Neotel

Improve communication systems with IP Telephony

With the Neotel virtual PBX the voice is transmitted through the Internet. This is called VoIP (Voice over IP). Afterwards, the cloud call center in this same company allows large savings of money, with all the power of a system hosted in the virtual cloud. The virtual switchboards are a service for companies, so that they have the same characteristics of a conventional telephone exchange, only saving large amounts of money.

At Neotel we offer support for all types of communications over the Internet, being specialized in Ip Telephony and Voice over IP (VoIP). Many companies around the world use Neotel’s virtual switchboard and call center software, and save money every day thanks to this.

IP Telephony services typically include features such as repeat and return calls, call transfer service, call waiting services and caller ID.

Through IP Telephony a user can make calls from any point with an Internet connection. Because this communication system transmits the voice through the Network, it is the ISP (Internet Service Provider) service itself that is in charge of the management of the whole system. Which means less headaches for the user.

Economically, a call through IP Telephony is always cheaper than a traditional call. This is because it uses the same Network for voice and data transmission.

Telefonía IP

Today the vast majority of companies use IP Telephony for their communications. And also for internal communications within the company. Now these two worlds, the one of the transmission of voice and the transmission of data, are unified.

Potential Advantages of an IP Telephony System

Integrating voice and data in a unified way through an IP protocol, IP Voice, is without a doubt the way to go and where to look.

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Save on your international calls with Secure VoIP Telephony

In a short time the use of voip telephony will eliminate the need for booths and physical telephone exchanges.

As far as the cost of voip telephony is concerned, operators offer different options. Operators like Neotel offer great rates but also offer phones from multiple countries.

At the same time the advance of telephony has given voip telephony with greater security. Communications are now more secure thanks to secure encryption systems.

Calls are safer

In times of crisis this system of telephony allows great savings compared to the old conventional telephone systems in terms of local and international calls. Technological development has favored the adoption of VoIP telephony. Broadband connections have helped to significantly improve call quality. In fact many companies use VoIP telephony to contact their customers.

Telefonía VoIP

Costs are reduced with VoIP telephony

With VoIP telephony you can get international calls at very low cost through the necessary software and via the Internet.

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The ip telephony is a method of Internet voice transmission that supposes great savings of money to those who use it. Our system will be able to transform our voice into data and transmit this through the Internet to the target person.

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The Benefits of the Virtual PBX for Your Business

Benefits of the virtual switchboard for your company

PBX offer a number of advantages and savings over old physical PBXs.

Economic

A virtual switchboard represents a saving in front of the physical telephone switchboards because there is no investment in hardware hardware.

Solutions for SMEs

PBXs provide small and medium-sized businesses with options such as: click to call me back, virtual fax, telemarketing surveys, incoming call statistics, dynamic signaling, meeting room, queuing, selective signaling, third party verification, Spy & whisper, call recording, etc. In addition, the switchboards adapt to the needs of all types of businesses.

Remote Work

Access to the office is possible from anywhere in the world.

The virtual switchboard is a great impact for companies helping to improve communications with their customers and internally among employees.

If you want to know more about virtual PBXs, contact Neotel now.

PBX switchboard

Our virtual switchboard works through the Internet. Therefore the access of the personnel is possible from anywhere in the world.

A virtual PBX is, therefore, a PBX that runs through the Internet and is hosted in the cloud, allowing workers to access and connect with it from anywhere in the world, and entails considerable economic savings for the company that works With this advanced system of Telephony.

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WebRTC is transforming the call center

WebRTC basically allows us to get rid of headaches, achieve greater accessibility and more ease of use. And these are the things customers and agents want. Why not invest in WebRTC for your call center today?

WebRTC is a JavaScript API developed for the purpose of establishing communication functionality directly in your Web browser without the need to download plugins or clients. Thousands of Web browsers already support WebRTC; And also works on the most popular mobile devices.

Now customers can choose to interact with call center agents through social networks, email, web chat, phone, … No need to install additional add-ons, now agents are a click away from customers if These decide to connect through WebRTC.

WebRTC is known for making life easier and in a lot of situations. With WebRTC thousands of people every day in the world have meetings without having to install anything, and simply using their Web browser. Therefore, it should not surprise us that WebRTC is becoming more and more popular in the call center.

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Sales and marketing tools for your SME: the virtual PBX

Quality and speed of care; This is the magic formula to increase the user experience and improve sales.

Not having a physical location but having a virtual pbx can be the image change your business needs. The customer who feels served by a company that has many extensions thinks that it is something important and great and this produces security.

No doubt the improvement in the user experience is the main advantage of a virtual PBX.

Improve the user experience with the virtual PBX

Thanks to the virtual switchboard we take care of Computer Technicians forever and ever. The virtual switchboard is extensively configurable according to our needs so it becomes a powerful tool.

