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VoIP services and the use of Gateway

Knowing a VoIP service is common with a wide variety of unknown words and names, such as Gateway. Before these names clearly arises the doubt on What are they? and today we wanted to clarify it.

In question we will talk about the VoIP Gateway and its role in voip services.

What is a Gateway?

Initially it should be clear that this is a network device used to convert voice calls between the telephone network used (whether switched or digital) and the VoIP network.

This way you should know that using VoIP services is the VoIP Gateway which allows calls that are generated by a traditional PBX to become IP and can go to the Internet or to the contrary, ie a traditional PBX receive the called IP.

VoIP Gateway Features

Before you finish talking about this tool it is important to mention its main features. Among them are:

  • Its application as multisede communication solution, that is to say in the integration of a switchboard to a VoIP network.
  • The Gateway allows to connect the traditional PBX to VoIP, so that operators can be accessed at a lower cost.
  • It is also a device that allows establishing connections between the traditional switchboard and advanced services, allowing global coverage at a low price.
  • It also has access to more advanced software, such as call recorder, ACDs, among others.

Finally, keep in mind that using these devices can reduce the number of traditional lines, showing a good cost savings.

As you can see the VoIP gateways are of great importance within these services.

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Operation of the robot call

Being interested in the use of a marking robot is a good idea to know a little about how it works. Of this we will speak to you here so do not stop reading.

Robot Call

Among the software options for Call Center that can be found today the robot call is an advanced tool that is generally included as it allows to automatically perform a large number of calls, without it having to interfere the operators of the center calls.

On these marking robots you should know that in the current offer you can find many different options, some more powerful and agile than others.

In any case, when choosing this service is worth doing considering the fulfillment of certain features, such as:

  • Its power, translated in the capacity of management of automatic calls
  • His agility
  • Effectiveness
  • And also its price or economy

robot call

Operation of the robot

Now, focusing on the operation of the robot call you should know that at the time of executing your task does so:

  • Start making the calls, in a massive and simultaneous.
  • In making this call, the voice message that the company has wanted to make known is displayed, by means of reproduction.
  • It is important to clarify that within the voice message it is possible to include push options, so that the user can be transferred to an agent by pressing an option on his keyboard.

It is important to clarify that within the voice message it is possible to include push options, so that the user can be transferred to an agent by pressing an option on his keyboard….

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Tools for call center: getting to know the click to call

Within the variety of call center tools that we can find today click to call me back has managed to excel to a great extent, since it has offered to the companies a very economic and effective solution to communicate to the users of its corporate website with the company.

You have been interested in being a tool, but you want to know a little more about it.

If so, do not stop reading and it is that here we will tell you what it is and how it works.

Click To Call Me Back

You must start with a clear understanding that this service is presented within the Tools for call center as an application, button, which is integrated with the business web pages in order to allow clients to request information immediately and with the help of real-time connection.

click to call me back

On the Internet there are currently millions of site pages running and the general public has taken the Internet as the primary means for finding information. It is not for nothing that the most important search engine, Google, manage an average of 3 trillion searches a day.

This should be very clear to companies that enter the Internet through a website, which not only allows them to advertise their products or services, but allows them to market directly.

But promoting or selling on the Internet is not a simple task and is that the competition is so wide that one of the main objectives has been to attract the most visitors, being even more important to know how to keep them and turn them into customers.

To achieve this companies must offer intuitive pages, optimized, clear and that allow the user to have the best experience. But, some time ago for this only a contact number was offered.

At present, the service has evolved and improved thanks to the tools for call center such as click to call, which allows to integrate this button (code) in a simple way to the site so that users can contact directly, immediately and free of charge to the company.

 

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Call center tools: implementation of a Click to Call

Among the different tools for call center that you can choose highlights the Click to Call me back.

Now, faced with this option many initially wonder what it is and then why they should implement it.

What is click to call?

Let’s start by making clear what click to call is. When talking about the different call center tools this is presented as a highly recommended solution to integrate into business web pages and is presented as a button that is located on the site, from which customers can press to generate a telephone contact immediately with the department you have established.

