Neotel

What is the IP telephony reseller business like?

Selling never goes out of fashion and there is a market for every product offered. One business that is booming is that of IP telephony distributors. The role of those who are oriented to this commercial activity goes beyond selling products and services. In fact, the existence of this occupation allows companies to update their communication skills.

 

VoIP distributors

There are many companies that are still anchored to obsolete technologies and this really affects their operations. Today’s solutions save money, resources, space, personnel and tend to be much more efficient. It only takes one person to offer the new features and that some business owner or entrepreneur understands the world of possibilities available to them. This is the job of the VoIP distributor

IP Telephony Resellers: Selling products and services

The most advanced communication companies are responding to new business structures to expand their market. By contracting IP telephony distributors they are able to expand their business in a profitable way for the company and the consultant. The horizontality allows both parties to generate money and customers without much investment or effort. The VoIP reseller is basically an intermediary, between firms interested and offering the virtual PBX service.

The IP telephony distributor usually offers two things to potential customers: products and services. IP telephony requires call center software and a whole digital platform to establish the communication system based on Internet connections. Companies offer modules, WebRTC line and a set of applications that can be very useful for companies beyond their field.

But at the same time, it also becomes a potential promoter of necessary products for the client when entering this new technology. For example, a company interested in getting into this technology for communication may need VoIP phones. Distributors have the task of making the potential buyer understand the benefits of each of the functions and equipment related to IP telephony.

Any company is a potential customer

IP telephony is beneficial for any type of business or enterprise. Everything that a private initiative spends on calls, servers and communication devices can be saved with these solutions. No matter if it is a store, a call center department or a clinic: everyone needs communication at a lower cost.

An IP telephony distributor develops a profile similar to that of a health visitor. Their job is to present a new solution to business owners and retailers that will lower their cost structure and benefit their customer service. There are many ways to get appointments and expand the customer base. This type of service can even be promoted through the social networks we all know.

This line of business can be very beneficial for individuals depending on the company with which you decide to start the distribution. The Neotel distributor for example has the support provided by an innovative and prestigious company on the Internet and in the market. Everything is very simplified and basically the company is in charge of installing the call center software and its modules once the business is completed.

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Why is it important to integrate virtual PBX with third-party software?

Call center software has evolved a lot even though many contact rooms remain technologically static.  Today’s customer service department is much faster, simplified and the operator has tools that streamline the work.  For example, integrating virtual PBX with third-party software is one of those advances that cannot be ignored. The advantages of integration are noticeable in performance.

 

One of the problems that many call center departments have is that they need several tools to function. The operator must learn to use different programs that will be indispensable in their management.  The result of this is slower learning and management and this always tends to affect the overall performance of the room.

Integrating virtual PBX with third-party software: What is it?

In the past, an operator had to open up to five different applications on his computer. For example, a bank customer service agent will need to open his softphone, the banking system, one or more claims software and so the list grows. This seems normal and in the long run employees get used to it, but things are much simpler nowadays.

Imagine if this employee could open all his applications in a single integrated program.  This is precisely what integrating a virtual PBX with third-party software is all about. Basically, it is to have a virtual PBX in which you can integrate all the digital tools needed to work in the call center or office. All the answers and solutions would be available in a single program that brings them together.

With the integration, the operator only learns to use a macro program perfectly coupled, easy to use and part of the same logic. Of course, specialized software and virtual PBXs adapted for this type of unification are often available for this purpose. The simplification involved in this system seems minimal, but it improves work productivity.

Some advantages of integrating virtual PBX with third-party software

The first is that this allows having more useful tools within a single one. Thus, an operator can have more modules and tools designed for customer service or telephone marketing. For example, in addition to their softphone, they can integrate a videoconferencing application, which is currently very popular in the business world.

Secondly, the training of new operators is simplified. One of the challenges that exist in every call center is for its most novice workers to master each tool they use in their work. This usually takes time, especially when each application is diametrically different. Integrating everything into a single platform is didactic and the operator integrates faster.

Nowadays it is possible to integrate virtual PBX with third-party software that are traditionally used in the company. Having this capability means gaining versatility and technological changes will not be so traumatic for the staff. This allows us, for example, to update the call center system without having to stop using other applications due to a compatibility problem.  Companies like Neotel offer this adaptation without too many problems and at a beneficial cost.

