call center software

Call center software: the best of marketing at your disposal

Companies and entrepreneurs can spend up to 7000 euros per month in hiring digital marketing agencies. However, call center software is a tool that allows effective business campaigns at a much lower cost. You don’t need to be a marketing genius to get a lot out of this digital tool. Nor do you need to have a room full of operators to get the best results. The virtual PBX is often referred to as a call center system. Although its origin has to do with this type of department, today this is a much more complete, multifunctional tool and offers very advanced modules in the marketing area. Next, you will see how this application can generate a wide impact on the market and help you increase your customer base.

What about digital marketing agencies?

call center software

Hiring a digital marketing agency can be a quick option to achieve some positive indicators in companies. However, this usually has a high cost and many times, agencies do not guarantee a higher flow of sales. Generally, their indicators have to do with the number of followers, “likes” and other metrics of reach, typical of social networks. Of course, this does not mean that hiring digital marketing agencies is in vain. In fact, one of the best kept secrets of some of the best ones is that they hire call center software to improve the reach of their campaigns. This type of company knows the potential of the virtual switchboard to generate valuable information for the company’s business growth. Others, on the other hand, only focus on social networks and websites, which is a mistake at a commercial level. It is known that a large percentage of consumers still rely on phone calls to communicate with their favorite companies. In truth, the right thing to do in marketing is to develop strategies that exploit all avenues of communication. Web sites matter a lot these days, but they are not the only effective marketing avenue. Nothing can be neglected when it comes to sales.

Call center software: How does it increase sales?

We often associate call center software as a tool used only to make calls. To this we must add the fact that telesales does not have the best reputation among consumers. The fact is that the virtual PBX has modules that help us to avoid having to use telesales directly. The following three applications are very efficient marketing complements to this program:

Robot call: The robot call is a module that allows to launch voice calls automatically. No human operator speaks, but simply transmits a short and concise recorded message. This tool has proven to be very useful for many large companies. The best thing is that it is a resource that is not considered invasive for customers.
Click to call me back button: Those who think that call center software is only used for calling are wrong. The click to call me back is a plugin that is placed on the business website. When customers are interested in a product or service, they enter it and leave their phone number for a company manager to call them back. From this point on, web pages stop being static and become sales boosters.
Bulk SMS platform: Sending bulk SMS to customers is probably one of the most effective methods in marketing. In fact, its open rate is over 95%, far exceeding the mere 20% of email marketing. Ironically, telemarketing agencies today prefer to promote email marketing.

These are all modules that facilitate communication with the customer in a non-invasive, effective and empathetic way. Customers will always know that your company is with them and this will enhance the dissemination of offers, new products, discounts and other activities that encourage new sales.

What is the price of the virtual PBX?

The best thing about call center software is that its cost is very economical. If you were asking about the price of the virtual pbx, you should know that an entrepreneur just starting out can get this service at its basic level for about 200 euros with Neotel. Of course, acquiring digital marketing add-ons can raise the amount a bit. However, the add-on is usually not that expensive and its effectiveness at the marketing level is worth it. At Neotel we have three plans and a variety of ways to adjust the budget. In our company we encourage the client to choose only those add-ons that he/she needs. In addition, the basic functionalities of the call center software are also very useful for customer service and digital marketing.

Yealink terminals: equip yourself with Internet-enabled telephones

IP telephony is the present and future communication solution for business environments. The world’s largest companies support their telephone calls with broadband Internet connections. For this, only two things are needed: virtual PBX software and telephones that can work with the Internet, such as Yealink terminals.

Certainly, a company that gets the virtual PBX services can use it with a computer, or simply with cell phones. However, the attraction of this program is that it allows even fixed telephones in an office to work with the Internet. It should be noted that this is a necessary adaptation for many reasons.

Not all office telephones work with the Internet

Terminales Yealink

IP telephony is a technology that allows even the phone calls we make to be supported over the Internet. This is something very common nowadays and in fact in social networks it is already very easy to have voice communications through a broadband or data connection. However, it is not the same to enjoy this benefit through a social network as it is to do so freely from the office connection.

With IP telephony, various technological resources can be used to enable a local telephone to be used over an Internet connection. One of them is using devices such as Grandstream Gateways, which adapt the inputs of telephones of a certain age to IP connection. Unfortunately, not all office telephone devices can work with this equipment.

Some telephones from the 1990s can be made to work with IP telephony. However, not all offices have equipment with this capability. Those entrepreneurs who need to renew their inventory of telephone devices can always buy them. In this regard, Yealink terminals are probably the most cost-effective office telephony devices, despite being quite modern.

Yealink terminals: different models waiting for you

The best thing about telephones that work with IP telephony is that they are available in different ranges and prices. They range from the simplest, traditional fixed devices that only allow you to make calls, to the most complex ones that support video conferencing and other really complete functions. In our digital store you can find the following:

Low-end equipment: These would be simple devices, but with the ability to connect to IP telephony. This includes cordless and fixed telephones with small panel and without great features. These are ideal for small offices and receptions.
Mid-range devices: This includes desk phones with functional LED panel and some more advanced IP telephony functions. They allow bluetooth connection, USB for recording and headset connection. These are useful for larger offices and middle management. The simplest ones do not go above 140 euros.
High-end equipment: These are desk phones designed for executives and company directors. Their panels are much larger and allow more complex functions such as videoconferencing with multiple terminals. Their cost is higher, but they are a tool that every business leader should have.

Good cost-benefit ratio

Many might think that office telephones with IP telephony support are very modern and expensive.  In truth, these are office telephony devices very similar to any other. What sets them apart is that they have built-in inputs and systems that allow them to be connected to the Internet.

Of course, everything will depend on the type of Yealink terminal chosen. As explained above, not all departments, positions or offices have the same communication requirements. The important thing is to analyze the needs of the company, the inventory previously available and, based on that, plan the investment.

At Neotel we have several types of telephones, of different ranges and at the best prices. The best thing is that entrepreneurs can choose from a wide variety of models of Yealink terminals.  In addition, our company offers the best PBX VoIP (virtual PBX) software on the market, with proven quality.

