Why are virtual call centers the future?

By working remotely, companies can save money and office space, and today working remotely is easier than ever.

Managing a virtual call centre is the first step towards a more sustainable business.


Virtual call centers are good for the environment

There are numerous studies that claim that remote workers are more productive than those working from the office.


incoming call statistics

A home working environment is healthier for the worker. When workers perform their tasks from home, they can also manage their time better.

When you manage a virtual call centre you can hire people from all over the world or you can also hire workers who are comfortable working outside the “normal” hours. This can be a big money saver for the employer.


Virtual call centers offer more flexibility

In the past, running a virtual call center could perhaps be more problematic. But today, with all the tools that exist such as video conferencing, chat, email, calling, remote assistance, etc., managing a remote call center is truly easy.

With a virtual call center you can have employees from anywhere in the world which also means becoming more international by being able to work directly with employees from the 5 continents and in different languages. Our company will become more international and we will access more and better customers.

Why throw money away on office or building rentals when your employees can work from home? Save that money and invest it in a better way. There are already many more companies than you probably think working from home is a problem.


monitor you call center for free

Virtual call centers save on office space

Some of the benefits to highlight for a virtual call center are:

With the number of tools currently available in virtual call centers, monitoring and measuring results is not a problem when working from home.

Neotel’s cloud-based software enables easier management

Allowing your employees to work remotely allows them to improve their performance.

videoconference and videocall free for business employers workers

Remote workers are more productive

Virtual call centers are the future.

We are increasingly moving towards a future in which virtual remote call centers will be the norm.



Are you ready for the Telework?

Because now it’s time to take care of the important things Neotel helps you to make teleworking not a problem anymore.

Neotel provides a number of tools for anyone interested. So that your workers can stay at home confined and respecting the rules imposed by the government. Rules that affect us globally due to the current pandemic. Without having to go to the office, your workers can do the same work from their homes:


  • Video calls and video meetings: Because teleworking doesn’t mean we can’t communicate like we used to. Now with Neotel’s free video call for all your customers, staying connected is easier than ever.
  • Telephony: Without the need for a physical phone, simply through a browser with microphone and speakers, calls in the company are made as before and without risk of contagion when going outside.

Neotel and its essential tools for teleworking

All these tools, integrated within your Neotel user panel, without the need to invest or buy anything, or pay any special added fee. All the tools for teleworking in the safest way.


videoconferencing at work

If you didn’t know yet about working from home, teleworking, Neotel wants you to start using it now. It’s very easy. Contact us for more information.


Hire for your company the virtual IP telephone PBX with Neotel

Neotel virtual pbx prices


virtual pbx price

Before hiring a physical switchboard for your business, find out if you haven’t already done so about the advantages and bill savings of hiring a virtual pbx with Neotel as opposed to traditional ones.

Advantages over our cloud-based switchboard

  • No strings attached. Hiring the pbx with Neotel does not entail any kind of permanence. If you don’t like it for whatever reason, you can go to another provider whenever you want.
  • Fax To Email. If you need to see a communication from a customer who sends it to you via fax and you don’t have the machine, that’s fine. Neotel offers the Fax To Email service so you can receive faxes directly to your email. Save on hardware and paper. If you need to, you can also send a fax yourself, without having to have the machine again, from our software. You simply send the fax but as if it were a message, indicating the recipient of the fax. The other person will receive it in their fax machine.

Features of our virtual switchboard

  • Web statistics. You will be able to see from the Internet the calls that have been made. The ones that have not been answered, all the recordings, statistics, queues, recordings, etc.

Save money and be more productive with Neotel’s virtual pbx.


How to Save Money with the Business VoIP Phone System

Here is a list of reasons why voip telephony helps you save on your business:


Traditional telephone or desktop systems force workers to be physically in the offices. This takes away a lot of their freedom. Voip phone systems allow you to take all your calls no matter where you are. This, in a way, ensures that we can take all calls even if we are not in the office and therefore helps us improve our sales numbers.

No technical cost

With voip phone systems there is no need to hire technicians. It is very easy to operate and no advanced knowledge is required.

Easy configuration and adjustments

Switching to a voip phone system will not affect communications or company operations during the change.

The biggest advantage when talking about a voip phone system is that the customer does not pay for any of the upgrades. The service provider, in this case Neotel, will constantly update its software, adding improvements, at no extra cost to your pocket. During the adaptation process, none of your phone systems will be affected.

No additional maintenance is required.


Low call charges

Voip phone systems allow us to make all calls between the company’s own employees at zero cost. In the long run, this can save a lot of money. In addition, outgoing calls with voip telephony are much cheaper.

sistema telefónico voip

Software & Hardware

With voip telephony we save money everywhere. When a new employee joins our work team, voip telephony allows us to assign him/her a line of their own in no time. If he later decides to leave, it is also very easy to remove or withdraw that line. All this is handled very easily over the internet from your user panel and without having to pay a technician to set it up.

Any company can establish a communication in a matter of seconds with voip telephony. It will only be necessary to have an internet connection.



Improve your company’s call center with the Caller Dialer

progressive dialer


predictive dialer


robot call Neotel


With the previous infographics we show you how to improve the operations of a call center by integrating an automatic call dialer. We also recommend that you watch this video where the difference between each dialer is explained in detail.

Neotel offers three types of automatic dialers: the progressive dialer, the predictive dialer and the Robot call. Each one of our dialers differs according to the needs of the client. If you call us now and explain what type of company you are, we will advise you on which dialer works best for you.

Optimize your agents’ work time with Neotel’s automatic call launcher or dialer.

No more unanswered calls.

Make the leap from manual to automatic dialing with Neotel call center software.



