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Progressive dialer: Call your customers and speed up your commercial activity

Today’s businesses must have call centers to keep in touch with consumers. It is also important to have a group of telemarketers who make outgoing calls. The latter is useful for telemarketing, but also for dealing with certain commercial activity and collection tasks. Companies that are just starting their call center will find a great ally in the progressive dialer.

Companies that offer services usually need this type of department even more. It should be noted that, in principle, a large call center room is not necessary. By hiring a virtual switchboard, a very efficient and integrated service can be generated.

Progressive scoreboard: What is it about?

progressive dialer

Businesses that work with outbound call departments understand that maintaining a high contact flow is important. The higher the call volume, the higher the chances of achieving the stated objectives. This is a maxim of this type of call center. Unfortunately, leaving the action of calling up to human beings is often a problem to maintain high productivity in this type of campaign.

To avoid this, call launchers, automated systems that perform the task of calling intelligently, were created. By incorporating them, the human operator is simply in charge of talking to the customers, in case they answer the business call. Precisely, the progressive dialer is a launcher characterized by the progressive dialing of calls.

It should be noted that this type of dialer is ideal for small companies or those with a small call volume. By having not so large contact lists or small campaigns, progressive dialers allow you to get the job done with the necessary efficiency. Undoubtedly, this is the best way to start building call center departments.

There are several types of dialing in a call center

The progressive dialer is just one of the types of call center dialing that exist. For example, call centers of large companies usually use the predictive dialer. This has a much more complex system that allows to predict when an operator is free to answer a call launched from the company itself. Its job is to make the outbound department more efficient every day.

Predictive campaigns work best when the volume of work is large. Typically, this type of campaign is broad and has much more ambitious goals. For example, a bank or an insurance agency is likely to use this type of marker and not the progressive one. In fact, a progressive call center dialer would not be able to adequately handle the volume of a large company, which needs to make many calls per day.

The progressive and predictive dialer must therefore be geared for different types of companies. Otherwise, it is very likely that the dialer will not be able to increase productivity in outbound calls, but quite the opposite. Therefore, it is important to know a little about these tools that are part of the virtual PBX service.

Call center call software: a solution for entrepreneurs

The virtual switchboard service is not only for companies that have a fully constituted call center. In fact, any type of company, regardless of its size, can take advantage of the benefits of this program. A small family business, with two people in charge of attending to customers could use some of the functions of this software and boost its business.

The virtual switchboard is known as call center software. However, you do not need to have such a department to use it. Tools such as the progressive dialer make it an attractive bet for telemarketing. But, just as this module exists, this type of programs also include others of great utility to increase the visualization of any type of enterprise. Call launchers are just a taste of all the qualities of this application.

At Neotel we have the best virtual switchboard service on the market. Our software is advanced, easy to use, innovative and incorporates luxury add-ons. In addition, we offer plans so that any entrepreneur can count on this useful tool. We have 20 years of experience in this business, which makes our program a safe bet… Contact us!

WebRTC line: browser-based communication is the future

The call centers of the past worked only with traditional telephone calls. Today’s call centers incorporate new forms of communication that are much more innovative, complete and in real time. Behind all this approaching future is the WebRTC line.

Certainly, communications seek to establish more vivid, closer and quality interactions every day. This is only possible with the WebRTC line, which implements the Internet as a mechanism for enhanced communication. Part of this can be seen in social networks, but companies can also have their own digital tools to get closer to their customers.

webrtc line

An approach to the WebRTC Line

The WebRTC line is a type of technology and a technological support that facilitated the creation of communication apps in web environments. It is thanks to this system that, for example, people today have a section for exchanging direct messages, making video calls and more on their social network accounts. Likewise, this is what made possible the creation of web pages oriented to videoconferencing.

All applications that allow us to chat with other people are based on the WebRTC Line. Now, from the virtual switchboard that companies like Neotel offer, entrepreneurs can have their own digital environment to communicate with their customers. This is important, because it brings seriousness and formality to companies.

A company that communicates and sells through social networks is not as reliable. In fact, negotiating through these media usually involves some stress and distrust at the beginning, for many consumers. On the contrary, having a line for calls by navigation and own environments for chat and video calls is synonymous with professionalism. Of course, most people want to feel that they are dealing with professional companies.

 What is the virtual PBX?

If you were wondering what a virtual PBX is, it is basically a business communications management system. This program allows, for example, to unify different terminals under a single number, which is what happens in a call center. Nowadays, there is no need for large installations or equipment for several operators to attend a company’s customers. With this type of software, it is more than enough.

With this type of call center software you can monitor communications and know how is the flow of calls to the company. Likewise, the work of the operators in charge of customer service and telemarketing can be supervised. The functions and opportunities generated by this program are innumerable.

Today, the virtual PBX is more than just a call center software. In fact, this program comes with special modules for marketing, involving the use of text messaging, web pages and other automated systems that facilitate communication and sales. Interfaces such as Neotel’s integrate many applications that are both effective and easy to use.

How will the company of the future communicate?

Right now, companies are experiencing a change in their communication approach. Until a few years ago, calling the call center was the way for customers to raise their problems and requests. Similarly, many businesses used telemarketing calls to promote the purchase of their products and services. Today, more modern companies are beginning to offer higher quality communication.

For example, some of the most revolutionary companies are now serving their customers through video calls. In this way, they offer greater proximity to the user and, of course, much more fruitful and simple dialogues. It is not the same to explain to the customer how to repair something by means of a phone call, as it is to do it in a didactic way by means of a real-time video call.

The companies of the future will be much closer to their customers. Telemarketers will have to engage in much warmer, more assertive conversations that evoke the company’s values. Precisely the resources of the WebRTC line will be needed to do this with the level of professionalism required.

At Neotel we offer you the WebRTC Line service.

Having a WebRTC line is basically having a telephone line that works over the Internet. Likewise, it implies having virtual environments suitable for business communication. To obtain this, you only need to acquire our virtual switchboard service, a call center software with really useful tools. If you are interested, contact us and enjoy all our technological solutions.

The potential of 900 lines for the entrepreneur

Many well-known companies are characterized by contracting a 900 line to offer their customers free of charge. Contracting this type of telephone service is not a coincidence, nor is it an act of social responsibility on the part of the companies. In fact, and although it may seem otherwise, offering a free call service is more profitable than many entrepreneurs think. Undoubtedly, this can be a crucial element for business growth.

900 lines are much more than just offering a toll-free number. However, in order for them to generate the expected benefits, they must always be complemented with advertising actions and be used intelligently.

