of plans

It is worth noting that a technology company can offer a variety of shared hosting plans. The idea behind this is to be able to scale up to a better service when needed. For example, a small digital store that purchases a limited plan will become slower with the arrival of more customers and traffic. When this happens, the entrepreneur will need better storage and the ideal is to be able to get it with the same company.

At Neotel, in addition to offering our virtual PBX for SMBs, we also offer web hosting. In this case, we have three plans to suit the needs and budget of customers. The goal of this is that anyone can get the storage and go up as your digital store brings you better benefits.

The idea is to make web storage something profitable for those who hire it. Now, in the case of an online store, it is best to at least start with a premium shared server. This is a good way to ensure that the web page works properly while the business grows.

Dedicated server: Ideal for established companies

If, on the other hand, an online store reports a considerable volume of sales, it will be necessary to hire a dedicated server. As a matter of fact, fully-established companies require this type of web hosting. This is because the amount of data stored is usually greater, as well as the need for computer security.

As the name suggests, the dedicated server involves allocating a computer that is exclusive to the company that rents the service. This is the opposite of, for example, splitting a hard disk and assigning a part of it to each company. In addition, data center products for dedicated servers tend to be more efficient.

In general, small service companies tend to hire dedicated servers. This is because this type of storage is usually much more secure. Of course, there are stores with such a large volume of products, traffic and sales that they also require a solution of this level. The idea is always to weigh the cost and benefit of web hosting.

What data center products does Neotel offer?

At Neotel we offer the possibility of hiring shared and dedicated servers. In this way, entrepreneurs can choose the most convenient service, also considering their budget. This applies both to the creators of virtual stores, as well as to anyone who wants to publish a website.

For the shared service we use Linux virtual machines, known in the IT world for their efficiency and speed. We have Basic, Business and Premium plans. A customer can get web storage from as little as 10 euros. Of course, you can always upgrade to a much higher capacity service.

We also have a virtual server service for larger companies and online stores. These teams have a 260 GB hard drive, 64 GB RAM and unlimited transfer. We have the best equipment to ensure security, speed, efficiency and a positive experience to grow your business.

We go beyond the virtual PBX for SMBs

Neotel has been known for selling its call center software. However, we also offer ecommerce solutions. In fact, our virtual PBX for SMBs is much more than call center software. In addition to unifying business communication and providing professional telephone functionalities, our product integrates other marketing solutions.

At Neotel we offer a network of tools to improve communication and sales for every type of company, regardless of its economic activity. Call launchers, bulk SMS, click to call me back for web pages and an endless number of tools that will improve the business work from different perspectives. We have prices adaptable to the monetary reality and requirements of each entrepreneur.

Of course, to all this we add our data center products for storing web pages. In Neotel you will find everything you need to serve your customers and achieve more sales. Take a look at all our products and contact us in case you want more information about the services we have available.

The advantages of having a virtual PBX with IVR

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Call center software is well known in large companies and with customer services. However, this type of software is very useful in any enterprise and one of the reasons is precisely the IVR. This well-known but effective manager is one of those systems that contribute to business success.

In its beginnings, the IVR only fulfilled the function of guiding the users through the departments when they communicated via telephone with the company. Nowadays, the installation of this system brings many other implicit benefits. Below, we will explain the advantages that businesses acquire by installing an IVR.

What is an IVR?

ivr interactive voice response

The IVR is an interaction system inspired by the first call center menu options. However, while these simply consisted of a recorder that told the customer which number to dial to contact a department, the IVR interacts, requesting data from users and facilitating telephone service.

The IVR is automated and that is why it can interact with all customers who call a company’s telephone numbers. Although it is a system that is a few years old, its results are still very positive so it has maintained its validity.

Those who do not know what IVR stands for, should know that it is Interactive Voice Response. In Spanish it translates as Interactive Voice Response. An example of this system is the operator who asks for our ID when we call a bank and with whom we interact. Of course, this type of system can operate and be useful in any type of company, even without the need for a call center.

What are the advantages of using IVR?

The IVR is more than a call manager for customers contacting a company. Its usefulness in call centers is much more important than many businessmen and traders think. In principle, the most visible task of this interactive system is to guide users who call the company through the menu of options. However, this is only the beginning.

The IVR is a useful telephone manager for the customer and also for companies. But beyond this function that will now be explained, this automated system has been used to perform other functions. Therefore, it is understood that the IVR has many advantages that go beyond the usual.

The scope and use of the IVR is quite broad. The best thing is that this is a very inexpensive module that is usually part of the call center software. Even so, its benefits are several and that is why many companies implement it.

Managing calls: basic function of the IVR

The IVR allows callers to be routed to the appropriate departments according to their requirements. Many believe that this is just a method of assisting users, but its work is much more comprehensive. In fact, interactive voice response helps companies keep their call waiting queue at bay. This tends to be very positive, especially for firms with a high call volume.

