Progressive Dialer: Crucial tool for the call center under construction

At a certain point, business growth implies increasing the number of customer service staff. Precisely, one of the aspects that is most difficult to manage for the managers of an organization is usually the outbound calls department. Controlling effectiveness, maintaining productivity and organizing work can be challenging and inconvenient. However, applications such as the progressive dialer can be of great help.

progressive dialer

Outbound call departments are those used to call customers. In the past, this type of activity depended on telemarketers deciding to do their job consistently and quickly. Today, call center software allows the company to have much more control over this type of work. In this regard, call handlers have a crucial role to play.

What is the progressive dialer?

Call launchers are applications that allow automated calls to be made. That is, instead of operators making the calls, they are dialed by a system. In this way, the productivity and effectiveness of the outbound department no longer depends on the human factor. When automation does this job, there is no way to lower the number of contacts made by the company to customers.

However, these call launchers work on the basis of logarithms and artificial intelligence. In this way, it has been possible to make different types of dialers. The two main ones are progressive and predictive dialers, each one being useful for a different type of work and volume of attention. In the case of new call centers, which are in the process of development, it is appropriate to use the progressive mode.

As its name suggests, the progressive dialer launches calls progressively. It works little by little, because it is oriented to call centers that do not have a very high volume of calls. In fact, for new businesses this is the most suitable option. Similarly, those companies that offer very exclusive services can also opt for this virtual PBX tool for calls. This is the case, for example, of an outbound call department of a very exclusive bank, or of a club.

Advantages of the progressive dialer

The main advantage of using a progressive dialer is that the calls are launched by the system. However, this is not the only thing that this implementation of the webrtc PBX does. In fact, using this call center technology also allows you to filter busy and disconnected numbers. In this way, you can avoid wasting time trying to make contacts that will not be very fruitful.

In addition, the progressive dialer organizes all the work within a small outbound department. This is because the launcher will always take into account how many operators are available. By performing the launch and imposing productivity times, the operators are matched to an appropriate work rhythm, also avoiding lost calls. Of course, all this improves both productivity and the quality of customer service.

It is also estimated that progressive dialers are ideal for improving the conversion of calls into effective customer service or sales. This is so, because the system is made to enhance the longest and most dedicated calls. That is to say, this is the perfect implement to sell or offer via telephone. For example, a company that sells tour packages could benefit from this call center software add-on. It all depends on the type of business and the volume of outbound contacts.

Virtual PBX for calls is necessary

It is important to highlight that tools such as progressive and predictive dialer are part of the call center software, also known as virtual PBX for calls. This is a program that allows to control, unify and technify the telephone communication of companies. Another key function of this program is the migration of the answering service to IP telephony, which is much cheaper. To tell the truth, this is a necessary service in today’s business models.

At Neotel we have one of the most stable, efficient, easy-to-use and cost-effective virtual PBX services on the market. The progressive dialer is just one of the complements offered by this program that professionalizes business communication. Some others are excellent for selling and allow companies to reach the consumer very easily. If you are interested in the benefits of this technology, keep reading our website and contact us.

The benefits of having a WebRTC line for your company

The magic of the Internet has allowed companies of all kinds to effectively reach their customers, fostering relationships that are more direct than ever. However, it is not the same to generate business communication through a social network as it is to do it professionally with their own equipment. To achieve the latter, businesses need only have access to the technology of the WebRTC line.

webrtc line

The WebRTC line is one of those things that we know very little about, but that we use on a daily basis. In fact, when someone uses a social network with chat included, they are enjoying this technology. Any web page that offers communication devices such as chat rooms, chats, real-time interaction or video calls, operates thanks to this resource. The question is, how can a company use it to its advantage and in a professional manner?

Approaching the WebRTC line

The WebRTC line has made it possible to create or improve most of the social networks that exist today. The best thing is that, just as the most prestigious applications in the world are partially supported by this technology, any company can do the same. To do so, what is needed is a digital environment that allows companies to communicate. Although many do not know it, virtual PBX call center services offer precisely this environment.