900 Lines: What is your secret?

In principle, 900 lines are those that allow customers to call a company and yet the call is free of charge for them. This implies that the contracting company is responsible for the telephony charges generated by the clientele. It may seem that this cost is very high, but in reality it is usually borne by most companies.

Service Numbers 900 Companies Lines 900 Numbers Nine hundred, for businesses and companies

Contracting a 900 line is usually profitable because the expense in telephone consumption is always comparable to the monetary income of the company. For example, a large company usually has a lot of calls and this must mean that its structure can support the contracting and implementation of this type of free telephone service. In the case of medium-sized or growing companies, the flow of calls will probably be lower, but enough to support this service.

In addition, contracting this type of service is usually very economical. For example, at Neotel, the installation, implementation and line maintenance costs only 5 euros. Then, the amount of the invoices will depend on the number of minutes accumulated for all the calls received. In general, the cost per minute is usually relatively low. However, the important thing about 900 lines is that they can generate profits.

Contracting a 900 line generates more commercial opportunities

Certainly, companies must assume certain costs for implementing 900 lines. But this must always be contrasted with the benefits that companies usually receive thanks to the free service. In principle, users and consumers are often inclined to hire companies that have free customer services.

As a result, customers are more likely to call companies with 900 lines for questions and approaches. In other words, entrepreneurs or companies that implement this type of line enjoy a clear advantage over their competitors.

The proof of this can be seen in high-impact companies such as banks and insurance companies. In general, these used to gain competitive advantages by implementing toll-free 900 lines for their clientele. Nowadays, laws in Spain require all basic service companies to have this type of free service, but this was not always the case. At some point, this served to compete and generate commercial opportunities.

The direct consequence is more customers

The more business opportunities open up, the more likely it is that more sales and customers will be closed. In this sense, a marketing maxim is the fact that greater communication and presence on the part of companies is fundamental to generate such opportunities. Precisely, contracting a 900 line allows a greater number of potential customers to communicate with the company and purchase products and services.

Basically, contracting a 900 line is a sales opener in itself. The fact that it is free of charge encourages users to communicate and is also a guarantee of availability and good service. Companies that use this type of telephone lines report a rapid increase in the acquisition of new customers.

Of course, requesting a 900 number alone will not make all the sales, or at least not at first. What is important to highlight is that this type of lines are part of the set of advertising actions necessary to promote a business. This is another advantage of contracting this type of free telephone service for customers.

The 900 line is an advertisement in itself

What 900 lines do do by themselves is to be an infallible advertising resource for any company. In addition to the free service, which also has an advertising purpose, the use of the prefix and the telephone number as a tool to identify the company is added.

Many companies manage to reach the public of a country, even at a national level, thanks to the fact of contracting a 900 line. There are even those who end up knowing a company thanks to some advertising piece with the 900 telephone number.

In addition, it is necessary to think very well about the telephone number with which we are going to request a 900 number. This can be crucial to support advertising and for people to learn it. A vital part of contracting this service is having the option to choose the desired numbering.

Some recommendations to get the most out of 900 lines

Contracting 900 lines can be very effective for companies. But to get the most out of them, they must be implemented strategically. Only a good advertising campaign will allow this communication resource to become an element of the brand. Here are some suggestions:

Have quality telephone agents: There is no point in guaranteeing free customer service if it is of poor quality. Good treatment, fast procedures and ease of communication are good signals to customers. In this sense, managing the call center with a software call center is the best solution. It allows you to monitor the work of the agents and make strategies to offer efficient services.
Choose a good 900 number: The most successful companies choose a number that is catchy or easy to learn. For example, you can try to place the name of the company with the numeric keypad. This way, people will not have to learn numbers, but a phrase. Remember that the numeric keypad is equivalent to a few words.
Have good advertising pieces: hiring a 900 line requires some investment in advertising pieces. It does not matter if they are published on television, radio or social networks. What is crucial is that the advertisement is of quality, well thought out and that it also discloses the company’s toll-free number.
Remind your customers of the number: It is very positive that the company discloses its toll-free number in every possible space. Websites, digital media articles, social networks and any other type of official communication. If, for example, you have a massive SMS platform, robot call or outbound call department, it is always good to repeat the 900 number. Some of these tools come with Neotel’s call center software.

In conclusion, requesting 900 number is very effective to achieve a higher revenue stream, as well as to popularize your venture. Of course, it is important to strengthen this communication solution with other actions. Good advertising campaigns and optimizing the performance of the customer service center with a virtual switchboard are priority issues. At Neotel we offer the best virtual pbx and also the best prices to hire a 900 number.

Incoming call statistics: Learn more about your business with them

A company’s telephone communications are more important than they seem. They hold fundamental keys to the business and customers. For this reason, many companies migrate to IP telephony and buy a virtual PBX. This is a program that allows to control all communication and this happens mainly thanks to the statistics of incoming calls.

The virtual PBX unifies the call flow and makes it analyzable. Where one trader sees a simple count of incoming calls, others see strategies, work organization and greater availability for sales. Of course, it is essential to translate the statistics in favor of the business and turn the information into benefits.

The potential of inbound call statistics

 

incoming call statistics

The inbound call statistics module is a set of data on the behavior of telephone communication in the company. In general, these are focused on incoming calls, although the system allows you to see the behavior of contacts leaving the company, i.e. telemarketing.

In fact, the analysis of the flow of incoming calls is the one that can give us the most clues when it comes to improving a business. This is so, because it is in the call center or in this type of contacts where some customer patterns can be verified, which are, after all, the consumers. Of course, having information about those who consume is probably the most important thing for any company.

Perhaps the data from inbound call statistics cannot be used to develop fancy commercial strategies. However, it is possible to know a lot of things that allow to give some technical touches to the management of the enterprise. It does not matter if it is large or small.

Knowing the call flow

Broadly speaking, what can be seen in the inbound call statistics is how the call flow occurs. In fact, this can be observed in detail. For example, this module allows you to see how many telephone conversations occur per hour. But, in addition, you can also see how many calls are not answered.

Better yet, you can look at the data for one month and compare it with another. Also, an entrepreneur could know at what time and on what days of the week there are more calls from potential customers. Having this data is important, because it tells the entrepreneur when to be more attentive to his phone. If he is much more detailed and strategic, he could contrast this with the number of sales he registers.

The fact is that knowing the flow of calls says a lot about one’s business and also about the customers around him. By not knowing this information, it is natural to make mistakes such as not being available at certain times when the most customers call. With a simple telephone line, it is not possible to know how many people are contacting the company while another call is in progress. But with call center software, you can know exactly how many customers are calling.

