Neotel

How to telework from home with Neotel’s virtual PBX

Thanks to the virtual pbx allows us to work from anywhere as if we were in the office, we can now do so in the same way and thus not neglect either our business or the customers who cost us so much effort to achieve, in these difficult times and alarm that run because of the so-called “coronavirus.

Virtual switchboard: the perfect solution to continue working without the risk of contagion

Thanks to them, the employees are able to continue their work from home.

 

teleworking virtual pbx

It is in our hands to ensure that production does not come to a complete standstill. We need to find viable measures to achieve this. And one of them is teleworking.

While it is true that health comes first, it is also true that we must all, as far as possible, seek alternatives so that the country does not come to a standstill and therefore an economic crisis occurs that we may not be able to overcome.

 

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What features modern call center software should have

Below we present the most outstanding functionalities in modern call center systems today:

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Work from home like you’re at the office? With Neotel it is possible

#imStayingHome

Surely we have all seen this slogan in the news, press, radio, social media on the Internet, etc. In view of the serious situation that the whole world has to face today, it is essential that we ALL pay attention to the rules and measures that professionals and experts tell us about. And Neotel stays at home. But not without providing the same level of service to all its customers.

And what do we want with the writing of this post in our Blog? Well, that YOU do it too; stay at home.

Do it for yourself, for me. And in general, do it for everyone. Let’s do it for THE WHOLE WORLD. The health authorities need us now more than ever.

THANK YOU.

Do you still have doubts about how to encourage teleworking in your company so that you can stay at home without the risk of catching or infecting others? Neotel has set up a hotline to support the coronavirus and teleworking. Call us now if you have any questions and we will answer them. It doesn’t matter if you’re not a Neotel customer yet.

Maybe talking to us will help you make a good decision: to stay at home BUT without neglecting your customers.

YES YOU CAN.

 

Neotel virtual pbx call center software and crm

(By the way: this article was written from home)

#pbxTeleworking

At Neotel we want companies not to be affected by this situation of global change any more. Today’s technology allows us to perform our work without having to go to the office.

Companies cannot stop our daily rhythm without avoiding a negative impact on our economy.

The Ministry of Health is promoting TELEWORK.

Help us to help you implement it in your company today. Contact Neotel now. Thank you very much.

 

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What is the best phone tool for working from home

Neotel always encourages the idea of teleworking. But it is now, with the current crisis of COVID19 or coronavirus as it is commonly called, that companies most require solutions to be able to send their employees to continue working from home. Neotel has opened a free support platform for everyone who needs it, where the caller will be advised at all times on how to implement teleworking measures in their business. You can find more information about this idea by visiting the following link: https://www.neotel2000.com/opciones-para-teletrabajar-ante-el-coronavirus-covid-19/Options for teleworking in the face of covid-19 coronavirus

Thanks to these measures on the part of Neotel, its employees do not need to travel or be at risk of contagion when in direct contact with other employees and can carry out all their tasks from home, just as if they were in the office. With this, the company avoids the risk of contagion with the possible professional casualties that this could entail while the business does not suffer and what is main, the clients continue being served in the best way. The same as always.

 

virtual cloud pbx

You can take calls as if you were in your office and still use the same home number.

The latest telework reports show the advantages of teleworking for both the workers and the company:

 

    • Assistance in contingency and business continuity plans.
    • More productivity in general.
    • Reconciliation of family and work life.
    • Greater worker autonomy.
    • Less travel time.

All this, thanks to Neotel’s cloud pbx.

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What features do I need in my Call Center Software

 

There are many options when contracting call management software for your call centre. We at Neotel recommend that before making any rash decision, you analyze your options well in order to try to avoid future complications.

Something that Neotel has been implementing for a long time and that we are sure will be very useful to our customers is the webrtc line for softphone use. Making all calls directly from the Internet browser without the need for a physical terminal saves our customers money and space.

 

web softphone Neotel webrtc

Telephone support remains the most relevant channel for communication between companies and customers today. Above other means such as chatbots, emails, WhatsApp, etc. And that is why at Neotel we offer the best communication tools to give the best possible phone support to your own customers.

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Videotutorial Web Panel Agent

https://www.youtube.com/watch?v=6rDA0BSxiYs

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Video Tutorial Transfer calls with Yealink

 

The actions of this video tutorial can be applied from model Yealink T21 E2 onwards.

With this video you will learn how to transfer a call to another phone number or extension, so that you can continue the conversation without interrupting the call.