In fact, virtual PBXs such as Neotel are programs based on the WebRTC line. Through them, teleoperators or company executives can manage different communication tools supported by a broadband connection. In other words, to be able to use these technological solutions, you only need to have Internet access.

For example, from a virtual IP PBX, calls can be made and received with IP telephony. This is in itself part of the advantages of the WebRTC line, because it is much more economical to make calls based on broadband connection, than under the traditional telephone service. The best part is that this can be achieved from a simple web environment that requires no installations. It is basically like logging into a social network that allows us to communicate professionally and more easily.

What are the benefits of the WebRTC Line for the company?

Basically, the WebRTC Line will allow you to call over the Internet like Facebook or WhatsApp. But in this case, it is done from a professional, company environment. Similarly, this technology allows companies to make video calls and videoconferences, but with formality. This is vital, because it generates confidence in the client.

This also professionalizes the work because communication can be done from a computer. In order to make calls, the virtual call center switchboard includes a numeric keypad, similar to that of a smartphone, but housed in the PC. In this way, not only the way of serving customers is professionalized, but also the way of doing business. It doesn’t matter if you want to sell, serve the user, get paid or whatever.

Having a virtual IP PBX is even advisable for the health of people who have their own business. Answering calls and customer orders on a smartphone all day, generates health problems such as, for example, whiplash. The most advisable would be to perform the attention sitting down and in front of a computer. The key word in this type of services is professionalization, at all levels.

In Neotel we have the best IP Virtual PBX

Neotel is a company with more than 20 years of service in the virtual PBX call center market. Although this may seem like a call center system, the truth is that it is useful and necessary for any business, even if you do not have a department of this type. A family business, an up-and-coming writer, or a salesperson can take advantage of the project and the best thing is that the hiring is always adapted to the budget of each entrepreneur.

At Neotel we have several basic plans and complementary services. These can evolve with the passage of time and the needs of the client. That is to say, if an entrepreneur needs only a basic plan at the beginning, he can start with this one, which is more economical. However, if with the passage of time and the expansion of the business, he/she wants to add more complementary tools, he/she can do so. We adapt to the situation and the real growth of each company.

Having a virtual IP PBX with WebRTC line is something that almost all prestigious companies ensure nowadays. At Neotel we provide you with an easy to use, intuitive program, with no difficult installations and no equipment to buy. The only thing you will need is an Internet connection.

Robinson List incorporated into the virtual PBX: a great advantage

European legislation has very severe restrictions on the protection of consumers and their data. In the past, companies were able to promote their products without any restrictions and this sometimes caused annoyance. With the legal change, companies must be very cautious, verify the information and send advertisements only to those people who allow it. Precisely, the Robinson list was created to respect this.

Robinson List

To be sure, the Robinson list allows employers to avoid serious legal violations. So… What is this list all about? And how can it be integrated into the virtual PBX? We will answer these and other questions below.

What is the Robinson list?

The Robinson List is a compendium of directories with information about consumers in Spain. In each directory are citizens who want to escape abusive advertising practices, including telephone numbers and the limits that those listed have when it comes to receiving advertising. The creation of this documentation is not so new, being a well-known resource in the country’s private sector.

In fact, the first Robinson list was drawn up in 1993 by the Federation of Electronic Commerce and Direct Marketing. Basically, these are opt-out lists, where people express their willingness not to receive certain content in detail. It is important to know that these directories are contemplated in the law, specifically in Regulation (EU) 2016/679, of the European Parliament and of the Council, created in 2016. Similarly, the Organic Law on Personal Data of 201 also contemplates the legal validity of these listings.

Any citizen can register on the Robinson list and decide how and from whom to receive advertising. At present, it is estimated that almost 600,000 people are included in this exclusion list. If a company communicates with someone on the list in violation of their willingness to receive advertising, they may file a lawsuit against the company, which will be supported by their willingness to opt-out of advertising.