With the virtual switchboard in your company, the number of unanswered calls is reduced considerably.

Effective and controlled

Providing good telephone assistance helps to promote a more professional image about our customers.

Improve your personal image thanks to the Neotel virtual switchboard

The switchboards help the entrepreneur and his company to grow. Expanding and reducing the number of extensions is very easy. You can configure your virtual PBX with as many extensions as you need.

Flexible growth

With the virtual switchboard we save on both time and money. Gaining productivity and mobility thanks to the virtual switchboard is possible, with Neotel.

The virtual PBX is cheaper than the PBX.

It’s easy to understand why more and more companies are moving to the virtual switchboard.

Save costs and time with the virtual switchboard

Multiple advantages for SMEs

The utilities of virtual PBXs in SMEs are many. The service they offer allows them to offer the best telephone service to the customer. Highlights of advanced virtual PBXs:

– Fax in your email
– Multi-Conference
– Call queue
– Call diverting via the VoIP PBXs
– Voicemail
– Autoatention, you can configure it personally from our panel

Multitude of configurable options

Neotel is responsible not only for the programming and commissioning of the service, but also for the resolution of possible incidents, security and maintenance.

The Neotel virtual switchboard is the most advanced system of telephone communication between the company and customers, and also among employees. The entire system is housed in the Neotel cloud.

Functional PBX PBX

Today in this article Neotel wants its followers to understand the advantages of the virtual switchboard against the traditional and obsolete physical telephone switchboards.

The virtual switchboard has been established as the best system to have in all types of companies, whether large corporate or small and medium enterprises.

It is a market like today so highly competitive for your company, it is necessary to stand out over others. And with Neotel and its switchboard is now possible.

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Definitive Guide to Software Call Center

Hire your cloud-based call center with Neotel!

The best call center management software: Neotel and its predictive dialer

Neotel’s call center software is very simple to use. With a management panel at your disposal the user has all the necessary tools to manage their call center. You just need to hire Neotel’s call center software.

Neotel offers agents around the world the best rates on calls. Take advantage of this unique opportunity to grow your business.

Do you have any questions about our call center tools? No problem. Contact Neotel and we will solve all your doubts.

Our software is intuitive and easy to use.

Our intelligent software predicts the best time to make calls and thanks to this we increase the productivity of agents by spending more time in conversation with customers.

When your agents use Neotel’s call center software, it’s just like giving them a super powerful tool with which to carry out mass marketing campaigns over the phone and that work.

Generate more sales in your SME with call center software.

How to choose the best call center software for your business

By hiring Neotel, call center representatives can monitor their agents and work remotely.

When it comes to hiring a software company call center, it is important to find one that is the best, looking and looking for online reviews to know the opinions of users about it. Rates are also important. Not always the most expensive means the best. As not always cheaper is stable over time.

Benefits of call center software

Today to masterfully operate a call center you need to hire a software dedicated specifically to this. Regardless of the type of business, all call centers in the world require the best management tools.

Thanks to the call center software with Neotel, administrators can see which of their agents stand out most for their value. And it is also useful when locating faults that always exist and so try to improve.

All these actions are carried out in real time. You will be able to know the ratio of incoming and outgoing calls. You will know when your agents are working or at rest along with all the information related to the active campaigns.

Those in charge can monitor calls in real time and even give instructions to the operator.

It makes the supervision of the agents very easy.

The call center supervisors know the importance of having a team of quality operators since a single broken link in the chain can lead to tragic situations the future of the company. Fortunately thanks to Neotel’s call center software, the call center manager can remotely even monitor everything going on wheels.

An advantage to take into account is the Telework, where thanks to this agents can perform their tasks without any inconvenience remotely from their homes. This has many advantages for our workers. And for those responsible for call centers. You know: a happy employee will generate more sales.

Moreover, thanks to telework, those responsible can hire operators from all over the world, thus choosing cheaper labor. And even if preferring to opt for local contracting, the responsible continues to save costs, not having to invest in computer equipment for operators who will work from their own homes.

Feel the flexibility to work with our call center software.

As a manager, having control of your call center from any point is a freedom.

Call center management software puts your business in the cloud so you can control it from anywhere. Seriously. You just need a computer and internet connection.

Robot call

Agents use call center management software to customize campaigns

The possibilities offered by hiring call center management software are unlimited for small and medium-sized businesses that want to make that leap in growth.

You can customize campaigns to your liking.

Businesses use cloud call center software to organize sales

Predictive dialing

Increases sales in the company with call center software

If you really want to scale your company and call center, with our software you can.

Ask us for predictive, progressive and Robot Call dialing.

Virtual call centers save businesses money.

Companies use virtual call center to save money

Reduce costly IT maintenance expenses with Neotel cloud software.