IVR gives call center operators time at times when a lot of calls are coming in. In this way, they avoid tedious call waiting, which is not a good reputation for any company. Basically, this automation module improves customer service.

In addition, just helping customers to enter the right phone options is very positive. In fact, this saves the user the inconvenience of having to call several times to find the right department. Undoubtedly, with the IVR system, the user wins and so do the companies. However, this is just the beginning of the advantages of this module.

The IVR is part of the marketing of companies

Companies that configure their IVR using branding elements gain a lot from this system. Interactive voice response welcomes the customer and allows the company’s image to be created and projected at the beginning of calls.

When we call some companies that use this module, we can notice that institutional messages and offers are conveyed in the module. This is because companies use the IVR system as a marketing element. They do it because it is very effective and at the same time cheap.

The IVR also serves as a permanent advertising space that costs nothing and is very effective. Companies pay for it when they purchase call center software. The best thing is that the messages displayed in this module can be changed from time to time. All those customers who call the company will hear the advertisements broadcasted there. This is one of the main reasons why firms of all types acquire the virtual PBX.

Some companies additionally invest in professional voice-over services. This is how they achieve real voices for the IVR, which humanizes the message much more. In some cases, even public personalities are hired for this job.

The IVR provides useful information

The IVR is much more than a menu of options voiced by an operator. Because it is interactive, it prompts customers for information necessary for their service. This, in turn, makes it easier for the operator to serve each individual customer. Once again, the IVR becomes an element that facilitates both the customer and the telephone agents.

In fact, through the IVR, fundamental data are requested to manage the companies’ customer service systems. For example, a cable TV company can request in advance the ID card of each calling customer. Most of the time, this type of information is usually needed to look up the user’s profile in the CRM or database.

Next, the operator receives the customer’s ID from the moment the call comes in. While the customer is talking, the telephone agent can explore the user’s profile in the system and verify the problem, and even solve it. With the IVR system, everything becomes easier, promoting a fluid conversation between the company’s representative and the company’s callers.

Telemarketing survey: another reason to have IVR system

In its common operation, the IVR asks customers for information before passing the call to a telemarketer. However, this is not the only data that companies can collect from this automated system. In fact, there is a great deal of business-relevant information that can be learned from this module.

The IVR allows the introduction of telemarketing surveys for any type of customer inquiries. From here, queries can be made about favorite products, age data and other information that allows the company to generate better offers and products. The customer will simply listen to the question and the options, dialing with the telephone keypad the answer of his preference.

The telephone survey is one of the sources of information used by the most prestigious companies. In general, it yields useful information to create increasingly successful business strategies that generate more revenue. This is a complement to the IVR that some companies are not aware of.

Formalize your business

The problem for many people who have small businesses or are self-employed is that they struggle to build prestige and credibility. Just using only social networks or personal phones to make sales will always generate some doubt in any customer. Having IVR and beyond this, a call center call software allows to give more formality to any economic activity.

IVR allows incoming calls to be initiated with a professional voice and presentation. This type of system is usually associated with large, experienced and prestigious companies. Customers will be greeted by an operator every time they call.

The best thing about call center software is that you no longer need to have an office with tele-operators or expensive facilities. You can have an innovative program with advanced telemarketing and customer service features for a very low cost. At Neotel, there are virtual PBX plans for freelancers and SMEs.

Neotel has the most stable and economical IVR and virtual switchboard.

At Neotel we have several plans that adjust to the size, budget and requirements of each company. In addition, our customers can build their own plans and request the modules they want to use in a customized way. Even a freelancer who is just starting his business could afford the virtual PBX.

Serve your customers in a professional way, with the right tools and the formality that gives prestige. At Neotel you will find a wide range of technological solutions for business communication.

Professional voice-over services: Defining the brand

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The voice is an element that characterizes every human being and gives him/her personality and presence. Likewise, voices tend to be fundamental elements that distinguish any company no matter where it is located. For decades, the most successful companies have identified how necessary it is to define this element, which ends up being an ingrained element of the corporate brand. Hence the importance of a professional voice-over service.

Defining the voice or voices of an advertising campaign is as central as the advertising content itself. We can verify this with some of the advertisements and commercials we have heard and whose message has become ingrained in our minds. In fact, we have all come into contact with advertising content whose voice is so characteristic that we do not forget it. This is precisely the power of voiceovers when entrepreneurs use them in a calculated way.

What does an announcer do?

A speaker is a person who presents information of any kind with his or her voice. This figure came into force with the appearance and popularization of radio, which was, until a few decades ago, the mass media par excellence. However, this type of professional remained in force in media such as television and even today, there are many broadcasters within social networks.

In fact, current formats such as podcasts or YouTube videos are spaces where broadcasters continue to appear. Many broadcasters are also television presenters and social communicators of various kinds. However, the work of this type of professional goes beyond entertainment.

Over time, professional voiceover professionals have become a fundamental part of corporate advertising work. Then as now, companies used to hire famous or unknown speakers to promote their products. In the last three decades, the practice of using their voice as an element of the brand has become normalized. Due to this trend, the professional voiceover service was created.

