Contract a 900 line: An advantage over your competitors

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Call center tools are part of a company’s marketing strategy. In fact, it has been shown that many call center modules and services are very effective in promoting companies. This is precisely what happens when hiring a 900 line.

The best thing is that resources such as a 900 service is less expensive than some marketing campaigns. In reality, there are little things that allow a company to stay in the minds of customers and potential users. Well thought out, what seems like an investment usually generates much more economic income.

What is a 900 line?

A 900 line is one that allows you to receive calls that are totally free for the caller. That is, they are recognized as being free of charge for those who make the call. Of course, this does not mean that nobody pays for that call.

 

En realidad, los servicios 900 funcionan a partir del cobro revertido automático. Es decir, que no es que la llamada queda sin ser cobrada, sino que se realiza una configuración para cobrar a quien la recibe. Las empresas que contratan este tipo de líneas asumen el costo de las llamadas hechas por sus clientes.

Las empresas que suelen contratar línea 900 en España deben asumir el costo de llamadas locales y móviles recibidas. Aunque parece una inversión considerable, la verdad es que algunas compañías generan suficiente para costearla y aprovechar sus ventajas publicitarias.

¿Cuánto cuesta contratar una línea 900?

La siguiente pregunta que se haría cualquier emprendedor es cuánto cuesta contratar una línea 900. A decir verdad, la contratación de este servicio telefónico suele ser muy baja. Por ejemplo, en Neotel la mensualidad de la contratación es de apenas 5 euros.

Lo que suele pagar la empresa que va a contratar centralita virtual son las llamadas hechas por sus clientes. Cabe destacar, que este no es un precio demasiado elevado. De hecho, la llamada local recibida no suele superar uno o dos céntimos de euro.

Las llamadas realizadas desde teléfonos móviles son un poco más costosas. En este caso, la tarifa por minuto suele ser tres o cuatro veces mayor a la de los teléfonos locales. Por supuesto, la inversión de cada empresa dependerá de la cantidad de llamadas recibidas. Sin embargo, tener a disposición una línea 900 tiene genera más ventajas que gastos.

Gratis siempre es bueno para el cliente

Cuando una compañía coloca su número de atención con el prefijo 900 está diciendo mucho a sus usuarios. No solo se trata ofrecer un servicio gratuito, lo cual es de por si excelente para los consumidores. A decir verdad, contratar este tipo de líneas es una demostración de calidad, eficiencia y conveniencia.

En el subconsciente de las personas lo gratuito es conveniente y bueno. De hecho, a veces nos cuesta comprender por qué una empresa daría algo de forma gratuita. Al final, sea como sea, siempre pensamos que todos debemos estar donde nos dan algo gratis.

En el mundo empresarial lo gratuito se ha convertido en un sello de calidad. A decir verdad, solo las empresas grandes y exitosas han sentado el precedente de ofrecer su atención al cliente sin ningún coste. Entonces, cuando una compañía tiene una línea 900 pensamos que tiene el soporte, la calidad y el prestigio como para garantizar un buen servicio.

El prefijo 900 es una de las campañas más efectivas

Por lo dicho anteriormente, el prefijo 900 es asumido como algo que solo las buenas empresas tienen. Bajo esta lógica, las compañías que lo usan adquieren sin hacer mucho una percepción positiva de clientes y potenciales usuarios. Es algo que ocurre casi de forma automática. Una vez que grandes grupos de personas tienen esta idea la empresa queda anclada.

Los números con prefijo 900 son además mucho más fáciles de recordar. Lo que hacen muchas empresas es solicitar un número relacionado con el nombre o el servicio de la empresa. Es así como se crean números del tipo “900 banco” o “900 SALUD”. Al lograr un buen número asociado a letras, el teléfono de la empresa suele hacerse mucho más conocido.

Incluso las personas que no son clientes habituales de este tipo de empresas suelen recordar esos números. Por ejemplo, algunos televidentes se aprenden números empresariales con prefijo 900 luego de ver una propaganda varias veces. Esto ocurre, incluso si ellos no han contratado un servicio con esas compañías. Por ello, se cree que contratar línea 900 es una campaña de marketing en sí misma.

