Virtual PBX call recorder: educating your telemarketers

We all know that business calls are recorded. This is usually done to monitor the quality of customer service and also to check the purchase of products and services via telephone. There is also a lot of talk about national laws that oblige employers to perform this back up. However, the virtual PBX call recorder also serves another purpose: to educate telephone operators.

Call recording should not only be considered as a tool to penalize internal mismanagement. In fact, keeping a record of recorded business conversations helps to avoid poor quality, erratic and deficient customer service. It should be noted that the image that consumers have of the company will depend on this, which is no small thing.

Listening to recorded calls provides guidance to the novice teleoperator

premium virtual call recorder

Call centers are often characterized by constant employee turnover. For this reason, the educational work of human resources departments is constantly tested. Each new hire involves the management of human capital that, with or without experience, will have to go through a learning process. The objective will always be to ensure that these telemarketers are able to answer or make calls based on the company’s criteria and principles.

This is where the educational role of the virtual PBX call recorder comes in. In fact, one of the most didactic elements in a customer service center are the recorded commercial conversations. They serve as an entry point for new recruits to distinguish between correct and poor quality management. In the midst of a training course, this can be a resource to ground novice telemarketers so that they understand how to do their job.

However, the virtual PBX call recorder is not only an excellent introduction to the job. In fact, this is an element that can be used in various educational tasks, throughout the recruitment of telemarketers. Basically, the records and the ability to record conversations will allow workers to raise their level.

Evaluating, correcting, and rewarding

Having a virtual PBX with a call recorder allows for a wide range of educational activities with tele-operators. In fact, from here, it is possible to implement a performance evaluation system for each agent. It should be noted that the recorder is part of a much more complete monitoring system in the case of Neotel.

With the call recorder, real-time evaluations can be made for each individual teleoperator. In the same way, it is feasible to use the record of each agent and evaluate their performance.  Regardless of the method preferred by the coordinators, the objective of this type of activity is to make the workers aware of their deficiencies. In this way, they can improve their service by internalizing their mistakes.

By evaluating and correcting, telemarketers learn and improve. Of course, this means an incremental improvement in the management and productivity of each of a company’s telemarketers. Likewise, bonuses to telemarketers can be made based on their performance. To this end, tests can be carried out based on the company’s customer service standards. The virtual PBX call recorder can be of great help if it is used well.

Neotel has the best call recorder virtual switchboard

Neotel’s virtual PBX not only has a high performance call recorder. In fact, our software has a whole monitoring module that is very useful for any kind of enterprise. In fact, other of our add-ons are the spy and whisper system and third party verification.

With the spy and whisper, a coordinator can listen to the call in real time, while a telemarketer is handling the call. If the agent makes a mistake or has a question, his superior can give him advice or tell him what operation to perform in the system to solve the customer’s problem. Third-party verification is an ideal function for selling products and services over the phone.

At Neotel we also have a premium call recorder. This has a larger storage capacity and can record the equivalent of two years of conversation. This special service only involves a small surcharge and is ideal for large companies. If you are interested in this and other complements of our program, please contact us.

Telemarketing surveys: perfect for measuring customer satisfaction

Surveys are an evergreen means of data collection. While everything is in a constant state of flux, the work of surveying customers and consumers continues to go from strength to strength. What has changed drastically is the way in which surveys are conducted. Today, one of the best ways to do this is telemarketing surveys, which are conducted over the phone and without any hassle.

Of course, this is not the old trick of calling customers to ask tedious questions. Nowadays, having a call center switchboard service allows you to do this in a much more automatic, simple and hassle-free way. Right now, you will see how customer satisfaction can be measured to obtain information of strategic value. You will also see how Neotel’s telemarketing surveys work.

Telemarketing surveys: ask any question

telemarketing surveys

The opinion of a company’s direct customers is a priority. So much so, that this information is crucial to carry out commercial strategies that boost user consumption. Knowing these opinions, companies can create new products, make offers and change fundamental aspects of their products and services. The goal will always be to sell more than before and have more consumers.

Precisely, telemarketing surveys are a great ally to know the opinions of customers. With this tool, it is possible to ask for example “What is the customer’s favorite product?”, or “What would they think of a service with x characteristics?” All this implies precisely knowing the satisfaction and preferences of users. Any question about products and services will generate useful information for the company.