Know the real reach of your company

Knowing the statistics of incoming calls allows you to have some idea of how many customers are interested in your product. For example, if you know the number of people calling in a month, you can establish what impact your business is having. It also gives an idea of how well Internet marketing campaigns and other marketing efforts are working.

In general, these are aspects in which entrepreneurs are often lost. We could understand these statistics as something similar to social media metrics, but related to phone calls. This is a great data, because in a social network there may be many people who only enter out of curiosity. But when we talk about the phone, who contacts are people who at least have interest in the product being offered.

If you compare the statistics of one month with respect to the other, it is feasible to analyze whether the marketing campaigns are working properly. Having information when selling something is fundamental and this is an invaluable source of data. The best thing is that it allows you to organize your work to obtain more revenue.

Inbound call statistics: organizing your work

One of the greatest benefits of inbound call statistics is that they allow you to make necessary changes in customer service. For example, if a company receives more calls in the midday hours, when the managers take their break, it is possible to make some change to attend all the flow that occurs at that time. This can only be understood when this module is verified.

Knowing when and how calls occur makes it possible to adapt the work to improve service. It should be noted that improving the telephone service of any type of business results in better perception and, of course, more sales. This is the best way to turn customers into brand multipliers.

In fact, this is the way the call centers of the largest companies in the world work. Knowing the inbound call statistics of a growing business could also indicate the need to hire someone to handle orders or customers. The idea is to be able to meet demand to maximize profits.

Missed calls: A valuable piece of information

The inbound call statistics module of the virtual PBX not only lets you know how many actual inbound calls are recorded. Probably, some of the most important data of this tool are those that account for the number of unsuccessful calls. We are referring to missed calls.

Missed calls are those that the customer abandons before contacting the company. When these are many, a structural problem of customer service is evident. It doesn’t matter if they occur because the lines are busy, or for any other reason: they are always a bad reference for any commercial activity.

If a company registers a lot of missed calls, there is something wrong with telephone communication. This is tantamount to being unavailable, which is one of the things business owners should avoid projecting. It’s not just with service providers and should also be considered by online businesses. The good news is that knowing this information allows you to make the necessary adjustments.

Queued calls: they count too

Queued calls are those that come in through the IVR but are not yet answered. These usually occur because all call center agents are busy serving other customers. The problem with these is that they tend to become lost contacts.

Likewise, knowing this information allows the company to adapt its work to provide better customer service. The virtual PBX has the ability to display this information in real time, which is a great advantage. If a business has a queue of calls, the right thing to do is to adapt their work to prevent this from happening. One way to do this is to have more telemarketers on call during “peak hours”, i.e. when customers call the most.

The best thing about hiring a call center software is that it allows companies to have an IVR. This automated system that greets customers, asks them for data and leads them through the menu of options saves time. In this way, the customer has an incentive to stay on the call, while the operators attend to previous calls. In other words, a business can improve its customer service just by purchasing a virtual PBX.

Other features of the virtual PBX

Incoming call statistics allow you to explore details about the service you offer from your business. However, this module is just one of the most basic of the virtual PBX. In reality, this program has countless telephone solutions for businessmen and entrepreneurs, such as:

Call Launchers: these are ideal for increasing productivity in outbound calling departments. If a business needs to be provided in a more direct way, these systems allow for automated options.
IVR: Interactive Voice Response is the system we usually interact with when calling any call center. It fulfills many functions and also guarantees spaces for the dissemination of advertising and telemarketing surveys to each customer who calls the company.
Call recorder: The call recorder allows to keep a record of all commercial conversations that occur in the company. This is useful to know the quality of the attention offered by the telephone operators. At the same time, this tool guarantees compliance with certain legal requirements regarding data and consumer protection.

At Neotel we have one of the most innovative virtual switchboards in Spain and Latin America. Its cost is very cheap, it does not involve complicated installations or the purchase of additional equipment. We have the most competitive prices in the market and the most updated features to make your company, the one that best communicates with its customers.

Telemarketing surveys: an option for making business decisions

All businesses, regardless of their service, require something very important to function: information. In fact, the moment of creation of an enterprise occurs when we find problems that we can solve for a clientele and that can only be known by obtaining data. Unfortunately, many companies do not have reliable sources of information and that is one of the factors that motivate their decline. Fortunately, the telemarketing surveys of the virtual switchboard make it possible to obtain it.

Information is power, but obtaining it when running a business is not so easy. This happens because of multiple problems such as lack of communication with the outside world, advertising difficulties and, most importantly, the lack of reliable data sources. In truth, surveys are probably the best way to obtain these necessary inputs for business growth.

Theory: Why is information so important?

 

telemarketing surveys

The problem with many merchants is that they believe that, just because they have a product, they will sell and make a good profit. Unfortunately, offering something is not enough to have a prosperous business of your own. A child can go to the beach, fill his bucket with many grains of sand and sell it without success. That is so, even understanding that sand is the second most demanded natural resource.

An enterprise has the mission of solving a problem for a set of customers. For the same reason, first you must know what are the problems of the niche to which the entrepreneur directs his product or service. But this is not the only thing that an entrepreneur must know: in fact, here only begins a long chain of research on how to solve those problems that the consumer has, in what form, with what aesthetics, at what price, how often, etc.

All this requires information, and as needs change, this information must flow constantly. That is why knowing preferences is one of the biggest headaches for all companies. It is in this data where commercial strategies are found, which are, at the end of the day, the most important within a company.

Telemarketing Surveys Why are they so important?

In principle, surveys have long been the best way for companies to obtain information. In the past, it was very common to go to shopping malls and stores to consult consumers directly. In fact, free food samples are often not only a product presentation, but also a way to get feedback from customers.

In fact, the survey is one of the most methodical, effective and legitimate ways to obtain information. Indeed, much academic research in the social sciences is based on the development of survey forms. In other words, surveys are the correct method for collecting important data.

Of course, telemarketing surveys can fulfill this function with effectiveness and validity. Basically, they are constructed in the same way as an academic survey or any other type of survey. Unfortunately, even many companies that have call center software do not take advantage of this useful module. In some cases, because their programs are outdated and do not have it. In other cases, because even if they do have it, their managers are unaware of the magnitude of making inquiries in this way.

Telemarketing surveys: How do they work?

Telemarketing surveys are a functionality of the virtual PBX. That is to say, in order to be able to be executed as they are, automated and systematic, the company or entrepreneur must have this type of program. In almost all these call center software, the questions are usually programmed as part of the IVR, or Interactive Voice Response.

