Two ways to adapt your office to IP telephony

The virtual PBX makes it possible to manage all business communication and make it cheaper. This system is very easy to use and all that is required to use it are devices with an Internet connection. However, for this technology to permeate an entire office it is important to make a small investment in equipment. To be more specific, some Yealink terminals or a device called Grandstream Gateway are commonly used.

These seem like complex names, but you will learn more about this type of equipment right here. Actually, one of the challenges that all companies have when migrating to IP telephony is the fact of not mastering it. Fortunately, this is a very noble and easy to implement technology. Below, you will learn the two ways that entrepreneurs have to adapt an office, or an entire company, to this efficient communication solution… Keep reading!

Why is IP telephony necessary?

The adoption of IP telephony basically involves supporting business communications over broadband Internet. Nowadays, it is very easy to understand this concept because many of the apps we use allow us to converse with third parties through this type of connection. Chats, video calls, voice memos and the rest of the communication we do every day on smartphones happen thanks to this technology.

In the case of an office, what is guaranteed is that all telephone equipment works with IP telephony. Right now, this is seen as a necessity in business and commercial environments. Upgrading to this technology allows you to stop relying on traditional telephone companies, which tend to charge very expensive contracts. In fact, making calls over the Internet allows the cost to be reduced considerably.

Another positive aspect of IP telephony software is that it allows you to control all communication. In the past, call center departments used physical PBXs to coordinate and manage everything their tele-operators did. Now, a company’s managers can do this with all the telephones in their facilities. For security, consumer rights and legal protection, this has become a necessity. Now then… What are the two ways to adapt a workspace to this technology… You’ll see!

Two options: Grandstream Gateway or Yealink Terminals

As explained above, virtual PBX software, or at least Neotel’s, works with a simple Internet connection. Of course, those who want to migrate all their company’s communications to IP telephony will need equipment compatible with this technology. Basically, there are two strategies for making this adaptation.

The first is to buy a device called Grandstream Gateway. This allows you to connect your office telephones to a broadband connection. These devices come with a certain number of ports and can be complemented with other equipment to make the Internet connection flow better. This is the most economical solution, although its application will depend on the terminals in the company. If they have the type of input required, there will be no problem. Many telephone equipment made from the nineties onwards have this advantage.

The second formula is to buy Yealink terminals, which are designed to work with IP telephony. Although it may seem very expensive, most of these devices are inexpensive and the truth is that not all departments require very complex telephones. At most, the investment will have to go up a bit in telephone equipment intended for management positions. In any case, a lot can be done on a limited budget.

Analyzing the best option

Planning and calculation in advance can save some money when migrating to IP telephony. Those who have an office or company should verify in principle the size and characteristics of the place. Likewise, it is very important to know if the phone models they have in the company have the broadband cable input. Then, reviewing the inventory will be crucial.

From here you can study what is the best and more profitable: whether to buy Yealink terminals or a Grandstream Gateway device. The good news is that both solutions can be purchased from Neotel’s digital store. A small investment can be the beginning of a substantial money saving. Contact us to rent our innovative virtual PBX and visit our store for the equipment you need… Contact us now!

Technologies to invest in: Private label PBX

The post-pandemic era is characterized by a generalized tendency to work on one’s own business. To do this, it is essential to find a window of opportunity, which usually comes with a good product to sell. The technological area has no waste and much more if it is oriented to companies. This is where the profitable and resolute private label PBX comes in.

Technology in general terms is usually a profitable business beyond the category. However, you have to pay close attention and look hard to find the products that generate the most profit and the least cost. While the market for cell phones, video games and entertainment devices is crowded, technology solutions for businesses are still largely unknown and in demand.

private label pbx

White label switchboard: have your business and help entrepreneurs

The best business opportunities are not the most obvious. Most of the time, they are driven by needs that are not easy to detect. For example, it would seem that investing in sought-after gadgets such as smartphones is a sure thing. However… What if someone told you that there is something that is cheaper and can sell more and generate income in the long run? That’s exactly what the white label PBX is all about.