Neotel has a deluxe and easy-to-use VoIP PBX

Neotel’s program allows to provide any company with IP telephony, which is more practical, cheaper and with better technological solutions in terms of communication. However, this is just one of the many applications that this type of software has. With the VoIP PBX you can manage a call center, check call statistics, conduct marketing campaigns through various channels, among others.

Undoubtedly, this is more than a program for telemarketers. Contact us and if you need telephone equipment, visit our online store.

Private label PXB Do you want to have your own business?

Creating a business from scratch with a totally original product can take years. On the contrary, establishing a company from previously created, functional and profitable goods or services is an excellent solution to start your own business. This is precisely what Neotel offers with its white label PBX. Entrepreneurs and businessmen have this window of opportunity.

Those who have a minimum investment capital and conditions to offer the service, have in the virtual switchboard an exploitable and interesting product. Those interested will have the best software in the field, as well as the infrastructure of Neotel, a leading company in the market of technological solutions.

What is the white label switchboard

 

private label pbx

The white label PBX is a commercial line offered by Neotel to entrepreneurs who wish to venture into the business of business communication. Basically, the company offers its virtual switchboard so that others can sell it for a moderate investment. In this way, the entrepreneur can generate profits from our product.

Entrepreneurs who wish to work with the white label PBX will sell the same as Neotel sells, but as if the product were their own. That is, those who enter this line of business will sell the software and other solutions previously created by the company, as if it had been created by them.

In fact, those who enter this business plan will be able to sell our products under their own company name. That is why this program is called “white label”: we provide the product, the system and everything necessary for the entrepreneur to offer it and the brand. Therefore, it is about creating your own company, but with everything ready to operate and sell immediately.

How is the white label switchboard obtained?

With the white label PBX, entrepreneurs acquire the right to sell Neotel products, but under the name of their own company. In this way, their company becomes a firm that provides IP telephony services under its own name, as our company does. The process to opt for this line of business is more or less the following:

Application and investment: The entrepreneur contacts Neotel because he/she is interested in being part of the white label PBX. The amount of investment is set, which is usually very low, so that he/she has the rights to sell the service as if they were his/her own.
Creation of the company: The entrepreneur creates a company legally, with its name and brand elements. It may also happen that the interested parties have a previously registered company. With this they can offer Neotel’s products in the market, without limits and make a total profit from the sales or contracts.
Neotel provides everything necessary to operate: Although the service is sold by the entrepreneur, the entire system is supported by Neotel’s platform and experts. The client will simply be in charge of selling, supported by our software, consulting, technical staff and servers. In case of any doubt, the partner can always count on the company.

Advantages of working with the Neotel white label switchboard

Neotel is a company with twenty years of experience in the field of business technology solutions. Our software manages the communications of thousands of companies in Spain, Europe and also in other continents. Some of the advantages of working with the white label PBX are the following:

High performance software: Our offer in virtual PBX is one of the most complete and recognized in the market. Our software is stable, functional, efficient and this has been proven over the years. Selling this service is a guarantee of good service, which will increase the status of the brand.
Luxury infrastructure: Our software is supported by a high quality infrastructure. Neotel has two database centers with the highest technology and the best experts. We support a product that has no flaws so that entrepreneurs can promote themselves and operate with all the guarantees.
Total profits: Once the investment is made, the profits from the product belong to the new company. The entrepreneur will be able to set his own price or offer his own virtual PBX offer. Neotel delivers the turnkey system and of course, all the necessary technical cooperation.

Best of all, entrepreneurs do not need to have any technical knowledge. All they will do is sell the product as if it were their own, from their own technology solutions company. In the same way, the investors will be able to sell the rest of the special modules of the virtual PBX such as automatic call launchers, the call robot and the rest of the complements that make our virtual PBX the most complete one.

IP telephony resellers: an ingenious way to make money

The collaborative economy is an approach to sharing that is increasingly present in Europe. The most innovative companies are creating distribution lines to increase their impact on the market and of course, the sales margin. Neotel is not lagging behind and is offering its IP telephony reseller program to the public. Those who are interested in selling IP voice PBXs will be able to generate extra profits very easily.

The virtual PBX is a service that is usually required by almost all companies and businesses. From this program, all telephone communication and business marketing tasks are supported. The sale of this type of software is an excellent opportunity to generate income.

IP Telephony Resellers: What is it like to be one?

 

Distributors

Neotel has its own means of generating recruitment and business opportunities. However, to further increase its reach it has created a plan to recruit IP telephony resellers. Basically, anyone who wants to spend their free time selling our services can do so and generate revenue.

VoIP distribution does not require a schedule or an office position in the company. In fact, this is an opportunity that Neotel offers to independent sellers and anyone who wants to earn extra money. The goal is to expand our network of reseller partners to generate more customers and revenue.

In plain words, our IP telephony resellers are independent people who offer our services to companies and entrepreneurs. A reseller can have his own job or be a freelancer and join our VoIP reseller program. Every time a sale of the service is achieved, Neotel pays a generous commission.

Neotel IP Telephony Reseller Conditions

Neotel distributors have complete freedom to operate on their own schedule. A distributor can go about his daily business and schedule appointments or sell the product via telephone to acquaintances and companies. Our company’s conditions for this work are as follows:

Individual management: The way, strategies and mechanisms used by Neotel IP telephony distributors to sell depend on each one of them. Some distributors prefer to sell over the phone, while others schedule appointments with companies and possible interested parties. All management is left to the free will of each distributor partner.
Advice and support: Neotel has a lot of information available for distributors to strengthen their presentations and sales. The company guarantees all the necessary support so that the participants of this program can offer the VoIP PBXs and their complementary modules.
Monthly commissions: When a distributor succeeds in selling Neotel’s service, it does not charge a one-time commission per sale. It is important to remember that the virtual PBX is a service and not a product. Therefore, every customer that is acquired generates monthly benefits for IP telephony distributors for the duration of the contract.