Utility of the Robinson list in companies

It is clear that having the Robinson list information can prevent legal problems with consumers. But beyond having the list, having it associated with the virtual PBX with CRM opens up many opportunities for companies. In other words, it is a source of data that, if managed strategically, can be of great help to sell without generating hassles.

Being able to synchronize the Robinson list with the telemarketing program is very useful. It is a fact that most advertising campaigns are based on customer lists. This being so, the best way to respect data and consumer privacy laws would be to cross-reference the telephone lists used for each campaign with the Robinson list files. Precisely, this can be done with this innovative service offered by Neotel.

Best of all, these files are not only made up of people who do not want to receive any type of advertising. On the contrary, the lists show in detail the preferences of all those registered. For example, these lists include people who do not want to be called to receive offers, but who do see advertising text messages. It is precisely this capability that makes the Robinson list usable for reaching customers in the right way.

Neotel offers the most advanced Robinson List Service

Those who rent Neotel’s teleoperator software can include this service as a complementary service. From here, the company’s supervisors will be able to make queries on the list, validate the queries for 30 days, have access to historical records and all at the lowest prices. In fact, our customers have two ways to check these files: by querying by unit or by voucher.

Those who ask for the Robinson list price should know that it is a very cheap service. At Neotel, querying per unit will only cost 0.015 euros. We also offer vouchers that allow you to consult large groups by packs of people for a stipulated price. In these cases, the company lowers the cost of the unit, for the benefit of the companies that want the service. Undoubtedly, this is a very interesting and necessary complement, which will prevent company owners from avoiding lawsuits and unfortunate moments. Contact us in case you are interested.

call center software

Call center software: the solution for new companies

Cuando se escucha el término software de call center, lo primero que viene a la mente son grandes salas llenas de teleoperadores. Y aunque es cierto que este tipo de aplicaciones sirven para eso, no es necesario tener un departamento con 30 personas para aprovecharlo. De hecho, cualquier empresario puede impulsar su propio negocio con esta herramienta, aunque esté empezando o tenga poco capital. De hecho, cualquiera puede aprovechar esta oportunidad.

call center software

Approximately 75% of the most successful companies have incorporated call center software. Some of them do not even have teleoperators and yet they have found in this technology an unprecedented communication solution. To tell the truth, there are many ways to exploit this service, which is usually very economical and also makes a lot of things cheaper.

Communicate with your customers like a professional

One of the most important issues facing retailers and entrepreneurs is business communication. In the beginning, a person could sell and serve customers even through a social network. However, this can represent a problem of image and even trust. In addition, over time these means are not enough to meet the demand of a thriving business, however small it may be. This is where call center software, also called virtual switchboard, comes in.

What a call center software in Spain or in any other country gives you is a platform for customer service. In fact, with this tool you can control every communication, know who called, at what time customers call and manage everything. What we do not see from a social network or on the cell phone, we will be able to understand through this program. In addition, this application incorporates professional communication mechanisms that are very useful for generating credibility.

For example, the call center software allows you to make video calls with letterhead and a professional space. It is not the same or as serious video calling from a social network, than doing it from an own tool and that customers say “wow, this is a real company”. Another very good tool is the progressive dialer, which launches calls to our customers as its name suggests, progressively. This tool is widely used in call centers, but for a family business that wants to promote and offer something, it will be very useful.

Freeing ourselves from the telephone company

Business communication involves a considerable expense in communications. When there are not yet many sales this is not noticeable, but when there are more customers the telephone bill can be heavy. One of the best ways to reduce costs is to use IP telephony. This technology basically allows telephone calls to be supported by a broadband connection. From this point on, it will be unnecessary to spend money calling, making everything cheaper.

The best thing about hiring a phone call software is that it allows us to learn about such a useful technology as IP telephony. Adapting to this solution from the beginning will allow an excellent adaptation when the company grows and expands, which is the purpose of any initiative. Knowing about this will be a great learning experience for the near future.