When a call is received on the phone, it is answered.

TRANSFER

As soon as the call is answered, the “Transfer” option appears on the screen.

Press the “Transfer” option.

At that moment, the current call is put on hold and the phone provides a line to make another call. The number you want to call is dialed either

SEND

Extension, fixed or mobile and you press the “Send” button.

The second call is made either to an internal extension or to a landline or mobile number.

TRANSFER

Once the second call is established, press “Transfer” when appropriate.

The transfer takes place, establishing communication between the initial call and the second call.

Once the call is transferred, you can hang up the phone.

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Video Tutorial Reception PBX mode with Yealink

The actions of this video tutorial can be applied from model Yealink T21 E2 onwards.

With this video you will learn how to manage concurrent calls over the phone, using the channels configured by the client.

When a call is received, when you pick up, the first free channel of the phone turns green fixed.

FIXED GREEN LIGHT

This indicates that you are talking to the user who made the call.

If more calls come in, they will be displayed on the phone screen.

The agent can change the current call by clicking on the buttons associated with the channels and the active call will have a steady green light.

FLASHING GREEN LIGHT

Channel buttons associated with call waiting will have the green light flashing

GREEN LIGHT FLASHING

And users of those calls will hear background music.

To end the calls, you must click on the channel you want to hang up and then click the “End” button.

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5 telephony tools that every company should know

The following tools will be used in both large and small companies. They are the tools that we consider “a must”.

With these tools we are going to be more productive, improve the general satisfaction of our customers and increase our sales.

Below we comment on what each of these tools consists of:

 

1. Predictive Dialer

The predictive dialer eliminates waiting and connects agents directly to customers.

There are many users who never respond when we try to contact them. The predictive dialer is the tool that has been designed to increase the productivity of our call center agents to the maximum.

It basically connects the call, when a customer answers the phone, with the first agent available.

The good thing about the predictive dialer is its price, since it is a 100% affordable product for companies of all sizes,

The predictive dialer increases calls, in the sense that it increases agents’ talk time, and therefore sales volume.

 

2. Whisper

The predictive dialer eliminates waiting and connects agents directly to customers.

 

telemarketing surveys

It allows us to give information to the agent without the client at the other end of the line being aware of anything, to make sure that the conversation is taking the right course and to guarantee the professionalism of our agents.

The monitoring module is perfect for intervening and training agents, both in real time during an ongoing call and afterwards, once the call has ended.

 

3. Click to call

Provide your customers with the “click to call me back” button on your website. By simply entering a number and clicking it, your customer will be called back. Fast and immediate communication. Improvement and reinforcement of your company’s image. Optimization of telephone attention, being more direct. All this translates into: more sales, more economic benefits and better ratings. For only 25 euros/month.

mobile pbx

4. Mobile phones integrated in the switchboard

No additional cost.

Answer your virtual pbx calls from your mobile. Freedom, comfort and simplicity with Neotel’s TANDEM function. Answer calls, put on hold, mute, transfer, retrieve and reject. No additional software or need for portability.

 

virtual pbx

5. Automatic satisfaction surveys

No additional cost.

 

click to call me back

All the information is collected by the switchboard.

 

virtual pbx monitoring

With the satisfaction surveys, the system calls the client again to answer by marking from 1 to 9 their satisfaction with the attention received.

 

 

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How Neotel’s call center software has evolved in recent years

What functionality should we look at when contracting a software call center – crm service for our company?

Monitor the activity

Monitor all the activity that happens inside your call center with our tools. Analyze and study the productivity of your agents.

Manage tasks automatically

Because your time is important, Neotel offers you the possibility to hire the crm tool for the total management of your leads. Our crm integrated within our pbx will help you use your time in the most productive way possible.

Using Neotel’s call center software and crm gives us countless advantages

 

call center software

For a call centre to be able to optimise its resources to the maximum, it is necessary to contract a crm that works, so that it helps us with the management and control of our business.

 

crm integrated in virtual pbx

All current call centers will use one type of software for this function. This is clear. In Neotel we develop our applications to measure and always thinking about the customer. We listen to their needs and adapt our tools to them. If you are looking for a software that will help you manage your call center or, if you already have one but realize that it does not cover all your expectations, we would very much like to help you. Our call center software does not have permanence so you can be sure that you can try it and if it does not convince you for whatever reason, you can leave without any obligation. What other company offers you this type of security?