Virtual PBX lowers costs for companies

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Nowadays there is a lot of talk about the virtual PBX and there is a wide market for this service. This is because this technology has meant a breakthrough from many points of view. To tell the truth, this implementation is more efficient, innovative and cheaper than the physical PBXs of traditional call centers.

Many companies have not yet adapted their communications to the virtual PBX due to lack of knowledge. To be sure, the advantages of this technological solution are multiple and far outweigh systems based on telephone lines, servers and physical installations. If you were wondering what a virtual PBX is, you will be able to understand it below.

What is a virtual PBX and how does it work?

The virtual PBX is basically a telephone communication system that works over the Internet. In other words, all the telephone devices, the interconnections between them and even the data storage depend on IP communications. This arrangement makes the operation of calls much cheaper and at the same time allows you to take advantage of very interesting functionalities.

 

characteristics of the virtual pbx

The old physical PBXs relied on expensive hardware, telephone lines and call center software. This last element, in addition to multiple wiring, allowed all the numbers and equipment to be connected for administration. In contrast, the virtual PBX incorporates everything in one easy-to-use software, with the simple use of an Internet connection.

Today there are many companies that have not upgraded and continue to use a physical PBX. As a result, communications tend to be very costly, in addition to being very limited by the technological outdatedness of these systems. In fact, the virtual PBX allows the use of more advanced modules, at a more than reasonable cost.

What does it mean to keep the old physical PBX?

 

Physical PBXs generate a lot of operating and maintenance costs. In the beginning, they marked a stage where companies had to invest a lot of money to support their internal and external communications. To do so, they bought PBXs, physical servers and set up data centers.

At the same time, this generated in many companies the need to carry out reforms to inhabit physical spaces. A necessary aspect of data centers is that they require a power source and equipment to create favorable climatic conditions to maintain servers and other facilities.

Finally, the occurrence of software, equipment and electrical failures motivated companies to hire a maintenance staff. Generally, this is made up of system engineers and other such professionals. Not to mention the cost of hiring traditional telephony services.

Until a few years ago, this was the costly and complicated structure of the traditional call center. To tell the truth, many companies have not left this costly dynamic that also prevents them from enjoying the technological tools of the present. In the face of this, the virtual PBX was an incomparable improvement.

What is involved in migrating to a virtual PBX?

The quality and possibilities of today’s systems mark a before and after compared to the limited physical PBXs. To begin with, the virtual PBX does not involve the purchase of expensive equipment such as servers, data centers and other facilities. Instead, it is simply contracted as a service and can be operated on any device with an Internet connection.

Maintenance costs are eliminated as it is a service contracted to an expert company. In fact, the call center software provider takes care of everything while the contracting companies simply pay a monthly fee. This makes it possible to say goodbye to the costly staff of system engineers, or at least to reduce this department.

The system is hosted in the cloud and in fact all data is stored there. This is also taken care of by the contracted company, and the customer can access this data whenever he wants. The large plans charged by traditional telephone companies are also left behind. In fact, IP communication is usually much cheaper and only requires a broadband Internet connection.

It is estimated that migrating to a virtual PBX generates savings of up to 80% in communications investment. This is the main motivation for companies that are adapting to this communication system. However, this is just the beginning of a long list of advantages.

Virtual PBX: a technology for business growth

With the virtual PBX, everything is practically condensed in the call center software. However, this system goes beyond transferring calls, leaving them in silence, or allowing a control of the work done by the operators. In fact, with the advent of this technology, other tasks that companies could only perform with difficulty by purchasing other programs have been simplified.

The characteristics of the virtual PBX vary according to the program. The truth is that the applications of companies such as Neotel allow entrepreneurs to have a series of very useful modules and functionalities. These go beyond improving customer service and allow ambitious and effective telemarketing campaigns.

The virtual PBX comes with a wide variety of modules that facilitate communication through multiple channels. In other words, in addition to being compatible with other tools, it integrates them. These functional applications include telephone dialers, IVR, telephone surveys, CRM, among others.