What is a professional voice-over service?

The professional voice-over service is a product aimed at companies in need of voice-over artists and speakers. Its main task is to provide skilled and qualified voice talents to produce advertising content. However, some services such as Neotel’s offer some extra work related to advertising and corporate content voiced.

This is the type of service that is requested by companies when they need to work with voiceovers. There are many contents that require voiceovers to be developed: radio and television commercials, advertising on social networks and some company’s own environments in which they interact with the client. This includes, for example, website content and, of course, the call center.

When customers call the call center, they usually hear voices and messages that identify the company. In fact, this is something that is becoming more and more popular and, although it may not seem like it, it has become an element that speaks very well of the growth of companies. Firms that use professional voiceovers in their call center services are seen as large, successful and established.

Call center voice-over: How is it developed?

The call center voice-over is used to create content for companies’ telephone channels. In general, it is usually focused on the IVR, although there are also other spaces in which it is used. In general, it has the purpose of using voice as an element that identifies a company and differentiates it from the rest.

The IVR is the system with which customers interact when they call a company’s call center. From the moment a human or robotic voice welcomes us, what is operating is precisely this module. It is precisely this system that allows us to use the call center locution to humanize the telephone channel.

Of course, there are different ways to use the call center locution in the call center. The call center software and its IVR module allow you to use different messages and place them in different places.

What can be promoted with call center voiceovers?

Basically, any advertising message that is useful for the company can be transmitted in this way. For example, it is very common to repeat the main slogan of the company. Here are some examples of advertisements a company can transmit from its IVR:

Loyalty messages: Companies often use their professional voiceovers to build customer loyalty. To do so, they can give a merry Christmas message, or build a speech oriented to them.
Special promotions: Many companies introduce information about promotions and sweepstakes in their IVR. This is evident, for example, in telephone companies and banking entities.
New product announcements: Just as professional voiceovers are often used for sweepstakes and special activities, it can also be done to promote a new product or service.

The type of message or the intention of the advertisement will always depend on what the company wants to communicate. There are many ways to approach this type of advertising. Professional voice-over services can help to build the advertisements. That is to say, that in some cases, their work goes beyond executing the voice-over.

Where can call center voice-over content go?

The most innovative call center software is usually very versatile when it comes to introducing voiceovers. Of course, each program is different and has its own particular characteristics. Beyond this, call center voice-over content is usually heard in the following areas:

IVR welcome: Professional voiceovers are usually used to extend the welcome message to the company’s callers. As a matter of fact, in this case, very high profile communicators are usually used. These are celebrities or people with a very defined, attractive and elaborated voice.

After the welcome: The IVR usually offers an open system to introduce voiceovers. A widely used resource is to place an advertising message of transcendence right after the greeting. In some cases, advertising pieces that are published on radio and television are placed. This is a very good trick, because the customer identifies the message clearly and the corporate identity is anchored.

During waiting time: While a person is in a waiting line, he/she can listen to advertising messages. Likewise, when a telephone operator places the customer on hold, these can also be transmitted.

Telephone surveys: The IVR also allows queries to be made because it is a system for interaction. Some modules allow changing the robotic voice that the customer hears when listening to the survey and the possible answers.

Other contributions of the professional voice-over service

The professional voice-over service is not only responsible for providing speakers for companies. In fact, its work is much more complex and hence its importance at the advertising level. Some less known tasks are the following:

Dialogue translation: This type of service is also in charge of translating the dialogues that the company wants to use in its IVR. This is necessary to promote the expansion of companies and the inclusion of foreign clients within them.
Voiceovers in other languages: Just as the service helps translate texts through experts in different languages, it can also do voiceovers in other languages.
Revision of scripts: In addition to translations, some professional voice-over services can also make corrections and improve the speech. This is often an additional work requested by clients.

A good professional voice-over service takes care to improve the messages being voiced. It is known that these are contents that should not have any type of error, since they will be listened to by thousands of people.

What does Neotel’s professional voice-over service offer?

Neotel has a professional voice-over service that is quite advanced, complete and oriented to meet the expectations of our clients. This is a task that allows us to adequately complement the work of our call center software.

At Neotel we offer services that go beyond simple voiceovers. Those who want to do their IVR voiceovers in several languages, can do it without any problem with us. Here we have professional translators and speakers who can even speak Mandarin, German, and Russian.

We also have an exclusive service that allows the client to make infinite modifications. In this way, the client can change each speech as many times as he/she wishes. Of course, we also offer a cheap voice-over service, a bit more restricted, but of high quality.

The price of Neotel’s virtual PBX varies depending on the needs and availability of each client. We have a plan suitable for every type of entrepreneur. All our customers can have access to professional voice over services. Our company has a wide range of technological and communication solutions for today’s companies.

How and what is the virtual fax still used for?

