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WebRTC Line: Beyond IP Communication

The WebRTC lines, English word that means Web Real-Time Communication, is an open development project that confers the ability to communicate in real time (RTC) using JavaScript APIs of browsers, the WebRTC system is also oriented in the transmission of data in all types of format (text, images, screenshots) Advantages of WebRTC lines The main […]

Virtual PBX: Optimization of communication and customer relations

Communications for businesses, large companies and call centers are done through telephone exchanges, with the inclusion of internet call systems the use of virtual pbx has become widespread to encourage the use of VoIP calls, Neotel offers the best possible option to save costs and increase productivity. What is a virtual switchboard? The virtual switchboard […]

Robot Call: The ideal tool for mass campaigns

Within the great marketing strategies are the massive campaigns, whether by email, landing pages, messages or calls, and despite the technology calls are still one of the best ways to achieve it, if your campaign will be with the same messages the most recommended is to use a robot call to carry it out. What […]

Predictive Dialer: More calls, more productivity, more success

Neotel’s predictive dialer allows redirecting the answered call to an available agent, making your call center much more productive, because the answered calls are the ones the agent works on, instead of the agent dialing several numbers until answering.   What is a predictive dialer?   It is the most efficient performance tool for a […]

Progressive dialer: The evolution of call center software

If you have a telephone exchange with many agents you will know that there is a lot of time lost by the search of telephone numbers in each campaign, even human error can lead to dialing wrong numbers, skipping clients or calling two (or more times the same number) so the progressive dialer is the […]

WebRTC line: Business line without SIP terminals

Point-to-point calls using the Internet have had an increase in recent years, making the technology to carry them out is constantly evolving and WebRTC (Web Real Time Communication) technology is one of them. At NEOTEL we use WebRTC line for communication using audio and video in real time. What is WebRTC? WebRTC is a free, […]

Secure hiring of the best call center software on the market

Nowadays the communication between clients, companies and job candidates is done by phone, despite several updates nothing has been able to surpass the point to point communication, so for your company to be successful you must have the best call center software available and today we offer you the best available in the market. What […]

Reasons why call recording is essential for businesses

Let’s take a look at some of the main reasons why a company should record all its outgoing and incoming calls 1. Keep employees and agents motivated With Neotel’s call recording module, call center managers can monitor the tasks of their employees and agents to improve the quality of service being provided. In addition to […]

We show you all the advantages of the virtual pbx in the cloud

With this article we intend to ensure that you have the most appropriate virtual pbx for your profession and that you are already teleworking with your team at full performance. That no pandemic is a reason to close your business. If you are already a Neotel client, you are in luck. You don’t need to […]