Contratar línea 900 es garantizar acceso total

Las líneas 803 y 806 son costosas y por eso las personas tienen miedo a discar esos números. De la misma forma, los servicios 900 invitan a las personas a llamar para consultar cualquier cosa. Es más probable que una persona llame a líneas gratuitas para consultar sobre un servicio o producto, que lo haga hacia un número local.

Esto es porque la llamada al servicio 900 es gratuita y porque es probable que se acuerde más de este número. Desde múltiples perspectivas, cuando se contratan líneas de este tipo es más probable recibir más llamadas. Sobre todo, aquellos que desean conocer más del producto o servicio, se atreverán más a discar.

Las empresas que contratan líneas 900 para atender a sus clientes se muestran más accesibles. Esto es algo que está demostrado y por supuesto, la accesibilidad siempre aumenta las ventas. Lo mejor que puede hacer un emprendedor o una empresa es estar muy accesible.

¿Más oportunidades para vender?

La experiencia indica que contratar líneas 900 genera mayores oportunidades para vender. Los clientes memorizan más este tipo de número, ven muy ventajoso llamar y en efecto llaman más. Los clientes que llaman con mayor frecuencia se sienten más empujados a contratar servicios o comprar productos.

Los usuarios confían más en las empresas que tienen líneas gratuitas para la atención. Esto es porque las mismas son entendidas como funcionales y prestigiosas. Además, el cliente tiene la idea de que estos centros de contacto son más accesibles. Entonces, el día que tengan un problema con el servicio podrán llamar y ser atendidos con facilidad.

Se sabe que a partir de la quinta llamada es que aumenta la probabilidad de cerrar una venta por teléfono. La línea 900 permite que un usuario se motive a llamar para preguntar, siendo esto más efectivo que las campañas salientes de telemarketing.

Condiciones para sacarle provecho a las líneas 900

Es importante cumplir una condición fundamental antes de contratar líneas 900. Para asumir el coste de las llamadas de los clientes es fundamental tener una entrada económica balanceada. El objetivo de implementar este tipo de servicio es que genere ganancias y no desequilibrios. No obstante, su bajo coste lo convierte en un recurso bastante rentable.

Siempre se puede amplificar el alcance del servicio telefónico gratuito con publicidad. Aquellas empresas que logran pagar piezas publicitarias en radio y televisión logran tener un impacto mucho más amplio. El objetivo de los emprendedores es que un gran número de personas conozca el número telefónico y entre en contacto con la compañía.

La línea 900 genera buena publicidad, pero es necesario sustentar eso con una buena atención al cliente. De nada sirve tener un servicio telefónico gratuito si los usuarios reciben un trato deficiente y las líneas se mantienen ocupadas todo el tiempo. Para gestionar el call center, lo más recomendable es contratar un software call center. Productividad, planificación y eficiencia son la definición de centralita virtual.

¿Cómo contratar una línea 900?

Para aquellos que se preguntan cómo contratar línea 900, Neotel ofrece este servicio sin mayores requisitos y con las tarifas más competitivas. Las empresas que adquieran este servicio solamente pagarán una mensualidad de 5 euros. A partir de aquí, el costo del minuto por llamada entrante de teléfono local es de 0,019 €. Entre tanto, las llamadas de teléfonos móviles tienen un costo de 0,049 € por minuto.

Al contratar línea 900 el contratante podrá elegir un número único que podrá servir en todas sus oficinas y sedes. De esta forma, todo el flujo de llamadas de los usuarios entrará a partir de este único canal telefónico, a pesar de que muchos teleoperadores realicen la atención.

Si se complementa el servicio 900 con la centralita alojada en la nube se pueden obtener estadísticas y gestionar mejor la atención. La definición de centralita virtual es sencilla: una interfaz que permite gestionar las comunicaciones empresariales, con estadísticas y funcionalidades que simplifican el trabajo. A partir de este programa, se puede garantizar un buen servicio a los clientes y usuarios interesados.

Ahora que conoces cómo contratar una línea 900 es importante que analices la rentabilidad de utilizarla en tu negocio. Este servicio aunado a la centralita virtual permite a los empresarios maximizar sus ganancias y aumentar su rango de acción. Si deseas herramientas como lanzadores de llamadas, servicios de mensajería masiva, fax virtual, robot call y otras funciones para la comunicación empresarial, Neotel es el sitio correcto.

physical server VS virtual server

The advantage of contracting data center products

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Many companies support their communications and databases through physical facilities. This type of structure was necessary in the past and companies assumed really high costs to develop them. Fortunately, technology has evolved, making the investment cheaper through data center products.