The virtual PBX in the cloud is more than a product, it is a technological solution. It is a system that allows to control business communication and facilitates sales for companies. Today, almost all large companies have incorporated this software to lower the cost of their communications and develop effective telemarketing.

Nowadays, many companies are looking for providers that guarantee this type of service. On the other hand, the margin of companies that have not yet upgraded their communications to IP telephony is large. In other words, there is a group of potential customers who do not know they are customers, because they do not understand what they need. For all of them, white label PBX investors will be the ideal solution. The opportunities are vast.

Have your own company with the white label switchboard

The white label PBX is a plan that Neotel has launched for entrepreneurs. Those who want to open their own business and offer our virtual PBX, can do it with us. Basically, the associated entrepreneur will be able to offer our service as if it were created by himself. He will create his own brand, with his own name and will open his own way in the business of business technology solutions.

For a reasonable investment many entrepreneurs will be able to have their own business. As the virtual PBX in the cloud is not a product, but a service, its sale will generate sustained income in months and years. It is not a question of creating a franchise: the entrepreneur will offer this service as if he had created it, but with the full support of Neotel.

Entrepreneurs working with the white label PBX will only have to sell the software. To activate the service, they will have the “Turnkey” system, which will facilitate distribution. Everything will work perfectly, the program will continue to be supported by Neotel’s state-of-the-art servers and the profit, as well as the recognition, will be for the new company. It’s about starting your own business, but with the support of an already consolidated product.

Neotel is the market leader in the call center software market.

Neotel has more than 20 years of experience in the business communication business. We have offered IP telephony and countless applications to companies of all types and sizes. Even so, we believe that it is important to expand the reach of our virtual PBX in the cloud, even if it is sold by other strong companies. It is a win-win business, in which our company, the new entrepreneurs and the rest of the companies benefit.

It is not necessary to have extensive knowledge to sell the virtual PBX. Our system is very intuitive and does not require installations or large investments in technological equipment. Everything is handled over the Internet, as if it were any other communication platform, only this one is professional. At all times, entrepreneurs working with us can communicate with our technical staff in case of doubts.

Neotel wants to work with new entrepreneurs focused on new technologies. Those who have in mind to manage their own business and generate dividends have in this program, a window of opportunity… Do you want to generate money by offering services even at an international level? Obtain sustained income over time? The next step is to contact us for more information.

Companies gain a lot by contracting 900 lines

Large global corporations have toll-free numbers to receive calls. Although it may seem that this does not make sense, as it is an additional expense, it does have an explanation. In fact, it could be said that you gain much more by contracting 900 lines than you lose, or rather, invest. Historically, many companies see this as an investment, and rightly so. Everything that generates a return or a profit is an investment and that is what having this type of telephone number in a company is all about. Of course, you have to have some secrets in advertising and business communication to take good advantage of this tool that PBXs bring you. Next, we will explain one of the best kept resources of the great entrepreneurs.

What are 900 lines?

Service Numbers 900 Companies Lines 900 Numbers Nine hundred, for businesses and companies

Before explaining the advantages of contracting 900 lines, it is important to know what they consist of. A line with this prefix is a special rate telephone, as it is called in Spain. They are also known as intelligent network numbers in other countries. This is because they operate differently from any other telephone number. Any traditional telephone number works by charging the caller for the call. In contrast, the virtual 900 number allows the person receiving the call to be completely responsible for the cost of the call. Many will probably ask themselves, “Why do I want to pay for my customers’ calls if I want them to spend on my products? In reality, having this type of telephone service has several benefits. By all accounts, contracting 900 lines is synonymous with greater business opportunities. That is to say, those companies that have a virtual 900 phone number in their customer service, usually generate more revenue than those that do not. For sure, by allowing users to pay nothing when calling, more advertising, commercial opportunities, data and, of course, new customers are generated.