Similarly, you can ask about what things users do not like about the products and services. For this, some options are used and placed in telemarketing surveys. The good news is that this service allows companies to give alternatives to answer the questions. Have you never answered or used this service with any company? Right now, we will explain how it works.

Telemarketing surveys in the IVR

When a customer calls a company with a call center switchboard, he usually encounters an interactive system. This is the one that welcomes the caller, asks for the customer’s basic data and leads him through the telephone options. This implementation is known as IVR or Interactive Voice Response system. It is an important part of any company’s telephone service.

Precisely, the IVR is the implement in which telemarketing surveys are placed. In fact, this is a system that allows the insertion of voiceovers of all kinds. The interesting thing here is that you can also add options for customers to answer by dialing their keypad.

For example, if in a survey a company wants to ask its customers “What do you think would improve our services?”, the options could be 1: “Better costs” 2: “More alternatives” or 3: “More discounts”.  What users will have to do is simply use their numeric keypad and dial the number of the answer they want. If, for example, a person prefers “better costs”, he/she will only have to press the number “1”.

Obtain quality information without generating nuisances

The best thing is that companies will not have to call their customers to execute telemarketing surveys. In fact, it is the users themselves who, when calling, will come across the questions and answer them at some point during the call. This can occur at the beginning or at the end of the telephone contact with the company. Similarly, inquiries can be made while the customer is on hold.

In addition, listening and answering such a question usually takes no more than a minute. Everything is very simple and customers will feel that their opinion is heard by the company. This is much better than calling people at home and conducting telephone surveys. The immediacy of telemarketing surveys via virtual switchboard makes customers want to participate and this is a priority to get legitimate answers.

In this sense, Neotel’s call center PBX is designed to host telemarketing surveys with ease. In other words, to have this useful tool, all you have to do is purchase our software in one of our plans. Each entrepreneur will be able to change the survey as many times as he/she wants and our program will present the data obtained in a simple way. Undoubtedly, this is one of the best complements of our program and it is at your fingertips.

click to call me back Neotel

Click to call me back: three things you can do with it

The virtual IP PBX is a multifunctional tool that has the potential for any type of business. Far from what many executives would think, this software is no longer a call center program. Today, it is more of a comprehensive solution for business communication. In fact, all company communication channels can be enhanced with this type of service. The greatest demonstration of this is the click to call me back implementation.

The click to call me back blends the call center with the corporate website. This combination allows to obtain higher profits and, at the same time, to take advantage of the digital portals of any company. This implement is basically a button that is added to the website and when potential customers want to contact the company, they simply use it.

Click to call me back: Personalized Customer Service

click to call me back

The click to call me back button allows each customer to leave their phone number to the company. For this purpose, this implement has a special box with a form where interested users leave their contact. In this way, anyone who wishes to make an inquiry or purchase, can leave the communication in the hands of the company. Of course, this guarantees immediacy and the possibility of personalized attention to each user who uses this plugin.

What could be more personalized than the fact that the company will call the customer if he leaves his number? Click to call me back is very effective because it allows you to concentrate your efforts on users who would be interested in what the company is selling. It is a type of interaction that is much more likely to generate a sale than a random outbound telemarketing call. In fact, this type of complement enriches the work of marketing departments.

Of course, for this to work, it is important to return the call to the caller as quickly as possible. If it is a customer who is looking for quotes, he might find a quicker response from another company and that is what you don’t want. For this reason, there should always be a phone agent in charge of reviewing the data received by the click to call me back button.

Allows to compete with other companies

Having the ability to be able to contact users who are interested is a unique opportunity. In fact, the click to call me back logic in itself represents an advantage, especially if the call center is efficient and fast. It is worth noting that this is a solution that is not yet known by many companies. This gives a competitive advantage to those entrepreneurs who use it to boost their business.

To tell the truth, the mere fact of achieving commercial communications from the web portal is quite significant. Most companies know that it is essential to have a website nowadays, but they limit themselves in that it is only a kind of showcase. Generally, these do not allow to convert visits into closed business because they do not allow to establish a more direct contact.

A large percentage of businesses that have a website do not even have their phone numbers or e-mail addresses updated. In this universe, installing the click to call me back button allows any company to compete with an advantage over its competition.

Allows you to create a database

The main function of the click to call me back button is attractive enough to think twice about. But those owners who take full advantage of it manage to see beyond that. As mentioned above, with this button, customers leave their phone numbers for the company to call them back. This allows something additional and that is to create databases for marketing campaigns.