Keeping the website operational and storing business information is now possible in a safe, cheap and installation-free way. To do so, it is enough to hire specialized storage services. Of course, it is important for entrepreneurs to understand what this technology consists of, as it has been offering the best results for some time now.

How much does a data center cost?

 

data center products

Until a few years ago, installing data centers was a vital issue to ensure the operability of companies. Companies working with database systems, web pages and call centers had to invest money in this technological equipment. The larger the company, the greater the investment involved in this type of installation.

In fact, this was one of the biggest hurdles to overcome for SMEs and medium-sized companies. Indeed, installing a data center is not a luxury that every entrepreneur can afford. Having this type of installation involves costs that start at 700,000 euros and can go up to several million. It all depends on the required capacity, equipment and consumption of services.

Companies that build their data centers must purchase servers, racks, cabling, power supply, cooling equipment, computers, security system, among others. Not to mention other important accessories and the remodeling of a specialized space to incorporate all this equipment and ensure its correct operation.

To this must also be added the cost of the qualified personnel that will provide maintenance to the data center. The companies that obey this communicational infrastructure must hire teams of system engineers and computer experts. Finally, it should be taken into account the high consumption of electricity, Internet and telephony services involved in business communication from this scheme.

Virtual server: cheap, functional and secure

The massification of the Internet has allowed technological tools such as the virtual server to become popular. Virtual servers allow the storage of various types of data and offer a large amount of space, all of which is managed remotely and through the Internet.

The operation of the virtual server involves renting a storage space in which to store the company’s databases, or the information of a web page. Generally, the service consists of renting digital space on computers with shared or dedicated disks, or modern cloud services.

The advantage of the virtual server is that it replaces data centers with a server rental service. The basic concept is that entrepreneurs can get storage as a service, rather than having to manage it. The rental costs are almost 90% lower compared to everything involved in setting up a data center of their own.

Problems of physical servers

Added to the fact that they are very expensive, physical servers involve a number of considerable drawbacks. In general, this type of system usually presents several failures or crashes. This could lead to interruptions in all operations while the team of experts resolves the failure.

The risks of the physical server not only affect the operability, but also the data backup. If backup copies are not kept, a failure could result in the loss of sensitive information. That is why physical servers require a lot of care and human management is essential.

The worst thing is that any incident that occurs generates additional costs that are not contemplated in the budget. In fact, this is something that happens very often in large companies. Fortunately, hiring data center products can mitigate almost all of these problems.

Virtual servers: solving the drawbacks of the physical server

Virtual servers have proven to be much less problematic than physical servers. Their main advantage lies in the fact that their failures must be fixed by the company offering the service. In other words, the contracting companies do not have to make efforts to overcome emergency situations.

Companies such as Neotel that offer datacenter products have professional experts in the field. Hiring a team of engineers is not the same as having the assistance of experienced personnel as part of a service. The latter is what customers get when they pay for a virtual server.

Virtual servers tend to have fewer failures because their operation is much more controlled. The best thing is that those who hire the data center service do not have to face additional costs. The contracting party pays a fee and has the storage available.

Types of virtual servers: the shared server

There are different types of virtual servers, although they can be basically divided into two: shared and dedicated. Each can perfectly serve the needs of a particular type of entrepreneur.

Shared hosting is a service that is characterized by guaranteeing the client a part of the storage space of a server. This means that the data of several businesses or ventures is stored in the same computer.

Shared hosting is the cheapest option on the market. That is why many entrepreneurs use it when they are starting a business. This option is also quite cost-effective for people who want to publish their first website. Of course, this is a service that offers limited storage and technical support.

Dedicated servers: ideal for business

Of course, established companies and start-ups require a much more extensive and secure service. For this type of contractor, the right thing to do is to invest in a virtual dedicated server. In this case, a computer is assigned exclusively to the company that requires storage.

Having a dedicated server is a guarantee of performance because these computers are spacious. In turn, this implies that the machine will always work properly, without slowness or system failures. Of course, the purpose of this service is to guarantee greater storage capacity.

