entrada de prueba

Virtual PBX: quality call center supported by third parties

One of the most costly expenses faced by large companies is the opening of a call center. For many managers, it is an obligation that arises as a result of commercial success. The biggest problem lies in the investment that must be made in terms of facilities, equipment, software and personnel. Fortunately, serving customers is much simpler, more efficient and cheaper thanks to the virtual PBX.

But… What is a virtual PBX and how does it work? This seems a complicated concept if you look at it from the basis of the traditional call center.  However, incorporating this new system and managing it is even easier. Below, we will explain what this concept is all about, which is so beneficial for entrepreneurs.

What is a virtual PBX and how does it work?

 

virtual pbx

The switchboard is basically a system that interconnects all business communication. From it, teleoperators and coordinators can manage, control and tailor the interaction with customers for their attention. To do this, the traditional call center relied on servers, computers, interconnection equipment, software and a corps of IT engineers. All this is synonymous with a lot of money.

The virtual PBX simply integrates all those elements necessary for communication in a non-physical way. It sounds complicated at a technological level, but the best part of it is that the contracting company does virtually nothing. In other words, it is a service handled by a communications company such as Neotel and it is there ready to simply work.

What characterizes the virtual PBX is that the entire system is hosted on third-party servers. The hosting of the data is done through the cloud service and everything is done by the contracted company. In short, the company has its own call center office and is only in charge of customer service, charging or selling services.

What is the best virtual PBX?

Knowing what a virtual switchboard is, it is important to understand which one has the best features. In reality, this usually depends on the needs of each company. Of course, the type of service and its cost will also depend on these requirements, which are different in each venture or company.

The best virtual PBXs are innovative and allow the integration of innovative modules. Automation is the order of the day because it allows to solve problems and expand the range of the business. Robot call, predictive dialer, sending mass sms, among others. In short, the best services are versatile and have easy-to-use call center software.

Services or tools that used to be hired individually are nowadays integrated to the virtual PBX. All communications are carried out using VoIP telephony, which means that calls are made over the Internet. Of course, this feature also allows the contracting company to save a little more. That said, we can only recommend the purchase of this type of service.

Innovative CRM: the best way to have the best customer data

Companies with years of experience know how important it is to have a system with the data of each client.  The problem is that in most cases the software they use is very outdated. Truth be told, when it comes to business and technology, the rule of “better the devil you know than the good you don’t know” doesn’t really apply. Having an innovative CRM implies an advantage not only at a management level, but also at a commercial level.

CRM goes beyond being a data system like the one banks have, for example. Traditional data banks are not necessarily focused on communication and customer service. A key feature of these systems is the interconnection between the collection and review of data and the management of both customer service and marketing. CRM is more than an information bank, it is a business approach.

 

CRM

CRM: integrating every aspect of service

CRM humanizes companies and turns them into customer-oriented companies. This management system integrates everything: from problem resolution, to updating user data, to sales. It is a new and different approach materialized in a tool that manages the information of interest.

It may seem to be just a database, but this type of program is very intelligent. For example, from the CRM an operator can know the caller’s data, know if he has called before or if he is in the database. By knowing the phone number and name of the caller, you can even update the data.

Neotel’s CRM is based on the creation of a modifiable file with information about each customer. Their records appear with each contact and can be edited to update the information. This eliminates one of the biggest problems for most companies: outdated user data. Instead of waiting for customers to enter their new phone numbers or e-mail, the operator can do it with every call.

Smarter campaigns

But updating data is just one of the CRM’s functions. In fact, this tool makes it easier to organize information in a simplified way. At the same time, the program is designed to facilitate the use of this data in subsequent campaigns.

In short, this system, integrated with the call center software, allows for intelligent commercial work. Companies that have this program make better marketing campaigns because the program is structured to integrate each task. CRM is a software that contains a business philosophy based on customer service and expansion.

Companies like Neotel manage to integrate virtual PBX to their CRM and even to other third-party applications. Undoubtedly, up-to-date customer service technology is an asset that allows companies to expand their commercial sphere.

Neotel

Practical uses of the robot call in a company

Automated modules are covering almost every area of today’s business. Every day a new tool appears that does certain jobs with just a single programming. Customer service is no exception, and there are entire processes that can be completed without the involvement of a telephone operator. Precisely, the robot call allows to communicate with the user without the use of human resources.

The robot call allows you to compose messages that are then narrated by an artificial voice. A speech is simply written and the system is programmed to launch calls to a list of customers. When the receiver answers the call, it listens to the information that the company wants to notify.  Now… What is the purpose of this functionality offered by the virtual PBX of companies like Neotel?