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Contracting a 900 line: unifying the company’s numbers

Publicizing a company involves organizing various aspects related to its products and services. Advertising goes beyond commercials or the management of social networks. For example, telephone numbers can be more than a means to serve customers, they can be a significant part of the company’s image. Hiring a 900 line allows you to simplify commercial communication and give greater diffusion to the company without much effort.

 

contracting a 900 landline

Having a unique contact number and keeping it over time ends up becoming a network to catch new customers. Brands that have characteristic elements that are easy to remember have better opportunities than their competitors. The ability to attract new customers increases because you have a presence that is internalized even by people who are not familiar with the product.

Companies with many phone numbers sell less

Before social networks, it was normal to see companies that had good advertising but were inaccessible to the public. People suddenly managed to remember the brand and when trying to locate the contacts it was simply impossible to access them. It was very common to call the telephone operator to look for information and get up to four different numbers. In the end, this generated a great distance between the company and the customer, who ended up looking for another alternative.

Even today there are companies with several registered numbers and when a person calls, they are simply suspended. This represents a big problem not only in terms of customer service, but also in terms of image. Trying to make contact with a company and not finding it is discouraging sales. The company loses visibility and if the competition is easy to access, it simply has the upper hand.

On the contrary, hiring a 900 line is to give the potential customer a key that allows him to get in touch with the products offered. The mere fact of having this telephone prefix can help people learn the number, even without realizing it.

The advantages of contracting a 900 line

Many firms make advertising audiovisuals where the center of the publicity is their customer service number. Their managers know that this will allow more people to get in touch with the product offered. The 900 prefix has the particularity that it makes people learn the number faster. Everything is controlled by the call center software and calls will be forwarded to all operators.

Another positive aspect of hiring 900 lines is that they are free for callers. This implies an extra motivation and unconsciously the customer will prefer to call companies that offer this possibility. What the company pays is repaid with the large number of new sales and business that will be closed as a result of this adjustment. The important thing is to find telephone companies that have a low cost per minute as is the case with Neotel.

The minutes of a 900 line are cheap and in the end the companies do not invest too much. Unifying the numbers into one will allow that single number to become a powerful advertisement in itself. The best companies that offer virtual pbx usually have this service for businessmen. It is not an expense but a good investment.

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Data center products: What is the best way to store data?

In the past, having an equipped office meant acquiring many different technological implements. In addition to the necessary computer and its screen, telephones, faxes, printers, scanners and other gadgets for formal work were purchased. Today, technology makes it possible to have everything in just a few devices and communication is much more simplified.

 

dedicated servers

Similarly, it was necessary to occupy an entire room and install a large physical server. This type of installation is delicate, difficult to maintain and involves very high costs. Data storage is more efficiently performed on dedicated servers. Understanding this type of backup format in companies can generate enormous progress in many ways.

What is a dedicated server?

Dedicated servers are computer services that are rented to host data over the Internet. Unlike shared servers, in these the hosting service of an entire machine is guaranteed to the contracting party. That is to say, the company that offers the dedicated services orients a complete equipment for each company.

When a person has a particular web page, he/she can hire a shared server because it will be enough. Shared servers are those hosting services that use one machine for several contractors. However, in the case of companies, the safest and most recommendable is the dedicated service. This is more expensive but offers the necessary functionality for a business or company.

Companies that handle sensitive data should purchase dedicated services to ensure the security of the information. In addition, this type of storage does not usually have errors of any kind, providing a much more reliable support. Although its price is a little higher, a company can afford this type of expense without major problems. Another excellent solution is partitioning, with Linux virtual machines being the most recommended option.

Physical server vs. virtual server

Many traditional companies maintain the old scheme of having physical servers in their own facilities. It would seem that this is better because all the data and equipment is kept within the office. However, renting virtual servers is much more advantageous from virtually any perspective you look at it. Just considering the cost, the space it takes up and the complexity of its maintenance is reason enough to choose the other option.

Virtual storage services are much better because they are also usually monitored by expert companies. Failures occur very infrequently even compared to shared servers. In case there are any imperfections, the management and response times are much faster. It is not the same to hire a team of computer engineers than to be supported by a company of this type, such as Neotel.

The virtual server is used by the busiest companies in the countries. In fact, this is an excellent way to cover their backs against new data protection laws. Today’s data center products are not purchased, they are rented, and this in turn allows you to start up businesses with low budgets.