But the best thing about the virtual PBX is that it is basically telemarketing software. Beyond its call center solutions, this program has great add-ons that will help anyone to sell. In fact, those who hire this service have automated applications to send advertising via text messaging, special plugins for web pages, robot call and many other solutions. For example, there is the CRM call center, an interactive data system that connects entire companies and promotes sales in real time.

At Neotel we have a telemarketing software with guarantees.

Of course, not all call center software is the same. Some have more features, complements and scope than others, which is a matter of great importance. At Neotel we have one of the most complete programs of its kind, which is possible after 20 years of experience in the market. Our virtual PBX in the cloud is used by hundreds of companies all over Europe and also in Latin America and the United States.

Those who are wondering about the call center software prices, should know that in this company we offer different plans tailored to each client. For this reason, Neotel can be an excellent solution even for new companies. Over time, the entrepreneur can hire those add-ons that he needs or that are attractive to him. With us, you will be able to set up your service in an intelligent, useful and practical way, always thinking about your budget. If you are interested in our virtual switchboard, contact us.

Having a virtual PBX for companies is a guarantee of sales

There is a lot of talk about the return of the call center to the corporate arena. In reality, the best companies have never stopped having customer service departments. What is regaining importance is the figure of the virtual switchboard. After the Internet and social network fever, which seemed to be enough to sell, the usefulness of call centers to increase revenue has been confirmed.


virtual pbx

Since 2019, companies have resumed investing in virtual PBX services. However, it was during 2020 that the demand for these tools skyrocketed to unsuspected levels. So much so, that opinion polls conducted with executives indicate that within companies call center software is understood as a necessity. This would be so even in those places where there is no formal customer service office. Why? Basically, they help to increase sales.

How can a telephone switchboard help you sell?

First of all, it is important to know that the virtual PBX for companies is a program that allows unifying all the communications of a company through IP telephony. In other words, with this software, business calls are now supported by an Internet connection. But, in addition, this software also provides a series of very useful and professional communication applications for customer service and, of course, sales.

The fact is that most of the add-ons offered by the virtual switchboard for companies allow to increase sales. Applications such as the platform for sending bulk SMS, or the robot call allow you to present offers to customers quickly and easily. Some are even adapted to new realities, such as, for example, web pages. To be more precise, we could say that today’s virtual PBXs are marketing software, or at least the best of them are.

In addition to this, they also have applications that are ideal for telemarketing. For example, the Neotel PBX offers call launchers, which facilitate the functions of outgoing call offices. This is useful for selling, for charging or for offering offers to individual customers, a resource widely used nowadays to encourage consumption.

Getting to know some virtual PBX applications useful for sales

Almost all the add-ons that the virtual PBX has for companies have the objective of selling. Here are some examples:

  • CRM: This implementation is much like any company’s database, only interactive. The objective of this interactivity is that workers from different departments can promote new sales, or escalate higher value services to certain customers who may have this need.
    Bulk SMS platform: Not all telemarketing consists of making calls to customers to position products or services. There are also other much more effective mechanisms such as text messaging. This is widely used by service companies, but can be adapted to any type of business.
    Click to call me back: This is a button that is placed on the company’s website and allows the company to communicate with customers who want information. Its incorporation provides a huge advantage over so many business sites that do not have good communication channels with their potential users. Neotel’s virtual switchboard service offers this plugin as a complement.
    Videoconferencing application: Nowadays telemarketing is becoming more oriented towards video calls, both individual and group. Of course, it is not the same to make this type of communication with free applications, than to have a professional application only for the company. This is also useful for those who offer teaching services, therapies or similar practices.

What is the best virtual PBX?

The best virtual PBX is one that has proven functionality and offers a variety of solutions for customer communication. There are many programs of this type, but few that are well oriented for effective marketing. At Neotel we have a product with 20 years of experience and customers in different parts of the world. Over time we have incorporated several additional applications that facilitate the realization of effective sales.