Contracting 900 Lines allows you to obtain useful information

It is enough to say that free attracts more people to explain why 900 lines are profitable. However, it is much better to explain some ways that entrepreneurs can take advantage of the premium rate phone. One of them is to obtain valuable data from users, and what is more valuable than their telephone number? In order to do this, it is important to rely on two other call center system tools: the IVR and the CRM. The first ensures that the user interacts with a robotic operator and provides some important personal data. The second allows the telephone number from which the call arrives to be seen by the teleoperator and recorded in the interactive database, which is basically the CRM. From here, companies can collect phone numbers with basic user data and promote telemarketing as well as sales. Of course, doing this will also depend on the legislation of each country. For example, in Spain the laws are usually very strict with the use and protection of customer data. In any case, there is always a way to take advantage of caller information and if the call is free, they always call more.

Contracting 900 lines: Good advertising

Another advantage of contracting 900 lines is that they become in themselves a powerful advertising tool. Many companies play with numbers and replace them with letters. To give an illustrative example, an insurance marketing company may request the number 900-SEGUROS or something similar. In reality, using this type of resource is powerful, because of all that it means to have telephone numbers like that. Companies that have a toll-free number, well targeted for marketing, are instant advertisers. It’s powerful to have a number like 900 “BANK”, or “CLINIC”, because people will remember it very quickly. And when they require this type of service, they will be more likely to call those companies because they remember it. Added to this is the fact that calling there is free, which is another advantage that few people pass up. For all these reasons, contracting 900 lines is more than positive, especially for companies that already report profits. Here at Neotel, we offer this service, also as part of our main product which is the virtual switchboard. Those entrepreneurs who are interested in this type of number, can contact us to ask the price of hiring a 900 line …. Contact us now!

physical server VS virtual server

At Neotel we have data center products for your company.

Today, a company’s entire storage can be supported via the Internet. Just like the virtual IP PBX, programs and stored information are managed remotely, thanks to the Internet. This is a great solution for small and medium-sized companies that cannot afford to buy processors. Renting data center products is positive and allows companies to continue to have their own equipment. However, it is important to know what equipment each company needs and which ones are the best. This is important when making the investment, because you do not want it to be excessive or insufficient. A little technical knowledge, easy to understand, will be enough for new entrepreneurs.

Is physical storage necessary in principle?

Data Center Products

Many new entrepreneurs wonder whether all their data must necessarily be kept in physical storage. This involves buying their own processors and installing a data center. It is worth noting that the investment required for this can start at around 13,000 euros for the lowest measure. Fortunately, the answer is that buying data center products is not the only way to back up information. The most advisable thing to do, especially for start-ups, is to hire hosting services. These are very useful to offer support to the usual demand of a business that is in its beginnings. In addition, nowadays a service of this type can even sustain the demand of a large company. The speed of today’s Internet, as well as the techniques and equipment allow this without major inconvenience. Of course, what is desirable for very large companies is that they should not have to rely on digital storage services. However, this premise is handled at the level of business emporiums, with a very broad economic independence and needs. Otherwise, any small, medium, even a growing one, can store all its information from a service, also connected via the Internet. The rental of data center products is viable and positive, depending also on the company that is hired.

Data Center Products: What is the best option?

Between shared, physical and dedicated servers, many people who have databases and web pages can’t decide which option to choose. Added to this is the emergence of cloud hosting, which is now a sustainable solution. To be sure, it is not a question of there being incorrect digital storage techniques. In reality, everything will depend on both the needs of the entrepreneur and the quality of the company’s service. For example, right now a dedicated server is arguably one of the best online storage options. However, its cost can be somewhat high for a person starting out with their first website. Therefore, it is likely that for some entrepreneurs this may not be the most viable decision. In other words, call center product services must be adapted to the reality of each individual. Fortunately, there are digital storage options for all types of entrepreneurship. In addition to this, users must be able to scale their services in case of growth. Therefore, it is essential to look for a company that offers flexibility and different options for those who need data center products. At Neotel, in addition to offering the virtual IP voice PBX, which professionalizes communication, we also provide storage for our customers.