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In the late eighties the fax revolutionized the communication of the most prestigious companies worldwide. Four decades have passed and it is still a functional tool for some businesses and individuals. Technology has evolved and today we have the opportunity to use the virtual fax.

It seems that nowadays there are too many ways to communicate to have to resort to this technology. However, fax can be much more useful than many imagine. That is why there are services that allow you to adapt this office device to today’s systems.

First of all: What is a fax machine?

It could be said that the fax machine is the starting point of all communication we have today. This device integrated the modem, the printer and a scanner, allowing images to be sent via a traditional telephone line connection. In fact, the transmissions are made to a special number.

virtual fax

Today, part of what the smartphone does is basically this, but in a much more advanced way and from digital systems. Of course, the development of the internet and various software has allowed greater possibilities in terms of communication and sending documents. However, it is understood that the fax was the beginning of this concept.

This does not mean that the fax has lost all its relevance. In fact, many people of interest to companies still use this type of technology. Undoubtedly, having the ability to at least be able to receive and send information with this device has its benefits, especially for companies.

Virtual fax: What is it all about?

Precisely, nowadays there are ways to communicate with fax machines without having to buy one and plug it into the office. This is what the virtual fax is all about, which is nothing more than a module that allows documentation to be sent to this type of device. Likewise, companies can receive notifications or documents sent via fax, thanks to this system.

The virtual fax is a system that can be used basically on any device. It only requires a computer, a tablet or a cell phone with an internet connection to use it. Nor is it required to buy any equipment, or perform any kind of installation.

It is a simple, expeditious system that is not very expensive either. In other words, its great usefulness and low cost means that it is better to have it than not, especially at a business level. Nowadays, it has become a service and many companies hire it for several reasons.

A fax to email

Few people know this, but some email applications are configured to allow sending and receiving faxes. In fact, Gmail which is one of the largest email companies has this option. This is because, in the early days of the Internet, many companies used both means of communication.

Over time, these systems were relegated to the background due to the new Internet tools. And although the custom of sending or receiving faxes by e-mail became somewhat obsolete, many companies kept their fax machines in their offices for unforeseen circumstances. In fact, many people still use it today more than you might think.

Basically, e-mail is the medium that allows you to send and receive faxes. Of course, it’s not as simple as just sending an email and having it appear on a fax sheet. This is where the virtual PBX comes in and companies like Neotel offer this service in a complementary way.

How is virtual fax used?

As in the past, in order to send faxes, it is essential to have a specialized telephone number for this type of device. In this way, the person sending the fax indicates where the information will go. Providing this number and the telephone line is an essential part of offering a virtual fax service.

Once the company has its line and phone number assigned, it can receive messages sent from a real fax machine. Having this capability is what is sought after at the enterprise level, because it opens the door to more business and allows for more complete and integrated communication.

Likewise, from this moment on, the company that pays for the virtual fax service can send faxes. To do so, it will simply use the business email, which is adapted to establish this type of communication. Basically, the process is similar to the one used to send e-mails, except that, instead of entering an e-mail address, the fax number to which the documentation is to be sent is added. The process is very simple.

Why use a virtual fax service?

The ability to be able to send and receive faxes is an important and inexpensive provision. A current maxim in the business world is to achieve the widest possible connectivity and communication capacity. Precisely, the virtual fax is another way to be able to negotiate with people who still use this device.

In fact, there are countries where having a virtual fax is much more than just a forecast. Two examples of this are Spain and the United States, where many companies are reluctant to dispense with this device altogether. According to some figures from companies producing fax machines, more than 380,000 such devices were sold in Spanish territory in 2019. By 2020, this number amounted to 430,000 copies sold.

In other words, in countries such as Spain, the production and marketing of the fax is still going on. Companies continue to buy these products and use them as a means of sending communications and documentation. Having the ability to negotiate and communicate with people using this type of technology is the objective pursued by companies when contracting this service.

How useful is the virtual fax?

Of course, not all companies should be obliged to buy a device of this type. To tell the truth, the virtual fax has the mission of being able to guarantee connectivity to those who do not want to invest in these devices that certainly are somewhat discontinued.

The fax is still used for sending and receiving sales and purchase documents, invoices and other sensitive data. In fact, many companies see this device as a secure and expeditious way to establish communication. For example, many supply chain firms still work this way and not with e-mail. This is still the case even worldwide.

Having the virtual fax allows you to integrate different technologies. This is certainly the usefulness of this module, and it allows the company’s commercial range to be expanded. It sounds simple, but every sale counts.

Why is virtual fax so necessary in Spain?

Many companies in Spain continue to send and receive documents by fax. Some businesses and jobs work exclusively this way. Suppliers are one type of company that still operates this way. However, there are many others that work with this device.

For example, in Spain many of the public institutions still work with burofax. It should be noted that the sending of this type of document with legal weight in Spanish territory began with the sending of faxes. Therefore, many law firms and public institutions still have faxes in their facilities.