Another positive aspect of this type of hosting is the high security it offers. Those who opt for shared storage spaces, run greater risks of failures, hacker attacks, viruses and other malware from various points. On the other hand, the dedicated server has by nature less risk of being attacked. In addition to this, the companies that offer the service are usually especially careful in safeguarding the dedicated servers.

Data center products: a good start for entrepreneurs

It is understandable that large companies opt more for physical servers. This is necessary when it comes to transnationals with a huge volume of data and virtual stores with a massive clientele. Of course, this is the type of entity that has the budget to invest in high-capacity data centers and trained personnel.

However, the virtual server is ideal for SMEs, medium-sized businesses and growing companies. In fact, one of the stumbling blocks for entrepreneurs to grow is precisely the fact of having to invest in a data center. In truth, this is something that should be done when there is ample monetary liquidity.

Those entrepreneurs who are just starting their business have an excellent solution in the virtual server. This type of service allows them to operate from an economic investment. This is essential, understanding that today’s businesses must have data storage systems and web pages to function properly.

Data center and virtual PBX products

It could be said that both data center products and virtual PBX are quite similar. Both are services that allow entrepreneurs to perform critical business tasks. Instead of buying the software or servers, the benefits are enjoyed for a small fee.

In fact, both the virtual PBX and the data center products obey a cost-saving logic. It is about having the option of using useful tools that do not actually need to be purchased. These are also formulas that allow the entrepreneur to start off on the right foot.

At Neotel we have the most competitive cost of virtual PBX and data center products on the market. The objective is to guarantee an opportunity to those who are starting their business, or experiencing growth. In this way, companies guarantee their presence on the Internet and an efficient telephone and telemarketing service.

Neotel data center products

Neotel offers several types of virtual server services. Those who require shared servers at low cost can opt for virtual machines for Linux and Windows. Plans range from 10 euros to just 55 euros with unlimited transfer.

On the other hand, those companies that want to hire a dedicated server can get it for only 280 euros. The cost of the virtual PBX also adapts to the customer’s investment, so it is feasible to hire both tools.

Neotel’s call center software has special modules for telephone answering and telemarketing such as predictive dialer, robot call, virtual fax, sending bulk SMS, among others. Think big and get everything you need to start your business in a professional way.

Sending bulk SMS to mobiles: The solution to reach the customer

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Many entrepreneurs believe that call center software is simply call management software. In reality, the new virtual PBX incorporates multiple communication tools and technologies. One of its complements is the ability to send bulk SMS to cell phones.

Technological evolution has made it possible to create different communication formats that are now part of everyday life. The virtual switchboard went from being a call center program to a very complete customer service and telemarketing assistant. Today’s modules and applications allow entrepreneurs to do things that used to be difficult or very expensive.

Telemarketing has diversified.

In the past, telemarketing was understood as the action of making calls to offer or sell products or services. In popular culture, this sales modality was also popularized by the so-called “telesales”. This business model consists of advertising the product massively on television and also the numbers for interested parties to contact.

 

send massively SMS's

Basically, telemarketing or telemarketing involves the offer or sale of any product using the telephone. Of course, the way we understand the telephone device totally changed with the advent of the Internet and Smartphones. This in turn generated new advertising approaches and economic opportunities to generate advertising.

In this way, we moved from mass media to devices that are practically an extension of us. ICT consists precisely in exploiting these technological solutions to improve work within companies. Precisely, one of the tools that most incorporates multiple information technologies is the virtual switchboard.

SMS sending platform What is it?

Today’s virtual switchboard services are compatible with modules that allow the mass sending of SMS. Basically, this is an add-on that allows you to compose a text message and send it to a list of users. For this purpose, lists with customers’ cell phone contacts are used.

This type of module can send a fairly large number of bulk text messages. In fact, it is possible to send 10,000 messages simultaneously or in batches. This makes the SMS sending platform a massive tool for advertisements of all kinds.

Everything works in a similar way to what happens with telemarketing campaigns. In fact, the only difference is that instead of making calls to a list or launching them through automated dialers, text messages are sent. The only thing that the entrepreneur or company that enjoys the service must manage is the database with the telephone numbers.

What types of messages are sent through this module?

