Here are the two qualities that any call center software should have and that Neotel customers demand more when using their tool:
IVR (Interactive Voice Response)
The ivr is very comfortable to show pre-recorded locutions to customers when calling them. Thanks to the ivr, customers are automatically transferred when they call with the appropriate agent to deal with their issue.
Call recording function
This function is very necessary to increase the level of quality as far as customer service is concerned. Call recording is also very useful when you need to communicate some kind of information to a customer so that he accepts or not, and that everything is recorded and recorded, including both the communication and the acceptance or denial by the customer.