In other words, any company can obtain at least the telephone numbers of potentially interested users. These can then be used in marketing campaigns. Of course, everything will depend on the legislation and the use of the information. Nevertheless, this is a golden opportunity to do more business.

This is just one of the solutions that the virtual IP PBX offers to entrepreneurs. It doesn’t matter if your company is new, is growing or if it is an emporium. At Neotel you will find these and other options that will instantly revolutionize your business.

The positive psychological impact of IVR on customers

The virtual switchboard is much more than a tool for the call center. And definitely, this type of department has a very important impact on the company’s image. Having customer service tools has, above all, the intention of promoting the good image of a company, as well as the approaches with the users. In this order of ideas, the IVR plays an important role. There is a lot of talk about the ability of IVRs to generate automated solutions. That is, through them, customers can solve some problems on their own. Their ability to disseminate advertisements of any kind is also fundamental. But beyond all these functions, which are true, the IVR has an impact on the customers who call the company.

IVR: Introducing the customer

ivr interactive voice response

To begin with, the IVR is an interactive voice response system used in the most prestigious call centers in the world. Basically, this tool is the one that asks us for personal data and directs us through the telephone options when we make commercial calls. It would appear to be a simple operator, but everything in this mechanism is designed to improve the customer experience. The IVR interactive voice response allows users to be introduced to customer service. Therefore, its structure allows the introduction of voice messages and recordings. Each company must create its own institutional welcome messages, consistent with the company’s mission, vision and other corporate identity elements. This introductory message alone has a very positive effect on callers. If the message is well recorded, directed and edited, the right thing to do is to generate a good feeling in the user. Although calling a call center may not always be a pleasant chore, a good greeting can noticeably calm the customer. The intelligent use of voices is usually fundamental to achieve this effect, because it will allow users to feel that soon their doubt or problem will be solved. If the caller becomes tense when calling, this part of the call should calm him down a bit.

IVR facilitates call queuing

One of the reasons why IVR technology is so widely used in the business world is because it makes customers feel less stress during the wait. Some call centers are really congested and even if we don’t realize it, we often wait longer than we think. Precisely, this happens because the interactive voice response system is distracting, with messages that are also attractive to the ear. Internally, every call center has queues of waiting callers. These are customers who are waiting for a telemarketer to answer them. Sometimes, these queues can be very long, but the IVR is busy with each user, communicating the greeting, guiding them through the options, transmitting some advertising and all this allows the agents to save time. The best part is that customers don’t notice this, so it’s a fairly seamless process. Every message should be aimed at distracting and keeping the customer in a good mood. Even if it is a telemarketing survey, a welcome or an advertisement, the right thing to do is to evoke reassurance. The IVR interactive voice response also plays a dosing role in case users feel any discomfort. This will also help to improve the telemarketer’s management, especially if it is complicated.

Our IP PBX has a highly adaptive IVR

Neotel’s IP PBX is one of the most innovative and advanced in the market. Of course, we also provide companies with an easy-to-configure and versatile IVR system for any type of business activity. Our interactive voice response system even allows the addition of telemarketing surveys, key to creating strategies. 20 years of experience and hundreds of contracts from companies all over the world accredit Neotel in the business communication business. Our software is one of the most stable, modern and easy to use. The best thing is that it has several useful applications for marketing, as well as for other vital tasks within a company. Undoubtedly, having an IP PBX with a guaranteed IVR is something positive for any type of enterprise. Contact us, in case you want to purchase any of our products.

Cloud-based video calling for enterprises: Better than the phone

2020 was the definitive year to internalize the use of cloud-based video calling by the world’s population. The pandemic meant a shift away from the family and work environment that could only be balanced by video calling implements. Today, the impact of this technology is no longer perceived as an emergency solution, but as part of our daily habits.

Undoubtedly, mankind has taken the definitive leap to progressively dispense with voice calls. In the meantime, many data indicate that at the enterprise level, video calling and video conferencing in the cloud are perceived as much more effective communication mechanisms from multiple perspectives. Both customer service and internal work have benefited immeasurably. Likewise, marketing has evolved thanks to this new communication tool.

Positive perception within companies

video calling and videoconferencing in the cloud

According to a recent Forbes Insights report, more than 60% of business executives believe that video calling has had a positive impact on business communication. Not only do they consider its potential advantages, but there is also a clear preference when compared to the use of telephone calls. In many institutions and companies, this resource is already part of everyday life.