Of course, the more contracts a distributor manages to close, the more revenue it generates. Likewise, if the customers that the distributor obtains remain for a long time, the revenue generated is maintained. In other words, each sale can continue to generate revenue.

Setting up a virtual PBX is necessary

Being IP telephony distributors is very profitable because this service is necessary at a business level. The best managed companies and businesses have VoIP PBXs and this is more than an add-on, it is usually a central system beyond the business activity that a company performs.

A virtual PBX is a program that allows to manage all the communication, internal and external, of any company. It works and adapts perfectly to large, medium and small businesses. The possibility of establishing telephone communication via broadband protocol, using office devices, makes billing much cheaper.

Setting up a virtual PBX is often a necessary upgrade that business owners simply don’t know how to do. In fact, many companies do not have such systems because they are not well advised or because they are completely unaware of them. This is precisely where the opportunity for distributors lies.

Neotel has the best tools for callcenter

Promoting Neotel’s products is very easy because the company is well known in the market. Our software is one of the most innovative, stable and profitable, having an experience of 20 years. Some of our customers have been with us for a long time, both in Spain and in the rest of Europe and some countries in America.

Neotel’s virtual PBX is very complete, easy to use and that means it is also easy to sell. It is very different to sell a complicated software with specifications that only a computer engineer can understand, than to promote a program with a simple interface, designed so that anyone can understand it and operate it.

In addition to this, our program has very useful callcenter tools. Some of these facilitate customer service, while others are very effective platforms for business marketing. In addition, our virtual PBX prices are quite affordable, maintaining an excellent cost-benefit ratio.

If you are interested in extra income, have sales skills and some time, you can contact us and join our team of IP telephony distributors, without ties, schedules and with all the facilities that our product provides.

Integrating PBX with third-party software: speed sells

The most successful companies in the world invest in their communication. This basically involves incorporating the best equipment and systems to generate a faster, more pleasant and immediate approach to their customers. However, sometimes all that is necessary to achieve efficiency is to make small adjustments that facilitate the work of customer service. This is precisely what any company or business gains by integrating PBX with third-party software.

Having integrated and organized systems is much more important than it seems. Even using very basic and simple programs, everything can be very chaotic for the telemarketers of a company if the digital tools are disordered. In the business world, chaos often equals wasted time and this in turn means less productivity. The following article can be very helpful for those companies that are forming their call center.

Designing customer service

 

Integrate Virtual Switchboard with Third Party Software

When a company begins to have a considerable flow of customers, users or sales, it is time to organize the service. Any enterprise involves raising communication processes to produce more sales and generate solutions to the clientele. In fact, serving people and helping them to fulfill a certain need is precisely the origin of any business, its raison d’être.

Companies must not only serve their customers, but they must do so in the best possible way. To this end, call centers or customer service centers have designed processes. In this sense, it is essential that the systems, programs and equipment work in such a way that the greatest number of users can feel well attended. All of this is based on planning.

A fundamental part of this service design has to do with verifying how the programs necessary for management are executed. Basically, databases, applications to raise claims, electronic self-management systems, etc. All this is what the teleoperators of a company use to attend the users of the company. Those who have worked in call centers understand that the systems issue is vital.

Making a difference

A call center whose telemarketers use four or five programs in a haphazard, unintegrated and slow manner simply works poorly. At best, this type of working reality can always be improved. A big step towards improvement is to integrate PBX with third-party software. The concept of this technology solution is quite simple.

Integrating PBX with third-party software consists of adding both the softphone and the telephone answering system, as well as the rest of the programs used in the management in a single environment. In this way, the teleoperators’ work applications become a single great tool for call center management. In addition, this integration allows everything to work more efficiently, quickly and simply.

Websocket technology is often used for this purpose, which simplifies the work in the call center. The best virtual PBX is the one that generates greater productivity, and it is precisely this integration that facilitates this. However, to understand the significance of this, it is much better to look at specific examples.

What is a switchboard and call center like without integrated tools?

Those who have worked in call centers as coordinators or telemarketers can easily understand this type of reality. When the customer service department has non-integrated tools, what usually happens is the following:

Complicated and slow systems: In a call center without application integration, the teleoperator performs his work with difficulties to meet deadlines and goals. This is due to the fact that the programs are diverse, they work slowly and the management becomes more complex.
Difficulty in learning: In this scenario, new entrants who start working in the company may take a long time to understand how to perform their management. The more tools are disconnected from each other, the more difficult it is to approach the job. To this must be added the difficulties of meeting the times required by the company.
Unproductive call center: Poor performance, delays and slow learning on the part of new entrants only degenerates into low production. Fewer customers are served and this also brings other problems for the company.
Worse customer perception: Call centers with call queues and slow processes are poorly perceived by customers. This in turn affects the overall image of the company, which gets a bad reputation for poor customer service. This is precisely why the best companies invest in improving their communication and management processes.

As can be seen, the non-integration of systems in a call center degenerates into greater evils. It may seem a minor issue from the inside, but in reality, its worst consequence is the degradation of the service and the company’s image. It should be noted that all this ends up empowering the competition.

Integrate PBX with third party software: Functional Call Center

Although integrating PBX with third-party software does not solve everything, it is something that helps a lot. Telemarketers who work with integrated systems are usually much more productive than those who do not have this possibility. A call center that works with integrated applications works like this:

Functional systems: Integrating all the work applications into a single one is almost the same as using one tool to do everything. The programs open and appear quickly on the screen, simplifying the teleoperator’s management. Procedures are performed more quickly and smoothly.
Quick learning: Since you start from an environment where all the tools are present, the system is easier to understand. Operators have fewer steps to memorize and will know where to find each solution without much effort. New personnel can learn to manage more quickly, with less cumbersome processes.
Increased productivity: When new staff understand their management faster, service times improve. The time spent on adaptation is less and numbers improve faster. As processes are more understandable and faster, call center statistics are usually better.

Having a productive call center has many advantages for any business. Companies that sell services above all tend to be rated for their availability and good customer service. Precisely, integrating PBX with third-party software allows to facilitate the work in the room, which is a vital requirement to improve the service.

What is needed to integrate the PBX with third-party software?