Virtual PBX: beyond telephone communication

The primary objective of the virtual PBX is to manage telephone calls, as with any other call center software. But in reality, this technology easily transcends the sphere of telephone communication. This is precisely because it works with proprietary Internet systems such as WebRTC Line.

For example, Neotel’s PBX has a module for sending mass text messages. This allows the company to communicate to users about new products and new rates. The scope of this module goes beyond the use of telephone conversation as a means of contacting customers. But there is also the possibility of video calls or video conferencing.

In Neotel’s case, there is the virtual fax module that allows sending and receiving faxes. To be sure, virtual PBXs are designed to interconnect different technologies, devices and communication channels. This is something that traditional call center software alone cannot do.

What is the best virtual PBX?

There are many proposals on the market, but not all of them meet the highest performance standards. To be sure, almost all of them can guarantee the operator the basic functions of telephone management: transfer, pause, mute, record and monitor calls.

However, it is important for the entrepreneur to analyze the capabilities and possibilities of each PBX. There are several aspects that should be considered when paying for this type of service. Firstly, the best programs are easy to understand and use.  A virtual PBX can have complex functions, but it must have a user-friendly interface.

Another important aspect has to do with the ability to integrate with other programs. Although the latest PBXs tend to have almost everything, the right thing is for them to be able to integrate third-party software. For example, Neotel’s program allows opening third-party programs within the same application. This ensures that companies can continue with their usual dynamics when acquiring the virtual PBX.

It is also essential to verify the complementary modules of each proposal and their functionality. For example, it should be verified if the telephone dialers work with artificial intelligence, or if the tool for sending bulk SMS is easy to use. The best companies show information on each implement in an itemized manner.

Of course, it is usually very important to check the prices of the service contract. You should see the price per minute and data, the cost of renting the PBX, channels or extensions and additional modules. This is one of the parts that require the most analysis by customers. In reality, there are several proposals and choosing the right one allows you to get the most out of this technology.

Neotel has one of the most complete virtual PBXs

The world of virtual PBX is extensive and Neotel is an innovator in this area. This is one of the most experienced companies in the market, with twenty years in the business. Our software has been improved over time and is one of the most innovative, complete and functional that exist.

Neotel’s call center software has a very easy to use interface. The customer pays for the service and is assigned a password and a user as if it were a social network. Everything is in the cloud, so the entrepreneur does not need to buy expensive equipment. All system maintenance is handled by our experts, who are available at any time. Undoubtedly, the technological solution par excellence for all types of entrepreneurship.

CRM: Control customer data and increase sales

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Banks, telephone companies and other service companies usually handle basic customer data. In fact, this is part of the nature of that type of business, but the truth is that having customer information is always positive and useful. In fact, both the company and the customers benefit from a CRM.

Having databases is legal as long as the information is handled in accordance with the law. In fact, this is important in almost every type of enterprise. Of course, today’s information management software has evolved by leaps and bounds. Having a CRM even makes it possible to carry out marketing campaigns with a fairly wide scope.

What is a CRM?

CRM is a business management system aimed at collecting data from a company’s customers. To be more precise, this software is a manager for the relationship and attention offered to customers. It is known as CRM for its acronym in English which stands for Customer Relationship Management.

 

crm

The meaning of CRM in Spanish is something like “Gestor para el manejo de relaciones”. This is a digital tool but its design is also part of a management model for customer service. This makes it go beyond the rudimentary databases used by some service companies in the past.

The CRM integrates various functions that facilitate communication with users, beyond attending to their problems. In fact, this application includes functionalities that facilitate data updating, marketing and communication of business messages. As can be seen, the information base is one of the parts of this integrated system and not its entirety.

A traditional database may be configured only for information verification, or customer service. On the contrary, CRM is designed to simplify the commercial relationship with regular customers and potential users. Used well, this tool allows you to expand business opportunities and close new sales.

