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Sending mass SMS to mobiles still ensures successful campaigns

Sending mass sms to clients’ mobiles is still on the top of the most successful marketing strategies. Users continue to be attentive to the messages sent by their companies through this format. Trust, habit and a good margin of acceptance are some of the advantages provided by campaigns via text messages.

 

send sms massively

It doesn’t matter that there are new technological options and ways to get the messages of the companies and promotions across. The SMS remains valid and allows the reception of information even when the device does not have an Internet connection. This type of message has people’s attention and that is why the most successful companies do not stop using them.

Mass SMS for companies: easy, fast and effective

To carry out this type of campaign you only need a platform to send sms. Generally, this module is installed inside the virtual pbx, as is the case with the Neotel service, for example. The messages are programmed and sent to all the data of registered users in an automated way.

However, there may be some differences between the modules offered in the communications market. The most complete proposals offer easy API integration with any third party software and programs. It is also necessary to have a built-in module to analyze the effectiveness of communications and campaigns.

Another very useful tool is the customizable templates with predefined but editable texts. The most advanced services even allow you to send web links via text messages. This is a necessary and very effective feature to get the customer to go to the digital portal. There is also the possibility of buying packs with a certain amount of SMS.

Advantages of sending mass SMS to mobiles

The biggest advantage in the automation of mass sms for companies is in its effectiveness. The open rate of this type of campaign is around 97%. This data indicates the percentage of users who have actually seen the message sent by the company. The comparison between this strategy and email notifications is abysmal in favor of text messaging.

Having statistics on the campaigns can improve the sending of text messages. In other words, this is a tool that allows companies to improve communication with the public. From the call center software, even messages with personalized user data can be made. These are usually very effective and allow the automation of some functions and services offered to customers.

Sending massive sms to mobiles is one of the bases of mobile marketing. Reaching customers is still easy with this tool that does not lose validity. Of course, it is essential to contract the service with an expert, cutting-edge communications company.

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Professional voice-over service: personalize your messages

The professional voiceover service is becoming more and more popular in call center services. Many companies have depersonalized services, which impacts the image of their customers. In reality, the possibilities in the recording and automation of messages can be infinite.

There are communication companies that offer packages and generic messages. However, expert firms in virtual pbx and related services have no limits. It is impressive what can be done with the trinomial of the locutions, the call robot and its integration to the pbx.

Recording professional voiceovers: forging a business image

Professional voiceovers are a vital part of the image formed by the users of their companies. Therefore, it is essential that companies have total control over their production. The messages, voice and everything recorded must be thought of with great care.

It can be said that the voices heard in the customer service are part of the company’s marketing. Their characteristics and the way the message is presented are the living expression of the brand. Of course, these must be well thought out in terms of the structure of the service and the division of departments.

Once the structure of the call robot has been designed, the professional voiceover service will simply humanize it. Both elements can make a company separate from its competitors. It is impressive what can be achieved alone when thinking well this configuration.

It looks for experts in service of professional locution

The professional voiceover that users will hear is as important as the capabilities of the virtual switchboard. Therefore, it must be worked with an expert communications company with experience in the field. The possibilities are endless if you work with the most advanced of these technologies.

When contracting professional voiceover services, we must claim the right over parliaments and recordings. In this way, we ensure the authenticity of the content and that no other business uses it. The best communication companies can make translations of the messages or pass them on to another language.

It is essential to design scripts well in order to improve the business image and avoid system errors. One of the companies that offers this service is Neotel, as a way to complement their call center software. Undoubtedly, this is a task that should not be omitted if you want to feed the customer service.

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Mobile rates: looking for the most profitable service

Currently there are multiple offers in mobile rates within the market. In the past there were days when only a few phone companies offered phone service plans. Now there are many options and taking the time to analyze each one carefully has its benefits.

Companies with call center departments also need to hire special data and telephony services. This is in addition to the virtual pbx and is necessary for outbound and inbound call services. It is important to consider not going with the first company that comes to mind. To tell the truth, every day more proposals appear and plans are usually updated.

 

mobile rates

What are the best proposals in mobile rates?

The best business mobile rates offer some benefits at low cost or even for free. For example, they could include internal calls within the contracting company. This is beyond the fact that it is important to compare the prices and benefits of each plan in relation to those of competing companies.