In principle, the technology used to perform the integration is websocket. Basically, it is a connector that allows everything to be contained in the same virtual environment. When the teleoperator opens the virtual switchboard and other callcenter tools, he will be able to use each program from a program that brings them together. It does not matter if the applications are from other companies.

Of course, to achieve this it is necessary to have a modern virtual PBX, also adapted for this type of technological solution. The fact is that not all call center software has this possibility. The advantage of the Neotel PBX is that it has this input possibility.

With Neotel, integrating PBX with third party software is very simple. Our software is hosted in the cloud and to access it you only need a broadband Internet connection. Everything is very simple, without complicated installations and with a really functional, fast and complete system.

What does Neotel have in store for your business?

Neotel has one of the best virtual PBX on the market in Europe. It allows any company to enjoy IP telephony, which is cheaper, secure and of high quality. In addition, this program is used to manage and improve customer service and marketing.

In the case of Neotel, we have such useful systems as the platform for sending bulk SMS, the robot call, the click to call me back button and others. All this indicates that the virtual PBX is more than a call center program nowadays. Basically, it is a business communication application that every company should hire to aim at professionalization and simplification of tasks.

At Neotel we have the best plans and prices, so that any entrepreneur can run his business with the virtual switchboard and the best additional callcenter tools. With our software you will be able to manage all the communication of your business and integrate your PBX with third party software. This way, everything will be easier for your operators.

The potential of 900 lines for the entrepreneur

Many well-known companies are characterized by contracting a 900 line to offer their customers free of charge. Contracting this type of telephone service is not a coincidence, nor is it an act of social responsibility on the part of the companies. In fact, and although it may seem otherwise, offering a free call service is more profitable than many entrepreneurs think. Undoubtedly, this can be a crucial element for business growth.

900 lines are much more than just offering a toll-free number. However, in order for them to generate the expected benefits, they must always be complemented with advertising actions and be used intelligently.

900 Lines: What is your secret?

In principle, 900 lines are those that allow customers to call a company and yet the call is free of charge for them. This implies that the contracting company is responsible for the telephony charges generated by the clientele. It may seem that this cost is very high, but in reality it is usually borne by most companies.

Service Numbers 900 Companies Lines 900 Numbers Nine hundred, for businesses and companies

Contracting a 900 line is usually profitable because the expense in telephone consumption is always comparable to the monetary income of the company. For example, a large company usually has a lot of calls and this must mean that its structure can support the contracting and implementation of this type of free telephone service. In the case of medium-sized or growing companies, the flow of calls will probably be lower, but enough to support this service.

In addition, contracting this type of service is usually very economical. For example, at Neotel, the installation, implementation and line maintenance costs only 5 euros. Then, the amount of the invoices will depend on the number of minutes accumulated for all the calls received. In general, the cost per minute is usually relatively low. However, the important thing about 900 lines is that they can generate profits.

Contracting a 900 line generates more commercial opportunities

Certainly, companies must assume certain costs for implementing 900 lines. But this must always be contrasted with the benefits that companies usually receive thanks to the free service. In principle, users and consumers are often inclined to hire companies that have free customer services.

As a result, customers are more likely to call companies with 900 lines for questions and approaches. In other words, entrepreneurs or companies that implement this type of line enjoy a clear advantage over their competitors.

The proof of this can be seen in high-impact companies such as banks and insurance companies. In general, these used to gain competitive advantages by implementing toll-free 900 lines for their clientele. Nowadays, laws in Spain require all basic service companies to have this type of free service, but this was not always the case. At some point, this served to compete and generate commercial opportunities.

The direct consequence is more customers

The more business opportunities open up, the more likely it is that more sales and customers will be closed. In this sense, a marketing maxim is the fact that greater communication and presence on the part of companies is fundamental to generate such opportunities. Precisely, contracting a 900 line allows a greater number of potential customers to communicate with the company and purchase products and services.

Basically, contracting a 900 line is a sales opener in itself. The fact that it is free of charge encourages users to communicate and is also a guarantee of availability and good service. Companies that use this type of telephone lines report a rapid increase in the acquisition of new customers.

Of course, requesting a 900 number alone will not make all the sales, or at least not at first. What is important to highlight is that this type of lines are part of the set of advertising actions necessary to promote a business. This is another advantage of contracting this type of free telephone service for customers.

The 900 line is an advertisement in itself

What 900 lines do do by themselves is to be an infallible advertising resource for any company. In addition to the free service, which also has an advertising purpose, the use of the prefix and the telephone number as a tool to identify the company is added.

Many companies manage to reach the public of a country, even at a national level, thanks to the fact of contracting a 900 line. There are even those who end up knowing a company thanks to some advertising piece with the 900 telephone number.

In addition, it is necessary to think very well about the telephone number with which we are going to request a 900 number. This can be crucial to support advertising and for people to learn it. A vital part of contracting this service is having the option to choose the desired numbering.

Some recommendations to get the most out of 900 lines

Contracting 900 lines can be very effective for companies. But to get the most out of them, they must be implemented strategically. Only a good advertising campaign will allow this communication resource to become an element of the brand. Here are some suggestions:

Have quality telephone agents: There is no point in guaranteeing free customer service if it is of poor quality. Good treatment, fast procedures and ease of communication are good signals to customers. In this sense, managing the call center with a software call center is the best solution. It allows you to monitor the work of the agents and make strategies to offer efficient services.
Choose a good 900 number: The most successful companies choose a number that is catchy or easy to learn. For example, you can try to place the name of the company with the numeric keypad. This way, people will not have to learn numbers, but a phrase. Remember that the numeric keypad is equivalent to a few words.
Have good advertising pieces: hiring a 900 line requires some investment in advertising pieces. It does not matter if they are published on television, radio or social networks. What is crucial is that the advertisement is of quality, well thought out and that it also discloses the company’s toll-free number.
Remind your customers of the number: It is very positive that the company discloses its toll-free number in every possible space. Websites, digital media articles, social networks and any other type of official communication. If, for example, you have a massive SMS platform, robot call or outbound call department, it is always good to repeat the 900 number. Some of these tools come with Neotel’s call center software.