How does CRM work?

CRM is more than a software, it is a customer-oriented business management philosophy. It is not only oriented to attend to complaints or failures and, to tell the truth, it is usually designed to increase sales. Its appearance comes to unify and refresh obsolete processes or systems of attention that were not integrated in order to consolidate the growth of the company.

CRM is created under the vision that all the information must be condensed in a macro system, efficient and easy to access. It is a way for every part of a call center and the company to work in unison. In addition, this software has functionalities and channels of action to connect various departments.

For example, it may happen that a customer calls upset because his cable TV signal is faulty. An operator immediately answers the call, verifies the data of the incoming call and understands that the user has outdated numbers in the database. Immediately, the CRM allows you to update the phone number and even get the person’s email address.

But the CRM goes beyond this. In fact, the inbound operator can pass data to the telemarketing department. In other words, this application makes it easier for all departments to communicate and complement each other for the benefit of customer service and the company’s commercial growth.  The goal is to connect all parts of the business machine to generate better information and greater resources.

Some CRM functions

CRM is a complex system that links the parts of a company and its functions are interconnected. Obviously, updating customer information is probably its most basic and obvious facet. But the full potential of this implementation can be analyzed with other, much more complex functions.

For example, today’s CRMs make it possible not only to obtain and manage customer data, but also data on people who may be potential customers. These are known in marketing as leads and constitute business opportunities. Precisely, the manager system is designed to detect this type of person and pass them directly to the sales department.

This tool also makes it possible to check the status of customer debts. This is of vital importance for service providers and allows them to improve the work of the collection department. As with leads, the information is passed on to improve the company’s ability to collect from customers in arrears.

In addition to this, the most current CRMs implement automated intelligence. In this way, the most repetitive tasks are performed more quickly and easily. In turn, these programs have functions and sections that generate recommendations to telemarketers. In the case of Neotel’s tool, this happens instantly and in the middle of the management.

How to improve sales with a CRM?

CRM is a program aimed at generating opportunities and facilities to increase sales. Although there are many types of this type of programs, all of them in their structure promote the commercial activity of the enterprise.  The most important thing is the interconnection that it allows between departments for the exchange of information.

The knowledge of the leads allows the telemarketing department to capture new customers. Today, worldwide statistics suggest that a person buys products or services after the fifth call received. Being able to identify interested buyers and forward their data to close the deal, means achieving sales with fewer contacts.

In other words, CRM increases the amount of closed business by reducing the work required to obtain it. Added to this, its use implies an increase in cross-selling. These are the ones that occur when an operator gets customers to buy complementary or higher-priced products or services, increasing profits for the company.

Of course, each manager has different characteristics and it is therefore necessary to carry out a study of the available options. Choosing the system that adapts to the particular needs of the company is a priority for any entrepreneur. Just as companies operate or are structured differently, not all managers are equally suited to each company or business activity.

Getting to know Neotel’s CRM

Neotel’s CRM has some of the most comprehensive and innovative features on the market. A basic feature of these systems is the document manager. This allows the operator to access the information stored for each client.

Likewise, the program has the ability to note changes or send documentation by various means to other departments. In fact, the CRM allows sending both e-mails and text messages from the user’s window. Basically, this type of program facilitates the exchange of information to avoid delays.

Another feature that Neotel’s CRM has is the ability to schedule WorkFlow. Basically, this involves creating events with guidelines and information that allow all company departments to be connected. This involves, for example, creating alarms for the telemarketing department to call three customers who have contacted the company.

In essence, this customer relationship manager goes far beyond traditional databases. CRM is designed to link the work of the different sectors of a company. In fact, this application is ideal for companies with medium-sized or large workforces. This is just a taste of Neotel’s CRM functionalities.

What is Neotel CRM like?

After understanding what a CRM is and what it works for, it is essential to analyze the characteristics of each market proposal. Neotel’s application is functional, easy to use and has a user-friendly interface. From a simple to understand structure it is possible to perform multiple tasks that will improve the productivity of the company.

