The virtual IP PBX is a multifunctional tool that has the potential for any type of business. Far from what many executives would think, this software is no longer a call center program. Today, it is more of a comprehensive solution for business communication. In fact, all company communication channels can be enhanced with this type of service. The greatest demonstration of this is the click to call me back implementation.
The click to call me back blends the call center with the corporate website. This combination allows to obtain higher profits and, at the same time, to take advantage of the digital portals of any company. This implement is basically a button that is added to the website and when potential customers want to contact the company, they simply use it.
Click to call me back: Personalized Customer Service
The click to call me back button allows each customer to leave their phone number to the company. For this purpose, this implement has a special box with a form where interested users leave their contact. In this way, anyone who wishes to make an inquiry or purchase, can leave the communication in the hands of the company. Of course, this guarantees immediacy and the possibility of personalized attention to each user who uses this plugin.
What could be more personalized than the fact that the company will call the customer if he leaves his number? Click to call me back is very effective because it allows you to concentrate your efforts on users who would be interested in what the company is selling. It is a type of interaction that is much more likely to generate a sale than a random outbound telemarketing call. In fact, this type of complement enriches the work of marketing departments.
Of course, for this to work, it is important to return the call to the caller as quickly as possible. If it is a customer who is looking for quotes, he might find a quicker response from another company and that is what you don’t want. For this reason, there should always be a phone agent in charge of reviewing the data received by the click to call me back button.
Allows to compete with other companies
Having the ability to be able to contact users who are interested is a unique opportunity. In fact, the click to call me back logic in itself represents an advantage, especially if the call center is efficient and fast. It is worth noting that this is a solution that is not yet known by many companies. This gives a competitive advantage to those entrepreneurs who use it to boost their business.
To tell the truth, the mere fact of achieving commercial communications from the web portal is quite significant. Most companies know that it is essential to have a website nowadays, but they limit themselves in that it is only a kind of showcase. Generally, these do not allow to convert visits into closed business because they do not allow to establish a more direct contact.
A large percentage of businesses that have a website do not even have their phone numbers or e-mail addresses updated. In this universe, installing the click to call me back button allows any company to compete with an advantage over its competition.
Allows you to create a database
The main function of the click to call me back button is attractive enough to think twice about. But those owners who take full advantage of it manage to see beyond that. As mentioned above, with this button, customers leave their phone numbers for the company to call them back. This allows something additional and that is to create databases for marketing campaigns.
In other words, any company can obtain at least the telephone numbers of potentially interested users. These can then be used in marketing campaigns. Of course, everything will depend on the legislation and the use of the information. Nevertheless, this is a golden opportunity to do more business.
This is just one of the solutions that the virtual IP PBX offers to entrepreneurs. It doesn’t matter if your company is new, is growing or if it is an emporium. At Neotel you will find these and other options that will instantly revolutionize your business.