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Business advertisements? Send bulk SMS to cell phones

Many companies have problems projecting their advertisements and messages in an effective and interesting way. This is a very common drawback in new ventures. Having a good database makes it possible to reach users and the Internet is not exactly the best solution in this case. In contrast, sending bulk SMS to cell phones is usually much more effective.

SMS seems like a technology from the beginning of the millennium but it is still very popular. People still pay attention to text messages. That’s why the latest virtual PBX services offer modules that support this technology. Many companies continue to send advertisements to their customers via text messaging and get good interaction and results.

Bulk SMS for businesses: reaching broad audiences

 

send bulk sms to cell phones

The largest telephone companies are well aware of the power of sending bulk SMS to mobiles. Consumers’ eyes are on the Internet and social networks, but also on the smartphone. Sending text messages means being literally at the customers’ fingertips. Any type of message can be spread via this channel, which is also useful for getting users where you want them to go.

It has been proven that email marketing is not as effective because not all people open business emails. In addition, call launchers, although necessary, do not allow contact with all customers. No matter how many modules are used, such as signaling that allows the use of reliable telephone prefixes for the customer, not everyone will answer the calls. Recorded messages are useful but never as effective as an SMS sending platform.

All users and consumers have their eyes on the Internet and social networks but also on the Smartphone. This is one of the factors that gives validity to text messaging as a way of communicating various business messages. Added to this, its effectiveness has motivated other companies to keep using this medium. Therefore, people have become accustomed to check the messaging understanding that they will find important information in it.

SMS sending platform: Virtual PBX module

Those who contract VoIP PBX services and use IP telephony services can request a bulk SMS module for companies. Everything is handled from the call center software and the process is usually very simple and automatic. For example, Neotel has a service that is easy to integrate with any management program used by the contracting company.

The best thing about this service is that the sending is controlled and the messages are elaborated through easy-to-use templates. The mailings are sent to large lists of cell phones and it records statistics that indicate the success of the mailing and the message. This allows in some way to improve the elaboration of future notifications.

The open rate of the SMS sending platform is very successful compared to other media. This is a statistic that measures the percentage of people who have opened the text message and read the information. Therefore, it is recommended that companies acquire this type of solution to promote better communication with their customers.

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How and why hire a professional voice-over service?

Having a call center controlled by a virtual pbx is just the first step to serve your customers. Behind the best companies there is a well thought out and articulated system to make customer service part of the brand. Call center services are a fundamental part of the image projected by the company. In that order of ideas, it is essential to hire a professional voice-over service.

All companies have voices that characterize them and end up being a central element of the brand. Although their speeches are recorded, they usually have a huge validity and have a positive effect on users and customers. But… What is a professional voice-over service? How is it hired?

What is a professional voice-over service?

Today’s call center services have modules that manage customer service from the moment the customer dials. For this purpose, companies place a module called Interactive Voice Response, better known as IVR. From this, a programmed operator welcomes the customer and leads him through options that he will dial using his numeric keypad.

The IVR voice is basically a recording made by professional voice talent at best. This is precisely what a professional voice over service does, which will record the messages that the contracting company wants for its call center. Of course, this is a job that cannot be done by just anyone if an optimal, empathetic result and clear voiceovers are desired.

The professional voice-over service is composed of speakers but also of consultants for the construction of the message. The company that hires the service provides the experts with material and ideas to achieve the right messages. The service is offered by a communications and call center software company such as Neotel.

Hiring a professional voice-over service

Professional voice-over services are a vital element in building a company’s image. This is so true that some of the most prestigious companies manage to hire famous speakers or artists to perform this task. However, a good quality job can be achieved with a much more moderate investment.

With a professional voice-over service, all kinds of management and loyalty messages can be worked on. A menu of options can be created in different languages and translations can also be done. This will also depend on the experience of the communications company hired. Narrations can also be recorded and launched on calls to customers using the robot call module.

Professional voice-over services can be cost-effective and guarantee a quality result. It is important to know this, because there are companies that offer this work at exorbitant prices. Many companies pay them because of the lack of knowledge about this type of work. Therefore, it is a priority to look for companies with experience and prestige in call center software services.

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Companies save operating costs through mobile rates

Having a business is not easy and contrary to what it may seem, there are many calculations to be made. Especially at the beginning, it is very important to reduce costs, understanding that the capital is usually small. Reviewing finances and the use of money is fundamental. That is why it is important to evaluate issues such as the cost of mobile rates for internal communication.