Neotel CRM comes with an integrated virtual pbx. This means that the companies contracting the service have the call center software fully compatible with this manager. In this way, operators will not have to open several different softwares to perform their management. In addition to this, the application is customizable and includes very useful functions for marketing.

The entire system is hosted in the cloud and works with an Internet connection. The costs of the service are competitive and can be adapted to the needs and budget of the contractor. Entrepreneurs can access a certain number of modules, channels and services depending on what they need for their company.

CRM is a necessary tool for growing companies. It goes beyond the database and aims to increase productivity and revenue by improving internal processes. For sure, it is a necessary investment that will pay good dividends in the medium term.

Robot call allows companies to carry out mass advertising

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Today’s marketing strategies are based on the knowledge of customers and potential users. And although social networks allow business communication, it is not as complete or the only means to explore. In contrast, some of the call center software applications allow companies to communicate directly and with due formality. This is precisely the case of the robot call.

This module may not seem very familiar when you hear its name. However, all of us as service users have heard it at some time or another. This is because many service companies usually implement it on a massive scale to communicate with customers.

What is Robot call?

 

robot call

Occasionally, companies make calls to their customers’ local or cell phones. When they answer, instead of listening to a human operator in real time, they listen to a robotic operator or rather to a recorded voice-over. This is precisely the job of the robot call.

The robot call is an automated call dispatcher that broadcasts pre-recorded messages. It can also be called “robot call” for its Spanish translation or robotic call. This name is due to the fact that the voice heard by the receiver of the message resembles that of a machine.

In reality, the robot call is a fully automated tool, although it does not incorporate complex artificial intelligence programming. It is also a telephone dialer due to the way it operates when launching calls. To a certain extent, it works in a similar way to predictive or progressive dialers, only that it does not implement complicated algorithms as these are not necessary for its correct performance.

How does the robot call work?

The call robot is usually a complementary module to the call center software. As with any telephone dialer nowadays, this implement works with lists of contacts. In principle, simultaneous dialing of calls to each of the contacts in the list is programmed.

In the middle of the process, the message to be transmitted is recorded or transcribed by means of the locution. This process is usually very simple and automatic, especially in the most updated and innovative modules such as Neotel’s dialers. The system automatically and simultaneously launches calls to each contact in the list.

Subsequently, the system launches calls simultaneously going through all the numbers in the list. After this, different customers located in different areas receive the robotic call and when they answer, they hear the paged message that has been programmed by the company. Of course, some numbers will be suspended and other calls will not go through, but the system will contact a large number of customers.

What kind of information is given through the robot call?

Companies can convey any information to their customers, beyond the product they offer. In general, the message of the call can have a limit of duration or rather, of spoken words. In any case, the robot call tends to be used for relatively short voiceovers. People also tend not to stay on the phone for long when they receive calls of this type.

The shorter, more precise and direct the message is, the better. For example, one of the most common uses of this telephone dialer is to communicate billing amounts. This happens a lot with telephone companies, which launch calls with precise information about each customer’s debt and the cut-off date. The locution is usually complemented by indicating payment channels or the company’s slogan.

However, the robot call can be used to send messages of any nature. Some companies use it, for example, to apologize in case of a generalized failure of the service offered. This happens a lot with telephone companies, cable TV systems or banks.

The only limit posed by this module, besides perhaps the length of the speech, is the creativity of the person in charge of designing it. The robot call can be used to promote a product or service, make a reminder, send a loyalty message to customers and even link with interesting resources such as telephone surveys through the IVR.

Robot calls can generate interaction

Robot call voice messages are usually implemented to communicate something to large groups of customers. However, what many companies are unaware of is that this automated module can also be implemented to collect customer feedback.

This is very interesting and is tantamount to turning a dissemination tool into an interaction tool. Implementing the robot call in this way, allows to know better the consumers and in turn to create campaigns, offers and products more and more successful. This type of module can be exploited in many ways, if used creatively and strategically.