Now that you have clear what this button is the time to clarify the reasons why it is worth using it.

Implement click to call

click to call me back

There are several reasons to implement this tool, but in general we can say that it has managed to expand significantly since it has given companies an excellent channel for communications with users, allowing them to improve their experience on the site.

In addition to this general contribution you must take into account that with these tools call center you can have:

  • An updated and modern website, which is aimed at facilitating communications with customers.
  • A lower drop-off rate and better SEO for your site. For your customers it will be very easy to contact you and before a doubt or greater problem will be the possibility that they stay on the page and contact you, to decide to leave you.
  • Finally, you should keep in mind that this tool is very simple to implement in your site, by means of a code that is added without problems, is very economic, also works responsively and is highly compatible with different telephone exchanges.
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Choose virtual or traditional fax?

Nowadays the internet fax service has been extended, so that more and more businesses and companies have decided to use it, leaving behind the traditional large fax machines.

Now, if you are in doubt about whether to use traditional fax or virtual fax, it is ideal to know the advantages that the latter presents compared to traditional equipment.

Internet fax, a very effective solution

At the outset you should know that the virtual fax service has been positioned very well because of its effectiveness and also its flexibility. With this service will not require a fax machine and neither of paper, ink and other traditional elements as the digital document is sent to the email.

fax virtual

But, if you want to know what the advantages of this service, compared to the traditional fax that we have seen all the life in the offices, here we present them to you:

It is a more economical service, since it does not require the purchase of the machine of face and nor of the supplies that it uses for the sending of the messages. In addition, when using this service you will not have to pay for a phone line, since the cloud service will provide you with the number and all that is required to send and receive faxes.

In addition to saving there are other advantages that you should know:

  • Sending and receiving faxes is simplified by implementing e-mail for this.
  • Flexibility is evident, since faxes can be sent and can be received from any place where they are clearly having in their place a device with an Internet connection.
  • In addition, the privacy of the information is increased and it is only you or the one who has access to the email account can see the document sent.

 

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Uses of dialer

Integrating the telephone dialer into a call center may raise doubts about what uses can be made of this tool.

Well, you have to take into account that depending on the chosen dialer option you can use the dialing module to make calls automatically or you can also use it for sending SMS.

With a single click and making use of this tool you can reach quickly and effectively to all your contacts, no matter if they are a few hundred or thousands.

Advanced automation and its ways of reaching the public

This type of tool applies quite attractive features for the delivery of information to users. In this way, the dialer allows you to focus on the proper elaboration of the message, since you have on hand an excellent tool for its distribution.

Be clear that you can decide to carry out campaigns of calls or if you consider pertinent you can do them using the SMS. Clearly the call function is much more used and favors it since it allows the management of a thousand calls per minute.

Marcación predictiva

But, the option of SMS is not far behind and is that per second can manage more than 100 messages.

Types of dialing

Before we finish we wanted to talk a little about the different types of marking that this tool presents and that you can choose considering the needs of your campaign.

marcación progresiva

So, you can find:

  • Automatic dialing, setting the broadcast frequency.
  • The progressive dial, according to the availability of agents.
  • Predictive dialing, which optimizes the contact ratio.
  • And the preview, which sends contact data to the agent prior to making calls.

Robot Call

Finally, you must be clear that within this tool are integrated different functionalities with the aim of improving its efficiency and success ratio. For example, call identifiers, answering detectors as well as custom phrases.

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Why have your CRM + PBX integrated?

Integrating your CRM to your PBX is a task that is done very easily and with which your business or company can enjoy many benefits. For example, by doing so you can make the calls you require to your contacts with a click on your CRM application.

On the other hand, the implementation of crm + pbx also allows you to have automatically linked incoming calls with a record of your client. In this way, using this application in conjunction with the service will have your customers’ information displayed and the calls will be saved as records.

With this in mind it is time to speak in greater depth of what this integration has to give.