According to the report, video calls in the cloud improve many aspects of business work. Internal work is improved when orders or action plans need to be extended. A better relationship between customers and company employees is also assessed. It is also believed that the use of this type of communication allows to optimize resources considerably.

In addition, the world’s largest companies are evolving at the sales level thanks to video calling in the cloud. Companies are already seeing the possibility of increasing revenues through the use of this type of application. As a result, an increasingly attractive concept for private initiatives is beginning to appear: hybrid sales.

Video calls are ideal for hybrid sales

Hybrid selling is nothing more than a concept that invites to integrate the process of selling to various technologies. Specifically, this practice suggests addressing both telemarketing and the new Internet tools. Before the Internet, distance sales were mostly made by telephone. Subsequently, with the rise of social networks, the telephone was largely abandoned and all efforts began to be invested in cyberspace.

Now marketing aims to use both resources equally, in order to achieve more sales. For the proponents of this vision, the video call in the cloud is an ideal element for the activity of selling. In fact, this trend indicates that companies should not video call their customers only as an emergency solution. The idea is to normalize this type of contact, until it in itself promotes commercial exchange.

The video call has the advantage of bringing a certain presentiality over long distances. This is advantageous, because neither the customer nor the seller has to leave home. And since both see each other’s faces, empathy and emotional connection are more easily achieved. This also fosters a state of trust that is often the trigger for countless sales and successful, long-lasting business relationships.

At Neotel we have a module for video calling in the cloud.

Of course, it is not the same to make a videoconference in the cloud using a social network, than with a business module. At Neotel we offer the WebRTC Line service and an institutional digital environment to make video calls. Seeing that the company has its own implements for communication, the customer will understand that he is talking to professionals and that there is a serious business structure. In fact, this also strengthens trust.

To get the cloud video call and video conferencing module, you only need to pay for the basic virtual PBX service. Otherwise, this and other add-ons are completely free of charge. And if you still do not know what to choose between physical or virtual PBX, the truth is that the latter does not require complicated installations or large investments. Everything is managed from the Internet and the cost of the software is cheap, adjusting to the needs of each entrepreneur. If you are interested, contact us.

Mobile PBX: useful for telemarketers and executives

The cloud PBX is no longer a call center implement. Today, it is more of a support for business communication that should not be dispensed with. In fact, this type of system can now also be used on devices outside the office, such as smartphones, for example. This is precisely the function of the mobile PBX, an application that can be useful for different functions within any company.

Although it seems that this type of implement is not necessary outside the office, having it is advantageous. Its installation is equivalent to having the virtual switchboard in the comfort of a cell phone. And with this, the worker or the employer has professional tools for communication.

What is the mobile switchboard?

mobile pbx

Mobile PBX is basically a virtual PBX for cell phones. Actually, this is a program designed to handle some of the basic functions of call center software on the cell phone. Any employee or executive who has it will be able to answer and make calls in a professional manner. The latter is important to maintain the good image and institutionality of any business.

It would seem that this type of implement is not necessary nowadays. Certainly, today’s smartphones can connect to the Internet and do many things with ease. However, some elements of the cloud PBX are unrepeatable, necessary and can only be used if we are connected to the software. A clear example of this is the ability to put a call on hold.

When a worker has the option to place a call on hold, it projects an image of formality. It is worth noting that, when using this function, institutional audios are heard, giving the company a sense of formality. What the mobile PBX facilitates, is that the same formal and professional aura that the system allows through the call center, can be achieved from a smartphone. In this way, even those workers who are away from the facilities will be able to maintain the institutional image.

Professionalism outside the office

A call center has all the tools of the PBX in the cloud to provide professional customer service. Through the mobile PBX, any company employee can ensure the same, even when away from the premises. Functions such as placing a call on hold or muting can be activated with simple codes from the smartphone’s numeric keypad.

From this, an executive who is on a business trip can manage phone calls as if he were inside the company. This gives greater credibility and formality to companies, no matter where their employees are. For this reason, it is a complement that even managers and other decision-makers can also take advantage of on their executive phones.

On the other hand, the mobile PBX allows telephone operators to answer calls even outside the office.  This is a possibility that is very useful at the present time, given the pandemic. It is worth noting that both companies and professionals are increasingly inclined to work remotely. In this universe, being able to manage the call center software from a cell phone is a very intelligent work solution.

At Neotel we give you the mobile switchboard for free.