The IVR is the system that greets us when we call a call center. It is also the one that asks for our personal data and leads us through the menu of options when we call. In addition to these basic functions, this system can also incorporate recordings and, of course, interactive recordings, which are telemarketing surveys.

Remember that the IVR is made to interact on the basis of a menu of options that are dialed on the numeric keypad. Similarly, this system allows to place recorded questions for customers to answer from the keys of the local or cell phone. This is how a company can make quick queries to its clientele.

Ask any question with telemarketing surveys

Through telemarketing surveys, customers can be asked practically anything. This is because there are many types of surveys and because the numeric keypad is large enough to provide several possible options for answering. The best part is that the answers are always reduced to simple choices and can still provide the kind of information that start-ups and established companies require.

A scenario in which companies require elaborate or lengthy responses from customers is highly unlikely. In reality, the information that a company values is that which accounts for preferences and inclinations. Companies need quality, relevant information and not just any information, or one that is very difficult to systematize.

Beyond this, telemarketing surveys can tell us which are the products most preferred or purchased by users, or what kind of new proposal they would prefer. It is also possible to consult how the customer’s experience with the company has been, to evaluate the customer service or simply to consult about what the company needs to be better. The good thing about this module is that you can achieve a very broad universe of respondents in each company and that is always desirable.

Telemarketing surveys ensure good quality of information

The information necessary for a company to make good business decisions has particular characteristics. The good news is that the telemarketing survey module ensures exactly the type of data that is required by the enterprises:

Relevant information: Not just any type of information is important to businesses. In fact, one of the business problems is that a lot of data can be perceived, but not all of it will be useful. Telemarketing surveys allow entrepreneurs to ask customers precise questions to find out just what they want to know.
Speed of delivery: Businesses require a lot of up-to-date information that arrives quickly. This is the only way to compete and stay ahead of competitors. By having telemarketing surveys activated, companies ensure a constant and fast flow of information. Surveys can always be set up instantly.
Cost-effective collection: For companies, information collection must be cost-effective in order to be profitable. Precisely, telemarketing surveys are economical and are part of the call center software. In Neotel’s case, they do not have an additional cost and are included in the virtual PBX package.

It should be noted that the surveys made by phone call have a positive degree of reliability. This is because they are done by the company itself, in an environment in which the interested parties participate. Above all, in the case of services, this is a point in favor.

What is the best virtual PBX?

Since telemarketing surveys are part of the virtual PBX, it is important to understand what this program is all about. The virtual PBX is a service that allows to manage and unify business telephone communications, as well as the migration to the economic IP telephony. In addition to this, nowadays this application is more than a call center software, it is an assistant for marketing and customer service.

Of course, it is important to hire a service that provides quality and functionality to the enterprise. Not all virtual switchboards are the same, as some are more innovative, advanced or functional than others. At Neotel we have optimized, guaranteed and updated software. Our product is inspired by the successful functionalities of always, but also incorporates some new features that are to the liking of our contractors.

When choosing the best virtual PBX, it is important to consider many elements. The most important are the stable operation of the program, the company’s experience, its capacity for innovation and also the fact that it has a simple, easy-to-use interface and intuitive processes.

Virtual PBX brings advantages for any type of enterprise

Telemarketing surveys are just a very useful module of the virtual switchboard. In fact, this program has many other applications and functions that can help businesses to grow. Both start-ups and large companies benefit from all the solutions provided by this communication tool.

The best thing is that at Neotel we offer different plans and costs so that all entrepreneurs, businessmen and traders can access the application. Undoubtedly, this is an investment that will improve customer relations, marketing effectiveness and obtaining quality information through telemarketing surveys.

Mobile PBX: Your employees can work from anywhere

If there is one thing that characterizes our times, it is the ability to work without having to be in an office. Remote work, more than a solution, is nowadays a preference and a necessary adaptation of the business sector. To be able to do it, we only need to have tools such as call center software. Among the modules of this type of software, the mobile PBX stands out.

VoIP PBXs are applications that go beyond customer service work. All companies and enterprises can take advantage of this system, which can easily become a formula for managing remote work, among other things.

Year 2021: the advent of remote work

mobile pbx

The second decade of the 21st century has been characterized by a total change in the way we look at life. Situations posed by the COVID 19 pandemic and economic crises have brought about the need to rethink work. Many circumstances have led people to focus on the Internet as a way to produce money.

If we used to talk about waves of layoffs, we are now in a kind of crisis of face-to-face employment. The current generation of workers simply do not want to go back to their jobs, because they find it boring, complicated, or worse, unnecessary. Technology has changed people’s perspective and it is up to companies to adapt.

The average professional does not want to leave home and companies that are not prepared for remote work could perish. In this universe of ideas, call center software appears as a unique solution for employers. Through this tool, it is possible to know if a person who performs telework, or work from home, is performing his duties. No matter what kind of work he/she does: the system lets you know that the person is fulfilling his/her role even if he/she is in the comfort of his/her home.

Mobile switchboard: working from a smartphone

The only thing people need to work today is a device with an Internet connection. We might imagine that this implies at least having a computer at home, to perform various intellectual tasks. Nowadays, however, a person could even work from a smartphone. Precisely, the mobile PBX is a complement to the call center software that allows to work using this type of devices.

For those who do not know it, the mobile PBX allows to open and manage the virtual PBX program from a smartphone. This is, in fact, the main utility of this tool. By having it, the employee has all the software’s own resources on his smartphone. This gives him the possibility to perform his work no matter where he is.

The mobile PBX allows, among other things, to have a softphone similar to the one used on the computer. In addition, it allows you to use such necessary functions as call transfer, or put the call on hold. These are functionalities that are present in customer service work, but are also useful in any business work.

Some functions of the mobile PBX

Having employees with a mobile PBX on their devices implies, in principle, being able to work with the virtual PBX system. It should be noted that this is a system that works as if it were an Internet platform and workers enter and log in, being able to be controlled in its management. This is so, because this software is made to unify work profiles through the Internet connection. Some of its functions are:

Transfer calls: The mobile PBX allows you to recreate a business desk phone on any smartphone. One of its most important functions is to allow people to transfer calls from simple codes. This can be essential in some office jobs.
Putting the call on hold: This is another feature unique to the virtual PBX that can now be done from a cell phone. In fact, this is what call center operators do when they tell us to “stay on the line” and play music while they do something.
Mute calls: This is similar to placing the call on hold, only that the customer remains on the call while not listening to us. The purpose of this feature is to allow us to make inquiries without the customer on the line noticing us.

These are all telephone solutions that we usually find in office devices: computers with softphones or business desk phones. Now the mobile PBX puts the best of IP voice PBXs on the cell phone.