Bulk SMS for businesses is useful for sending any type of information to customers. For example, this format is widely used by telephone companies to send loyalty messages and special offers. In fact, this is a technological tool that has been very well developed nowadays.

The important thing about advertising SMS is that they should not be too long so that the customer receives all the information. At the same time, the message should be written in such a way that it is clear, although it should preferably be short to medium length.

Beyond these recommendations, the SMS sending platform can be implemented for various purposes. Indeed, this is a marketing resource that can have multiple benefits when compared to other advertising methods.

Advantages of sending bulk SMS vs. telemarketing

One of the main complaints of traditional telemarketing is that it generates multiple unwanted calls. According to some positions, this could be a bit invasive. While telemarketing is a standardized practice and has its results, SMS marketing is seen as a more ethical form of advertising.

At the same time, the results of bulk SMS campaigns for companies are quite measurable nowadays. This is especially the case when using links that lead customers to a page. The fact is that the number of people who enter through these links can be easily quantified. There are programs that allow you to verify this statistic.

SMS marketing, as well as being massive, is also instantaneous. The nature of this communication method implies sending the message once and waiting for the user’s reaction. Telemarketing, on the other hand, requires continuous and planned follow-up with users in order to close sales. In fact, according to some figures, it is known that it is up to the fifth call to the same customer that telemarketers increase their probability of closing sales.

SMS marketing with link

In the past, text messaging simply allowed simple messages to be sent. In recent years, text messaging has made it possible to incorporate Internet links into SMS messages. This is related to the development of Smartphones and the adaptation of the Internet to mobile telephony. The formats have become more flexible and this is used to the advantage of companies.

Being able to add an Internet link to a text message has positive implications in terms of advertising. In principle, it allows to direct the customer’s attention to the company’s website or digital store. In this way, the user can buy a product, access an offer or change a contracted service or plan.

As mentioned above, this also allows using programs to measure the number of times people entered the recommended website through the link. This is very useful, because it gives an idea of the results of each SMS marketing campaign.

Statistics on the effectiveness of SMS marketing

SMS marketing is one of the most effective marketing practices even today. Perhaps the statistic that ratifies it is the opening rate achieved from this practice. It stands at 98%. This is much higher than email marketing, for example, which has an open ratio of between 18 and 23%.

In addition, some queries indicate that the SMS sending platform achieves an interaction rate of 45%. This would be the average number of people who respond to advertising text messages per campaign. Unlike email marketing, this is a marketing format that is used by less than 40% of companies.

It is also known that service users themselves prefer to receive text messages rather than telemarketing calls. In some consultations and surveys on this subject, it is usually established that at least 85% of people prefer to receive SMS from companies. All of the above invites businessmen and entrepreneurs to consider the use of sending bulk SMS to mobiles.

Text messaging is often seen as an outdated technology. In truth, SMS messaging is still frequently used by people. The way in which its applications have been approached, put them on a par with other more current formats such as social networks. To have a platform for sending SMS, you only need to hire an innovative virtual PBX.

Send bulk SMS to mobiles is possible with Neotel

At Neotel we offer our customers a module for sending bulk SMS for businesses. The entrepreneur can buy packs with different amounts of messages, adjusting to the budget available for the campaign. These packages range from 500 text messages up to 10,000. These are purchased as a prepaid service and have no expiration date.

The SMS sending platform is a tool integrated to the virtual PBX. It allows the sending of Internet hyperlinks, third-party software APIs to measure the campaign and an analysis module. The whole system works from a simple interface quite similar to call center software.

Text messages can be easily produced thanks to our customizable templates. From these you can create very colorful, well-structured and simple messages. You can check our prices and contact us in case you want to have this useful platform to advertise and connect with your customers.

Hire a virtual switchboard at an affordable price

One of the advantages of Neotel is that each customer can build a plan according to their needs and budgets. The price of the call center software with the basic plans is really low and the quality of service is the same.  Likewise, it is possible to select only those modules that are more attractive or useful to boost the business.

The chosen service is fully customized and can always be extended. Most of the services do not require permanence and we have the most competitive rates in the market. In addition to the SMS sending platform, other modules such as signaling, virtual fax or telephone dialers can also be contracted. All this can be integrated when contracting Neotel’s virtual switchboard, one of the most innovative in the market.

