Motivating productivity in an outbound department can be tricky. Beyond the established goals, it’s all in the hands of the operators. That’s why this type of management is often a challenge for any company, regardless of its industry. However, it is possible to maintain efficiency in these environments by implementing a progressive dialer.
The dynamics of inbound call centers depend on the flow of communications generated by customers. In this case, it is much easier to monitor that operators do their job with efficiency and good response times. In contrast, coordinating the management of an inbound department can be complicated. Precisely where human beings simply cannot, the progressive dialer operates.
Progressive dialer is a call launcher
The progressive dialer is an automated application for the call center. Basically, it consists of a call launcher that is very useful especially for outbound call departments. In addition to this, its system provides for operators to be free when launched calls are answered by customers.
The progressive dialer uses the data stored by the call center software about the department’s activity. This allows it to adapt to the usual workload and improve it when launching calls. With the passage of time and the information collected, it will improve management through algorithms. In simpler words, this intelligent tool is in charge of dialing by itself to the list of customers to contact, without relying on humans.
The objective of this tool is not to leave the productivity of the department in the hands of the operator. In this way, times are speeded up, as well as the opportunities to achieve effective contacts. The implementation of this module usually results in an increase in the achievement of the objectives set for outbound calls.
Useful for any type of management
The progressive dialer is not exclusively for closing sales. In fact, this artificial intelligence tool is applicable to any task related to inbound calls. In fact, it is ideal for call centers with a low volume of service and start-up businesses.
For example, this module works very well in a credit card location department. Likewise, it will be of great use in collection departments, telephone sales, surveys, among others. Any outbound call management can be complemented with this application that is part of the virtual pbx.
Neotel offers an innovative progressive dialing system and other highly effective artificial intelligence applications. In addition to this call launcher, there is the predictive dialer and the call robot. All these automated modules facilitate telephone management. They can be used to improve both customer service and telemarketing.
Innovative call center software
Neotel has a call center software hosted in the cloud suitable and cost-effective for any business. The cost of the service is adapted to the needs and services requested by the customer. This system is much more than a telephone communications manager and has very advanced features to improve the marketing of products and services. By contracting it, entrepreneurs and companies can count on the progressive dialer and other similar tools.