In conclusion, requesting 900 number is very effective to achieve a higher revenue stream, as well as to popularize your venture. Of course, it is important to strengthen this communication solution with other actions. Good advertising campaigns and optimizing the performance of the customer service center with a virtual switchboard are priority issues. At Neotel we offer the best virtual pbx and also the best prices to hire a 900 number.

physical server VS virtual server

Data Center Products: Startups work with the VPS

One of the current concerns of every entrepreneur is data storage. All companies need to back up if they have a website, a digital store or if they manage database systems. Fortunately, nowadays storing information is much easier, cheaper and more practical thanks to virtual servers. Beyond this, every entrepreneur should know a little about data center products.

Data center products are all those equipments that involve different modalities for data storage. In fact, there are several ways of storage and an endless number of brands and equipment to do it. Knowing a little about this will be vital to make good decisions when covering this business need.

Physical or virtual server: Buy or rent?

It is almost always discussed whether it is better to have a physical server and a virtual one. The question in these terms can be a headache for many entrepreneurs, especially if you do not know anything about technology. To tell the truth, the debate is much simpler than it seems. The difference between physical and virtual servers is between owning or renting them.

Data Center Products

In other words, a physical server implies the purchase of storage equipment by the entrepreneur who is going to use it. On the other hand, virtual servers are those that work from Internet connections. Therefore, these are only data center products that are rented, basically a service for which you pay.

So, when we consider the issue of “physical vs. virtual server”, what we are really studying is whether it is more convenient to buy the servers or sell them. In other words, it is a question of understanding whether it is better to build a data center in the office, or to hire data center services in Spain, or in any other country. Of course, even if you put it this way, it is not an easy issue to address without prior knowledge.

Why does almost any entrepreneur need servers?

Servers are basically computers that are used to store the digital information we have. For example, having a business website involves supporting the structure and content, including photos, comments, traffic, etc. Precisely, everything that is a website is about digital information that must be stored somewhere and that is the server.

The same goes for those companies that work with databases or systems of any kind. Everything that is stored in these systems must be stored in a digital space. Similarly, a call center with IP PBX or any communication system, stores calls and other digital information. For all this, you must have servers.

Most businesses today need hosting to function. And, to tell the truth, the best performing businesses and enterprises collect data. In the beginning, you may not notice the need for back up, hosting or communication systems. But with the passage of time and the arrival of customers, it is inevitable to think about these things.

The difficulty of having a physical server

It seems almost logical to say that having a physical server is the best solution for any company. The reality is that, in principle, having this type of storage is very expensive. Starting with the fact that the investment is not limited to the already substantial purchase of equipment. In fact, building a data center involves installations, remodeling, cooling equipment, etc.

If you are wondering what a data center is and what it is for, it is the technological and physical environment that physical servers must have in order to function. As explained above, it is costly, requires investment, overhaul, maintenance, juncture management and the like. The latter involves the hiring of computer experts, which implies the payment of salaries.

The acquisition and operation of physical servers is synonymous with spending a lot of money to obtain a system whose operation depends on the company. To tell the truth, not all entrepreneurs can afford this type of expense. That is why the virtual server has become a solution for most developing businesses.

Virtual Data Center products: an alternative

Since its inception, virtual storage was a solution to the complicated and expensive of having physical servers. From the VPS, websites and businesses were able to multiply from moderate or low investments. Some of the advantages of the virtual server are the following:

It is cheap: Anyone can get digital hosting at very low cost. In fact, there is a great diversity of plans and proposals when renting this type of services. In general, the companies that offer it have different prices adapted to the availability of each entrepreneur.
It is efficient and functional: It has always been said that cheap is expensive. However, the virtual server, even if it is cheaper than the physical one, is just as functional. Of course, the better the performance, the higher the cost of its hiring. But quality is also guaranteed with this technology.
No maintenance required: The best thing about hiring virtual data center products is that the maintenance and security tasks are carried out by the company providing the service. Thus, the contracting entrepreneur can forget about this responsibility and simply report any inconvenience.
It has exclusive services: Those companies that want a quality and exclusive virtual storage service can have it. In fact, there is a dedicated server for those large companies that wish to have a dedicated equipment just for them. Of course, this is more expensive, but it delivers great quality and security.

Data Center products can deliver as much quality, security and stability as a private server. Of course, everything will depend on the company with which the service is purchased and also, the contracted plan.

Large companies can count on the dedicated server

It is a myth that virtual servers do not meet the high requirements of medium or large companies. In fact, with this type of contracting in mind, the dedicated server service was devised. This type of virtual storage consists of providing the contracting client with his own computer.

Of course, this is much more secure and efficient than hard disk partitioning, a technique widely used for storage. The idea is to make available a good amount of resources from the Madrid data center and direct them to a single company. In these cases, efforts are usually redoubled and security is handled very carefully, because this type of client usually handles a lot of customer data, which is sensitive.

At Neotel we have several plans, services and Data Center products. The objective is to be able to guarantee storage to any type of company, small, medium or large. Of course, this is not the only advantage of hiring our services.

Neotel has the best data center in Spain

The best data centers are located in Spain. Precisely, Neotel is one of the companies with more experience in communication solutions for companies in the Spanish territory and also in Europe. As well as mastering the IP PBX or virtual PBX software, we also have years of experience working with virtual servers. Hiring us has the following advantages:

Zero repair costs: Working with Neotel means not having to pay extra costs for repairs or special situations. The whole system is managed by our experts, with no overcharges of any kind.
The best experts: At Neotel we hire high-level experts, with 24-hour surveillance of the Madrid data center. Likewise, our clients can count on a completely free customer service, ready to solve any inconvenience.
The best data center Madrid and Seville: Neotel has two of the best data centers in Spain. Our facilities have state-of-the-art technology, security protocols and everything necessary to maintain stability, security and speed in storage.
Deluxe Virtual PBX: Those customers who want to have an advanced IP PBX communication system, can also hire it with us. At Neotel, we have everything a company needs to innovate in communication and at good prices. In addition, we have the best marketing and customer service modules, such as the dialer, the robot call or the platform for sending bulk SMS.