Our virtual PBX is stable, easy to manage, secure and has the best add-ons on the market. In addition, we offer different plans so that each company or entrepreneur can start from scratch, with the best communication tools adapted to their budget. Contact us and discover the advantages of having this program.

call center software

Is your company’s call center software of high quality?

Today’s best companies manage their communications through call center software. It doesn’t matter if we are talking about new ventures, medium-sized companies or large corporations, they all follow this trend equally. To tell the truth, having this type of program is a vital issue for the growth and success of any initiative. This is due to the applications and all the control they offer.

call center software

However, in the call center solutions market there is a wide range of programs available. That is to say, it is not only important to have a software of this type, but to have one whose scope and functions are really efficient. Unfortunately, there are many products that fall by the wayside and the lack of knowledge of executives in the technological area can lead to a bad acquisition. For this reason, here are some of the features that a quality call center software should have… Keep reading!

Find a call center software with proven warranties

When purchasing a call center software service, it is important to make sure that you are hiring an experienced company. In fact, there are some companies from different parts of the world entering this market all the time. Some of them are very new, therefore, they might offer programs that are still in a testing period, or that have an incomplete development. In fact, there are cases of technology companies that go into business for a few years and then simply disappear, leaving their customers in the air.

The best call center solutions have more than years, decades in operation. To tell the truth, in the technology business, experience is an important factor, since only in it you can get really proven quality products. In fact, in the companies with more seniority in the field, you can get very good programs at really interesting costs.

For example, Neotel has been offering its service for more than 20 years and this is what has allowed it to develop a program that gets better with time. Of course, seniority is just one of the aspects that should be studied when contracting a call center software in Spain or in any other country.

Do you offer CRM call center? Try it and see

The best virtual PBX software includes the CRM call center module. CRM is a program that contains databases and options for communication between the different departments of the company. In other words, it is a step beyond the typical system that service companies usually have. In fact, this complement in itself is often central to boosting sales and the day-to-day growth of any business. In fact, you could call this telemarketing software.

Unfortunately, many call center software only offer the virtual PBX without this application. This will mean that, over time, the owner of the contracting company will have to look for this type of program separately. In addition to this, it is always essential to test this and other call center tools, which are vital for customer service, marketing and sales management. In general, CRM should be easy to use and interactive.

The best call center software has many features

The best virtual PBXs also offer entrepreneurs various useful applications for communication. In other words, apart from communication control and the possibility of using IP telephony, the best programs of this type provide a large number of call center solutions. The more tools and automation, the better things can work.

Call robot, call launchers, bulk SMS sending platform are some of these add-ons. All of them represent a great advantage when it comes to serving, selling or even charging our customers. The more callcenter tools the company offers as add-ons, the better the proposal will be. The goal is to have the greatest number of technological solutions for simplification and work efficiency.

Do you know the definition of virtual PBX?

If you still do not know what a call center software or virtual switchboard is, it is basically a program that allows you to manage all the communications of a company. To do this, they are migrated to IP telephony, which allows to support both telephone calls and all communication through a broadband connection. By having this type of program, you can control the work of telemarketers and have at your disposal an endless number of tools for the job.

At Neotel we have one of the best call center software prices, with proven experience and a good package of complementary applications. Once you try it you will see how necessary and functional it is. And you… Do you have an enterprise? Do you want to make the leap in business quality? Contact us.

Virtual fax: As useful as its ancestor

In countries such as Spain, many businesses, companies and public institutions still maintain their fax machines. What was an innovation at the time is now a showcase of the past and also a tradition. To tell the truth, right now there is the option of the virtual fax, which allows you to fulfill your functions via the Internet. This is a very useful tool and the best thing is that it does not take up office space.

virtual pbx

Having the ability to send and receive faxes is still a good thing. Many businesses and companies use their old machine to send some documents. Copies of invoices, identity documents, attachments of all kinds and other information with graphic content can be sent securely using this procedure. Of course, technological advances have made this easier and that is what virtual faxing is all about.