Likewise, many clinics and hospitals are used to working with traditional faxes. This is because this device is often very effective as a means of sending examinations and diagnoses. The best thing is that it does not require the Internet for its operation, which makes it a fail-safe communication system.

Fax never fails

Beyond the three examples of companies that use fax, many companies of all types still have this device. This is because its sending system is practically infallible. In fact, in a scenario where the Internet fails across the board, fax machines would be the best alternative for sending and receiving notification. This is because these devices only rely on telephone lines for sending.

It is precisely for this reason that many companies still buy and even use fax machines. Then, it is important to note that there are still many businessmen and entrepreneurs who use their fax machines as a priority. For example, there are elderly private individuals who have not wanted to migrate to new technologies and remain with the reliable.

That is why any company that intends to have validity in the market should hire the virtual fax service. This will allow you to negotiate, send and receive documents with a wider range of people, without excluding them due to the technology they use. The next question is: How do I get the virtual fax? If you hire our virtual PBX for SMEs you will be able to count on this integrating tool.

At Neotel we have the virtual fax service at low prices.

Many communication companies sell the virtual fax service as their main service at very high prices. At Neotel, virtual fax is a complement to our call center software. For this reason, we offer the service for a monthly fee of 8 € per month.

The virtual fax is an add-on to our advanced virtual PBX for SMEs. This is a program that will be very useful to manage the commercial communication of your business. Your customers will never feel better served and your company will project responsibility and reliability.

Call recorder: training the telephone operator

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The call recorder is one of the call center software tools that allows maintaining a quality and prestigious call center department. Many companies use this module as a way to verify the quality of service provided to users. Others, on the other hand, implement it as a practical way to keep a record of business conversations. To tell the truth, this is a very useful system at the professional level.

Large companies with customer service centers take advantage of the call recorder as an educational resource. In addition, it is important to clarify that its work is not limited to the call center, being equally necessary for any business. This is so because the attention to users is neuralgic in any company. Now, do you know what this technological solution is all about?

What is a call recorder?

premium virtual call recorder

The call recorder of the call center software is an application that allows recording all incoming and outgoing phone calls in a company. From its use, companies store large amounts of conversations related to their business activity. This type of data is considered commercially important, subject to protection by law, and its recording allows various internal tasks to be carried out.

In addition to the application that records each telephone call, companies must have appropriate storage space to store such digital information. In the past, firms that had a call center had to invest in expensive data centers and servers to be able to maintain this type of backup. Today, thanks to cloud storage technology, companies do not need to redirect funds into such facilities.

Nowadays, renting a virtual PBX service is more than enough to be able to make this record. This is one of the advantages brought by the Internet and new digital storage techniques. The call recorder is just a part of the monitoring module.

Why is the call recorder useful at the enterprise level?

There are many compelling reasons why companies use the call recorder. Broadly speaking, what the call recorder allows is to be able to review internal work. Thanks to this application, it is possible to review the attention that the company is offering to its customers, how telemarketers are attending and even to review a problem or specific case that occurs with a user.

This review capability can be used in many ways by companies, regardless of the economic activity in which they are engaged. The call recorder can improve many aspects of customer service, both at the institutional level and in terms of direct communication with users.

In fact, the call recorder allows to review the processes and responses of the company. Listening and analyzing the records will help to identify problems generated by the company to its customers, to seek their solution and offer a better service. Being able to correct or facilitate procedures always improves the users’ perception of the company. That is why it is so important to increase the level of service at all times.

Call Recorder: Improving company processes

Stored calls are a reflection of the problems presented by the customer with regard to the work of a company. This is critical, especially for companies that sell services of all kinds. Call center firms can reinvent themselves and improve by reviewing recorded call backup.

Being able to listen to recorded calls makes it possible to identify problems presented by groups of customers. If, for example, a particular failure occurs in a bank’s system, the number of incoming customer reports will alert managers. This, in turn, will allow them to have input and generate both solutions to the problem and responses to reassure customers.

Sometimes, analyzing the recordings helps to improve the solutions, reports or procedures in place. To be sure, many of the procedures that are still in place in customer service centers have been developed thanks to this module. This gives us an idea of the impact of using the call recorder at the enterprise level.

Call Recorder: training the operator

One of the biggest problems faced by companies is the management of teleoperators. Those who are new entrants are unfamiliar with the applications and are often inexperienced. On the other hand, some simply do not perform their job with empathy and in the right way. In both cases, the call recorder allows the teleoperator to be educated.

Although companies usually educate their new recruits with training courses, nowadays it is understood that education within companies must be continuous. Precisely, one of the ways to educate personnel is to invite them to listen to their own calls. In this way, the operator can internalize what he does correctly and where he makes mistakes.

Recorded calls are an example for the telephone agent of what to do and what not to do. In fact, each call is an example of what the service should be and what mistakes to avoid. In fact, there are many educational activities that can be done within the call center, based on the call recorder records.