Virtual PBX for mobiles: keeping an eye on the job

The mobile PBX is, broadly speaking, an add-on that allows us to access the virtual PBX from the Smartphone. This makes it a useful complement to encourage remote work. From the call center software, employers can hire staff to work from home and control that they are connected and performing their work.

In fact, a company can hire from Spain people from Colombia, Venezuela, India or any other country to do call center work. From the use of the mobile PBX, they will be able to enter the company’s virtual PBX and perform their work from the comfort of their cell phone. Even if they did not have a computer, they could work with peace of mind.

In the same way, an executive who is on the road doing business can operate the virtual PBX from another country. Basically, all they need is an Internet connection. This add-on works without installations or special SIM cards. The best thing is that everything that is done on a device with a user will be registered.

In other words, this add-on has many utilities nowadays. What was originally a program for call center activities, nowadays allows to monitor remote work, or to ensure quality tools for top executives.

Advantages of Neotel’s virtual PBX for mobiles

Neotel’s virtual switchboard for mobiles is one of the most complete in the market. This is a complementary service of our software designed to bring all the properties of the call center software to the workers’ cell phones. Some of its advantages are the following:

There are no limits: Neotel provides its contracting companies with the possibility of installing the mobile PBX on as many smartphones as necessary. In this way, each person linked to the company will be able to access the software from their personal or business smartphone.
No additional cost: All companies that contract Neotel’s call center software have the mobile PBX service at no additional cost. We guarantee greater connectivity for work without requesting extra payments.
No installations: The mobile PBX is part of Neotel’s software service. Therefore, no additional installation or program is needed for it to work in the smartphones that the contracting company has.

The mobile PBX allows to have all the advantages of the virtual PBX, but in mobile devices. In this way, it is not necessary for an employee to be in the office to access the professional functions of Neotel’s communications manager.

Call center software: managing business communication

The virtual switchboard is a program that unifies the communication of an entire company. From here, the contracting companies have the advantage of communicating through IP telephony, which is more practical and economical. In addition, this software provides entrepreneurs with multiple useful tools to enhance marketing and customer service in a professional manner. Most large companies work with these systems.

Although it is often called call center software, it is not necessary to have a customer service center to take advantage of this program. Even those companies that have few telemarketers can organize their work and make it more efficient with this application and its innovative modules. Of course, it is important to have a warranty manager, something that not all VoIP PBXs on the market can ensure.

At Neotel we have one of the most innovative programs in the business communication sector. Our system is easy to use and does not require additional installations and costs.  The best thing is that we have designed different plans so that no entrepreneur is left without enjoying this technology.

WebRTC line: luxury business calls and video calls

The final rise of Internet communication systems has occurred during the 2020s and 2021. More and more businesses are relying on IP telephony, video calling and chat programs to serve their customers, sell and survive. The most prestigious companies hire WebRTC line services in order to meet today’s communication requirements.

This technology has changed all business communication. No matter from which perspective you look at it, it is a resource that cannot go unnoticed. WebRTC and IP telephony are part of a communication system that has an impact on business results. Below, you will see why and what options there are to count on its tools.

What is a WebRTC line?

 

webrtc line

At the systems level, the WebRTC line is the innovation that made it possible to use real-time communication devices. When a person writes in a chat within a social network, he/she is using this technology. Likewise, when a video call or video conference is made, this system is also used. This was an open source creation made by Google and from there all the telecommunications applications of the moment are coming out.

Now, as a tool, the WebRTC line is a system that allows entrepreneurs and companies to have a number for IP telephony. From this point on, all communication can be done through an Internet connection. The concept is very simple and in fact it is the same as the most widely used social networks worldwide.

Having a WebRTC line means having your own specialized system for making calls, video calls and other Internet communications. It means not depending on other companies and websites, but on your own. This is valuable and important for any company, and it also generates a lot of prestige.

What does it mean to call over the Internet?

The WebRTC line implies, in principle, the possibility of making and receiving calls from any device with Internet. For example, an operator could communicate with customers from his computer, using this resource and a headset with a microphone. Of course, this is only the most basic method of communication offered by this type of digital tool.

In this sense, the virtual switchboard for companies has a softphone, a program that simulates the telephone board and allows you to make calls, answer them, mute them and transfer them, among other things. By all accounts, this looks like a simple call center software. Although they certainly fulfill that function, nowadays these programs have the option of even making video calls and video conferences.

For example, Neotel’s virtual PBX software offers a special module for video calls. Companies can carry out this type of communication from their own professional and easy-to-use interface. This is very important, especially nowadays, when both individual and group video calls are used. In fact, the WebRTC line allows this type of conversation to be carried out with higher quality than when it is done through a social network or web platform.

How are many companies working?

Right now, having the ability to converse with customers in a chat, phone or video format is highly valued. Every day more and more businesses require services such as those provided by WhatsApp or the Google Meet application. These allow for real-time video meetings with a chat room for typing, as well as other features such as screen sharing capabilities.

Almost every business is doing business of various kinds with the WebRTC line of technology. The problem is that right now they are doing it from platforms that are not their own. This implies several things:

Slow: Many of the free interfaces and websites that offer video calling services, can be slow. This can be a drawback created on purpose by the companies offering the service.
Working with limited tools: Sites that offer free real-time communication applications tend to limit their functions and talk time. This is intended to make people make the service a necessity and pay for it. Of course, in the long run this brings many problems and, above all, discomfort in the middle of conversations.
Loss of credibility: By using third-party platforms for communication, companies might look less serious or improvised. This is because larger companies have their own communication channels.
Difficulties in managing the platforms: Another problem that has been encountered especially by business users, is the difficulty in using platforms of this type. Perhaps these tools are already mastered to perfection within companies. However, one of the stumbling blocks encountered by organizations when using them is that it is difficult for some of their customers.

The only advantage of today’s free communication platforms is that they cost nothing. But when using them, communication can be uncomfortable, interrupted, not very fluid and problematic for many reasons. It is precisely to avoid this that many companies hire a personalized WebRTC line service.

What are the advantages of hiring a WebRTC line service?

It is much more profitable to pay for a virtual PBX software with communication environments, than to use the free versions of the platforms that many of us already know, or even worse, to pay for them. Probably, those entrepreneurs who have not worked with this type of digital tool do not understand the advantages. However, going for this alternative is better because:

They are direct: When a company has its own platforms for call, chat and online video calls, all communication occurs directly. Generally, this type of application is easier to use and does not require any knowledge on the part of the client to use them.
They are fast and complete: Free platforms are used by millions of people around the world. For this reason, their operation is sometimes not so good and fluid. By using its own application, the company acquires tools that work quickly. This is because the number of people using them is more limited, even in the case of large companies.
They are linked to all systems: Using your own WebRTC line means having a connected communications system. To begin with, this service is offered in addition to the call center software. All the telephone agents will be connected by the same system, as well as the applications and databases.
They give formality to a company: Imagine a company making video calls with its customers, through a customized web platform. By viewing the program with elements characteristic of the company, users will understand that they are negotiating with a large, formal and professional firm.