In general, the virtual PBX for mobiles is usually sold as a separate software or add-on. At Neotel, we guarantee our customers to obtain this extension at no additional cost. This means that any company or entrepreneur who contracts our software will automatically have this implementation for their workers without paying anything. No special SIM card installations or complicated processes will be required.

Neotel takes care of all the technical part and enables the assigned teleoperators or executives with access to the software. Take advantage of our virtual PBX offer, with the best plans, free implements and a service adapted to the needs and availability of each entrepreneur. Undoubtedly, this type of system improves communication, making it cheaper and allowing the use of additional tools for marketing and customer service.

Contact us in case you are interested in the service and would like us to answer any questions.

The benefits of using a call recorder in the enterprise

The call recorder has become an essential part of every fully-fledged company. Today, there are not many professional call centers that do not use this function. Beyond its legality, which is a fact if done correctly, this practice is an excellent means of resolving conflicts with customers.

The call recorder has become a great problem solver. To be even more precise, it is a tool for work control and conflict resolution. Listening to a recorded call, when faced with a customer’s problem, is an input that allows to bring the business relationship to a successful conclusion. Every day, companies use this complement of the PBX in the cloud to speed up the management of specific problems.

Better handling of problematic cases

Those who have worked in a call center, either as telemarketers or coordinators, know that some cases become emblematic. For example, a customer with a very serious problem that is not solved quickly may call numerous times, make complaints and generate a climate of annoyance throughout the department. It is precisely in these cases that the call recorder can be indispensable.

In principle, because going back to the call log will allow the company’s representatives to better understand what has happened with this type of customer. It is likely that, in a first call, this user had a problem with the handling of his request, or that the operator who attended him did not treat his case well. For sure, making a report incorrectly can cause problems in the system, in the processes and delay the resolution.

In any case, going back to the first contacts made by a customer can give us clues as to what has happened. For example, it may be that call center operators are dealing with a customer with some kind of mental condition, in which case, identifying it could help in resolving the conflict. In fact, each call that comes into a call center is totally unique and different, so information is required to deal with each situation. Precisely, the call recorder allows to obtain data to delve into these difficult cases.

Call Recorder: Auditing the service

The call recorder can also be used to monitor the performance of call center operators. In fact, some cases of customers with problematic cases are generated due to poor management by the operator, or even inadequate treatment. In practice, recorded calls are implemented by large companies to grade the work of their employees.

Those companies that are starting their contact center should know that it is essential to periodically verify the performance of their telephone agents. Precisely, the call recorder is used to review how each teleoperator attends to users. In this way, it is also possible to know which are the most reliable employees and which perhaps take the job lightly.

In addition, Neotel’s cloud PBX offers entrepreneurs the spy and whisper function. With this tool, a supervisor can listen in real time to the call of a telemarketer and even help him, in case of facing a difficult management with an impatient customer. This tool is also ideal for guiding tele-operators who are very new to the company. It is important to remember that a company’s reputation is built above all on the quality of its customer service.

Neotel’s Cloud PBX: With high-performance call recorder

If there is one thing that characterizes Neotel’s cloud PBX, it is its excellent call recorder. Our recording module is very easy to use and allows you to listen to every call that comes into the company very easily. In addition, this implement has spy and whisper function, as well as third party verification. This last application is essential for sales or service contracting done over the phone.

The call recorder is part of the basic service of the cloud PBX. However, we also have a premium call recorder designed for larger companies. In this case, for an additional charge, we guarantee a space of 1 terabyte to those entrepreneurs who request it. This is like having a storage space equivalent to two years of conversations. At Neotel we offer the best callcenter tools available in the market.

Telemarketing surveys: A better way to obtain information for companies

There is currently a whole debate about how companies obtain customer information. There is a lot of talk about the sale of data, big data, social networks and consumer protection laws. It should be noted that there are economical, legal and very effective ways of knowing what the consumer needs and that can be managed from the company itself. Probably the most effective are telemarketing surveys.

In fact, it is surprising to know that firms that sell information to other companies get it through this type of implement. For this reason, it is important to know how the search for these data of potential consumers is carried out nowadays. In addition, we will also explain how any entrepreneur can obtain this flow of commercially useful information on their own.

How are companies obtaining commercial information?

First of all, it is important to note that commercial information is usually the information that every company needs to carry out its commercial strategies. This involves knowing, for example, the preferences of groups of consumers to whom a product or service is to be offered. Basically, there are two types of relevant information: personal data and possible preferences. This is how data leads are configured.