Call recorder: three training activities

In prestigious companies, different types of activities are carried out to improve the training of telephone operators. Probably the ones that have the most impact are those reinforced by the call recorder records. Here are three activities that you can implement in your call center or company:

Training courses: Companies conduct courses to reinforce the knowledge of their workers. This is very common in call center rooms and other customer service jobs. In these training activities, call recordings are used as an example to indicate what is correct and what is not, when attending to users.
Personalized training: A very effective way to train telephone agents is to give them a personalized talk. In this case, the coordinator or supervisor can review the calls handled by the specific teleoperator and let him/her hear what he/she is doing right and what is not.
Staff evaluation: Many companies go beyond training and create evaluations. From this formula, the operator can correct his faults, motivating himself through the ratings. In many call centers this dynamic is used to distribute special bonuses and make promotions with objectivity.

The call recorder is not only for the call center.

The aforementioned examples are situations that are commonly seen in a call center. However, any type of company or business that has telephone communication with customers should implement the call recorder.

For example, an online store that has two people in charge of handling orders and inquiries via telephone, can implement this module to verify if they provide adequate attention. Similarly, if a company has a telemarketing department, this module allows to verify how the telemarketers are performing.

This module is also very useful for third party verification. This is a practice that is usually done when a customer needs to change a service plan or buy something over the phone. Of course, this is another of the functions that are part of Neotel’s advanced monitoring module.

Neotel monitoring module: What functions does it have?

The call recorder and cloud storage space are the most important part of the monitoring module. Added to this is the spy and whisper module, which allows call center coordinators to listen in on the calls of their telephone operators. Similarly, the owner of an online store can listen to the managers of his accounts and telephone lines.

In addition to these functions, there is the third-party verification function mentioned above. This has been designed to verify purchases of products or services over the phone. In this way, companies have their backs covered in the event of any errors. One of the great advantages of the monitoring module is that it is an excellent resource for complying with consumer and data protection laws.

The monitoring module with call recorder, spy and whisper and third party verification comes with the Neotel call center software contract. No matter the plan chosen by our client, these are benefits of contracting our call center and telemarketing software service. In addition, we have the most competitive virtual PBX plans and prices in the market.

In addition to this, we also offer the premium call recorder that allows you to increase the space available for call backup by up to one terabyte. In this way, the equivalent of two years of continuous recording can be saved. Neotel offers you what you need to record your business calls, review them and improve the quality of service you offer to your users.

Why are companies using cloud video conferencing more?

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Until recently, cloud-based videoconferencing was understood as a resource for informal family communication. However, the use of this technology has increased dramatically in the business world. The most recent studies and surveys agree that video calling has become a truly influential human practice.

However, in the case of companies, it is not enough to make video calls through a social network. When the purpose of the communication is commercial, the appropriate resources must be used. The objective is to generate trust and formality. To achieve this, companies can resort to the virtual switchboard, which has a special module for this activity. Now, do you know what videoconferencing and video calls in the cloud are useful for?

Business video calls: require other types of programs

 

video calling and videoconferencing in the cloud

Anyone who thinks of a video call will think of social networks such as Facebook and WhatsApp. However, these websites are far from offering a suitable environment for the work of a company. In fact, making a video call in the cloud from an entertainment platform is uphill, due to the limitations of these services.

Certainly, there are platforms designed specifically for business video calls. However, these also have certain limitations that are only improved by fairly expensive monthly fees. Some cost the same as a basic virtual PBX plan, which even offers telemarketing features and is much more versatile.

Modern call center software offers cloud-based video calling and video conferencing modules. This type of feature is just one of several that this type of program offers. In fact, this option is much more advantageous for companies and businesses for several reasons.

What is video calling in the virtual PBX cloud like?

Virtual PBX programs such as Neotel’s provide a web environment for their customers. This is usually done from the WebRTC line, the basis of all platforms with chat and video call modules, among others. However, the best thing about this is that each company has its own system for using this format for real-time conversations.

In addition, this virtual environment is designed to work with IP telephony. In fact, this is ideal for a business environment because in this environment special telephone devices are usually used for videoconferencing. An example of these are business desk phones with display and IP connection.

Of course, the virtual PBX and its cloud-based video conferencing module can be used from a computer or smartphone. In truth, all the employee needs to communicate with other colleagues or customers is a device with a broadband connection and digital camera. Of course, the application of video calls has various utilities within companies.

Working in times of emergency

The occurrence of the COVID 19 pandemic posed a very complicated work scenario. Faced with the quarantine, video calls and videoconferences became viable solutions to maintain study, work communication and commercial activity. This is how this tool gained prominence for companies and businesses.

Video calls have allowed many companies to continue their work without the need to be in person. Better yet, many professionals and freelancers have been able to generate income from the comfort of their homes thanks to video calling in the cloud. This has given greater validity to the use of the virtual switchboard in small businesses or those that do not have a call center.

Cloud-based video calling is now a tool that allows work to continue in times of emergency. However, the advantages that have been found in the use of this technology already place it as a frequent means of conducting meetings.