Neotel has everything for business communication

The service offered by Neotel to entrepreneurs and large businessmen goes beyond being a program for telemarketers. In fact, our virtual IP voice PBX also comes with add-ons that turn it into a marketing software. Likewise, we also cover other needs of entrepreneurs, such as digital storage, and for that we have data center products available. In the case of Neotel, we have two data center product options: Linux virtual machines and dedicated servers. The former are aimed at new and small companies. On the other hand, the second ones allow to store the data of large companies, being able to cover larger capacities in a more targeted way. The equipment of both products is of the highest quality. The service of data center products goes beyond computers to back up information. In fact, at Neotel we have the best facilities and the best team of engineers so that your website and systems are operational 24 hours a day. If you are interested in virtual PBX, or storage services, please contact us directly.

Sending bulk SMS to cell phones is effective advertising

Much is said about social networks, Internet advertising and even telemarketing. However, there are other means of effectively publicizing a company’s image and services. One of them, which seemed to have gone out of fashion, is once again on the rise: sending bulk SMS to cell phones. With the arrival of the smartphone, it seemed that this option would be forgotten, but in the second decade of the 21st century, it has returned to the forefront.

There are technological solutions that, although old, work. And if something is effective and useful, why not take advantage of it? This is precisely the shift that several companies are experiencing with SMS marketing. Right now, the SMS sending platform has a second wind and that has its reasons demonstrated by statistics.

Sending bulk SMS to mobiles does work

Send massive SMS to mobile mass SMS for companies SMS sending platform

Texting is already older than many entrepreneurs, businessmen and advertisers. However, even in today’s times there is a statistic in favor of sending bulk SMS to mobiles as an advertising strategy. It is known that SMS has an average message opening rate of 90%. To be more precise, it is known that if 100 advertising messages are sent at the same time, about 90 people will read it within three minutes of receiving it. In the marketing world, this is simply pure gold.

However, the statistic gets even better with a little patience. In fact, sending bulk SMS to cell phones can achieve 99% message open rate, if you take into account an estimated time span of 20 minutes. What this means is that companies that incorporate this type of marketing will have a truly effective way to reach customers and users.

This does not mean that sending bulk SMS to mobiles from a VoIP PBX will sell everything. Of course, it is still necessary to study strategies to ensure that these messages can be persuasive and achieve more sales, or whatever needs to be achieved. But apart from this, it is known that advertising via text messaging is effective, has an impact and advertisements will be read more than with virtually any other means of communication.

Other advantages of bulk SMS for companies

In addition to the sufficiently decisive fact of having an open ratio of almost 100%, text messaging has other advantages. For example, sending bulk SMS to cell phones is a mechanism that is not perceived as invasive advertising by customers. In fact, this is a type of marketing that is better regarded than some direct telemarketing and email marketing practices. Most people will not feel invaded by a company sending them offers or advertisements via SMS.

One of the current benefits of bulk SMS for business has to do with today’s smartphone systems. Basically, an Internet app notification looks the same on the screen as a text message notification. On the cell phone it will look the same, which is why most people ignore this type of notification. But it could be argued that text messaging notifications might even have an advantage over the rest.

To tell the truth, the bulk of the notifications we get on our phones are usually from social networks and other apps. Therefore, when most people receive a text messaging notification, they tend to pay some attention to it, as it is usually important. People already associate this communication format with business messages or messages from their loved ones. In short, it is hard for almost everyone to ignore an SMS.

Neotel is much more than an IP voice switchboard

The SMS sending platform is usually a program that is sold separately. However, at Neotel we have incorporated it into the VoIP PBX to have everything in one place. It should be noted that this is just one of the add-ons that we have successfully added to our telephone software. In it we also incorporate progressive dialer, robot call, CRM, call recorder and other core technology solutions for business service and sales.

Neotel has one of the most advanced and inexpensive platforms for the professionalization of business communication on the market. Undoubtedly, this program is no longer only for companies with call centers and can be useful and viable for any enterprise. It doesn’t matter if it’s a store, a company, a family business or a freelance activity: Having this resource at your disposal will help your company to grow. Contact us at any time.