The fax has evolved from a piece of equipment to a service

The virtual fax is a much more portable update than its predecessor. Basically, it consists of an application that allows sending and receiving faxes via e-mail. For this purpose, companies contract services such as Neotel’s, being a complementary module of the virtual switchboard. Its use is very simple and, in fact, it is quite similar to what we do when we send an email.

To send a virtual fax you need a special telephone number provided by the company. In this way, other people can send information from their own fax machine. Similarly, companies that have this service have the ability to send documents to other people with faxes, as long as they have the recipient’s number. This is a very simple procedure and it never hurts to have this capability.

To be sure, having the ability to send and receive faxes is to send and receive faxes is to open another means of communication. It should be noted that the most prestigious companies have the habit of integrating with every technology and every existing communication mechanism. By doing this, any enterprise sees its business opportunities expand because they are not limited to a single method. In addition, many suppliers, entrepreneurs, customers and traders still use this type of technology when closing deals.

Virtual fax: two options

The virtual fax for companies can be seen as an emergency tool, or as a complement. Those companies that do not want to buy this type of equipment can get in this type of service, an ideal ally. In fact, having this module is very economical and fulfills all the facets of the traditional device. Nowadays, any smartphone can be used to take a photo. Similarly, the scanner can reproduce images and documents digitally for later sending.

In turn, companies that have a physical fax can rent this service in case of emergencies. For example, if at some point this device is damaged, you can always count on its virtual version. In any case, the important thing is to have solutions for all kinds of circumstances. The good news is that hiring a virtual switchboard means accessing a world of technological solutions for companies.

In fact, the virtual fax is just a complementary tool to the virtual PBX. All this software offers are solutions for communication, marketing and customer service. The best thing is that at Neotel it is possible to access an excellent service for a very low investment, because we are the number one company in the creation and sale of IP PBXs.

Contract virtual PBX: expand your range of solutions

Hiring a virtual PBX is much more than having a call center software. In fact, it is more a matter of using a compendium of solutions to problems shared by almost all companies. The best thing is that both this software and its complementary modules are usually very cheap. For example, obtaining the virtual fax service for companies only costs eight euros per month, at least at Neotel.

Similarly, paying for the virtual switchboard is something that any entrepreneur can do. At Neotel we have three basic plans and a variety of options so that each user can choose the solutions they need the most. In addition, some very interesting modules to increase sales are free. If you still don’t know about it, you will find a lot of information on our website. Of course, you can also contact us to clarify any questions about our product.

Mobile PBX: Carry the company on your Smartphone

The virtual PBX is much more than a program for call center rooms. If you think about it, this IP telephony system allows you to manage many tasks within companies. One of its complements, the mobile PBX, also allows many of the formal resources of this program to be available on the smartphone. From here, the opportunities for entrepreneurs are simply amplified.

One might think that a cell phone has all the properties needed to launch a business. This and some social networking functionalities seem to be enough to communicate with customers and promote a productive activity. However, the mobile PBX allows us to do the same, but with professionalism, taking it to the next level.

Solving the business formality problem

mobile pbx

Today we see many entrepreneurs using the resources they have in their hands to work. Many businesses start using means that are normally used for relationships with family and friends. This is feasible, but it is important to always aim at formality and professionalism. It is important to remember that being formal and professional is synonymous with reliability, and the latter generates income.

This is precisely how the virtual PBX works. This is a software that provides the company with an environment for business communication in a professional manner. When an entrepreneur hires this service, it guarantees a series of tools that allow people to understand that they are communicating with a professional, secure and reliable company. From the IVR to the teleoperator functions, these are elements that make customers understand that they are not going to be ripped off.