Undoubtedly, an extra advantage of contracting Neotel’s data center products is that we also have other services. Almost no company dedicated to the virtual server business can offer the virtual switchboard or other communication tools. On the contrary, we provide our customers with various technological solutions, trying to meet their needs in this area.

Sending bulk SMS to mobiles: A proven success

Nowadays we talk about lovemarketing, email marketing, blogging and other marketing techniques. The advent of social networks has caused advertising efforts to focus on the Internet. However, there is a practice from previous decades that continues to have good results: Sending bulk SMS to cell phones.

Sending text messages for commercial or business purposes has been around for a long time. Some companies have maintained it for the last two decades precisely because of its effectiveness. Below, we will present some data that prove the scope of bulk SMS for companies, so that you can understand why it is necessary to implement it.

Open ratio of almost 100%: Its main advantage

Those who rely on commercial or advertising SMS services rely on their impressive open ratio. Sending bulk SMS to cell phones has an average open rate of around 98%. This means that, if a campaign is sent to 100 phone numbers, at least 98 people will see the message and open it to see what it says.

Send massive SMS to mobile mass SMS for companies SMS sending platform

At a time when email marketing has become so fashionable among digital marketers themselves, text message advertising is much more effective. In fact, while SMS have a 98% open rate, promotional emails have an average open rate of only 20%.

But the open ratio is not the only statistic that demonstrates the effectiveness of sending bulk SMS to cell phones. In fact, text messages have a better link open rate with 20%. In other words, if a company sends this type of advertising, it is expected that this percentage of customers will click on the links sent through the message. This is a lot, compared to the 2% achieved by advertising emails, which are usually ignored and accumulated in inboxes.

SMS: The most read and the quickest to read

As much as email is related to the Internet, it simply cannot beat the ability to send bulk SMS to cell phones. While emails sent by companies may go unnoticed without even being opened, it is known that people tend to check a commercial SMS about 3 minutes after receipt.

In other words, text messages are not just advertising that is opened more. In reality, it is content that is opened more quickly. Even in cases where the customer takes longer to review them, they are more likely to be opened because of the format itself.

In addition, SMS marketing is believed to have a higher return on investment (ROI) than many marketing strategies. In this area, SEO is the best due to the fact that a blog is more economical and well worked, it can be seen by millions of people. However, the SMS sending platform also has good records in this field.

Sending bulk SMS to mobiles is a good format for advertising

Much of the success of sending bulk SMS for businesses has to do with the format of this messaging. To begin with, when a person receives a text message, it appears in the same notifications used by other Internet platforms. In other words, many times we might think that it is someone sending a WhatsApp message, when we are sent text messages. Therefore, we give it the same importance as other newer apps.

In addition, the way text messaging is verified makes it much more likely to be checked. With emails, it happens that most people are used to putting them aside, unless it is an important work or student matter. The reality is that human beings associate email with work or study. The worst thing is that we may leave an email for hours or days until we decide to open it, only if it is something important.

Text messaging, on the other hand, tends to have much less extensive inboxes that are easy to open, and it is even possible to see some of the key information just by checking the notification. It is much easier to go back to check an SMS than it is to check email and other formats.

Sending bulk SMS to mobiles: your best secret

In reality, sending bulk SMS to cell phones is also very effective and is well received for one key reason: it is not perceived as spam. Some studies indicate that up to 70% of consumers prefer to receive text messages from companies with which they are affiliated. According to a study conducted by the company Mobile Behaviour Report, 91% of consumers perceive this type of message as “useful”.

Similarly, it is believed that only 10% of customers perceive bulk SMS for businesses as spam. Because of this perception or belief, sending bulk SMS to cell phones continues to be so profitable, effective and positive for businesses. Moreover, this may be one of the main reasons why this medium is one of the most used when it comes to building customer loyalty.

This is also one of its advantages over social media marketing and email marketing. In general, these two practices are often seen as spam. In the case of the former, even paid advertising spaces on the platforms become annoying for users. In the case of the latter, there is no doubt that the practice is even abusive for people.

Why are consumers happy to receive SMS from companies?

In principle, the bulk SMS format for businesses is likely to facilitate good receptivity. However, it is known that customers view bulk SMS for business positively for the following reasons:

Immediacy and relevance: for many people, business SMS is positive because it is immediate. Especially if the information is relevant to customers, it is usually well received.
Reminders: One of the most common uses that companies give to their SMS sending platform are reminders. This is precisely the type of message that customers want to receive from their companies to make their lives easier. The best part is that this type of content also builds loyalty.
Source of promotions: Text messaging is one of those few formats that have the approval of users to receive new promotions and offers. As mentioned above, many people believe that this type of message is less invasive.

It is now known that sending bulk SMS to cell phones generates more leads than many other marketing mediums. In fact, if compared to other modalities, text messaging would have an advantage of up to 10% when it comes to generating sales.

SMS sending platforms: they are call center tools

The SMS sending platform is part of a large list of call center tools that exist in the market. There are specialized programs for this function, but at Neotel you can find this application as a complement to the virtual switchboard. This is much better because the tool comes integrated, being even more economical than other proposals.

Installing a virtual PBX allows all the communication of a company to be done via IP telephony. For this, you only need this software, broadband connection and small connection equipment. Undoubtedly, this is something that suits any enterprise, because this communication protocol is much cheaper, practical and of high quality.

In addition, virtual PBXs have many complementary modules that are very useful for entrepreneurs. That is to say, as well as having a platform for sending SMS, they also provide tools such as call launchers, call robots and other resources for business marketing. Undoubtedly, installing a virtual PBX is an advantage for any business, with an excellent cost-benefit ratio.

At Neotel you will find the best virtual switchboard

Neotel is a pioneer in virtual PBX services in Europe and the world. Our company has more than 20 years in the market of technological solutions. The software we offer is stable, fast, easy to use and its cost is adapted to the needs and possibilities of each entrepreneur. For this, we offer various plans with the intention that even new entrepreneurs can enjoy the advantages of this communication system. Contact us and contract this interesting service.