In fact, some robot call modules have different modalities designed to perform different tasks. Therefore, it is essential to study the options available on the market and always look for the most complete and innovative ones.

Robot Call Modalities

Neotel’s robot call has up to three modalities or types of messages. The first is the basic one, which simply consists of the possibility of issuing calls with voicemail messages. This is ideal for transmitting concise and short information to customers, without waiting for further feedback. However, there are other functionalities aimed at more complex business strategies.

The second type of message offered by Neotel is that of voice messages in combination with a telephone survey. Basically, the paged message is sent and combined with a telephone survey that customers can answer using the keypad. The query can be about some data or preference that the company needs to know from its clientele.

Finally, there is the option of launching paged messages and then taking customers to a menu of options. From the menu, people can be invited to fill out a survey or talk to an operator. This is ideal for motivating users to change a plan, or for data or service upgrades.

Of course, each robot call software has different functionalities. For example, these are the three options that Neotel’s digital PBX allows, which is quite new and updated. It is important to note that not all companies and programs use the same system.

How to choose the right Robot Call module?

Understanding that not all Robot Call software and modules are the same, it is necessary to verify the options offered by the market. For example, it is vital that this and the rest of the contracted telephone dialers can be easily managed from a friendly interface. To tell the truth, some systems and software can be very confusing and this always harms the company that hires the service.

It is also essential that the robot call has up-to-date features and complementary modalities. The best modules of its kind can be combined with other telephone management systems such as IVR, or telephone surveys. This is what will allow the company to take full advantage of each technological tool, improve productivity and differentiate itself from the competition.

However, the choice of a good call robot and other automated modules depends on the choice of an innovative call center software, updated, with multifunctional features and allowing full integration with other tools. Therefore, choosing a company that offers this service is a matter that requires a thorough analysis.

Neotel offers a state-of-the-art Robot Call

Both Neotel’s virtual switchboard and its modules guarantee an optimal, simple and high performance operation. The cost of the virtual switchboard service and other complements is one of the most competitive in the market. Robot call contracting can start with a basic price of 25€ for ten channels. Of course, there are other more comprehensive plans for larger companies with bigger budgets.

The best thing about Neotel’s plans is that they adapt to the economic reality of each company. The basic plans are very inexpensive and are designed for small and growing businesses. Each service or add-on is broken down and the entrepreneur simply chooses what they need to manage their business communications.

Neotel customers can also count on progressive and predictive dialer, IVR system, telephone surveys and a wide range of tools. Our call center software is customizable and allows the integration of third-party applications.

Everything is done without installation, additional costs or expensive equipment. Neotel’s virtual PBX works with Internet connection and any available digital device. The team of experts is always available to answer any questions from service contractors. Undoubtedly, an investment to grow the business from the attention and also commercially.

Predictive dialer: the solution for selling or charging over the phone

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Outbound call departments have a particular problem: management control. Since these calls are made by operators, it is very difficult to control productivity to establish quality parameters. However, the predictive dialer is ideal not only to check that the department is doing its job, but also to increase average productivity.

In general, outbound call centers set goals to be met and thus measure their productivity. Based on this projection, it is usually established what is expected from each operator that is part of the staff. However, sometimes these goals are set without prior knowledge or a basis on which to base them. This is how some departments manage sales expectations that are either very exaggerated or very low.

The problem of telemarketing and collections departments

 

predictive dialer

Many companies do not achieve the expected sales or collections level. What happens is that the commercial expectations of companies and the scope of their telephone management are not always in sync. This tends to happen a lot, especially in new companies.

This usually happens due to a lack of statistics and criteria for the performance of telemarketing or collection tasks. Not knowing how the department should operate and not having clear and possible goals, it becomes very difficult to organize the work to meet the objectives. Faced with this, some companies choose to hire outsourced companies, although the cost of this solution is usually greater than the benefit obtained.