Easier and more productive business meetings

Many companies have found that using cloud-based videoconferencing has advantages over face-to-face meetings. Group video calls make it possible to bring people together who are not in the same location. In fact, this module is used by the most prestigious companies to make decisions involving a certain number of managers. This despite the fact that they are not all in the same city or country.

Another advantage of videoconferencing in the cloud is that meetings are more organized. The sole use of this tool implies establishing an order to give an opinion and avoids the problem of murmuring, typical of face-to-face events. This facilitates the dynamics and makes it possible to better organize work-related activities. According to some statistics, 94% of companies believe that video calls increase productivity.

Similarly, video calls make it possible to work better with non-contracted personnel. Today’s companies can work with specialists without offering permanent contracts. This makes it possible to reduce some hiring costs and to carry out collaborations or special jobs. From the cloud video call, instructions can be given and assignments can be properly tracked.

Cloud-based video calling: Improving customer relationships

Videoconferencing generates guarantees of trust in the clientele. This is because audio calls allow you to get to know the entrepreneur or agent in charge much better. The fact of being able to see the people with whom we are negotiating makes it much easier to close deals.

Nowadays there are companies that provide customer service through video calls. This medium is very positive in those tasks that involve self-management on the part of the customer. For example, the telephone agent of a cable TV company can give much clearer guidance to a user in the event of having to check a fault.

Even some retailers are using such tools to present their product catalogs. Of course, using the video call module of the virtual PBX gives more formality and credibility to the entrepreneur. Very positive feedback can be generated about the virtual PBX from the clientele.

It is a source of income

Those companies or entrepreneurs who are involved in education can take full advantage of video conferencing in the cloud. It does not matter what subject matter the entrepreneur masters, because there is always an audience for every learning experience.

In fact, many people generate extra income by teaching others their trade. For example, there are very successful salespeople who, in addition to marketing, teach other people about sales techniques. There is a whole market of consumers willing to pay for learning, or attention.

There are no limits to using video calling in the cloud as a source of income production. From tarotists, to sexologists, to psychologists can turn this module of call center software into a business in its own right. Even schools and other educational institutions are acquiring the virtual switchboard to operate during the pandemic.

Replacing other means of communication

Estimates suggest that video calling will replace the traditional voice call in the next few years. This trend will not only be adopted by companies, but will also be driven by them when offering their services. According to recent studies, 89% of people believe that video calling and video conferencing in the cloud allows them to feel more connected.

In addition, the rate of people preferring to make video calls has risen to 87%, up from about three years ago. Video calling enables feelings that are no longer possible through a traditional phone call. Some of these are emotional connection, engagement, trust, transparency and concentration.

It should be noted that all these sensations are fundamental both in the commercial area and in work environments. In other words, they facilitate the internal work of companies and the action of offering and selling products or services. For this reason, projections are clearly in favor of video calls, understanding that the Internet is becoming more and more widespread worldwide.

Neotel’s cloud-based videoconferencing module

Neotel’s virtual PBX is one of the most practical, functional and fastest on the market. This service goes far beyond simply having the ability to make video calls and video conferencing in the cloud.

Neotel’s module allows recording video calls made with customers or employees. In this way, the company keeps a record of incoming and outgoing video calls. Video calls can even be transferred to facilitate effective communication.

The cloud-based video call module is completely free for entrepreneurs who purchase our virtual PBX. It doesn’t matter if the customer purchases the most basic plan, they will still have this innovative tool. There are excellent opinions on the Internet about Neotel’s virtual pbx and its operation. Those who contract the service can count on the support, quality and assistance of our work team.

The progressive dialer and its commercial importance

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The IP virtual PBX is set to become the center of business communication in the coming years. This is possible because its technological evolution has allowed it to become something much more complex than call center software. In fact, some of its complementary functions will also be the talk of the town and among them is the progressive dialer.

The progressive dialer is an automation feature widely used in certain telemarketing departments. However, it may be necessary to first explain what dialers are and what this particular one is for.

Dialers What are they?

 

progressive dialer

Phone dialers are systems that allow a large number of calls to be made automatically. For this purpose, lists or batches of telephone numbers are used, which are processed by the program. In addition, they analyze the dynamics of a call center.

In fact, the intelligent analysis of call dynamics in a call center is the automated part of the dialer. The first dialers did everything mechanically, which only brought negative results. Today, these programs work with very advanced algorithms.

This is an excellent way to increase productivity in call center or telemarketing campaigns. Launchers make sure that operators answer a call whenever they are not busy. It doesn’t matter if they are outgoing or incoming calls. Their job is to ensure that production at the customer service level does not depend on human beings.

This is how the progressive dialer works

As its name suggests, the progressive dialer launches calls progressively. It is important to understand that its function makes it an unaggressive call launcher. This differentiates it from the predictive dialer, which is designed to improve customer service call center times.