The problem for many entrepreneurs is that they spend a lot of money on things that could be cheaper. The search for offers and low prices is a priority in order to be able to assume other more priority operating expenses. In addition, there are communications companies with excellent service at a very low cost.

Mobile tariffs: The mistake of looking for the same companies

In all countries there are two or three large communications companies that are the best known in the market. However, there are usually countless companies that offer mobile rates that are even more convenient than the best known companies. The job of the entrepreneur is precisely to look for options that are of good quality at the lowest cost.

 

mobile rates Neotel

To do so, it is only necessary to do some research on the Internet and check the plans offered by each company. A first reading will allow you to unload the most expensive ones and other options that are simply not convenient. Those who check cell phone rates carefully understand that there are features from which many plans differ.

The important thing is not to be fooled by bombastic names and television commercials. There are little-known companies with good prices and others that may only be known on the Internet. Neotel is an example that there are many proposals of great quality and at a much lower cost compared to the usual. It is not just a matter of looking at the cost per minute, but to review everything that each company offers in a critical way.

What aspects can be reviewed?

Mobile tariffs have different plans and ways of offering service to customers. This can go far beyond what your virtual PBX looks like. It is always important to review unlimited minutes plans not only in their overall cost, but in the services the user gets.

Added to this, it is always crucial to check how many GB the company offers for the Internet connection. This is important for companies working with call center software hosted in the cloud. If the calls and the rest of the communication are made via WebRTC Line, it will always be essential to check the data limit and its cost. Everything will also depend on the flow of calls made or the number of operators used by the company.

Nowadays it is very positive to contract companies that do not oblige the client to assume a permanence commitment. There are companies that have mobile tariffs that actually seem very cheap at the beginning, but that later represent a problem for the user. When they impose a permanence period, they basically force the contracting party to stay with the service beyond meeting expectations.

Choosing the most favorable mobile tariff for the company is a job that requires attention. You can get very good plans, of quality and at low cost, but it is always good to search. The advice: avoid trusting companies by name and study what each one has to offer.

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The versatility of working with virtual fax

Companies that have the most advanced technological solutions are at the forefront and have a comparative advantage. This is because their functions are performed more efficiently, but also because this makes them more versatile. For example, having a virtual fax module allows us to negotiate and strengthen ties with any company, beyond technological updating.

 

virtual fax

There is a reality that not all companies and customers are up to date. This is a weakness for companies whose processes are based on state-of-the-art technology. What happens in the end is that many business opportunities are lost due to incompatibility in services. In truth, a good business is one that adapts to as many situations as possible.

The advantage of virtual fax

The virtual fax allows a company to connect with partners and customers of different generations. There are thousands of companies in the world that still work with fax technology, using this medium for many of their procedures. These are entities that, although they have not been updated, have capitalization and offer advantages over other partners or suppliers. Therefore, this module facilitates communication beyond technological or generational gaps.

Imagine working with a company run by people in their 60s or 70s who don’t know how to handle email. It is likely that they have better prices or something that is useful to us, so it is convenient to work with this group. This creates a problem with passing paperwork and completing paperwork right off the bat. Many companies have to forego these opportunities because of the technology gap.

There is also the case of customers who do not know how to send an e-mail or carry out a procedure on a web page. Companies lose many users due to the complicated procedures they offer to people who are not familiar with new technologies. The result: a rocky, tiring and not very fluid commercial activity. The virtual fax is precisely one of those systems that allows us to integrate old technologies.

Virtual fax How does it work?

Virtual fax is a module that allows the company to send faxes from e-mail. For this purpose, an easy-to-install configuration is used, with which each email is sent to the physical fax without major difficulties. Basically, any device associated with a virtual PBX can perform this type of communication.

The virtual fax also allows other people to send their faxes from your machine and have them sent to email. To do this, the company offering the service only needs to assign a number that will be dialed by anyone who wants to send a fax. If someone says that they can only send documents this way, we just provide them with this number and the matter is solved.

Companies that offer call center software services such as Neotel also provide this module. The virtual fax opens doors to many customers and business partners through versatile and adaptive communication. It seems like a simple tool, but it is very useful in business and customer service.