These are just some of the advantages of working with your own web communication system. This is precisely what migrating to IP telephony and hiring a virtual switchboard service for companies is all about. Not to mention the complementary modules that the most innovative programs of this type have.

Advantages of Neotel’s WebRTC Line

At Neotel we have the most innovative IP voice PBX in the European market. Some of the advantages of contracting this system that operates with WebRTC line are the following:

No installations required: While a physical PBX is expensive and involves installations, the virtual PBX for companies is not installed, nor does it involve additional costs. Its use is basically a pay-as-you-go service. The software operates in a similar way to a social network, with login and user only reserved for the use of the contracting company.
Intuitive interface: While some social networks for business communication are complex, Neotel’s interface is very easy to use. It does not have too many buttons and options, and can be operated without too many steps or complex menus.
Everything is handled through the Internet: The communication and data systems of the past were expensive because servers had to be purchased. These allowed to store all the data resulting from the communication over the Internet. The best thing about our software is that everything works with cloud hosting.
You can log in from any computer: It doesn’t matter if an operator is in the office or in the comfort of home. The only thing you need to enter the system and use the call center tools is a device with an Internet connection.

At Neotel we have the most adaptable IP voice switchboard

Neotel is characterized by delivering a functional, efficient and innovative service tailored to customer needs. For this, we offer three basic plans of our virtual PBX software. Any entrepreneur, even one who is just starting out, can count on the functions and advantages of this IP telephony communication system. Our costs are affordable.

Hiring a virtual PBX in Malaga or anywhere in Spain can be key to have a prosperous and functional business. Of course, not all proposals are equal so entrepreneurs and businessmen will have to study the various proposals that exist. At Neotel we have 20 years of experience serving the most modern companies in the country.

7 useful accessories you can buy at Neotel

Improving the quality of communications is key for any business today. Fortunately, there are many things that can be done to achieve this, such as implementing IP telephony. Beyond this, there are also some interesting and inexpensive implements that will also make things easier.

In fact, companies that have IP telephony and virtual PBX complement these systems with some accessories. To tell the truth, having a better audio or a more fluid broadband connection can improve the quality of customer service. That is why, below, we will show you seven useful accessories that are a must in any office.

WiFi adapter

There are technological solutions that are very cheap and economical. It seems obvious, but having a good USB port WiFi adapter can make things much easier in an office. This device, which is similar to a flash drive, allows an ordinary computer to pick up the broadband connection.

This is an excellent way to complement the use of a router without the need for cables. Although this is not an optimal device and there are better technological solutions, it never hurts to have this small device in every computer. In emergency situations, having it can solve many connection problems.

There are many WiFi adapters and in reality this is an implement that does not change much between each model. The Yealink WF50 adapter works very well and according to third party references it lasts a long time. This small accessory costs just 23 € and it is always advisable to buy one for each operating computer in the office.

Expansion Module

The expansion module is an IP telephony system implemented to improve the connection of telephone devices and actions during the call. This is an implement that often simplifies the work of receptionists and secretaries in medium to large offices.

By means of this device, actions such as speed dialing, transferring, forwarding and holding calls can be developed. This device allows call monitoring and call management.

One of the most recommended models for this task is the Yealink EXP20. It has 20 keys, graphic display and supports BLF/BLA. Its cost is only 80 € and it is an implement that allows you to control communications and organize them when they come in.

Wired microphones

The offices of the most prestigious companies have moved from telephone to videoconferencing. For this purpose, desktop telephone devices with screens and Internet connection have been created. Those who hold meetings and conferences from the office must have wired microphones.

Wired microphones are specialized microphones for talking during conferences. They are conveniently designed and allow the audio to be easily closed and opened. This is much more convenient than, for example, holding the phone while the meeting is in progress. This type of device is ideal for managers and senior executives of companies.

The best thing about having this type of equipment is that they use optimal HD audio technology. The voice is heard very clear and filtering some background noises. Those who are managers and are used to make conferences can buy the pack of two Yealink CPE90, for only 74.90 €.

Headsets with microphone: useful for the call center and more

Many times we call a call center and think that behind a person who simply picked up the phone and answered. To tell the truth, headsets with microphones are used in crowded customer service offices, which allow the operator’s voice to be focused above the ambient sound.

Similarly, in a call center, operators need to focus their listening with headphones. Headsets with microphones facilitate listening and transmission during phone calls. But in addition to that, they are necessary for the telephone agent to use the computer keyboard to carry out his management.

There are many models of headsets with microphone on the market for office work. However, Neotel recommends the Yealink YHS36 mono and Yealink UH33 models. Both are inexpensive, with good material and excellent sound quality.

IP DECT base station

The IP DECT base station supplements the work of a Grandstream Gateway in small businesses. This device allows to support and extend IP telephony up to 8 VoIP accounts and phones. When used, it can support up to eight simultaneous calls, even without using a virtual PBX.

Its use not only supports IP telephony in a simple way, but also improves the audio in calls.  This is because it supports Opus codec, which improves the audio with broadband connection in a really optimal way.

The IP DECT base station works without complicated configuration or installation. Its technology is made to simply plug and play. The Yealink RT30 works very well and costs only 54 €. This device has a very elegant design that matches the aesthetics of any office. A cheaper option is the Yealink W60B.

Yealink products are the best on the market

When our customers ask about devices and brands for IP telephony accessories, our automatic recommendation is Yealink. Indeed, this brand is a pioneer in business communication and continues to be number 1 in the market. Its wide dominance has allowed it to manage affordable prices even though they are of high quality.

Yealink stands out for having a feasible technological solution for every type of customer. Any entrepreneur can start in the world of IP telephony when opting for this brand. The fact is that they manufacture products with different prices, always thinking about the investment that each buyer can make. The company has well studied its potential buyers and offers a very rich catalog and adapted to the user.

Getting started in IP telephony with Yealink is very positive, because their products are easy to install and use. In addition, they are often very compatible with other accessories and systems. Added to this, they sell every device or part needed to get a company’s IP communication up and running, with guaranteed quality. That is why at Neotel we have focused on marketing their products.