Professional voice-over services: the secret of big business

Advertising is an important part of any company’s business activity. Without advertising strategies and pieces, businesses basically do not exist in the eyes of consumers. Each part of the advertisements must be well thought out, since the idea is that the message arrives with aesthetics, conviction and convincing power. In this sense, the professional voice-over service is in charge of humanizing each marketing campaign.

Behind all the advertisements we see on television, radio or the Internet, there is an important background work. Part of this has to do with professional voice-over services. Behind the marketing there are experts in communicating what entrepreneurs need.

What is a professional voice-over service?

Professional voice-over services are responsible for producing the voice-over part of the advertising material. That is, what companies need professional narrators, or voice-over artists, to narrate. This includes the elaboration of dialogues and dialogues, their refinement and then their recording.

The commercials we see and hear every day are not improvised. In fact, the reach and success of those that stand out can only be explained by their planning, professionalism and the participation of professional voice-over artists, with technique and experience when it comes to voice-overs.

The professional voice-over service is essential to obtain the desired result. Sometimes, we see advertisements that have been recorded by people who have no knowledge in voice-over and recording, and inevitably it is understood that the advertising piece is of poor quality. Of course, consumers and viewers in general will not think that the problem is in the advertising.

The guarantee of a professional voiceover service

Professional voice-over services guarantee companies quality in their advertisements. This can be seen in aspects that not everyone would identify in detail:

Correction of the speech: Before recording the speech of an advertising piece, it is essential to verify how it is written or stated. It is not only about grammatical errors, but also about giving it the appropriate style according to the campaign and the product.
Good diction: Professional speakers know how to prepare voiceovers with outstanding diction. This is not something simple and, in fact, it is usually studied to achieve parliaments that, when recorded, are fully understandable.
Modulation: Speakers work with voice modulation to obtain speeches that are pleasing to the ear. All this involves conscious vocal work, techniques and sustained practice over time.
Professional recording: Recording an advertising piece involves using the appropriate equipment and spaces for recording. Robotized voices can also be used, which imply work at the level of programming and accentuation of the message.

All this cannot be achieved if you do not work with a professional and experienced voice-over service. Of course, this is not the only thing that such an engagement is about.

IVR and Call Center Calling Options

Voiceover services can work for any type of advertising piece. In fact, voiceovers are ubiquitous in a variety of company products and services. For example, voiceovers for call centers are very important, since they represent the company at all times.

When talking about switchboard voiceovers, we are talking about the voiceovers that a customer encounters when calling a company’s call center. These are the telephone options that are presented to the customer and all the advertising content that is introduced in the IVR. It is worth remembering that this is the system with which the client interacts when communicating, for example, with a bank, a clinic, or any other customer service.

The IVR and all the recordings that are transmitted from this automated system are central to forging the company’s image. It could be said that this is the face of the company and the most listened to advertisement by the clientele. Therefore, your voiceovers must be of high quality, well recorded and with excellent pronunciation. In fact, some companies invest money in hiring celebrities to do this type of work, as they understand the importance of these messages.

Voiceovers in other languages: a necessity

Businesses are becoming more and more transnational, so it is important to have IVR voiceovers translated into different languages. In Europe it is extremely necessary due to the close coexistence with customers who speak different languages. Each country is a potential market and approaching it requires adaptation and easy communication with customers.

In the case of service companies, translated voiceovers are often much more important. This has to do with the access to care that all people have as consumers. In Europe, this is an important issue with certain legal connotations. A good professional voice-over service offers to translate and record a company’s speeches in different languages.

Greetings and customer service center phone options are key issues. There are also IVRs that ask the customer what language they want to be addressed in and they simply choose their native language. From there, the user will simply listen to the menu of departmental options in their own language. This is how important it is to hire a voice-over service.

Female voiceovers: the preferred ones

Businesses that provide professional voice-over services are well aware of the preference customers have for female voices. For example, voice-operated cell phone assistants often have female voices. It is scientifically proven that both men and women prefer to listen to female voiceovers.

A good voice-over service has female voice talents to do the recordings. Of course, there is also a science to this type of work and that is why certain voices with particular characteristics are sought after, depending on the type of advertising and business. When it comes to voiceover, many aspects are handled with a great deal of precision to achieve the desired results.

It is important when using female voiceovers to use real voices and not robotized ones. This is precisely because the positive thing about women’s voices is that they are warmer. Robotized voices are very useful for other call center tools, but not for IVR or advertising campaigns.

Neotel’s professional voiceover service

Neotel’s professional voice-over service has everything companies need to get quality voice-over messages. Our experts in the field can correct the messages, record them with translation into other languages and, of course, with female voices. However, we perform additional tasks such as:

Infinite modifications: Many voice-over services do not allow so many modifications to the voice-overs. With Neotel, companies can get as many modifications as necessary, until the client is fully satisfied. For this, only a moderate surcharge is required.
Choose the number of foreign language voiceovers: At Neotel we have more than 12 languages to translate the IVR options. Russian, Mandarin, French, German, Italian and of course English. The contracting company only has to choose how many of these languages it requires for its voice locutions.
Multiple takes: Neotel’s clients can also request a service where certain aspects of the voiceovers, such as intonation and interpretation, are reviewed. In this way, the necessary corrections can be made, until the messages are truly representative of the firm.

Of course, this is in addition to the other innovative call center tools we have. The disadvantages of the virtual PBX simply do not exist, and even less so if you contract our software, which also incorporates a professional voice-over service to personalize the IVR.

How much does our voice over budget cost?

There are some proposals on the market for professional voice-over services. However, it is much better to have a company that offers the virtual switchboard, call center tools and customized voiceovers. Everything will depend on what each client requests for their recordings, although the basic service is very economical.

When contracting our virtual PBX, the basic voice recording service has a base cost of 7.50 euros. Of course, if you want more revisions, translations, languages and any particular request, the price goes up because it is really customized for the company. However, you can get a lot for an affordable surcharge and you have to remember that some of the recorded messages last over time.