Rates with unlimited calls are also quite advantageous. Another quite desirable aspect is the non permanence. Some telephone companies offer cheap services but with the guarantee that the customer must stay for a period of time. Much better is to get low rates, with good services and without this requirement.

Some companies like Neotel offer advantageous rates without the condition of permanence. This offers a lot of freedom to companies in case they want to migrate to another service. Added to this is the incorporation of the virtual switchboard, necessary to manage the company’s communication network or call center.

Mobile rates: the ideal is to have alternatives

Companies with a wide range of mobile tariffs are usually recommended. In fact, they offer different plans to suit the needs and resources of their customers. Generally, there is a basic plan, an intermediate plan and a more unlimited plan.

Finally, it is still of vital importance to look for the cheapest call cost. Every benefit that has a mobile rate implies a money saving for companies. That is why it is so important to select the best option and if it offers call center software, so much the better.

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Lines 806 and 803: earnings via telephone

The 806 and 803 lines are an excellent way to offer well paid telephone services. Through these codes, you can generate profits that are charged to the customer from their call. From this resource, businesses can be developed without the need to rent an office.

Hiring this type of line allows you to generate income without even having a call center and the investment that this means. Of course, those who hire the virtual pbx and are conditioned for this type of service can take advantage of it too. In fact, this is an alternative that has multiple advantages.

 

806 and 803 lines

What are lines 806 and 803?

In principle, “800” lines are those through which services are offered that customers pay for through rates. That is, they are oriented to the commercial area and the service is charged from the first minute of contact. In fact, people pay directly from their phone bill or balance.

It is possible to have one or more 806 lines to offer services during the phone call, contests, offers and phone chats. For example, these are the ones that use tarot lines to do personalized readings. With them, you only have to have something to offer through the phone call.

803 lines are just as commercial but are aimed at offering services for adults. These are the ones that are used by sex line companies and other related businesses. The best of both options is that customer calls can be automatically forwarded to a personal number.

By contracting the 806 and 803 line service

Having one or more 806 and 803 lines available is more economical than many think. The problem with some services is that a very high percentage is charged to the entrepreneur who hires them. Some companies are not even honest with the profits they generate from their customers.

It is important to acquire this type of contract with a responsible and timely telecommunications company in the market. For example, Neotel offers an unlimited package of 806 and 803 phone lines, as well as personalized management of those numbers. Another advantage of this alternative is that it can also be incorporated into call center software.

Having 806 lines and 803 lines associated to a virtual switchboard allows having a whole call center for paid phone services. Even if, this type of line also allows working with people remotely. The possibilities are endless and the field of these businesses is quite wide.

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Virtual fax: reconciling the before and the now in the office

The virtual fax is an adaptation to the digital world of that device that is still seen in many offices. This machine was the predecessor of all the text communication technology that we enjoy today through the Internet. Today, this service is available from the computer through the call center software.

Sending a fax is basically sending scanned material through a telephone transmission. Many offices still use fax as a means of communication between companies and also internally. In fact, this implementation is still useful for sending documents quickly.

How does the virtual fax work?

 

virtual fax

The virtual fax is a module that allows you to send and receive faxes from a device with an Internet connection. In this case, e-mail is usually used as a means of sending and receiving. In other words, this mechanism allows communication between a real fax and a computer or a cell phone.

The e-mail form contains the receiver’s e-mail address and the telephone number of the fax machine. The documents to be sent are then attached to the fax. Similarly, a person can send this type of communication through this type of machine and be received in the mail.

The possibility of sending faxes is another alternative to sending a printed or digital document. With the digital fax, totally different technologies are integrated for the benefit of the company. The best thing is that you can scan papers and send or receive them in real time. Having this possibility can make a difference in the midst of some complicated situations.

Virtual Fax: Connecting the call center to the company

The virtual fax is an add-on that operates through the virtual pbx. In this sense, it can be understood as a resource for the call center service and the rest of the company. Customer services of banks and telephone companies can simplify their tasks from this module.

It should be noted that the virtual switchboard is not only used by call center companies. Many companies integrate their internal communications through this type of software. Cutting edge proposals in this service such as Neotel allow you to incorporate such innovative options as virtual fax in your pbx.