Professional voice-over services: Why hire a professional voice-over artist?

There are many elements that, even if minimal, contribute to the growth of a company. In fact, when a venture is approached seriously and goes to the next level, it is necessary to develop elements that identify it and differentiate it from the rest. It is there, and especially when a company grows, that professional voice-over services can play a more important role than anyone would think. It’s easy to wonder why do you need professional voiceovers in a shoe store, or in a bank, or in any other business? In reality, every business initiative needs voice talent at some point in its operation as a company. Professional voice-over services give voice and therefore life to any business venture, and they are cheaper than you might think.

Professional voice-over services are indispensable

Sometime in the 20th century, companies began to hire well-known or professional announcers to promote their products. At that time, only radio and television were allowed to broadcast advertising of this type. However, as time went by, the companies’ advertisers understood that many of the voices they used to market themselves became part of the brand. People came to identify a certain company with the voice of the announcer who made their commercial. In this way, the professional voice-over service became part of the brands. In addition, the media in which professional voiceovers could appear multiplied. For example, they began to appear on the Internet and also on the telephone, thanks, among other things, to the VoIP PBX. The more possibilities there are to place a voice recording representing a company on any medium, the more important the automatic or recorded voice-over will be. In short, the voices used by companies to deliver their messages, slogans and advertisements end up being part of the brand. Therefore, it is a marketing element that should not be lost sight of and that in many occasions marks a company forever. Now, how can you use the professional voice-over service with the VoIP PBX? The answer is simple.

Humanizing the company’s telephone line

Professional voice-over services bring the call center to life. It doesn’t matter if an entrepreneur has an entire call center, or if he or she attends to people through their cell phones. Of course, automated voice-over is ideal when the business contracts a virtual switchboard service, with IVR, which is the interactive response system. This is what we hear when we call basically any company and an operator asks us for data. Precisely, that voice that appears when calling a call center can be humanized thanks to the professional voice-over service. In fact, in an IVR like Neotel’s, robotic voices can be replaced by human voices, with good intonation, placid for human hatred and adapted to the message to be transmitted. From this point on, companies now have a new advertising and image element and, therefore, are closer to creating a brand. Hiring a famous speaker can be very expensive. However, companies that hire our VoIP PBX service can get high quality recordings, from a very small investment. There is much that can be achieved with professional voiceover services and any enterprise acquires professionalism, good image and formality with this resource.

What is Neotel’s professional voice-over service like?

At Neotel we offer a professional voice-over service quite complete and adapted to the budget of each businessman. With us you can count on voiceovers starting at 7,50 euros for the most basic service. Those who want multiple takes, that is, different takes of each phrase, can get a more personalized service for only 30 euros. This way, you can get a very authentic product. We also have female voice-over service, infinite modifications and translation of the texts. The latter is ideal to have advertisements and menu options in the call center in different languages. We also offer foreign voices, with up to 16 languages, including German, Portuguese, Mandarin, Russian, Hindi and many more. In our team we have voice talents who speak different languages. The budget of the voice-over will vary depending on what each entrepreneur requests. In addition to this, our virtual switchboard is one of the most advanced in the market. Neotel’s software has several additional add-ons that are very useful to serve and sell to customers. Here you can incorporate to your plan automatic call launchers, bulk SMS platform, CRM and other tools that will help you stand out.  Contact us for more information.

mobile rates

Virtual PBX with mobile rates: a good solution

The virtual PBX has almost always been perceived as an isolated program. This is due to the dynamics of the traditional call center, in which the software is managed on the one hand, the rest of the programs on the other and the telephone service also as something separate. Innovation now makes it possible to have everything in one place, including mobile rates with the same company, in a practical, simple way and at a very low cost. A characteristic of Neotel’s service is that it perceives all the business communication implements as parts of a whole. That is, the virtual PBX, its complements and even the telephone service can be found in one place. Therefore, in the company we have everything we need to serve customers and sell more, including cell phone services.