Contributions of crm + pbx

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In addition to streamlining calls and registering, this union has more benefits to give. For example:

  • With this, sales people can track their calls more easily.
  • The customer service team will also be able to ensure that each client’s records are up-to-date.

In this way, it can be said that in a general way the union of crm + pbx will allow you to have a more efficient administration of your calls, achieving in turn to improve the performance of your communication equipment and at the same time increase the level of satisfaction of the clients.

centralitas PBX

Do not forget that you can call directly from the CRM; You will also have the customer data automatically displayed and each of the calls made will have their registration and will be saved in the application.

Do not forget that CRM helps your company manage customer information, so that thanks to their employers and the information provided by the calls, you can have quick and convenient reports that will help you make decisions Important.

 

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Virtual Switchboard – Voip Switchboard VoIP Switchboards. PBX switchboards

3 reasons to switch to a pbx ip

When considering the idea of moving from a traditional PBX to an IP it is essential to consider several details before making any decision.

Today we wanted to talk about the 3 main reasons why you should consider making your transition to pbx ip.

But before we talk about these reasons we want to make it very clear what this service is. Let’s start.

What is pbx ip?

This service has to present an integral telephone exchange in which the calls on the data networks are managed. That is, telephone conversations are all sent over the network as data packets.

Now, this technology is not only responsible for sending calls, but also includes other very advanced communication features that are very profitable for businesses and businesses.

It is important to note that due to its robustness and performance pbx ip allows a simple and wide scalability of the service, that is to say that when using it can increase or decrease its performance very easily according to the needs of the user.

Regarding their service many wonder if these PBXs allow you to connect with traditional PSTN lines and before this doubt the answer is yes.

In this way, if you do not want to interrupt the external communication infrastructure that is currently managed, you can also implement pbx ip without problems, keeping your regular telephone numbers.

Weight Reasons

Before finishing and since you know these details of the PBX you must know the 2 reasons to consider:

  1. It is presented as a simpler installation and configuration solution. Likewise, its administration and configuration (due to its interface) is evidenced easier.
  2. And in the case of using VoIP providers can generate significant savings.

Benefits of pbx voip

The voip PBX service has managed to spread well in business and business for several reasons, being the benefits it has to give the main.

Now, if you are thinking about opting for this service clearly it is ideal that you know the strengths of this option and that go beyond its price or savings that can generate.

What are the main benefits of pbx voip?

Below we present different points in favor of this service. But it is very important that you understand that some of them can be enjoyed only in certain cases, depending on the characteristics of the company and the service requested:

  • It is a service that eliminates the telephone wiring, which means that the pbx voip allows to connect the phones directly to the standard port. It is important to note that you can use IP phones or software-based options that are installed directly on the PC.
  • By eliminating this wiring you can clearly move your extensions without major complications or you can add more, if you require, without major problems.
  • In addition, you can leave behind the dependency with suppliers and is that this service when using the open SIP allows to combine different options of software and hardware. Keep in mind that proprietary services typically require proprietary equipment and programs.
  • With pbx voip you can provide better customer service, while increasing the productivity of the care team as you have access to information with greater agility.
  • In addition, we can not stop talking about the large number of features that this service presents and the best thing is that the amount does not affect the savings in the tariff.

Finally, you should know that although now you do not know how to operate with this PBX to have it will be very comfortable and efficient.

Recognize the best virtual switchboard for your company

Properly choosing the service of a good virtual switchboard is a complex task and in which you have to be very careful about certain details, so that you can select a provider that can really meet the needs of your business or company.

Since we want you to have at your service the best virtual switchboard for your business here we are going to tell you about the main aspects that you have to monitor in order to make an excellent choice.

Have at your service the best virtual switchboards

One of the main features that will allow you to identify the best virtual switchboard for your business or company will be that the provider has to offer different services, with wide functionality, and at the same time are adaptable options.

A provider that allows you to hire a virtual PBX to which you can add, expand, reduce or subtract elements is what you will need to have a service that truly responds to your needs and where you pay only for what you need.