A data lead is nothing more than a personal profile with verified data and commercial information. In Spain, obtaining a single profile of this type can cost between two and up to 15 euros. There are companies that even make survey forms and illegally sell consumer data. This seems an expensive investment, considering that, in order to carry out commercial strategies or campaigns, at least thousands of profiles are needed.

However, companies have in the call center software a solution to get their own commercial information. This is telemarketing surveys, which are more effective, secure and legal, understanding that they are also carried out by customers. Thanks to Neotel’s virtual switchboard, any entrepreneur or company can carry them out from their own business telephone line.

Telemarketing Surveys: Make them from the IVR

Neotel’s call center software has an innovative telemarketing survey module. In fact, our system allows you to configure an IVR whose structure contains the possibility of asking questions to customers who call your company’s number. In other words, by having our virtual switchboard, any business acquires the possibility of including surveys that customers will answer when they call the company.

Our company also has a CRM software, which allows to capture basic customer data when they make a call. The IVR, or interactive voice response, asks the customer for the data and this can be displayed by the teleoperator and even saved in the database. In summary, the IVR, telemarketing surveys and CRM together form a system for capturing information of commercial interest.

In fact, these modules could be used to generate the famous data leads, with personal information as well as other data. By means of telemarketing surveys it is possible to consult tastes, product preferences, proposed potentials and to carry out practically any opinion study for commercial purposes. In a few words, any enterprise can be self-supplied with the necessary information to create new products and effective strategies.

Using telemarketing surveys is very simple

Introducing telemarketing surveys to the IVR is very simple. The important thing is to program a structure in the system that allows the introduction of survey locutions. In fact, our virtual PBX allows you to enter both the questions and the options to be used by the users who call the call center. This means that your customers will be able to answer any type of question they are asked, very quickly and by simply pressing the numeric keypad.

To be sure, many consulting companies that sell information use this same method. Surveys are often the basis for much of the information that many companies are now buying at very high prices. Why buy this data when you can get it first hand for much less. The best thing about our telemarketing survey module is that it is free for companies that contract our call center software.

At Neotel we have several plans so that virtually any entrepreneur can enjoy the benefits of our software. The features of the virtual PBX we offer are really functional. Our program is innovative, easy to use, stable and with many modules that will facilitate the work of marketing. If you want to have a professional IP telephony service for businesses, contact us.

What does IVR do for your business?

Some entrepreneurs still do not internalize the real scope of hiring a virtual PBX VoIP service. To be sure, this is a software with many solutions to multiple business problems. The most successful companies offer excellent communication to their users thanks to the use of this tool. Precisely, one of its most interesting and useful parts is the IVR. The IVR is basically the interactive voice response system. Right now this name sounds a bit complex, but everyone who has ever called a call center has come across it. When someone calls the bank, or the telephone operator, you always hear a system that asks each customer for their details. This is basically the IVR. Discovering the IVR: useful for any business The IVR fulfills a series of very useful functions that we often ignore. As customers, we know that it is an automated system that asks for our data and provides it to the company’s telemarketers. But beyond this function, which in itself is important, this module facilitates the communication flow of companies. Having an IVR service, which is part of the VoIP virtual PBX service, means having an ally in marketing, customer service and a call center manager. Added to this, the interactive voice response system is also an implement that allows companies to obtain information from their customers. The latter goes far beyond requesting the ID number during the call, and can be key in obtaining data of commercial interest. In short, the IVR is involved in every fragment of the companies’ business communication. It looks like a simple operator that leads customers through a menu of telephone options, but it is much more than that. In fact, this is one of the modules that fulfills the most functions within the virtual PBX software. It is a tool that generates benefits to any type of company or enterprise. IVR: An element that guarantees business professionalism The IVR is an element that distinguishes the largest and most serious companies from the rest. When listening to it, any customer unconsciously understands that he/she is talking to a professional company. This is something that even new entrepreneurs can use if they are just starting their business. Having this type of tool on a business phone line guarantees a good image. This technological implement formalizes communications for any type of business. It does not matter if it is a family business or a company without physical offices. Listening to it, it is understood that there is an almost unquestionable business atmosphere and this can be very helpful. It is in the best interest of any company, no matter how small or large, to project this kind of image. This is an association that is supported by thousands of large and prestigious companies that have this module. The IVR is already in the imaginary as a symbol of large companies. It should be noted that this automated system not only gives a formal aura to any business, but it is also an excellent space for advertising. There is a lot of important commercial information that can be transmitted through this automated implement. Market and build brand with the IVR The IVR is a fairly open system because its structure involves the placement of recorded voiceovers. Of course, this also allows you to incorporate other types of recordings such as greetings, slogans, promotions and much more. Basically, this module can be understood as an advertising space that can be used for any campaign. In addition to this, the interactive voice response system is often a branding element. That is why large companies use it to mention the company name and disclose elements of their image. The best thing is that voiceovers can be made with announcers to improve the introduction to the call center. Special promotions, contests, offers and new products can be added to this system. The IVR performs many tasks, not to mention its natural function of improving the flow of calls to the call center. This implementation alone explains how important it is to have a virtual IP voice PBX. Neotel has the best virtual PBX voice IP Neotel’s software not only has an advanced and versatile IVR to place even telemarketing surveys. It also offers additional modules that facilitate the various tasks performed in the call center. Some of them, such as the predictive dialer, are ideal for improving outbound calls. This is just the beginning of this business communications manager. If you are interested, please contact us.