Mobile tariffs: Get out of the traditional

Mobile Rates

One of the problems when starting a business is the investment in communication. In general, entrepreneurs and owners tend to look to traditional telephone companies. The problem with these companies is that they have extensive experience working with businesses and know that they can charge large sums of money without the entrepreneurs knowing about it. The larger the firm, the more likely it is to offer a high-cost contract. To this must be added the permanence conditions that traditional telephone companies usually ask for. It does not matter if the contracting of mobile tariffs is with one for many terminals, or with a family company and few lines, because this type of conditions are usually very annoying. If the customer is not satisfied with the service, he may not be able to do anything or it will cost him a penalty. In addition, these companies tend to increase the amount of the tariffs suddenly, on the understanding that their contractors must simply stick to the stipulations. For all these reasons, it is always advisable for the client to find out and analyze very well the proposal, cost, benefits and conditions of each telephone service. In addition to this, it is also important to review the proposals of new companies, which may offer cheaper mobile rates, good service packages or other facilities to be considered.

All in one invoice and one software

Another positive aspect of contracting mobile tariffs with a company that also offers virtual PBX, as is the case with Neotel, is that everything is broken down into a single invoice. In this way, customers do not have to keep track of different bills, or make payments to different companies for different services. Paying can be a headache, either at the box office or electronically, so this can be a positive for many entrepreneurs. In addition, with unified services, companies can integrate the VoIP virtual PBX service with mobile tariffs. In this way, the same company should take care of everything related to the contracted services. Of course, this is feasible when the company offers cheaper or reasonable costs. That is why it will always be important to check the proposals on the market, such as, for example, Neotel. A good way to explore and choose a telephone service is to use a cell phone rate comparator. As the name suggests, these digital tools are basically tabulators that allow you to compare the proposals of each company, in relation to others that exist in the market. Several of them can be found on the Internet and this can be very illustrative. Of course, it is also recommended to try several comparators, until you find the best or most attractive one.

Neotel offers you a global service

In Neotel we know how complicated it can be to completely control the communication of a company, to enhance their profits. That is why, in addition to offering the VoIP virtual PBX, we have also unified a host of complementary tools for call center marketing at different levels, very useful for the growth of any enterprise. But, in addition, we also offer a mobile rate service, for those who want to get out of the traditional telephone proposals. At Neotel we have data and minutes service at the best prices and the best thing is that we do not impose permanence conditions. In fact, anyone who contracts our telephone service can try it and if they are not satisfied, they can simply cancel it. However, our telephone services offer the same quality as any reputable phone company in Europe. You can visit our official website and check the VoIP virtual PBX plans we have and everything we offer for today’s businessman.

Virtual fax: an inexpensive and necessary anticipation

Communication is power because it makes things easier and makes it possible to generate business and money. But this principle does not only apply when it comes to upgrading and accessing new technologies. In fact, businesses that implement some old communication devices can be very profitable. This is the case of the virtual fax, which allows to make provisions, mixing the new with the not so new.

Some technology market statistics indicate that the fax is far from extinct. Not even the Internet or smartphones have been able to completely take this device out of circulation. It is commonly believed that this technology was left behind in the eighties and nineties. However, in countries such as Japan, the United States and Spain itself it is still widely used. Below, you will see why it is important to be able to use this device and an innovative way to take advantage of its benefits.

What is fax and how can it be virtual?

virtual fax

The fax machine was the device that came closest to what smartphones do today in the early 1980s, when the Internet was just being born. Basically, this device is a combination of a scanner, a modem and a printer. In this way, images can be copied and sent using the telephone line and, in fact, a receiver number is needed to be able to send the reproduced image.

To tell the truth, there are still many people, businesses and companies that keep their old fax machine, or invest in a new one. Understanding this, it is important to be able to send and receive faxes to be able to exchange documentation and negotiate with those who still use these devices. The question is, do you have to buy one of these huge devices to be able to do this? The answer is of course a definite no.