There are companies that offer very good virtual switchboards, but they offer options that can not be modified easily or that despite the modifications, they present tariffs inconvenient for the users.

Besides this first detail there are other more that you have to consider. For example:

  • Make it a provider that works with both small and medium-sized companies and large companies.
  • You should also choose those that serve companies from different sectors and is that when you look at them details you can find advanced services, really scalable, with good performance and rates that fit different budgets.

Finally, to be able to enjoy the service of the best virtual switchboard, it is essential that you look for suppliers that really offer solutions to the challenges that each sector presents.

How to make an appropriate comparison of virtual switchboards?

There are several features that you should take into account when doing a comparison of virtual switchboards so ideally you do it by managing a table that allows you to carry out a thorough and clear assessment.

Features and other details to compare

  • The general characteristics presented by the service: when comparing the switchboards considering their features you have to evaluate: How many extensions does it offer ?, How many simultaneous calls does it support? If you have call forwarding, call routing as well as digital receptionist? In addition you should consider whether it integrates voicemail, central phonebook, call transfer as well as recorder and administration of recordings, reports, call queues and intercom.

 

  • Details of administration and scalability: when comparing virtual PBXs in this aspect you should consider the usability of the management console, which must be web-based. It should also provide device provisioning automatically as well as real-time report of system status.

 

  • Communication details. There are several elements to verify, but the most important would be the reception of voice messages by email, the extension Click2Call, conference calls as well as virtual fax.

Other Important Elements

  • Call reporting, statistics, real-time monitoring as well as external agent support, record search and callback function.

 

  • The integration of CRM as well as the mobility offered will be essential, that is to say that it works in Android, iOS, Windows, Mac, Web and SIP phones.

Reliability of the voice IP PBXs

The VoIP switchboard is nowadays presented as a very reliable and secure service, if one makes use of the essential resources or tools.

Put your trust in the IP Voice

Generally, when thinking about the services of voice-over switchboards, doubts arise about their optimal functioning in situations such as electric blackouts and other problems.

As you can see, there are several methods by which providers can ensure reliable and reliable communications services to their customers.

When you apply these solutions, which you must consult before hiring any service, you can have the total peace of mind that the voice control system chosen ip will have an optimum operation, allowing to take full advantage of its different functionalities and benefits.

How to recognize the best voip PBXs?

Knowing how to recognize an excellent VoIP PBX from other basic options is much easier when you consider certain criteria that are key to having the best tool at your service.

Now, since we want you to make the best choice of the different voip switchboards that are offered today, here we are going to tell you about the 4 main features that will help you to recognize it.

Features of the best VoIP PBX

  1. It is a switchboard that is easy to use, that is to say that through its interface is very simple to handle. For this it is worth requesting a demo test, in such a way that you can see for yourself how intuitive the interface is. When hiring a voip PBX, if you have a friendly interface, it will not be necessary for a third party to intervene to make their configurations, to add new functions and to optimize their operation.

 

  1. It integrates perfectly with other solutions used by the company. For example, if the service is suitable to integrate with CRMS, with contact or call center, with ERPs, among others that you are implanting will be the ideal.

 

  1. It is a safe and high quality service: generally the security is not a subject that worries a lot when choosing voip switchboards, but you have to consider that being services that are developed over the internet it is necessary to watch which mechanisms are used to guarantee the deprivation Of communications.

In this way when looking for a quality service you should opt for a provider that offers not only good and modern systems, but also encrypted for your calls.

  • In this way when looking for a quality service you should opt for a provider that offers not only good and modern systems, but also encrypted for your calls…….

Basic maintenance service for virtual switchboards

Asking about the maintenance service that will be obtained when contracting with a virtual PBX provider is a key aspect that has to be considered, but that many companies forget.

That is why, if you are doing the search for virtual switchboards and you want to make a relevant choice, then we will talk a bit about the basic maintenance service that you should at least look for.

Note that generally the maintenance service is included within the rate to be paid, but when in doubt it is always better to contact and consult.

