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Leading Software Call Center Automation

Characteristics of the automatic dialer:

Scheduled calls

The Neotel dialer will look for the best time to make calls. Our software automatically predicts when is the best time for this.

Call recording

Our call center software also allows us to record all calls for later consultation.

dialer automarcador

Contact list management

The administration of contacts loaded to the Neotel dialer is enhanced and managed through a truly intuitive process for customers who use it.

Answering machine detection

The software has an answering machine detection capability so you can help agents and make their time productive. Don’t miss it.

Benefits of the automatic dialer:

Increase agent talk time

The auto dialer software will reduce the waiting time of the agents and thus increase their talk time.

The longer the agents are in real conversation, the greater the increase in sales for the company.


Reduces downtime

With manual dialing agents spend too much time in inactivity, waiting for someone to answer the phone, calls that are hung up, facing voicemail, etc.



4 reasons why predictive dialing is important for sales

A predictive dialer is the ideal tool to provide the best ROI and increase sales.

A predictive dialer can increase sales and customer satisfaction. With competition at the market level becoming stronger and stronger it is important to have the most powerful tools to optimize our telemarketing campaigns to the maximum.

Why is predictive dialing important in sales?

Let’s look at the reasons for using predictive dialer to increase sales in an organization.

1. Connect with a large number of customers in less time

A predictive dialer allows you to connect to a large customer database through:

  • Respond to high-priority leads faster and build relationships with customers.
  • Take advantage of the right opportunities by dialing only those numbers that are potential for the business.
  • Take advantage of the right opportunities by dialing only those numbers that are potential for the business.

The predictive dialer allows you to dial several numbers at the same time.

Increase the productivity of your call center agents with Neotel’s predictive dialer.

The effective predictive intelligent dialing system allows you to reach a large customer base.


2. Increase agent productivity


predictive dialer

Predictive dialer increases agent productivity.

Predictive dialing at a call center level improves the life of the agents who feel more fulfilled and better taken advantage of.


  • Reduce agent downtime or waiting time to increase productivity.
  • Enable call queues.
  • Determine the optimal time to call and predict how long a call will last.
  • Eliminate the need to manually dial customer numbers.

3. Reduce operating costs

Un marcador predictivo puede aumentar los ROI de la empresa y por tanto sustancialmente las ganancias de la misma.

Además el marcador predictivo asegura que se reduzcan las tasas de abandono de llamadas.

4. Asignar llamadas a agentes disponibles

This method ensures that:

  • Agents get information about calls and the best time to make them.
  • No downtime.

The predictive dialer works the way the system starts dialing the next phone number before the agent has finished the previous call.

A predictive dialer will filter anomalies such as disconnected calls, busy network, answering machines, etc.

The algorithms used by our predictive dialer are “intelligent algorithms” as they are able to understand when is the best time to make a call.

Gone are the days when agents had to manually dial phone numbers. Purchasing the best call launcher software is critical to increasing our productivity in our business.



How to reduce a customer’s call hold time using Neotel’s call center software

Neotel’s call center software features can be used to reduce customer waiting time. Today we are going to explain a very practical method to achieve this.

In some contact centers, waiting times for customers are too high. This can lead to a loss of customers.

When increasing the number of calls in a company this needs an advanced call center software like the one that Neotel offers.


Use a solution of ivr

There are quite a few companies with call center software that are not using their ivr system correctly. In many occasions these are limited to configure it so that it returns the same locution of the type “Your call is very important for us; keep waiting” time and time again. This can cause our customer’s level of frustration to increase all the time. Instead, at Neotel we recommend configuring the ivr in a much more effective way: You can program a series of questions for the ivr to launch to the caller and, according to the answers it gives, the ivr would continue to channel the customer until it is finally transferred to the necessary department if it really needs the intervention of a person to manage their query. Or in many other cases ivr itself is able to manage the entire call itself.