Professional voice-over services: Giving identity to your company

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Customer care and telemarketing services are more than just business communication. Nowadays, every communication element is oriented to be part of the corporate image. Each resource is part of the company, its mission and vision, permanently building the brand. This explains why many companies hire a professional voice-over service.

A company’s advertising transcends radio and television commercials. In the past, the largest companies had the luxury of hiring famous personalities from the small screen. Today, things have changed and in today’s communication dynamics, opportunities are amplified even for small businesses. Even the call center service can become an advertising resource.

What is a professional voice-over service?

The transmission of advertising and business messages is a matter that should not be taken lightly. Some of the most prestigious brands have used expert voice talents to promote their image in the market. There are accredited professionals with voice-over certification who are hired to interpret speeches for business purposes.

Neotel’s professional voice-over service responds to the demand that companies have for professional voice-over professionals. Nowadays, this type of work has become very important in marketing. It is known that the messages emitted by a business entity have a direct impact on the perception of customers and potential prospects.

Not just anyone can make an announcement and communicate business messages. A well-targeted voice-over can increase a company’s image, helping to anchor it for years or decades in the market. In the same way, poorly targeted voiceovers can generate a negative view of the company among consumers.

Voiceover: separating the little guys from the big guys

When advertising was broadcast only on radio and television, voiceovers defined the economic future of entire companies. Back then, the big companies were known for hiring the best voices on the small screen. Of course, behind this work were trained voice talents, experts in this type of advertising work.

Likewise, some companies managed to jump to the small screen with low-budget advertising. Unfortunately, those that did not invest enough in expert voice talent could be perceived as inexperienced companies. Few people as consumers want to hire services or products that may be of questionable quality.

Voiceover is a discipline that requires study, preparation and a certain degree of technique. Its objective is to communicate ideas in a coherent, understandable and attractive way. It should be noted that the professional voice-over service goes beyond the hiring of speakers and also has to do with the configuration of the messages.

The close relationship between the call center and voice-over services

The arrival of the call center implied the opening of significant spaces for communication between clients and their companies. With the development of telephone answering services, the importance of voice-over in marketing increased. Soon, new spaces were created that could be used to promote companies and turn them into brands.

Customer care services have been using voice-over to better position companies for decades. Since the development of the IVR, companies have gained an important space to build their image. Voiceovers are not only used to sell, but also to humanize the company and its activity. From this point on, both the interactive response system and voiceovers acquired a new meaning.

In today’s IVRs, voiceovers have a vital impact on customer perception. In fact, today it is much more important to work with the recorded voice of this interactive system. It is important to remember that customers make transactions through this system. Therefore, it is understood that many people will listen to the voiced messages.

IVR and speakers: projecting the company’s image

The IVR is nowadays one of the main resources of corporate image. However, this is thanks to professional voice-over services. Without thoughtful, quality human voiceovers, this interactive system would be a mere operator.

Recorded voiceovers give life to the IVR, which is the system that allows interaction and self-management. This is vital, especially in companies that offer services. Recorded voices give life to this mechanism and, in turn, humanize the company. Therefore, it is not a minor matter to choose both the message and the voice to be used.

The IVR with the voice-over welcomes the system, repeats the company’s slogans and values and interacts with the customer. In addition, it guides callers to the call center to the correct department. Their work has a human connotation and generates a proven effect on the attitude of customers when making calls to the company. Internalizing this gives you a better idea of the scope of voiceovers.

What should an IVR voice-over be like?

In principle, the IVR voice-over in a call center should sound human. Hence the need to replace the robotized voices of this system with recorded voiceovers of real people. Even knowing that it is a recording, these speeches generate an effect on customers in the middle of the call.

The message must be appropriate to have a positive effect. Indeed, getting the wording right is critical and should be carefully considered. This is even more important when it comes to the introduction of the IVR, which is basically every company’s calling card. The right thing to do is to make this part of the message make the customer feel good, enhancing the call experience.

A current best practice is to match the IVR voice message with the company’s values. This strengthens the message of what the company wants to represent to its customers and potential users. For example, there are messages and expressions that evoke transparency, trust or quick attention.

Professional voice-over service: What does it do?