Know the pbx exchanges hosted and the benefits they have to give

Knowing the option of pbx switchboards you will surely find the hosted PBX service. But what is it?

Well, here we want to enter to clear this doubt while we will talk about the benefits that this alternative presents.

What are hosted PBX PBXs?

The first thing that should be clear about the hosted PBXs is that they are hired telephone exchanges as hosted services, ie as virtual PBXs. In this way, the first advantages that the user can demonstrate with them is a reduction in the costs of their installation.

Likewise, since it is a virtual operation service, the cost of this operation is reduced in the same way that the maintenance expense is reduced. This will clearly depend on the provider that is chosen, but in general most VoIP service providers present very favorable rates in which these tasks are included.

It is important that you know at this point that the pbx PBXs hosted will allow you to take advantage of features such as virtual fax, conferences, voicemail as well as automated messages, call routing, among others.

At this point and before talking about the benefits of this solution you have to know that it can work through the traditional telephone network, through the Internet or through a combination of the above.

Finally, with respect to its benefits we must emphasize the following points:

  • Saving on installation cost and maintenance cost.
  • Physical limitations are eliminated, allowing the company and its employees to expand and be on the move.
  • And it can also help improve the corporate image.

We can not clearly avoid its scalability and its easy use.

The best provider for your ip voice control service

When choosing an IP Voice service, we should not only focus on making an appropriate choice of the system, software or functionalities to be implemented, but also carefully select the provider of these services.

But how do you know that you are facing the best provider of voice switch ip?

To help you realize this recognition we have brought some tips that you should consider and apply.

Do not miss them and make use of them.

Important factors

  • Factors The security offered by the provider, considering in this point the security practices, such as constant monitoring of threats and the use of tools such as SSL certificates, SRTP, SBC, etc.
  • You can not fail to consider the support offered (staff support) or at least the existing documentation and tools given. Consider your needs and schedules presented.
  • Finally, regarding the availability, the ideal is that it does not go down 99%, that is to say they guarantee a short time out of service. With a 99% average time per month is about 7 hours, while if it has a 99.999% availability the maximum time for out of service will be 44 minutes a month.

3 basic criteria to select your voip control panel

Day by day are more companies, small, medium and large, who decide to use for the management of their communications the solution offered by the voip switchboard.

This service has been extended and popularized due to its flexibility and the savings that can be given with its application. But, you must be very clear that not all VoIP switchboards currently offered have to offer the same guarantees and not all services are equally adaptable to the needs of each user.

Using WebRTC

This open source project has become very popular in a short time and is that it allows real-time communications without having to make use of plug-ins.

What is it?

Web Real-Time Communications is a tool that has been launched with the aim of facilitating the applications of voice calls, as well as the file sharing and video chat.

Due to the excellent performance it has shown, it has managed to get to the main position in a short time, although some still doubt that it can really generate a revolution in the current communication standards.

But, this thought of doubt is not shared by many, since when consulting the opinions on this subject many experts know that WebRTC has entered to fill a gap in the web platform, in such a way that allows real-time communication to be established, It only loads the page.

More reviews about WebRTC

  • Initially it is clear that although this technology is relatively new, many users have described it as a reliable and quite safe option.
  • Likewise the opinions are positive regarding the quality of the sound, having better opinions than those obtained by the solutions Flash.
  • In addition, it clearly has the support of many as an open source platform that has to give a good amount of new tools.

How a Virtual PBX Works

Let’s assume that we have a company in Madrid and we want to start offering our professional services to our customers. We have integrated a virtual switchboard, which allows us to receive a good number of calls simultaneously.

In this way, when wondering how the virtual switchboard works you have to understand that thanks to the ability to receive simultaneous calls the company can be communicated at all times with its customers, but also among the members of the team.

This is done by the virtual operator of the service, which performs the derivation of calls to the corresponding extensions that it has requested.

For example, the manager who manages his extension 100 from his mobile device, the commercial team, 101, the billing manager who manages his extension 102 or the customer service, 103.