The purpose of the progressive dialer is to dial outbound calls when operators are available. In other words, the system makes the call when it perceives that a telemarketer in the department is free. In this way, it ensures that productivity is maintained, but in a secure manner.

Of course, this telephone dialer is useful for one type of work or one type of department. In fact, each of the phone dialers can be useful depending on how it is used. This is what many call center coordinators and managers do not know, being one of the secrets to offer a better customer service.

Progressive dialer: ideal for small call centers

Those who have a company with a small call center department can use the progressive dialer. In fact, this is an excellent tool to get started in the world of corporate customer service. When you have a room with few operators, the progressive dialer speeds up the work, but in a controllable way.

This is because the dialing will be done progressively, distributing the calls among the operators who are free. Its use is not complicated and allows to control incoming or outgoing calls in a simple way.

For example, a chain of three stores selling household appliances that wants to have a customer service center can use this call center software tool.  Companies that do not have experience with telephone answering can learn how to manage these departments with progressive dialing.

Do you want to do telemarketing? Use the progressive dialer

Those businesses and service companies that want to do telemarketing have in the progressive dialer a great ally. Those who have an outbound calls department or a group of people for these tasks, can obtain great results with its use.

The progressive dialer is one of the most used in outbound departments. The most successful companies that understand the impact of telemarketing use it. One of the mistakes made in telemarketing offices is to let telemarketers make the calls on their own.

Progressive dialer allows you to maintain a good level of outbound call rate by letting the system make the calls. This means a higher number of sales and effective contacts, which is always desirable. In telemarketing it is known that the more calls made, the greater the chance of making a sale.

Improving the work of the outbound operator

Truth be told, telemarketers get tired or can sometimes lose some time. Human productivity is always conditioned by the personal situations the worker faces on a daily basis. This means that if an agent comes to the office tired or with a family problem, he or she is likely to be less productive.

With the progressive dialer, the impulse to make outgoing calls is not left in the hands of the teleoperator. On the contrary, the system is only in charge of launching the calls and he must answer them when the customer answers. Everything is automated and does not depend on human labor.

The productivity of telemarketing campaigns is completely assured with this system. Of course, telemarketing goes beyond making sales. Outbound calls are used to collect payment, to grant offers or bank cards. Basically, these are useful mechanisms for any type of outbound calling campaign.

Other functions of the progressive dialer

The main task of the progressive dialer is to dial calls when the agent is available. But at the same time, this intelligent tool performs other important tasks for managing a business’ outbound calls.

One of the additional functions offered by the dialer is the discarding of phones that are not working. When the system dials disconnected phones, no dial tone or numbers assigned to fax, it discards repeating the call.

This allows the system to concentrate on the telephone numbers that are operational. In case they are busy, switched off or no answer is found, the dialer can always redial. This increases the chances of having even more successful campaigns.

The best thing is that the system learns the right rhythm of operation of calls in the room. This happens because the dialer works with algorithms and analyzes the dynamics of communication. This is an artificial intelligence application.

Three scenarios where the progressive dialer is ideal

Long calls: If the telemarketing department requires long conversation times with customers, this call launcher is ideal. Unlike the predictive dialer, this one is not intended to improve response times.

Offering calls: Many times telemarketing campaigns are not to sell, but to offer something. It could be a discount coupon, a credit card or a contest. In these cases, the progressive dialer works very well because it goes through the list of telephone numbers to achieve the highest number of effective contacts.

Call center or inexperienced operators: When the call center is very new or has inexperienced operators, this system allows to maintain a standard productivity. In fact, its operation still reduces operator downtime, but without reaching a dizzying pace. This also differentiates it from the predictive dialer, which is for call centers with higher call volume.

Of course, a good dialer performs advanced calculations and is easily programmed. It is important that the IP PBX has a simple interface so that entrepreneurs who use it can get the most out of it.

Neotel has a high-performance progressive dialer

The progressive dialer is one of the modules integrated into Neotel’s call center software. Like the rest of the program, it is operated from a simple, easy to program and very functional interface. It is one of the most advanced systems of its kind in the market.

With this digital ally, agents will never be idle, generating good productivity for the company. No matter the objective of the telemarketing campaign, this system will increase the number of contacts and effective business. This, in turn, is fundamental to organize the work within a call center.

It does not matter if it is two telemarketing operators or an entire call center room. The progressive dialer adapts to all types of customers and at Neotel its cost will depend on how many operators are going to implement this system. For example, if the company will only use it with three agents, the contracting party will only pay the additional cost for them.

Cheap and advanced IP Virtual PBX

This and other Neotel modules can be purchased when acquiring the IP virtual PBX, which is the basic program. This will allow business communications to be managed in a professional manner. In this way, entrepreneurs and traders can offer excellent customer service and grow with various telemarketing tasks.

The best thing is that the service is inexpensive, innovative and requires no installation. Neotel is in charge of the entire technical process and the contracting party only needs an Internet connection to use the program. Undoubtedly, the technological solution for the communication of the future.