It is not the same to negotiate with someone using WhatsApp to negotiate, than calling a company with an operator, institutional messages and other professional elements of the service. Everything we hear when we call a business call center tells us that we are dealing with an institution. And that means many good things: guarantees, security and responsibility. That is why it is important to have a virtual switchboard service.

Mobile switchboard: everything on your mobile

Once a company knows how a virtual PBX works and contracts the service, it is open to a compendium of complementary technological solutions. One of the most useful add-ons is the mobile PBX. This allows to have the software functions in the comfort of the smartphone. Of course, having this tool formalizes communication even when the telephone agent is out of the office. It should be noted that this tool is useful even for company executives.

The best thing about this tool is that it allows work to continue as normal, from anywhere in the world. It is not necessary to be in a company’s facilities to attend as if you were there. This expands the operational options of any type of enterprise. Even a company that does not have physical offices can benefit greatly from this. Implementing a virtual switchboard guarantees the perception of formality in the user.

The best part of this is that a company can hire staff anywhere in the world. With Neotel’s software, the management of the employee can be controlled even if he/she is in another country, since everything is handled via the Internet. On the other hand, with the mobile switchboard, the person can have the elements of this program on his cell phone. This means that even a worker who does not have a computer at his disposal can answer calls and attend to clients. It is like having a virtual switchboard for cell phones.

Neotel software solves many problems

Once you understand how a virtual PBX works, it is easier to value it. This type of software allows any company to implement IP telephony, which is much more economical and practical. In turn, this program aims to manage and quantify all business communication. By contracting the service, you can know data such as the number of calls received, the duration time and data of customers who call.

At Neotel, we provide totally free of charge the service for smartphones, which is like using a cell phone as a switchboard. In this way, the entrepreneur can hire staff in other parts of the country, or the world. Of course, this is just one of the wonderful add-ons that our software has, which also provides modules for marketing, customer care, data collection and much more…. Contact us!

Call Recorder: A resource of business wisdom

In companies there are many positions, processes and also tools used on a daily basis. Some resources are used as a priority to accomplish a specific task. Others, on the other hand, only work for certain situations that do not occur very often. However, there are some implements or systems that turn out to be multifunctional for any type of company. Precisely, that is the case of the call recorder. Companies that hire a call recorder service can implement it for multiple tasks. This is a technological tool that will solve many different types of problems not only within a call center, but for the company in general. To understand this, it would be necessary to see in perspective all the utilities it has.

The call recorder allows you to meet all of your

premium virtual call recorder

It is well known that having a call recorder is nowadays even a legal requirement. But beyond this European legal provision, this implementation will be key to comply at a legal and management level with practically, everyone. In principle, recording every call that comes into the company helps to resolve any misunderstandings that occur between customers and company agents. If a customer feels that he or she has been treated poorly or has received inefficient handling, this can be demonstrated by the recordings. Similarly, if a telephone agent feels that he or she has been attacked, this can also be shown thanks to the call backup. In turn, this avoids conflicts at the legal level due to a hasty decision, or due to any other misunderstanding. The call recorder not only covers the company, but also allows it to make the right decisions. Hence its relevance and the need to record every contact made. The call recorder also allows you to check whether a customer made a telephone purchase. This is a priority, as consumer protection laws are often quite strict. In fact, third-party verification can be implemented to ratify telephone purchases. This allows to corroborate that the user is accepting a purchase in a legitimate and secure way. Of course, by recording the conversation, companies simply cover themselves. Both the recorder and the verification module are part of the virtual PBX cloud.

The call recorder monitors and educates

The call recorder is usually understood as a module that allows the monitoring of a company’s telemarketers. Certainly, this is one of its fundamental tasks and this allows companies to improve. But beyond its monitoring aspect, this tool also allows to educate a company’s telephone agents. This can be achieved through various activities and procedures. The best call centers in the world teach their employees through call recordings. This is a very successful approach, because it allows learning based on real-life operations. It is not the same to memorize the steps of a management, than to review an example of what happens in reality, in this type of work. Some human resources departments use employee calls to enrich their training courses. Then there are the evaluation steps of each telemarketer. The call recorder makes it possible to verify whether the management of each telephone agent is being carried out correctly. However, much better than just evaluating is to use the recorded conversations of each employee to explain their strengths and weaknesses. In this way, each employee will be aware of what needs to be improved when serving customers.