In this way it should be clear that thanks to the virtual switchboard the communications of the company are managed in an advanced way, regardless of the location of the staff. Being virtual the service that interests is to have a good Internet connection.

We hope that with this example you will understand the operation of these switchboards and encourage you to make use of them.

Reasons to switch to a virtual telephone exchange

You currently have a traditional telephone switchboard in your company. If so and you are watching this post surely you are looking for a new solution, more effective and efficient, to manage the communications of your organization.

pbx

Well, in this case it may be convenient to know some of the most important reasons for moving to a virtual telephone exchange.

Reasons to do so

One of the main reasons for changing technology is that with the virtual exchange can reduce the costs of calls, especially those that are generated with long distance calls as well as those generated by calls between different branches National and international.

On the other hand, a reason that drives the use of this service is the need to have internal extensions, but remotely to the company. This means that if you have your head office here, but you have other offices in other cities or outside the country, you may consider this service as indicated.

This is possible since with the use of the virtual telephone exchange you can integrate each and every one of the branches that your company has.

Now, what may be happening in your company is that with the current switchboard service you no longer have more lines and require more. This need is easily met in the virtual service and has no limitations.

Robot Call

In addition, if you do not require a complex call center with this option you can use softphones, software phones on the computer, to provide this attention.

fax virtual

Finally you should know that another common reason to change is that with this service you can improve the availability of your staff, both mobile employees and teleworkers.

 

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Enjoy the advantages of the (cloud) virtual PBX

Cloud services have special features that work in their favor. These are characterized by being very simple to use solutions and above all very easy to understand, although very sophisticated.

This is the cloud-based switchboard service, which runs 24 hours a day, allows you to access with a click and from anywhere you are, regardless of the device you use.

With this solution manage the communications of your company is no longer a headache, since the service presents a very intuitive management, simple and best of all is that it is tailor-made.

The best of the switchboard in the cloud

About the service of these Virtual pbx there are many details that are advantageous and from them we will talk here.

Initially you have to consider the platforms that provide these services. These are intelligent and easy to manage, which allows the user to have complete control over their control unit. In addition, the service in the cloud allows the user to configure it by itself, so that it has the necessary operation for the demands of each business.

VoIP switchboard. IP Telephony. IP voice switches. PBX switchboards

In addition, we can not fail to mention the integration of statistics, which allow us to have at hand important information that allows not only to have total control of the service, but also allows to make the necessary improvements to have a better management and results.

Keep in mind that another advantage is that you can access it from different devices, allowing you to enter the control panel from both your computer and your mobile phone.

Final Detail

Now that you know the advantage of this service we must end by mentioning a very important detail and is that using this type of switchboard will not only bring advanced technology to your company, but also improve your communication, information and services processes.

 

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Call center software: management panel

Thanks to the management panel that is integrated in the call center software, it is possible to monitor, in real time, the work performed by the telemarketers of your company.

But when evaluating this element of the software there are other more details that you should consider to understand how useful it can become.

Call center management

You must be very clear, when talking about this element of the call center software, which is through it that you can manage the entirety of your call system. Therefore, when choosing between software and other it is essential to consider the benefits that the panel provides, but also its simplicity and clarity of interface.

marcador progresivo

Keeping this clear is the time to talk about the main advanced features that the management panel has to offer and that are certainly worth taking advantage of:

  • Adaptive predictive dialer, which handles different types of marking in such a way that can be configured to suit different situations. Thus, you can choose progressive, predictive, automatic or manual dialing.
  • Control and monitoring tools for all calls.
  • ACD for incoming call identification.
  • Recording system, which can also be adjusted as required. Thus, through the panel can set the fixed recording, by service or on demand if required. In addition, thanks to the different types of managed filtering you can easily find the recordings made.
  • In addition, although in the panel that presents the call center software there are many more functions we must finish talking about the different tools of metrics, reports as well as dashboards that allow to visualize in numbers the work of the call center and determine according to them the management Which should continue to be given.