Let your customers know about new offers and services.  

 

robot call

The advantage of automating some functions from call center software is that the work is better organized. It does not make sense to direct a group of operators to do promotions, if they are needed to process claims. When the staff is small and the level of incoming calls is large, using the call robot for promotions is an excellent solution.

With the robo call, customers can be informed about special or new offers and promotions. This type of robotic narration can introduce the customer to what’s new in less than a minute. The message can be complemented with the company’s slogan or some kind of empathetic expression with the users.

Another excellent use of the robot call is the promotion of new services offered by the company. This happens very often with telephone companies when they have new plans or rates. In fact, this tool can be used to prepare the customer for the establishment of new prices.

Robot call as a voice for the institutional message

The robot call can also be used to promote a new way of doing business with the company. For example, it can be used to announce the creation of a web page, or a new automated management system for the customer. It is even possible to remind users of the contact numbers in case of any eventuality.

Special contingencies can also be addressed through robot call messages. If there is a technical failure with a service provided or in the call center itself, a narrated notification can be passed on. Any situation that generates discomfort can be notified and this will bring peace of mind to the clientele. In this way, users will know that the company is aware of a failure and that it will work to solve it and compensate those affected.

Any generic message that you want to notify a large group of customers can be communicated through this module. Basically, it is a call launcher but unlike the predictive or progressive dialer, in this one an operator speaks. There are modules that invite the user to press a button to contact the operators. Undoubtedly, this is a resource that cannot go unnoticed.

predictive dialer

Predictive Dialer: Ideal for telesales and telemarketing

The tools of the new virtual PBX allow you to improve every area of a call center’s work. There is useful automation to optimize customer service per inbound call and also to increase outbound productivity. To contact users successfully the predictive dialer is of vital importance.

In the contact center there are always departments that are in charge of making outbound calls. These can have many utilities such as sales, service offerings, extensions or debt collection. Increasing efficiency in this type of management is possible with the help of the right technology.

How the predictive dialer works

The job of the predictive dialer is to launch calls to customers automatically. To do this, the module has a list of telephone numbers to be contacted. It will do this by knowing the call duration patterns and times between which the agent is free. In addition, the tool is updated according to the volume of work and the results that arise.

This telephone dialer controls the time in which the agent contacts users. From the moment it is used, the process of making calls no longer depends on the operator, and is completely controlled by the system. In this way, coordinators can ensure high productivity within the department.

 

predictive dialer

In turn, the call center predictive dialer generates statistics on data and phone numbers. This makes it possible to perform useful tasks such as cleaning the database and measuring the effectiveness of the lists and the department. With this module you basically control the management in a very comprehensive way. To be precise, there are two fundamental tasks for companies that can be developed much better with this technology: telesales and remote collection.

Increased sales and better collection management

The predictive dialer is one of the most useful digital tools an outbound calling department can have. Any office that uses lists of phone numbers will benefit. Sales tend to increase because the productivity of the operator is increased. It is important to remember that with this module the amount of calls made by agents will not depend on them.

Telecollections management benefits even more, since it is a department where it is necessary to be incisive. Customer lists can be classified according to importance, degree of debt or taking into account previous communications. Those who work in this type of office know how important it is to know the customers and target the message in a more personalized way.

The virtual PBX has the possibility to integrate this and other modalities very easily. The more innovative the software, the better management tools it offers. Therefore, it is important to choose updated companies such as Neotel. The upgrade has advantages such as IP telephony, data backup in the cloud and automated solutions such as predictive dialer and other call launchers.

progressive dialer how it works?

Progressive dialer: ideal for mass customer service

Large service providers often have a problem with their success.  This is the need to ensure efficient means of servicing the large flow of customers. Of course, doing so requires a good investment, hiring of personnel and planning for the management of this work. Precisely, the predictive dialer is a tool that allows to plan the work.

Managing a call center, especially at the beginning, is a titanic task. This is more complex if the business is large and many customers and users must be served. Many companies think they have the service covered, but they do so without having a clear idea of its efficiency. A good way to start getting things right is by using call dialers.

How does the progressive dialer work?

The progressive dialer is an automatic inbound call management system. Its job initially involves knowing how work is being done in the room and also the flow of calls. It does this on the basis of an analysis of the data concerning the contacts: call duration, number of incoming calls, answering time, etc.

 

progressive dialer how it works?

From the data, the progressive dialer launches calls to the operators that become free. Callers are simply placed on a waiting list and are answered. It is important to know that this type of system is also capable of indicating an approximate idea of how long each call should take.