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Virtual PBX and Telework

Virtual PBX + Telework:

– Allows transfers
– You can use the extension of work anywhere on the planet
– The calls will do them with the number of head of the company, or the one that you decide
– It is necessary that the teleworker has an IP telephone or a device with Internet connection
– Receiving calls is free
– The cost of the calls is the same as being in the office
– The virtual switchboard allows teleworkers to use the phone from anywhere in the world

Virtual PBX

Calls to the teleworker are exactly the same as the rest of the office employees.

Making calls has no extra cost for the teleworker, no matter where in the world you are. You just need an Internet connection to work.

The PBX is in the cloud.

Possibility of using any telephone that is linked to the work unit. All you need is an IP phone or softphone or if not a computer with a network connection. That’s as simple as that.

Virtual PBX

Motives such as mobility and flexibility make more and more companies around the world bet on Telework. This is possible thanks to the Internet and all professional tools. And one of them is the virtual switchboard.

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What tools or functions does the virtual PBX provide to my business?

Let’s look at some of the options offered by a virtual PBX:

Call Recording

Fundamental to carry out an internal control over the calls and possible conflicts with clients. A virtual PBX can record all calls and store them for later retrieval.

Call management according to different schedules

Depending on the time when we receive a call, we can program the virtual PBX to act in one way or another.

Call transfer

We can transfer calls from one extension to another.

Redirects

If a number is busy the PBX automatically redirects the call to another available line. We will never lose a call from a potential customer because of a busy line.

Virtual PBX

Option menu

Possibility to program different options according to the key that the client clicks on his terminal. This is very useful for transferring the call to one department or another.

Idioms

A programmed locution allows to inform the client while waiting for what we want, being a promotion that we have active at that moment, or anything else.

And this is just a small sample of what a virtual PBX offers.

The virtual switchboard allows the customer to give a better service and more quality. With features such as call recording, call handling depending on different schedules, call transfer, redirections, options menu, voiceover, … our company will be able to maximize sales faster.

And it is that customer service is paramount for any company that considers itself professional.

When a customer wants to know more about our products and services, perhaps because he has already consulted us online on the Internet, it is very likely that his next step is to try to contact us in a telephone.

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Is it important for my company to have a virtual PBX?

Call Neotel at 952 64 10 34 or 902 088 500 and ask for more information about our PBX.

At Neotel we think about your needs and we adapt a plan for you and your company in particular.

Still using an analogue switchboard? Surely after reading this article you will want to make the leap to Neotel’s virtual pbx.

Contact us and do not stay anitcuado!

Advantages of the virtual switchboard for businesses

Cost Savings

This service is managed from a single switch regardless of the number of venues you have distributed. In addition, it allows us to make free calls between employees of the company.

Control of the telephone attention
These tools provide us with a statistical system for analyzing different data. In addition they offer the recording of calls to be able to evaluate the quality of the service offered by the agent and to be able to solve incidents of a faster form.

Efficiency

Virtual PBXs allow the calls to be answered only by the appropriate agent for the same. How? It has a functionality where the call can be diverted to the desired agent.

Management by schedules

It does not matter anymore what work schedule we have. If the phone rings and no one is already active at the same time to answer the call, a locution will jump to give the image that we are still active.

Mobility

It is possible to receive and make calls from any line of the company no matter where we are.

Currently there are systems of switchboards housed in the cloud with which allows a series of functionalities that until now were impossible.

Virtual pbx

Often for companies that receive a large volume of calls it is impossible to meet all of them.

And there is no doubt that communication over the telephone is still the main and most important today for customers.

The Internet has revolutionized the world of Telecommunications. This allows companies to access a large number of tools to facilitate the management of work.

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Why you should care about cloud software for call center

By far, the cloud is more convenient for call center managers. It is flexible and scalable.

The cloud means convenience

Benefits of a Cloud Call Center

Scalability

With the cloud, scalability is never a concern. In addition we will save in dptos. Of IT. This means that we are going to save very long waiting times which is what happens when you depend on these types of departments. With the cloud the infrastructure is already established in the cloud of Neotel. Adding or removing agents is really easy.

Hire more talented professionals

Because agents can work from anywhere, they can be hired all over the world. Do not just stick with the professionals in your area. Hire the best agents, no matter where you are.

Remote agents

Call center software

Cloud-based call center software makes it possible for agents to work remotely. Because it is accessed from an Internet connection, agents have all the software at your fingertips and from anywhere.

Continuous updates and new features

The applications are hosted in the cloud and updated by Neotel developers; And not by the computer personnel of your company. This means that when a new update is released this automatically arrives at all clients.

The cloud works differently. All applications are hosted outside the client’s business. The tools are housed in the Neotel data center.

The term cloud is used very frequently today. However there is still some confusion as to the meaning of it. Agents use Internet networks to access call center tools.

What does cloud for call centers mean?

If you are a call center manager, you should be concerned that he or she is staying with Neotel and in your cloud. They are all advantages.