Companies that provide services to other companies can take advantage of this module. It is precisely in this type of situation where the traditional fax has not lost its validity. In any case, be given one more option for him to send data. Having a call center program with this add-on is undoubtedly an advantage.

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Signaling: A module to gain customer confidence

Signaling is a primary resource in the most up-to-date call center departments. These are certainly the best-kept secrets of digital communication services. It looks like a simple module, but when well used, it opens the door to an endless number of customers.

The signaling modules are used to make outgoing calls. Today it is known that their use significantly improves the rate of effective contacts achieved. The sales, collection and telephone advertising departments are the most benefited.

What is the signaling module in call centers?

Sometimes, outgoing call operators change the number by which they communicate with customers. This happens for example when the same agent calls more than once through different phone numbers. Actually, the worker does not need to change his mobile to do this.

Signaling is a module that allows the operator to make calls by displaying different numbers on the receiving mobile. This is an option that is incorporated into the virtual pbx, so there is no need to change telephone devices.

 

signaling

Neotel offers two types of signaling in its call center software: selective and automatic. The first one allows you to change a phone number manually. The second one is a system programming that changes the numbers and their prefixes depending on the customer to whom the call is made.

What is the purpose of changing phone numbers?

Signaling allows the operator to strategically use your phone number. The customer who manages to recognize the phone from which they are calling is more likely to not answer the call. It is very common for the user to assume business calls with something “formal”, “boring” or “unnecessary”.

For this reason, the collection or credit card approval departments use this module very frequently. The ability to change the number is a formula to be able to inform the customer.

Using this function also allows the operator to gain the user’s trust. This is done by changing prefixes on phone numbers. The idea is to add a prefix number that is from the customer’s location with the intention of making the customer more confident in the call.

Automation has reached the customer service departments to change the face of companies. Effective communication is no longer an end, but a means. Without a doubt, a change of focus in the service.

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Incoming call statistics: the key to good service

Call centers with inbound call statistics modules dominate the service business. The knowledge of these data will allow to adapt the service to achieve greater efficiency. We are talking about the possibility of analyzing the way in which the work is done.

 

 

incoming call statistics

Those who recognize the importance of social network metrics will understand the importance of call center statistics. They are but a reflection of the focus of a customer service department. Of course, a company’s good reputation and sales will largely depend on this.

Incoming call statistics: What can we know?

Generally, inbound call statistics are modules offered with call center software. They allow us to know in real time how many calls are on hold, which ones have been attended to and also quantifies the failures. This, although quite positive, is just the beginning.

A call statistics module also records the time in call and waiting of each operator. The data of each contact is recorded and the application generates graphs and averages. This information is valuable from various points of view.

On the one hand, the operator has in this data that will allow him to improve his management. On the other hand, the coordinator and other authorities can plan strategies to improve the service. By having all these patterns, it is possible to know, for example, which are the hours with more calls. In those cases, it is possible to avoid breaks and insist on a focused or faster management.

Incoming call statistics are able to

Having data on the flow of calls allows you to organize your work. If customer service can be oriented based on this data, management is more intelligent. Newer call centers can learn a lot and generate their response models and guidelines.

The most advanced inbound call statistics modules also offer management solutions. For example, Neotel offers with its software the CDR queues module. This add-on allows customers to be listed based on incoming calls. In the meantime, they are informed of their position and have an idea of when they will be answered.

This is equivalent to being able to communicate with the customer in an automated way from the beginning of the contact. If we add the statistics to this, what is left is a system dedicated to improving efficiency. Certainly, better service means more business opportunities and satisfied users.

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Monitoring: the only guarantee of quality care

The customer service departments have coordinators and strategies to control the quality of their operators. This monitoring work is done in different ways in each company, which will define its success or failure. Just as telephone technologies improve, so does the way performance is evaluated.

The advanced modules for monitoring calls and the operators’ participation in them take care of the company’s image. We must remember that customer service is the face of every business. Therefore, it is a priority to review the work done in call centers.

Monitoring modules: controlling every aspect

Traditional devices have functions to monitor and even guide the operator. Today’s call center software also incorporates them and is much more effective. Today’s interfaces are much more user-friendly and records can be kept in full.