Neotel has the best monitoring module

The call recorder is the core of what Neotel calls the monitoring module. This is a compendium of three tools that allow monitoring communications. It includes the third party verification, the spy and whisper function and the call recorder. In addition to this, we also offer a premium recording service, for those companies that need a much more complete coverage. Our virtual PBX cloud is one of the most advanced and stable in the market. Countless companies have been working with us for many years, which has earned us an excellent reputation in the field of technological solutions. If you are interested in our software and its excellent add-on modules, just contact us.

Telemarketing surveys: improve your offer with data

The virtual PBX has several solutions up its sleeve for business development. In fact, its modules facilitate multiple tasks that are decisive at the commercial level. One of these is the identification of customer demands and the creation or sale of new products that can in turn solve needs and generate good dividends. In fact, this can be achieved through the use of telemarketing surveys.

If there is something that generates problems at the moment for entrepreneurs, it is precisely obtaining strategic information. To be sure, few sources tend to be truly reliable and this diminishes the field of vision of company managers. In addition to this, buying data is very expensive and the worst thing is that it is not always accurate or useful.

Telemarketing surveys: Ask your customers what they want

telemarketing surveys

Telemarketing Surveys: Consultation Nowadays, it is very fashionable to buy data from social networking companies. Although these companies collect a lot of data from millions of users, there is not always certainty that this information is useful. There are many method problems when resorting to this type of solution. It is much better to control the data collection and get it first hand, from the main stakeholders: your own customers.

Telemarketing surveys are a module that is installed in the IVR of the virtual PBX call center. Through these surveys, any company can consult its customers in order to improve its proposal. In fact, the survey has always been the tool used by companies to create and test their products or services. Of course, this telephone consultation format is much faster, quicker and friendlier than any traditional method.

With telemarketing surveys, it is the customers themselves who generate the information. This is important, because that is precisely the public that consumes your products and services. Then, no one better than them to establish what they require, or what can be improved. They are also the ones who have tested what the company has offered so far and, therefore, they are the ones who will be responsible for any possible improvement in the offer.

What can be asked through telemarketing surveys?

Telemarketing surveys can be used for any type of consultation. Of course, those of a commercial nature are the most important ones and this system allows them to be carried out very easily. To tell the truth, there are many companies that have a virtual PBX call center and, in spite of this, do not use their survey module to ask commercial questions. In general, many times they remain in the classic queries to measure the quality of customer service. This is important, but this complement can be used in a more strategic way.

With telemarketing surveys it is possible to ask about what features your products lack. In this way, it is possible to understand what is the low point so far, or where you can improve. From there, another product or service can be made that does have that attribute that was missing before. This is one of the best ways to create new commercial strategies that will boost the business.

Another question that can be asked is what is the customer’s favorite product. Knowing this allows you to understand which offering satisfies the most customers. This is also important because it helps to understand which products should be discontinued and replaced by others that generate more cash flow. This principle is also valid for service companies and, in fact, they can benefit a lot from this module of the virtual PBX call center.

Advantages of telemarketing surveys

As noted above, telemarketing surveys are quick queries directed to the relevant audience. Their speed is due to the fact that each survey is answered by options, using the numeric keypad. Consequently, customers will not take more than a minute to answer the question posed by the company. In addition, these can be placed at different times during the call, so as not to inconvenience users.

The system is designed to count and systematize the responses obtained in each consultation campaign. In this way, it will be much easier to take advantage of the information captured through telemarketing surveys. At Neotel, we have the most requested, innovative and functional virtual call center switchboard in the market. Remember that this is just one of the complements of our software. You can ask us any question in case you are interested.