In fact, any company can plan an optimal management of its outbound call departments. To do this, it is essential to understand how the call flow operates and to systematize the work of teleoperators. This is precisely what the predictive dialer does with ease.

What is a predictive dialer?

Telephone dialers have been around for a long time, but in the past they simply launched multiple calls in a disorderly fashion. The application of artificial intelligence to this type of device allowed for a more intuitive, efficient and targeted system. The predictive dialer is a call launcher that analyzes management and establishes an appropriate dialing rhythm.

As its name suggests, the predictive dialer predicts the times when operators will be free. By evaluating some data provided through the call center software, this module maintains a balanced dialing flow and call time. In this way, the department can realistically increase its productivity without overloading itself.

The predictive dialer easily uses statistical data that call center coordinators simply cannot handle in real time. In fact, its operation is based on the calculation and analysis of multiple factors that a normal person could not be constantly calculating. Likewise, their job is to replace human operators when it comes to dialing numbers. In this way, productivity and the number of attempts to establish contact with customers do not depend on the operator, but on the application.

How does the predictive dialer work?

The call center predictive dialer performs its work based on telemarketing campaigns. Basically, it uses a database with the customers to be called for the campaign. It will dial the telephone numbers on the list simultaneously and according to its time calculations.

This automated system keeps track of calls and available operators. In the meantime, it develops a knowledge of the flow of effective contacts achieved, call times, free operators, etc. While the campaign is being carried out, the system collects data on the dynamics that are being established in the work. This is how its statistical criteria are constantly modified, with the intention of improving productivity, but in an intelligent way.

In plain words, the system launches several calls, but always according to the work flow that the call center department can assume. The latter represents its predictive work, which it completes through algorithms. The advantage of this automated system over human management is that it handles statistical data in real time and performs calculations quickly.

The predictive dialer establishes appropriate and productive dialing rhythms. It is very functional and takes the responsibility away from the department coordinator to be pushing his employees all the time. Everything happens in an impersonal way.

Predictive dialer: complementary to other virtual PBX modules

The work of the predictive dialer is complemented by the statistical module of the call center software and the monitoring module. It is from these digital implements that human coordination can complement the work of the call dispatcher.

In fact, the productivity of the predictive dialer can be reflected mainly in the statistics module of the call center software. In fact, the difference is often very marked if we compare the management before implementing this module and after its programming. This automated system organizes the work to ensure efficiency both in terms of service and results.

The task of the call center coordinators is to finish organizing the workflow according to the statistics. In this module, it will be possible to observe, for example, which are the most favorable hours for making successful contacts. In addition, it will be possible to evaluate the performance of each operator in particular. For the latter, it is also useful to monitor the call.

Both the predictive dialer and the statistics and monitoring module are tools for generating strategies. Precisely, telemarketing, beyond the product or what you want to achieve, is about being strategic.

What improvements are achieved with the predictive dialer?

First of all, the predictive dialer organizes the work to make it more productive. It is not the same for an operator to dial calls one by one, as it is for the dialer to dial three numbers simultaneously. While the work of telemarketers may slow down at some point due to fatigue or some other situation, this module does it intelligently, but without stopping.

Beyond this, the implementation of a predictive dialer in call centers has other benefits. The departments that use it tend to have better compliance in their objectives: sales, collections, surveys generated, etc. This happens because by launching more calls, operators not only work more efficiently, but also have more chances of success.

In addition, the module also organizes the numbers according to their ability to make contact with the customer. As a result, this dialer is known to reduce the number of calls that will not be answered.  Unlike other similar systems, it will prevent calls on hold that cannot be answered by operators when they are busy. The latter translates into an increase in the quality of the system and an improvement in the customers’ perception of the company.

Some strategic applications of the predictive dialer

The predictive dialer provides a perspective of what the outbound call service should be. From its execution, it will provide statistics that will enable strategies to be developed, objectives to be set and operators to be educated in order to make their operations more efficient.