What will you find in our online store?

Neotel is a company known for its virtual PBX service. However, we have also created a virtual store to sell all those devices and accessories needed to put IP telephony to work. This initiative was born from the demand of customers who contract the call center software.

In our virtual store you can find the main products needed in an office to develop an efficient, economical and practical communication. Basically, Neotel sells three main products: Grandstream gateway, Yealink terminals and IP telephony accessories. This allows the buyer a number of alternatives when considering the connectivity of their communication system.

Those who, for example, have grandstream gateway compatible devices, will prefer to buy this implement. This will save them from spending money on telephone equipment. On the other hand, there will be those who prefer to renew their business by buying VoIP compatible phones. It all depends on what each buyer wants for their work environment and also their budget.

Neotel online store: everything with a single click

Shopping at Neotel’s online store makes the whole purchasing process much easier. In principle, our website is easy to use, the products are categorized and the catalog is organized in a simple way. This allows potential customers to make their choice more accurately, being able to clearly verify the cost-benefit ratio of each product.

The customer adds the selected products in the cart and can make his payment in two ways: Paypal, or card. In the second case, customers can use either their credit or debit card. From here, the process is very simple and the shipment is done quickly.

Purchasing managers can display information to their managers in Spanish and also in English. This is because our site works in both languages. This is quite advantageous for transnational companies. At Neotel we put everything at your disposal to have a business communication at the highest level. We invite you to take a look at our catalog and to contact us in case you have any questions.

physical server VS virtual server

Data center products: Which one is best for your online store?

Creating virtual stores is a business trend that is making waves. The most profitable company in the world is in fact a Marketplace and obeys this business concept. To tell the truth, this formula is very profitable, promising and allows to start an enterprise with few resources. However, creating an online store requires something very important: data center products.

Those who want to sell on the Internet must go beyond the creation of a good website. In fact, every site needs adequate storage space to function. This element is known as web storage and it is important to choose the right service for the online store to work perfectly. Below, we will show you something that will be key to start your ecommerce.

Data center products: What is web hosting?

Data Center Products

The Internet is a virtual space that is made up of a lot of information. Everything we see on it, social networks, web pages, applications and digital stores are nothing more than information stored on servers.  The latter are basically computer components that allow storing and sharing data. That is why you can see so many things with a simple connection.

Anyone who wants to set up an online store must have storage space. In the past, publishing a website meant buying a physical server. Over time, web hosting or storage services were created. Today there are several methods to store information and of course, different companies and plans.

The important question is which is the most convenient hosting method for an online store? Before we can answer this, it is important to know the options we have to choose from.

What types of storage are available?

There are several techniques for storing website data and they all have pros and cons. When a person wants to publish an online store and for this purpose rents web hosting, it is established that he is betting on virtual servers. This is so, because the storage is made possible through the Internet and with equipment that he does not physically own, but rents.

In principle, the virtual storage service is the most viable today. The opposite would be to buy servers and set up a data center, which is quite expensive. That is why companies and individuals often rent the service from firms like Neotel, which have all the equipment and expert staff to provide the hosting.

The most important storage methods are shared and dedicated servers. You’re probably wondering “Which of these two is the one I should rent if I want to set up an online store?” Actually, either of the two could be useful, but everything will depend on the characteristics of your online business.

Shared server: Ideal for starting out

Smaller, unknown online businesses with little information can start with a shared server. This alternative has the great advantage of being very cheap. Those who, for example, start with a simple, small digital store with little information could temporarily opt for this type of service.

However, you have to be very careful with this. To tell the truth, the merchant should always be aware of his business: Is the website heavy and has a lot of elements? Does it sell a lot of products? Could it have a lot of traffic?

The problem is that some businesses that appear at first to be very small, can grow in a very short time. For example, a seller who already has customers and launches an online store will probably have more customers than an inexperienced person. Of course, more customers means more traffic. Therefore, you have to be very objective and analyze how is or can be the commercial flow of your business.

Which digital stores work with shared server?

Those who are just starting to sell and have few products in stock, could start with the shared server. For example, if an entrepreneur sells only 10 different types of products, he could appeal for this service which is more limited and cheaper. A small clothing retailer or a book writer is the best example of this.

Those digital stores that have a minimalist design and without so many plugins, can also be supported with shared hosting. Of course, taking into account the size of the page and the amount of information stored involves projecting into the future. Those entrepreneurs who aspire to sell at a higher volume in the short or medium term, should rent a service that adapts to that possibility.

The shared server works very well for entrepreneurs who still sell few products and at a controllable volume. You can also look at this as an incremental issue. That is, start with cheap storage and start paying for more storage as traffic and sales increase.

Look for a company with a variety of plans

It is worth noting that a technology company can offer a variety of shared hosting plans. The idea behind this is to be able to scale up to a better service when needed. For example, a small digital store that purchases a limited plan will become slower with the arrival of more customers and traffic. When this happens, the entrepreneur will need better storage and the ideal is to be able to get it with the same company.

At Neotel, in addition to offering our virtual PBX for SMBs, we also offer web hosting. In this case, we have three plans to suit the needs and budget of customers. The goal of this is that anyone can get the storage and go up as your digital store brings you better benefits.

The idea is to make web storage something profitable for those who hire it. Now, in the case of an online store, it is best to at least start with a premium shared server. This is a good way to ensure that the web page works properly while the business grows.

Dedicated server: Ideal for established companies

If, on the other hand, an online store reports a considerable volume of sales, it will be necessary to hire a dedicated server. As a matter of fact, fully-established companies require this type of web hosting. This is because the amount of data stored is usually greater, as well as the need for computer security.

As the name suggests, the dedicated server involves allocating a computer that is exclusive to the company that rents the service. This is the opposite of, for example, splitting a hard disk and assigning a part of it to each company. In addition, data center products for dedicated servers tend to be more efficient.

In general, small service companies tend to hire dedicated servers. This is because this type of storage is usually much more secure. Of course, there are stores with such a large volume of products, traffic and sales that they also require a solution of this level. The idea is always to weigh the cost and benefit of web hosting.

What data center products does Neotel offer?

At Neotel we offer the possibility of hiring shared and dedicated servers. In this way, entrepreneurs can choose the most convenient service, also considering their budget. This applies both to the creators of virtual stores, as well as to anyone who wants to publish a website.

For the shared service we use Linux virtual machines, known in the IT world for their efficiency and speed. We have Basic, Business and Premium plans. A customer can get web storage from as little as 10 euros. Of course, you can always upgrade to a much higher capacity service.