At Neotel we offer you everything to improve communication for your client, so that you can listen to them and sell your services or products. Contact us to find out more about our professional voice over services.

mobile rates

Tips for choosing the best mobile tariffs

Choosing the right phone and data plans is crucial for any entrepreneur. Some people don’t know it, but making good decisions on this type of expense can make all the difference in the bottom line. In fact, defining the aspects of telephone communication deserves some attention from the decision-makers of a growing company. Of course, there is a certain methodology for choosing the best mobile tariffs among all those offered on the market.

Some of the following tips may be of great use even to anyone who is thinking of changing telephone companies. The matter requires a bit of analysis, organization and, above all, taking the time to get to know the service and think about it. Here are our tips for choosing the best mobile tariffs.

Don’t choose the first one you are recommended.

Mobile Rates

One of the most common problems when choosing mobile tariffs is that customers often rely on unverified information. As with any regular consumer, entrepreneurs and managers of a new company may rely on the recommendation of a friend or such a reference. In truth, these are nothing more than subjective opinions.

It is important to understand that a tariff oriented for the communication of an entire company is not the same as the monthly plan that a person chooses for his or her personal use. In other words, it is not very smart to trust a company just because we are regular consumers of it. The mobile tariffs of a private initiative should be projected according to the future and the business activity.

So, instead of relying on partial or unverified information, the right thing to do at a business level is to carry out research on what each company offers. This analytical spirit is the beginning of a wise decision when contracting telephone and data services.

Don’t just stick with the big-name companies

In Spain, everyone knows which are the most contracted telephone companies. In general, these companies invest more in advertising and also have more time in the market. For this reason alone, it will seem right to opt for one of the best known options. Of course, this dynamic occurs basically in all countries, since the telephony business is usually covered by only a few companies in other latitudes.

One very good thing that happens in Spain is that there are a large number of companies that offer mobile tariffs. Some are simply extensions of larger firms, but there are also independent companies such as Neotel. For example, our company is dedicated in principle to the service of the virtual PBX, but also developed plans. The fact is that there are many proposals that are not so well known.

The best thing is that you can always get good offers and plans beyond the traditional proposals. Therefore, it is important to be well informed about each plan offered by each telephone company. In addition, it should be remembered that plans change every year and it is always important to check the prices in the telephony market.

Ask yourself what your company needs

Of course, reviewing the phone plans available is not the only important thing when it comes to businesses. In fact, what few entrepreneurs understand is that each company obeys different communication patterns. This is how some companies spend a lot of money on very complete and expensive mobile tariffs, without needing to do so. There is also the case of new ventures that choose cheaper mobile tariffs that do not meet their communication needs.

Before choosing a minutes and data tariff, it is important to plan the business activity, especially if it is a new venture. There are companies that need more data and others that need more telephone conversation, and therefore, they should concentrate on that. When it comes to business plans, it is also important to calculate the cost of communication broken down by each operator or telephone used.

So, to choose the best mobile tariffs it is essential to analyze the consumption of the company, its activity, its number of members, among others. It may seem tedious, but the best companies are characterized by calculating their expenses well, optimizing their resources.

Use a mobile contract rate comparator

In Spain, special programs are used to mathematically compare different mobile tariffs. This may be due to the fact that here, as elsewhere in Europe, there is a wide range of offers. The fact is that this type of program can serve as a reference when choosing a telephone plan for your business or company.

On the Internet there are many proposals and the truth is that it could be very good to use more than one. Some of them ask for data such as the zip code and in this way, they compare the proposals according to the location, which is something important. You can also put in other data such as, for example, whether you are an individual or self-employed.

Of course, using the contract mobile tariff comparator should not be the basis for the selection. This type of application should rather be understood as a type of additional information to be considered. This is because buying prices or the amount of data and minutes is not enough when evaluating the best mobile tariffs for a business.

Find a balance between cost and benefit

Using a contract mobile tariffs comparator is not the only criterion to follow, because there are things that go beyond costs. If you are looking for cheaper mobile tariffs, this can be a good guide, but at a business level this is not the best option. In fact, the cheapest phone plans are not always the best.

Being straightforward, the compass of every entrepreneur should be to find a plan and a company that, being economical, offers a good service. There are companies with really cheap mobile tariffs, but with great reception problems, or even that are a scam because then immediately raise their costs. This is part of the problem of the permanence.

The permanence clause is a stipulation established by many companies, by means of which the contracting clients must maintain the contracting and payment of the service for a certain number of months. This is the type of conditions that should be read very well and that unfortunately sometimes appears in the small print. In any case, balanced choices are the best.

Think about the future

Perhaps at the time when an entrepreneur purchases his mobile tariffs he is just starting out and does not pay much attention to what he is contracting. It is not only important to check the phone plans in the here and now. To tell the truth, it is always advisable to think a little in the future, when the business grows and many customers must be served. Also in the type of service provided.

Therefore, sometimes it is better to pay for a 25 GB data service than a 20 GB one. It is also important to choose a company that has a diversity of mobile telephony plans. This will allow that, when you need a more extensive plan, you can move to this one without any setback, avoiding having to make a new search for a new phone company.

Look for one that offers the virtual PBX at once.

The virtual PBX is a software that allows you to control and manage all communication, allowing you to migrate to IP telephony, cheap and innovative. This is a technology that can be integrated even with some not so up-to-date office devices. This program unifies all communication, which ends up professionalizing it.

Neotel’s main product is the virtual PBX software. However, offering this service also involves developing mobile rates tailored to the needs of different types of businesses. But, in addition, this technological tool has different modules that facilitate and enhance both customer service and marketing tasks.

Our call center software offers useful applications such as call launchers, ideal for collection and telemarketing tasks. We also highlight other complements such as the platform for sending bulk SMS, the call robot for voice calls, the IVR, the CRM, etc. Undoubtedly, it is an advantage to hire the data and minutes service with a company that provides this type of program like Neotel. If you were wondering which is the best virtual PBX, go to our website and check our products, as well as the best mobile rates.