The system basically designs the correct way in which the contact room should operate. The predictive dialer is usually a module compatible with the call center software. The data will always be changing until the best possible idea of customer service is obtained. Coordinators and managers can use this tool to guide the work of their operators and design strategies.

Banks, telephone companies and large businesses need it.

There comes a point when a business becomes so successful that it needs to open a large customer service department.  It will not be enough to have five or so operators, because the larger the company, the more management it will have to do. The progressive dialer works but it requires a good number of available operators.

The important thing is to have a virtual PBX with excellent features, modules and a faultless service. The progressive dialer is just one of many tools in favor of the entrepreneur. There is also the robot call and predictive dialer for other types of management and contact center. Banks, telephone companies, specialized stores and other mass service companies will work better with these technological solutions. Neotel, for example, offers all these alternatives.

Having a successful, influential and high-selling company always implies more investment and strategy. Not taking on the natural and justified demands of the clientele always has negative effects. The prices of an insufficient or poorly planned management are the loss of customers, the strengthening of the competition and with it, the decrease of profits. A good call center that offers an efficient service will solve many problems.

Neotel

WebRTC line and the change of the call center

In the past, not all companies had large call centers. The reason is that in order to set up large call center departments it was necessary to bill well. Establishing such an office used to be costly. Fortunately, the advent of the WebRTC line lowered communications costs considerably.

That same structure is still in place in many companies today. To be sure, not upgrading the call center goes far beyond useful, modern modules. Maintaining an old-fashioned call center is just as costly as before. Even if it is a planned expense in the budget, it could be reduced considerably.

The WebRTC line: Why is it cheaper?

The traditional call center consisted of a rather complex installation. This included servers, connection accessories and specialized software. At the same time, installing a physical server generated maintenance costs, the payment of system engineers and a lot of space that had to be adapted.

 

Neotel's webrtc line

To this must be added the telephone fees charged by the usual telephone companies. Of course, this business model required a large investment. With the introduction of the WebRTC line, everything became simpler, since communications are made via the Internet. This system is the one that allows opening chats and videoconference rooms through web pages and social networks.

Companies such as Neotel have adapted this new technology to support the entire service through call center software. Once hired, the company no longer needs a physical server because all the data is stored virtually. This, in turn, reduces the cost of paying for specialized personnel or installations.

The cost of calls also goes down

Another advantage of the WebRTC line is that communication costs also go down. It is not the same to pay for telephone line services as it is to pay a company that offers a virtual PBX. Telephone communications migrate to the Internet and this makes them much cheaper.

The whole system through an interface that does not even require complex installations. The operators have users from which they enter and carry out their management.  The only thing needed to answer or make calls is a device connected to the Internet. This means that the call center could normally operate from outside its own premises, further reducing costs thanks to IP telephony.

The best part is that the company can more easily access such modern communication modalities as videoconferencing. In addition to the savings, modern, useful and easy-to-use modules and functionalities have been added. Among these are the predictive and progressive dialer, robot call, signaling and other elements that will facilitate customer service.

All teleoperator management is subject to monitoring and the system provides managers and coordinators with statistics to improve their work. Undoubtedly, incorporating the WebRTC line into the call center is a priority.

Neotel

What you gain by having innovative call center software

There are companies that do not have large customer support rooms and still look for a novel call center software. The reason is simple: this is a tool that provides the basis for countless useful tasks and functions. It’s not just about managing telephone communication because in fact this program provides companies with a world of possibilities.

Contact center companies sometimes spend a lot of time to update their communication managers. The worst thing is that when they manage to do so, there are often already new tools, modules or mechanisms that are easier to use.

Today’s call center software

 

call center software

The call center software of the past allowed to connect several operators under the management of a coordination. All the data was stored on large and unmanageable servers. This implied the hiring of IT engineers and an enormous expense.                              This structure, which is not the most economical, is still in place in many customer service centers.

These obsolete systems are less able to incorporate automated modules. Today, the virtual PBX does the same thing, with less maintenance costs, less staff, less weight on the system and with greater advantages. All data is backed up on dedicated or shared servers that are not even within the companies.

When there is no update it is normal to see digital marketing departments exhausting outdated lists of customer phone numbers. All that is nowadays much simpler, more productive and the best thing is that it generates savings. All that is needed is to use IP telephony and an innovative software that operates in the cloud such as Neotel’s.

Current call center software modules

Automated call launchers are a tool that few companies use to their advantage. These allow to automate both inbound and outbound call handling. One of these is the predictive dialer that allows mapping all customer behavior and ensures a planned service. Coordinators will have statistics that will allow them to plan all the work.

With the progressive dialer, outbound call campaigns can be planned. Another of today’s major modules is the call robot. With this, a recorded message is programmed to reach large lists of customers with the message you want to broadcast. All this means that having an innovative call center software means having a tool that brings users closer to the company.