There is now a way to send and receive faxes without a fax machine. To do this, you only need a telephone number that is usually used to have this type of equipment and any email. This service is known as virtual fax and links the technology of the past with that of the future. From here on, you only need to have an Internet device to send and receive faxes. Without a doubt, this is a very useful solution and gives customers more options.

Why is it important to have the virtual fax?

In principle, the virtual fax allows to establish one more way of communication for those who prefer to use this old technology. In this way, a person located anywhere can send his documents in case of any negotiation or contract signing. For example, the buyer of a telephone equipment could send his ID card to buy a telephone line. Similarly, companies can send information.

In Spain the figure of the burofax continues to have a transcendence in the citizens. In fact, many requests to government or public entities must be made by fax. In other words, in some countries it is even a requirement to be able to send and receive faxes. This, of course, is something that any business owner or freelancer should take into consideration.

With this service it is not necessary to buy more devices that generate expenses and take up space in the office. The technological adaptation can be done by simply having a broadband connection. By having the service and entering the fax number of the person to whom a document is to be sent, it can be sent to his or her own device. Better yet, to receive a message by this means, you only need to open the email. If you were wondering, how does virtual fax work? It is as explained above.

Neotel: More than a call center software program

If you are wondering what a virtual PBX is, it is basically a program that allows you to connect the company’s communication, professionalize it and be able to control it in its entirety. At the same time, this software provides small, medium and large companies with marketing tools in order to motivate higher income. For sure, this is a technological solution that is present in the most successful companies worldwide.

The best thing about Neotel’s virtual PBX is that some of its add-ons are very inexpensive. With us, the virtual fax service costs only 8 euros per month. This is just one of the advantages that far outweighs traditional software call center programs. Contact us in case you have any questions.

Inbound call statistics give you clues about your business

Hiring a virtual PBX has several positive aspects unknown to the average entrepreneur. One of them is the ability to know how the telephone communication of customers who make contact with your company or business occurs. To tell the truth, this is valuable information that could define business growth and like any source of data, it is usually quite usable. For those who are already wondering how to obtain it, the answer is simple: Incoming call statistics.

The virtual PBX is a software that allows you to professionalize communication, migrate to IP telephony and control all incoming and outgoing calls, among other tasks. Part of this control is possible thanks to the fact that this program can know how each contact occurs, save the information and process it so that any businessman or manager can use it.

incoming call statistics

Incoming call statistics: Know how the communication occurs

Most people associate the virtual PBX only with the call center. Certainly, this is its origin, but today, this is a program that can be used for any business. And as any business activity involves a communication flow, it can be quantified to address it more comprehensively and strategically. This is precisely what is known as inbound call statistics.

Inbound call statistics chart everything that happens in a company’s daily communication. For example, this module of the virtual PBX allows you to know how many calls enter the company’s telephone, regardless of whether it is a single call or several devices. This makes it possible to know how many people are calling and at what times. This is not only useful for companies with call centers, but also for small companies with one or a few managers.

Inbound call statistics also let you know how many calls are missed, put on hold or hung up. All this data sounds very technical, but it is incredibly useful. It is enough to analyze the numbers a little to generate better solutions, increase attention and seek a greater flow of sales from these actions. We must remember that communication is key to generate business opportunities and, therefore, we must think about it.

How can I use incoming call statistics to my advantage?

There are many examples of how inbound call statistics can be used to improve a business. For example, if the data suggests that more people are calling at a certain time, the right thing to do is for the entrepreneur to focus on answering calls during those time slots. In fact, being more available when there is a greater flow of customers is a strategy that works both in a call center and in a physical store, so it is functional for any type of enterprise.

Another advantage of inbound call statistics is that it records and presents data on the performance of individual telemarketers. Suppose a company has three people in charge of handling customer orders. With the virtual PBX, a business owner can know for sure if these people are doing their job properly… Are they hanging up? Are they not answering? All of this is verifiable.

