Cuando se escucha el término software de call center, lo primero que viene a la mente son grandes salas llenas de teleoperadores. Y aunque es cierto que este tipo de aplicaciones sirven para eso, no es necesario tener un departamento con 30 personas para aprovecharlo. De hecho, cualquier empresario puede impulsar su propio negocio con esta herramienta, aunque esté empezando o tenga poco capital. De hecho, cualquiera puede aprovechar esta oportunidad.
Approximately 75% of the most successful companies have incorporated call center software. Some of them do not even have teleoperators and yet they have found in this technology an unprecedented communication solution. To tell the truth, there are many ways to exploit this service, which is usually very economical and also makes a lot of things cheaper.
Communicate with your customers like a professional
One of the most important issues facing retailers and entrepreneurs is business communication. In the beginning, a person could sell and serve customers even through a social network. However, this can represent a problem of image and even trust. In addition, over time these means are not enough to meet the demand of a thriving business, however small it may be. This is where call center software, also called virtual switchboard, comes in.
What a call center software in Spain or in any other country gives you is a platform for customer service. In fact, with this tool you can control every communication, know who called, at what time customers call and manage everything. What we do not see from a social network or on the cell phone, we will be able to understand through this program. In addition, this application incorporates professional communication mechanisms that are very useful for generating credibility.
For example, the call center software allows you to make video calls with letterhead and a professional space. It is not the same or as serious video calling from a social network, than doing it from an own tool and that customers say “wow, this is a real company”. Another very good tool is the progressive dialer, which launches calls to our customers as its name suggests, progressively. This tool is widely used in call centers, but for a family business that wants to promote and offer something, it will be very useful.
Freeing ourselves from the telephone company
Business communication involves a considerable expense in communications. When there are not yet many sales this is not noticeable, but when there are more customers the telephone bill can be heavy. One of the best ways to reduce costs is to use IP telephony. This technology basically allows telephone calls to be supported by a broadband connection. From this point on, it will be unnecessary to spend money calling, making everything cheaper.
The best thing about hiring a phone call software is that it allows us to learn about such a useful technology as IP telephony. Adapting to this solution from the beginning will allow an excellent adaptation when the company grows and expands, which is the purpose of any initiative. Knowing about this will be a great learning experience for the near future.
But the best thing about the virtual PBX is that it is basically telemarketing software. Beyond its call center solutions, this program has great add-ons that will help anyone to sell. In fact, those who hire this service have automated applications to send advertising via text messaging, special plugins for web pages, robot call and many other solutions. For example, there is the CRM call center, an interactive data system that connects entire companies and promotes sales in real time.
At Neotel we have a telemarketing software with guarantees.
Of course, not all call center software is the same. Some have more features, complements and scope than others, which is a matter of great importance. At Neotel we have one of the most complete programs of its kind, which is possible after 20 years of experience in the market. Our virtual PBX in the cloud is used by hundreds of companies all over Europe and also in Latin America and the United States.
Those who are wondering about the call center software prices, should know that in this company we offer different plans tailored to each client. For this reason, Neotel can be an excellent solution even for new companies. Over time, the entrepreneur can hire those add-ons that he needs or that are attractive to him. With us, you will be able to set up your service in an intelligent, useful and practical way, always thinking about your budget. If you are interested in our virtual switchboard, contact us.