It is also important to know the other services that the company offering the call center service in the cloud has. Some simply install software and offer an expensive call service. In the case of the most advanced companies, the services compatible with the virtual PBX are really efficient. IVR, signaling, bulk SMS, among others. Undoubtedly, adapting generates greater productivity and management facilities.

Neotel

Neotel has the best Yealink terminals

Many call centers continue to work with old terminals connected to expensive telephone services. The large telephone companies generate large dividends and the managers of the companies that contract these services are often unaware of the technological change. Working with VoIP telephony can reduce many costs, but for this it is important to acquire Yealink terminals.

Yealink terminals are communication devices that can work with Internet technology. In this way, communications do not depend on traditional telephony plans, but the entire communication system of the company is based on digital connection. Those companies that already have a virtual PBX or wish to upgrade to it, will find it positive to buy IP phones.

Neotel has Yealink terminals for every need.

 

The best thing about Yealink terminals is that there are many models with different prices adapted to the availability of each customer. The most advanced would be the CP920, 30 and 60 models, ideal for audio conferences from the office. At Neotel prices range from 299 € to 499 €. Some of these devices can be connected to Wi-Fi and Bluetooth.

In this online store there are also IP phones from 47,95 €. These are basically traditional devices with a speaker, like those found in any office. The difference is that they allow calls to be made from an Internet connection. Neotel offers the Yealink T30 and T31 models.

It should be noted that all these devices have the necessary functions in the office or call center. That is, they allow transferring calls, putting the user on hold, muting and other similar operations. All communication can be made cheaper and coordinated from a virtual PBX while all data is hosted in the cloud.

Neotel: everything in business communications

At Neotel, you don’t just get telephone devices for the office. In fact, there you can also find important accessories to establish the necessary connections for the communication system. There you can also buy Grandsteam gateways, with which you can integrate the telephone line and the new IP telephony services.

All these devices and accessories are also compatible with Neotel’s cloud storage call center software services. It is a compendium of technological solutions that can be unified to get the most out of them. Communication will be covered, data will be stored and the cost will be lower. The initial investment in this type of technology usually pays dividends very quickly.

 

virtual pbx

Based on this technology and the installation of a virtual PBX, a wide range of modules can be installed. There is an automated solution for every business need. Conferences, telephone marketing, customer service and call transfers… everything is simplified. In any case, the important thing is to know that the necessary implements to make the technological adaptation of the office are in the Neotel store.

Neotel

Private label PBX and other businesses you can do with Neotel

Communications companies that offer virtual PBX work with commercial companies, call center departments, banks and similar businesses. However, some companies have promotions and services that allow others to sell VoIP telephony services, as is the case of Neotel. This can be a great opportunity for many, because it enables the creation of private initiative.

Nowadays it is possible to start one’s own business with small investments. The figure of the intermediary has become popular and is often of benefit to large companies and also to private individuals. The goal: to generate more customers and for everyone involved to gain something.

White label PBX: create your own VoIP telephony company

The white label PBX is a commercial line created by Neotel for people who want to make their own VoIP telephony company. Entrepreneurs simply create their company and offices to offer the services offered by the communication company. In short, they acquire all the equipment, facilities and programs they need to extend the call center software services to others.

 

private label pbx

The entrepreneur basically extends Neotel’s services to his clients but under his own company name. He simply acquires facilities to negotiate with other companies, generating economic gains. The new company becomes a wholesaler easily, quickly and with a fairly moderate investment. It does not matter where in the world the person who hires this service is located.

The entrepreneur also acquires a White Label PBX Software with which he can operate. This not only allows to offer VoIP telephony services to other companies, but also to generate other businesses. For example, it is feasible to help other companies to create their customer services or even offer this type of service as an outsourced company.

Another option is the IP telephony distributors

If, on the other hand, the person does not want to create a company and does not have capital, he/she can also be an IP telephony distributor. The only thing to do in this case is to contact Neotel and request a permit to work as an intermediary. The person becomes a salesperson who offers IP telephony and VoIP PBX service to other companies. This is very similar to what catalog vendors do, but with more profitable returns.

IP telephony resellers can offer the service to any company and make money by basically being a middleman. Those who have worked in this way with other products usually have many contacts, which is usually an advantage. Individuals do not need to make an investment and simply become multipliers of the service. For each new customer a profit is established and Neotel takes care of the installations and equipment.

With the white label PBX and IP telephony distributors can generate a stable income. Entrepreneurs and freelancers have an excellent option in these two lines of business offered by Neotel.