Telephone statistics can also be used to find out if digital marketing strategies are working. When an entrepreneur manages an official website and social networks of the business, he does it with the objective that these generate more calls and closed business. Precisely, inbound call data can give an idea about whether advertising strategies are generating more leads, or if, on the contrary, they are not well targeted.

At Neotel we have the best virtual PBX for SMEs.

The idea that business communication software is only for large companies with call centers is a thing of the past. At Neotel we have a virtual PBX for SMEs, because we know that even the newest and smallest companies can take advantage of this technology. This program not only allows you to control communications and, in fact, it is a very powerful tool for marketing and organization of commercial activities.

In addition to inbound call statistics, the call recorder is another element for customer service control. However, our innovative software has other useful tools, such as the dialer, the platform for sending bulk SMS, the call robot, the CRM, the IVR and many other solutions. At Neotel we help you build your company with the prestige, reliability and technology needed to make the leap in quality from the beginning.

Call Recorder: Keep track of everything and cover your company’s backs

Business tends to generate empathy, prosperity and exchange. However, it is also possible that some problems may arise when closing a deal. In sales of both products and services there are always failures and conflicting situations, so that in some cases the word alone does not mean anything. That is why today’s companies resort to technological solutions such as call recorders. A good part of the negotiations that take place today occur through a phone call. Likewise, selling often involves offering a service to customers that goes beyond the simple sale. For all this, having the ability to monitor every interaction between customers and company representatives is really necessary. Fortunately, the virtual PBX for SMEs has what it takes to do so.

Problems with a customer? The call recorder is the solution

premium virtual call recorder

How many times do companies not encounter difficult customers? To tell the truth, negotiating also involves dealing with users who could complicate things, for different reasons. Now, having a conflict with a customer is a delicate matter, understanding that almost all countries have consumer protection laws. Therefore, the attitude of every company must adhere to legal standards, if a major problem is to be avoided. Situations such as service failures or unauthorized telephone purchases by customers can be complex. Similarly, there are always the unprocessed reports that generate annoyance in users and an inconvenient reputation for the company. Another case may be that of an unsent product, errors in shipping, billing or any other problem. In all these situations, or when some other misunderstanding is generated, the call recorder can be crucial. If a customer insists that he has reported something and has not, the call recorder will allow you to verify that. Similarly, if someone wants to take advantage of the company, you can always resort to reviewing phone conversations. In fact, what the recorders do is create a record of all the business contacts made by the company, both incoming and outgoing. In this way, a backup is generated that is often very useful in the event of any misunderstanding.

Resolving conflicts

The call recorder allows to know if the mistake was made by the customer or by the company. This type of solution is ideal to corroborate if a customer authorized a telephone sale, or if on the contrary it was a telemarketer who made a mistake. Likewise, it is possible to know if a company representative has caused inconvenience when dealing with a complaint, or if it has been the user who has made a mistake. For this type of situation, third-party verification is often ideal, as it allows you to corroborate closed agreements. This is an additional application related to the monitoring system of our virtual PBX. If a customer decides to file a complaint with the consumer protection agency, the call recorder can prove that this person is not in the right. This is ideal in companies where the owner of the company cannot take care of everything and needs to verify how the managers are behaving. You can know for sure if the employees are doing their job correctly. Call recording allows to cover employers from a lot of problems. That is why the largest companies record their calls and keep a record, respecting of course the data protection and privacy laws of the country where they are located. To tell the truth, this is a recommendable resource for any type of enterprise.

Neotel has the best virtual PBX for SMEs

Neotel’s virtual switchboard allows you to professionalize communication for all types of companies, including new entrepreneurs. With the basic program, we offer call center tools that can be useful even if you do not have a huge room of teleoperators. The program unifies all the business communication, allows to control it and also allows its control through the call recorder. At Neotel we have a monitoring system for business communication. This consists of the call recorder, the spy and whisper and third party verification, all very practical systems. This is how you can have total control of the communication, even if we entrust third parties to carry out negotiations and customer service. The best thing is that this is just one of the technological solutions we offer to entrepreneurs. Explore our website and get in touch with us.