How to differentiate yourself by using customer service software

If you think customer service is important to your business, you are looking for ways to differentiate yourself from the competition, you want to work better and be more productive, perhaps what you are missing is the right customer service software. Let’s try to go a little deeper into what all this is about customer care software and why your company most likely needs it.

OK. You as a manager of your company know that customer care is everything. Your reputation is based on it. It’s important how we treat our customers. They will value among other things our level of attention, kindness, response, etc.

But, are you really controlling all this well? A company can receive an important volume of calls every day. Here without a correct management software we run the risk that the calls will remain unanswered, among others.

Your company’s customer service must adapt to the times as well.


The contact center as a strategy for customer loyalty

Some of the benefits of hiring the right software for customer management are

Higher sales

“A customer who’s happy will buy back into your business.”


A client gets a lot of offers every time he looks for something on the Internet. Having our company with good software for customer management means that customers can contact our company if they have any questions.

More efficiency and speed

With a more direct communication, everything will be faster between the company and the customers.

Customer service improves the quality of service

With the above points we have already seen how having a good customer management software can give us a number of advantages over our competitors.

The Internet is a window of sales opportunities, that’s for sure. However the “disadvantage” that we can still see to this is the coldness at the time of communication between seller and buyer that not being something physical or can be seen, there are still moments in which some sales simply remain in “a project of sale” but without ever being completely realized.

This is where Neotel’s call center customer management software comes in. It provides us with an absolute tool to control the information related to our customers in our company.



Video Tutorial Launch a campaign


Characteristics that the PBX should have within my company

First of all we must know that when contracting the virtual pbx with Neotel we can choose a configuration and that, after some time, we want to modify this according to the needs of our company. This is not a problem.


Without a doubt, it is a great relief for the client to know that when hiring a virtual pbx there is no permanence contract with the company, nor is he signing one. Although most of the virtual pbx options that exist today involve a permanence of the client for/with the company, we at Neotel have not wanted to work in this way and that is why none of our services involve any type of permanence.

Depending on the size of the company

The size of your company may vary over time. We at Neotel understand this. And that’s why we offer our clients the only 100% adaptable switchboard. Here it is the customer who decides what size of switchboard your business needs. And by size we mean number of extensions. But it is also our switchboard comes loaded with a number of extras completely free for all our customers. Many of the features that Neotel has been offering its customers for their PBXs are charged by other companies at very high prices. We do not want to deceive anyone. And we are so convinced that once you try our virtual switchboard you will not want to leave, which is why we do not force you to sign any contract with us. You can try our tools and if for any reason you are not convinced, you can leave. No questions from us.

Ease of change

One of the main characteristics or advantages of our virtual switchboard is that, through a simple client panel, the user can configure and manage his entire switchboard without having to have any previous knowledge or have recourse to a professional. Of course, in Neotel our Customer Service department is always online, on the phone, chat or mail, waiting for calls from customers who want to solve some kind of query or want to do something and don’t know how.

It is not harder than picking up the phone and calling Neotel and we will guide you step by step with what you need.



Neotel webrtc line

Neotel’s virtual switchboard works 100% in the cloud which means savings in equipment investment. With our switchboard, you don’t need anything else. There is no need to buy any specific hardware or computer. Not even a telephone if you wish, thanks to our webrtc lines. (Ask for more information about our webrtc lines by clicking here).

Our switchboard integrates many features for communication within your company. Among them today we would like to mention the Video Calls and Video Conferences in the cloud with integrated chat. If you would like more information about this module, which is 100% free for all our clients, you can visit the following resources

Videoconference and Videoconference in the cloud (video)

Infographics Video call and Video conference with cloud chat



Neotel ivr

You can also contact us through any of our channels and we will inform you without any obligation.

Our virtual switchboard also has many other qualities such as:

  • Queues with music
  • Voice mail
  • “Virtual Secretariat” or IVR
  • Call transfers between different agents
  • Call filtering



Neotel pbx

In addition, workers can be connected to the switchboard and work from anywhere so they no longer need to be inside the office itself.

There is no need to buy any special phone or anything else. Simply if we have a device connected to the Internet, this is all we need.

Our switchboard system is just a web page where the customer logs in with his user name and password and is ready to work.

Very easy.

The main reason for using a webrtc line is cost reduction.


Neotel’s webrtc lines bring countless advantages to our virtual switchboard

If in your business you attend a high volume of calls, communication with customers is paramount and you think that giving a truly professional image to them as well, then you don’t need to look any further. Neotel’s virtual switchboard as you have seen it now is the solution to all your current telephony problems.


Chat + Video call and Video conference FREE

chat video call video conferencing in the cloud

For more information, please visit the following page.


What is the best option for teleworking from home?

A virtual switchboard system is designed so that users can work and access it from anywhere.

If you are looking at Google now options for teleworking from home in front of the coronavirus we recommend that you check our section here, which explains the steps to implement teleworking in your company so you do not have to close.


With the same functionality as in the company

If on the other hand you do not yet have a virtual switchboard system you can contract it with our company. The installation is very simple (the customer does not have to do anything) and our technicians can help you to be up and running sooner than you imagine.

virtual pbx

Once you are registered with the virtual switchboard, your employees can access the normal company telephone system as if they were physically there. You can find more information about the switchboard here. We also recommend that you watch this video on how the virtual pbx works.

If you already have the pbx the transfer of the system to the house is very simple. It only consists of taking the ip terminal home and connecting it there. You don’t even need a physical telephone. You can use the Neotel web softphone, free for all customers.


Quick and easy installation

The current situation of the coronavirus is causing companies that do not want to close their businesses to opt for other solutions. Here teleworking is undoubtedly the most effective. And Neotel’s virtual switchboard is the only tool you need for this.