The professional voice-over service involves the locution of a speech devised by the requesting company. However, those who offer to perform this work may offer complementary services. That is to say, there are different ways of doing this type of work.

For example, at Neotel we offer an additional service for the revision of the text. Obviously, the companies that offer these services also need the quality of the messages voiced by the requesting companies.

Before the voice-over is done, it is essential to choose the voice that will perform it. In this sense, it is also necessary to make an analysis where the values and functions of the company are related to the available voices. Once this is defined, the different takes can be performed.

Translation into several languages is important

Another reason why companies hire a professional voice-over service is the need to have IVR in several languages. This type of service offers to translate the operator’s voiced messages in several languages and with human voices.

Neotel translates voiceovers in up to 12 different languages, not including Spanish. Languages as complicated as German, Russian and Mandarin are adapted to the call center service. This is necessary for both national and transnational companies.

Call center software alone cannot offer menus in so many languages. Translation of the service allows companies to increase their range of action and market by offering management to different people, overcoming language barriers. This also means positioning yourself better than the competition.

What Neotel’s professional voice-over service offers

At Neotel we understand the importance of humanizing customer service from the moment the customer initiates the call. That is why our professional voice-over services work based on the communication strategy of our clients. For this purpose, the messages written by the companies are reviewed and submitted for approval, making suggestions.

Then we choose the speaker who can best represent the mission, vision and values of the requesting company. At Neotel we also have female speakers, who are able to achieve a warm and reassuring effect on clients. This is something that has been previously studied.

In addition to this, we offer the additional service of multiple takes. This allows the company to show different takes made by the speaker. This is how they can choose which take is the one they like to incorporate into the IVR. This is in addition to the review and translation of the voiced messages. Our team of speakers and editors guarantee an effective, institutional message, adapted to the reality of each company.

Call us and count on our service, as well as the online hiring of a virtual pbx. All the solutions for business communication are here.

mobile rates

How to find the best business mobile rates?

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Hiring a virtual PBX is not the only way to reduce the cost of business communication. Looking for a flexible mobile rate also saves a little money. The current market is wide and there is a new range of companies offering quality services at a reasonable cost.

Traditional telephone companies often offer expensive contracts. Many entrepreneurs stick with the first company that offered them the service, although there are other options. Another common problem is the permanence clauses with really exaggerated penalty amounts.

Mobile tariff: What does it consist of?

 

mobile rates

In the past, telephone tariffs simply reflected a portion of the call consumption made by customers. Before the Internet boom, cell phone plans were only divided into two types: prepaid and postpaid. When the cell phone became a Smartphone, tariffs began to be subdivided between call minutes and data service.

At the business level, the usual contracts with telephone companies represented a high cost. With the arrival of the virtual PBX and the birth of new communications companies, services reached high levels of competitiveness. The differences between plans, conditions and benefits today are significant among the different companies.

Of course, costs are not the only variable to consider when it comes to mobile tariffs. Other aspects such as coverage, service functionality and customer service should also be studied before choosing a mobile tariff. In addition to this, current users should read the terms and conditions of contracts carefully.

Contract or prepaid: which is the better option?

An ordinary person may find a top-up or prepaid system favorable. However, a company requires a contract mobile tariff due to the nature of its communications. This is also valid for small businesses or independent entrepreneurs. The flow of calls generated by a commercial activity implies having ample availability.

Contracting a suitable mobile tariff basically involves two things. The first is to study all the proposals available on the market, of which there are many today. Beyond the costs, data and minutes, it is also essential to read well everything stipulated in the contracts. This is more important than many entrepreneurs might imagine.

Plans with unlimited calls are the best ones

It is of no use for a company to sign a telephone contract and have it establish a monthly minute limit. What any business entity should be looking for is as much communication as possible at the lowest cost. This is the only way to be prepared to serve customers and create sales opportunities.

In this sense, the best contracts are those that offer at least unlimited minutes. Beyond this, the rest of the conditions such as the amount of data, the cost of the plan and the permanence clause must still be studied.

Weighing the amount of data and the cost of the plan

The relationship between the cost of the plan and the amount of data offered by the company is vital. To tell the truth, there are several modalities of plans and therefore the matter deserves to be analyzed. This is even more important when several plans have to be paid for simultaneously, as is the case, for example, with a call center.