Translated with www.DeepL.com/Translator (free version)

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Uses for the Signaling module in a call center

Communication with the customer begins long before the customer contacts an operator. Since this interaction is sometimes so difficult, companies must be very cautious in their approaches. Often there is only one opportunity to capture attention. In these cases, companies have a great automated ally in signage.

 

signaling virtual pbx

Most people are wary and even reluctant when they receive calls from numbers they don’t recognize. This is a normal reaction, but businesses certainly suffer greatly from this dynamic. Signaling allows a much more familiar prefix to be used for outbound calls. The result: a much more open and responsive response from the customers contacted.

Signaling uses principles of psychology

Signaling looks like a simple module of the virtual PBX but it is very cleverly thought out. It is arguably one of the most humanized functions even though it does not interact with the customer like the call robot. However, its goal is to allow the user to be much more confident in the company’s outbound call.

It is known that we are more likely to take a call if the number we are called from seems familiar. The more associations we make and the more something seems familiar, the more likely we are to interact openly and positively. This is precisely what signaling does. It doesn’t matter if the company is in another location, with this module the operator will be able to use a prefix of the customer’s city.

Signaling is an artificial mechanism that simply provides us with a prefix to call customers in a location. However, this is a solution created from psychology and the study of human behavior. Now, the important thing is to understand what uses we can give to this function that certainly solves many problems.

What is the real use of signage?

Basically, signaling facilitates any task that involves an outgoing call from the company. One of the functions that is most favored is that of the collection department. It is much easier to reach the customer when they see a number with a known prefix. The chances of the customer picking up the call are much higher by association.

Telemarketing campaigns are another area that benefits from the use of this module. Many companies always use the same number and over time their customers come to identify them. Being understood as “boring” offers and services, customers simply do not answer. In this sense, signage opens doors and the user can hear something that benefits him and buy.

Signage is also useful to give service parts or invoices or simply to attend to a request. The important thing is that this call center software system gives greater accessibility to the operator calling on behalf of the company. The right thing to do is to hire virtual switchboard services that have this type of function, as is the case, for example, of Neotel.

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Inbound call statistics: Commercial and communicational success

Call center departments are much more than telemarketing and customer service. Some of them have high payrolls, state-of-the-art equipment and call center software and are only dedicated to customer service. To tell the truth, in the interaction with users lies a good part of the success if managers and coordinators know how to read between the lines. All the information can be found in the statistics of incoming calls.

 

incoming call statistics virtual pbx

Any commercial activity is basically an interaction between the one who offers and the one who demands something. Therefore, the communication that takes place between the company’s agent and the customer defines a good part of the commercial activity. All this only means that the efforts cannot be directed only to offer attention, but to attend well.

Call center: establishing effective communication

Any service company can open a customer service office with equipment and employees. However, this is only the beginning of strengthening the company’s image or gaining new customers. Many people pay for services to companies with inefficient contact centers and ultimately it drives them away.

Having a call center that provides inefficient and unempathetic service is synonymous with financial loss. Many managers don’t appreciate it, but there is a link between poor service and customer defection. To be honest, the strategy of many companies that position themselves as the competition of another is usually focused on customer service. Where there is a healthy discourse and communication, there is a greater chance of closing an affiliation.

There are two ways to know if the company is serving its customers well over the phone: monitoring and inbound call statistics. The first one allows to verify directly how the operators talk to the users. The second indicates how the flow of calls is and whether they are being handled effectively. In fact, the data on contacts can even help to improve customer service.

Advantages of verifying inbound call statistics

The first thing that can be checked with an inbound call statistics system is the margin of answered and missed calls. Having a high margin of missed communications implies that customers are waiting a long time to speak to an agent. Of course, this represents a very bad image for the company.  Something similar happens with people who are kept on hold.

This is another important factor, which is the operator’s call time. In any call center, the correct thing to do is to manage certain time averages for the effective attention of a request. There are specific cases that can always lengthen the call, but part of the efficiency has to do with the speed of resolution. Let’s think for a moment that the longer it takes an operator to finish with a customer, the higher the call queue traffic will be.

The main advantage of verifying and knowing how to interpret inbound call statistics is the organization of the work.  A call center can verify this type of data and redistribute the attention to the user. There are multiple strategies and all that is needed is to take a look at the dynamics of the calls. Fortunately, the advanced virtual PBX such as the one offered by Neotel allows to use this and other really useful work tools.