On the other hand, this system allows outbound call departments to carry out several campaigns simultaneously. From its use, it is possible for a call center to perform inbound calls and telemarketing campaigns at the same time in an orderly manner. This can be an ideal solution for call centers with low workflow and start-ups.

Phone dialers like this practically work on their own. However, to maximize efficiency, you can always think of strategies to meet or exceed your goals more easily. Innovative call center software like Neotel’s can take telemarketing to another level, no matter what type of business it is.

Neotel’s predictive dialer

Each predictive dialer works differently and this is important to measure its effectiveness. That is why it is important to contract the call center software service with an innovative and experienced company. Neotel offers systems successfully implemented in multiple companies, with a simple interface and modules with top quality artificial intelligence.

The predictive dialer is one of the modules that complement the virtual switchboard service hosted in the cloud. Added to this, Neotel offers other similar tools such as the progressive dialer and the robot call. The entire system is integrated into a single application that works with an Internet connection.

This add-on is useful for telemarketing, bank management, collection departments and any work performed by outbound calling departments. The entire software works effectively for any type of business, call center or entrepreneurial initiative. No matter the size of the staff, there is a customized plan for every entrepreneur.

The price of this module for each agent is only 12 € within the monthly fee for the call center software contract. The service does not require installations, equipment and everything is easily managed. Undoubtedly, an excellent way to manage business communication.

Progressive dialer: function for outgoing calls

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Motivating productivity in an outbound department can be tricky. Beyond the established goals, it’s all in the hands of the operators. That’s why this type of management is often a challenge for any company, regardless of its industry. However, it is possible to maintain efficiency in these environments by implementing a progressive dialer.

The dynamics of inbound call centers depend on the flow of communications generated by customers. In this case, it is much easier to monitor that operators do their job with efficiency and good response times. In contrast, coordinating the management of an inbound department can be complicated. Precisely where human beings simply cannot, the progressive dialer operates.

Progressive dialer is a call launcher

The progressive dialer is an automated application for the call center. Basically, it consists of a call launcher that is very useful especially for outbound call departments. In addition to this, its system provides for operators to be free when launched calls are answered by customers.

 

progressive dialer

The progressive dialer uses the data stored by the call center software about the department’s activity. This allows it to adapt to the usual workload and improve it when launching calls. With the passage of time and the information collected, it will improve management through algorithms. In simpler words, this intelligent tool is in charge of dialing by itself to the list of customers to contact, without relying on humans.

The objective of this tool is not to leave the productivity of the department in the hands of the operator. In this way, times are speeded up, as well as the opportunities to achieve effective contacts. The implementation of this module usually results in an increase in the achievement of the objectives set for outbound calls.

Useful for any type of management

The progressive dialer is not exclusively for closing sales. In fact, this artificial intelligence tool is applicable to any task related to inbound calls. In fact, it is ideal for call centers with a low volume of service and start-up businesses.

For example, this module works very well in a credit card location department. Likewise, it will be of great use in collection departments, telephone sales, surveys, among others. Any outbound call management can be complemented with this application that is part of the virtual pbx.

Neotel offers an innovative progressive dialing system and other highly effective artificial intelligence applications. In addition to this call launcher, there is the predictive dialer and the call robot. All these automated modules facilitate telephone management. They can be used to improve both customer service and telemarketing.

Innovative call center software

Neotel has a call center software hosted in the cloud suitable and cost-effective for any business. The cost of the service is adapted to the needs and services requested by the customer. This system is much more than a telephone communications manager and has very advanced features to improve the marketing of products and services. By contracting it, entrepreneurs and companies can count on the progressive dialer and other similar tools.

call center software

Call center software: much more than a call manager

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Many business owners see call center software as if it were a program for managing customer service.  It is likely that the programs of the past were only for that purpose, but things have changed. The advent of the virtual PBX has allowed these applications to evolve to offer more complete solutions.