In this sense, companies usually offer between three or four different types of plans. There will be a more economical one, one or two intermediate ones and the last one, which would be the most complete. Understanding this and analyzing each of the plans compared to those of other companies is the complex part.

In the case of companies, it is best to opt for the most complete plans. When money and business opportunities are involved, it is best to have maximum communication capacity. However, there are businesses that perhaps move a little slower and this allows to reduce expenses a little. Of course, these are very special cases.

Beware of permanence

Choosing the best mobile tariffs involves checking much more than the cost or the capacity of the service. The telephone companies place various stipulations within the contracts. These do not usually appear on company websites and brochures.

Probably the stipulation that deserves the most attention is permanence. Many telephone companies offer extremely cheap and attractive plans from the outset. However, within the contract they place a minimum period of time during which the contracting party must remain with that company.

This implies that the contracting parties commit themselves to a certain period of time with that company, no matter what happens. In the event that the contracting party wishes to break the contractual relationship, a monetary penalty is stipulated in the contract, which is usually significant. In other words, the contracting party may have to pay additional money just for withdrawing if he/she is not satisfied with the service.

The real problem of permanence

Unfortunately, many telephone companies take advantage of the permanence stipulation. It can happen that the quality of service is initially quite promising and then turns out to be a misleading offer. For example, the coverage may not be as extensive as the customer thought.

Another quite recurrent situation has to do with the indiscriminate increase of tariffs. These tend to increase suddenly and when the customer wants to change then he is forced to pay a penalty. To tell the truth, a long permanence is often very counterproductive.

The best possible situation is to opt for mobile tariffs that do not impose a length of stay. Otherwise, it is best if the obligation lasts for a short period of time or if the penalty is as low as possible. In any case, evaluating this aspect is fundamental and is sometimes reflected in the small print.

Choose a company with a virtual switchboard service

Many telephone companies have cheap mobile rates for entrepreneurs. However, not all of them offer IP PBX for customer service and telemarketing management. The most innovative companies in business communication can guarantee both.

It is very positive to get a company that guarantees the data plan and the contact center software. By contracting both services the contracted company can offer better prices. The best thing is that it is not necessary to have a large customer service center. Even an independent salesperson can contract for a single number and enjoy all the tools of this type of program.

The virtual PBX has very useful modules such as dialers, sending bulk SMS, virtual fax, among others. All the implements of this software allow to improve the attention of incoming calls and increase telemarketing campaigns. At Neotel this service is very affordable, allowing customers to use excellent technological solutions from limited budgets.

What are the cheapest cell phone rates?

A review of the different plans on the Internet can tell us what are the prices and capabilities of the different plans. However, the key question to ask is: Are the cheapest mobile tariffs really the most convenient? In reality, the entrepreneur’s selection must go beyond cost.

Making the choice of a mobile tariff should lead the entrepreneur to review the contract, and even inquire about other things. Some information is much more difficult to know, such as, for example, the operation or coverage of the service. In this regard, it will be very positive to make a thorough exploration on the Internet.

Some traditional telephone companies offer a proven but expensive service. Others, which are very new, may have very low prices, but are flawed in their performance. On the Internet you can find things like a mobile rate comparator. However, finding the best mobile tariffs involves a thorough review and analysis of the market.

Neotel offers a competitive mobile tariff

Neotel offers three mobile tariff plans to suit each customer’s needs. All offer unlimited calls to ensure constant telephone communication for customers. In addition, this includes internal calls between landlines and mobiles, which is very cost effective for carrying internal company communications.

The best thing about our service is that we apply permanence stipulations. If the customer wishes to change phone number, he can do so immediately and without paying any penalty. The customer can keep his numbering by guaranteeing portability.

Those who ask “can I have a virtual PBX with my number“, with Neotel it is guaranteed. Our software is innovative and has the most advanced modules for customer service and telemarketing. We have flexible pricing and the customer can choose a package of features tailored to their budget. It doesn’t matter if you are a company or an entrepreneur.

Neotel has 20 years of experience with a wide coverage telephone service. We not only guarantee a functional telephone and data service, but also technological solutions for businesses of all kinds. Here we have mobile rates, quality communications and a call center software with very complete functionalities to serve customers and generate sales.