We also have a virtual server service for larger companies and online stores. These teams have a 260 GB hard drive, 64 GB RAM and unlimited transfer. We have the best equipment to ensure security, speed, efficiency and a positive experience to grow your business.

We go beyond the virtual PBX for SMBs

Neotel has been known for selling its call center software. However, we also offer ecommerce solutions. In fact, our virtual PBX for SMBs is much more than call center software. In addition to unifying business communication and providing professional telephone functionalities, our product integrates other marketing solutions.

At Neotel we offer a network of tools to improve communication and sales for every type of company, regardless of its economic activity. Call launchers, bulk SMS, click to call me back for web pages and an endless number of tools that will improve the business work from different perspectives. We have prices adaptable to the monetary reality and requirements of each entrepreneur.

Of course, to all this we add our data center products for storing web pages. In Neotel you will find everything you need to serve your customers and achieve more sales. Take a look at all our products and contact us in case you want more information about the services we have available.

The advantages of having a virtual PBX with IVR

Call center software is well known in large companies and with customer services. However, this type of software is very useful in any enterprise and one of the reasons is precisely the IVR. This well-known but effective manager is one of those systems that contribute to business success.

In its beginnings, the IVR only fulfilled the function of guiding the users through the departments when they communicated via telephone with the company. Nowadays, the installation of this system brings many other implicit benefits. Below, we will explain the advantages that businesses acquire by installing an IVR.

What is an IVR?

ivr interactive voice response

The IVR is an interaction system inspired by the first call center menu options. However, while these simply consisted of a recorder that told the customer which number to dial to contact a department, the IVR interacts, requesting data from users and facilitating telephone service.

The IVR is automated and that is why it can interact with all customers who call a company’s telephone numbers. Although it is a system that is a few years old, its results are still very positive so it has maintained its validity.

Those who do not know what IVR stands for, should know that it is Interactive Voice Response. In Spanish it translates as Interactive Voice Response. An example of this system is the operator who asks for our ID when we call a bank and with whom we interact. Of course, this type of system can operate and be useful in any type of company, even without the need for a call center.

What are the advantages of using IVR?

The IVR is more than a call manager for customers contacting a company. Its usefulness in call centers is much more important than many businessmen and traders think. In principle, the most visible task of this interactive system is to guide users who call the company through the menu of options. However, this is only the beginning.

The IVR is a useful telephone manager for the customer and also for companies. But beyond this function that will now be explained, this automated system has been used to perform other functions. Therefore, it is understood that the IVR has many advantages that go beyond the usual.

The scope and use of the IVR is quite broad. The best thing is that this is a very inexpensive module that is usually part of the call center software. Even so, its benefits are several and that is why many companies implement it.

Managing calls: basic function of the IVR

The IVR allows callers to be routed to the appropriate departments according to their requirements. Many believe that this is just a method of assisting users, but its work is much more comprehensive. In fact, interactive voice response helps companies keep their call waiting queue at bay. This tends to be very positive, especially for firms with a high call volume.

IVR gives call center operators time at times when a lot of calls are coming in. In this way, they avoid tedious call waiting, which is not a good reputation for any company. Basically, this automation module improves customer service.

In addition, just helping customers to enter the right phone options is very positive. In fact, this saves the user the inconvenience of having to call several times to find the right department. Undoubtedly, with the IVR system, the user wins and so do the companies. However, this is just the beginning of the advantages of this module.

The IVR is part of the marketing of companies

Companies that configure their IVR using branding elements gain a lot from this system. Interactive voice response welcomes the customer and allows the company’s image to be created and projected at the beginning of calls.

When we call some companies that use this module, we can notice that institutional messages and offers are conveyed in the module. This is because companies use the IVR system as a marketing element. They do it because it is very effective and at the same time cheap.

The IVR also serves as a permanent advertising space that costs nothing and is very effective. Companies pay for it when they purchase call center software. The best thing is that the messages displayed in this module can be changed from time to time. All those customers who call the company will hear the advertisements broadcasted there. This is one of the main reasons why firms of all types acquire the virtual PBX.

Some companies additionally invest in professional voice-over services. This is how they achieve real voices for the IVR, which humanizes the message much more. In some cases, even public personalities are hired for this job.

The IVR provides useful information

The IVR is much more than a menu of options voiced by an operator. Because it is interactive, it prompts customers for information necessary for their service. This, in turn, makes it easier for the operator to serve each individual customer. Once again, the IVR becomes an element that facilitates both the customer and the telephone agents.

In fact, through the IVR, fundamental data are requested to manage the companies’ customer service systems. For example, a cable TV company can request in advance the ID card of each calling customer. Most of the time, this type of information is usually needed to look up the user’s profile in the CRM or database.

Next, the operator receives the customer’s ID from the moment the call comes in. While the customer is talking, the telephone agent can explore the user’s profile in the system and verify the problem, and even solve it. With the IVR system, everything becomes easier, promoting a fluid conversation between the company’s representative and the company’s callers.

Telemarketing survey: another reason to have IVR system

In its common operation, the IVR asks customers for information before passing the call to a telemarketer. However, this is not the only data that companies can collect from this automated system. In fact, there is a great deal of business-relevant information that can be learned from this module.

The IVR allows the introduction of telemarketing surveys for any type of customer inquiries. From here, queries can be made about favorite products, age data and other information that allows the company to generate better offers and products. The customer will simply listen to the question and the options, dialing with the telephone keypad the answer of his preference.

The telephone survey is one of the sources of information used by the most prestigious companies. In general, it yields useful information to create increasingly successful business strategies that generate more revenue. This is a complement to the IVR that some companies are not aware of.

Formalize your business

The problem for many people who have small businesses or are self-employed is that they struggle to build prestige and credibility. Just using only social networks or personal phones to make sales will always generate some doubt in any customer. Having IVR and beyond this, a call center call software allows to give more formality to any economic activity.

IVR allows incoming calls to be initiated with a professional voice and presentation. This type of system is usually associated with large, experienced and prestigious companies. Customers will be greeted by an operator every time they call.

The best thing about call center software is that you no longer need to have an office with tele-operators or expensive facilities. You can have an innovative program with advanced telemarketing and customer service features for a very low cost. At Neotel, there are virtual PBX plans for freelancers and SMEs.

Neotel has the most stable and economical IVR and virtual switchboard.

At Neotel we have several plans that adjust to the size, budget and requirements of each company. In addition, our customers can build their own plans and request the modules they want to use in a customized way. Even a freelancer who is just starting his business could afford the virtual PBX.

Serve your customers in a professional way, with the right tools and the formality that gives prestige. At Neotel you will find a wide range of technological solutions for business communication.