Today’s call center software is used to perform marketing tasks and not only by means of telephone calls. In fact, applications such as Neotel’s are comprehensive tools to promote communication, advertising and sales. All the entrepreneur has to do is to use the tools and functionalities strategically.

Call center software provides valuable information

Today we place a lot of importance on social media metrics. These are important, but these statistics provide very partial and incomplete information. To be sure, not all consumers and users shop online. It is also known that not everyone relies on social networks to make purchases.

 

call center software

That is why entrepreneurs must always keep phone lines open for customers and potential users. In this sense, call center software not only guarantees useful tools to answer calls in a professional manner. To tell the truth, this type of software provides above all useful information that can be transformed into business opportunities.

The best thing is that you don’t need to have a huge contact center room to enjoy the benefits of this type of software. A family business or even a solo entrepreneur can use this software from their phone and find out what is going on around their business.

How can this software gather useful information?

Information is power above all because it allows you to sell more and better. A call center software allows you to obtain data from customers and potential users in many ways. Just having the call statistics module can tell us at what times or on what days people call the most. However, this is just the beginning.

For example, Neotel offers a module called CRM which allows to save the phone number with which customers call the company. This program allows you to build profiles with this data, complete them during the call and then use them for telemarketing.

Another way to obtain information is through telephone surveys. These are done through the IVR which is the voice option system offered by the call center software. This is what we find when we call a bank and an operator indicates which department we should contact. With this system you can ask customers, for example, what are their products or favorites.

Neotel’s call center software is very innovative.

The best thing about Neotel’s call center software is that it requires no installation or expensive equipment. Everything is handled with an internet connection, with a user and a password. This is precisely the breakthrough of the virtual PBX. This program also has modules that allow you to perform marketing tasks with text messages, recordings, mass automated systems and much more.

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Neotel has the best grandstream gateways for your business

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IP telephony has endless advantages for companies of all types. There are many ways to migrate to this technology that improves and lowers the cost of telephone communications. One of them is to implement Grandstream gateways which opens up a world of possibilities.

IP telephony can work very easily on modern devices such as smartphones. It can even be very easy to make Internet calls through a computer, headset and microphone. However, businesses can still use their traditional telephone equipment.

What does Neotel’s grandstream gateways do?

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Many call centers use fairly traditional analog telephones. However, they do so in an updated form incorporating VoIP telephony. Grandstream gateways can be implemented to adapt these older devices.

In fact, this device allows devices such as analog telephones and fax machines to continue to operate in companies. In this way, companies do not have to spend money buying new telephone communication devices. Today there are very advanced terminals with excellent functions, but this implies a cost that can be reduced.

Grandstream gateways are devices with ports that allow analog telephones to be connected to an Internet network. This is how these devices can go beyond the telephone line and use much more advanced technology. Calls can be managed with modern and up-to-date virtual PBX software.

Why do grandstream gateways have different prices?

There are different types of grandstream gateways useful for different types of businesses. The more expensive ones tend to have more FXS ports and more capacity on the WAN port. These two features are basically what affect the cost of each device.

Lower capacity devices typically have between four and eight FXS ports. Of course, a customer service department or a larger office will require higher capacity products. In these cases, a device with 32 or even 48 ports can be deployed. Grandstream Gateways start at prices ranging from €320 and extend up to almost €800.

However, this is an expense that can effectively connect all terminals in a company. For example, this is a solution implemented by many hospitals and clinics worldwide to improve their communications. This is important in environments where fast communication and call transfers are a priority.

Neotel has the best models

The grandstream gateways sold at Neotel are designed to meet the needs of every type of business. Their devices are of proven quality and in fact, they are the most recommended for the development of business communication.

Switching to advantageous IP telephony means higher quality telephone communications at a lower cost. All calls can be managed from the virtual PBX. This allows call centers and offices to adapt to today’s technology. From there, the possibilities in customer service, telemarketing and management control are endless.