Video call in the cloud: a new way to serve customers

A new type of customer service is emerging within the world’s most prestigious companies. It is video calling in the cloud and it is revolutionizing the way in which people perceive their companies. This type of communication is more direct, functional, economical and generates consumer confidence, something that companies see as the perfect breeding ground for generating business opportunities and competitiveness.

Customer service phone calls are still perceived as a useful business resource. However, video calls are already beginning to be evaluated as a promise of good treatment, reliability and simplicity in resolving customer problems. All that has happened during the pandemic and the projections of a virtual reality-connected world are pushing the balance toward these new business communication formats.

What does enterprise cloud video calling look like?

Making video calls in the cloud for business purposes is still being explored. However, the difficulties of the COVID 19 pandemic have revealed a myriad of uses for this real-time communication format. The greatest example of this was the adaptation that the world’s educational systems experienced, moving from face-to-face classes to videoconferencing meetings in the cloud.

Thanks to cloud-based videoconferencing systems, the education of children and adolescents was able to continue, in a large part of the world. Although the adaptation presented significant difficulties for parents, students and teachers, with the passage of time the objective of maintaining the pace of activities was achieved. Similarly, many independent professionals were able to use this resource to keep their productivity out of harm’s way.

Today, many companies are considering standardizing the use of cloud-based video calling applications to facilitate better customer service and marketing campaigns. Undoubtedly, this is a step that the most innovative private initiatives are taking. These tools are going from having a circumstantial use, to having a considerable attraction for entrepreneurs.

What can video calling in the cloud be used for?

Over the last few decades, cloud video conferencing technology has been well appreciated internally in companies. According to some consultations, up to 80% of workers understand that this communication format is useful for holding work meetings. Of course, its application in the commercial area is also well received, although it is still at an experimental stage.

Customer service is precisely one of the business activities that would benefit from its application. For example, if a user calls a company to solve a technical problem concerning a product or service, it will be much easier to give directions via a video call in the cloud, rather than via a traditional phone call. The fact that users can see and not just hear the explanations of a telemarketer makes everything easier.

In addition, the video call solves the problem of teleoperator efficiency. Under the voice call format, a telemarketer may be more likely to be inefficient, because the customer cannot interpret his body language, or see the management. However, this changes drastically with video calls.

The virtual switchboard is becoming essential

Companies should not settle for commercial cloud-based video calling platforms. These, although they have allowed to get out of trouble, are expensive and do not allow total formality. It is much better to hire the virtual PBX service, which allows the entrepreneur to have his own environment for making video calls in the cloud. At Neotel, we have a very practical, stable service that does not require any installation.

The advantages of a virtual PBX over a conventional PBX are considerable. To begin with, the latter are intended only for call centers, while the former can be used to support any type of business communication, regardless of the function to be performed. In addition, supporting a physical PBX implies a very large investment in maintenance and equipment. On the contrary, hiring a software hosted in the cloud is much cheaper, to the point that any entrepreneur could do it.

Neotel’s virtual PBX has functional applications for cloud-based video calling and video conferencing. In this way, it will be much easier to offer video calls to your customers with the necessary formality. The price of the call center software is cheap and will depend on the add-ons required by each company. However, we have different plans so that any entrepreneur can take advantage of this tool… Contact us!