Previously, the task of monitoring was possible but a little more limited. Coordinators or evaluators depended on more limited data and the process could be cumbersome. With the virtual switchboard everything is hosted in the cloud, in an organized way and just a click away.

monitoring virtual pbx

 

A monitoring module easily integrates the functions that allow quality control. The possibilities offered by current technology are quite complete. Those companies that have a complete call back up have a universe of possibilities in front of them.

Get an updated monitoring module

Only a few companies can provide an advanced and well integrated monitoring module. For example, Neotel offers call recording, third party verification and the “spy and whisper” system. The first of these services allows you to review calls and guide operators to improve them in front of the phone.

The third party verification service is very useful to validate sales made via telephone. Through a registration, operators can make a new call to the user to make the confirmation.

On the other hand, the spy and whisper system allows to listen to the calls of the teleoperators. Even the call center coordinators can intervene during the conversation without the customer listening. All these complements are installed in the switchboard without software or other devices.

Training the operators

The monitoring module is ideal for training operators in the midst of their work. All these elements can be used to correct faults and qualify the performance and attitudes of workers. Undoubtedly, this module will contribute to the growth of any company.

 

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Telemarketing surveys allow companies to improve

Customer services usually focus on marketing campaigns and support. However, there are alternative communication tools that can be of high value to companies. Telemarketing surveys are precisely one of these.

 

telemarketing surveys

One premise of today’s world is that information is power. That is why communication with users is so fundamental today. Today’s managers and advertisers understand that any interaction can be key to business adaptation and improvement.

Telemarketing surveys: listening to the customer

Effective contacts with the customer always give an idea of what they think about the service. However, operators cannot systematize these opinions and convert them into data. Therefore, many of the users’ impressions cannot be used to make a quality leap in what is offered.

Telemarketing surveys allow customers to be consulted and to obtain this data in order to convert it into statistics. In this way, it is known what the impression of many users is with respect to the company.

The module allows you to program the questions you want to ask the public. Then the system launches calls where people will listen to the question asked and customers will answer by pressing the buttons on the phone. For example, it is possible to ask for the evaluation of a certain service, plan or call center attention.

What are the benefits of telemarketing surveys?

The following is that the system collects all the answers that will later be counted and analyzed. Telemarketing surveys reveal much about the perception of customers, their needs and that is synonymous with opportunities.

It is not only a matter of validating whether the customer is happy with the service. In fact, an entire commercial strategy can be designed based on user opinions. It is feasible to verify which services are more accepted and use the information to generate profits.

At present, knowing what customers want is a priority issue for companies. Social networks are often used, but not all customers make use of them. The opportunities are truly exponential.

Telemarketing surveys are easy to program. Communication companies like Neotel add this module among the services they offer. All this allows the company to generate its own data and get ahead of the competition.

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Click to call me back: Immediate attention

With the advent of the Internet the options for communicating with the public multiplied. Until recently, the call center was the only means of contact between companies and their users. Today, there are several automated methods that facilitate customer service and that is the case of the click to call me back.

 

click to call me back

Most of the companies that have been established have websites that they use to have a presence on the web. These pages implement self-management services, as is the case with online banking, for example. However, it is also possible to create spaces for the client to contact a member of the company through the digital portal.

What is click to call me back?

Click to call me back is a special button that is placed on business websites. This module allows the client to request to communicate with an operator or member of the company. Users will have a module in which they can leave their telephone number recorded.

After this, an operator in charge will be able to obtain that number and communicate directly with the client. In this way, it is easier to meet the company’s demand for personalized attention. In the case of smaller companies this is a solution that can mean new business opportunities.

This module allows immediacy and an alternative for those who want to communicate with a business. The benefits of greater communication with users are multiple.

One more tool at our service

The click to call me back button can be used in many ways and it all depends on each business. For example, there are those who use it as a means to get new sales or to get a potential buyer to ask questions. From there, the operator can have a double task of attention and marketing.

In other cases, this module can be placed to attend to requests from regular customers. In any case, the image of the company always grows because it is available to meet the demands of people. It is a tool that complements the regular communication channels.

Best of all, this button can also be installed in e-mails, blogs and company videos. Everything depends on the platform and the use you want to give to this module. The main thing: to expand the channels with which a company can meet its potential customers.