The Virtual Switchboard allows several calls to be answered simultaneously. With it, there are no longer excuses in your company to keep calls unattended.
The image is very important for any company. Not to mention Customer Service. What do you think will happen when 5 customers are calling simultaneously to your company and you do not have infrastructures to be able to serve them all?
The Neotel Virtual Switchboard allows you to receive multiple simultaneous
With functionalities such as the IVR, the Virtual Switchboard facilitates things and brings us closer and better to customers. Thanks to intuitive options menus, customers who call our company can decide which department they wish to contact: Customer Service, Commercial, Support, Accounting, Management, etc.
Do you need a Virtual Secretary? Well, with the Neotel Virtual Switchboard you already have one
No customer who calls our company will like to have to wait, this is obvious. Although with a waiting music, this one is better. True? Thanks to the Neotel virtual PBX you can configure the music on hold that you want to be heard by your customers.
Time passes faster when we listen to music than when there is silence. Depending on the image you want to give your customers when they call, you can choose one music or another.
Setting the waiting music in the Neotel Virtual Switchboard is very simple
Set up a welcome message that turns out to be professional. This is another advantage of having a virtual switchboard in your business.
It is not enough for the client to listen to any welcome message. If we want to show a professional image, our message should go according to this image.
Set up welcome messages with the Neotel Switchboard
With the Virtual Switchboard, we demonstrate an image of professionalism that faces the outside world. Only with the welcome message are we already helping to create that image of professionalism.
With the Neotel Virtual Switchboard your company will see how sales multiply
For users when we call a company and hear a welcome message and music waiting, we immediately relate this image to that of a large company. It does not matter if our company only has 3 employees. Only with these small features we are already improving the perception that customers are going to have about our business. And the image is, as we have said before, really important in the current work world.
We associate welcome messages, waiting music and options menus to large companies.
In our minds we all have the preconceived idea that only one company that is really big is the one that is going to have this type of characteristics in the telephone service to its customers.
The only way to improve the user experience in calls is with a virtual switchboard like the one Neotel provides.
When the method of communication between company and customers is the telephone, we must ensure that we are on the front line and make use of the most advanced technology available in the market. If we really want to differentiate ourselves from our competition.
If in your company you already take care of details such as smells, cleanliness of the place, etc., why not improve your Telephone Support with your customers?
In Spain there is a very high percentage of SMEs with respect to the percentage of large companies. Sometimes it is not easy to make a hole in the market. However with the Virtual Switchboard we are earning an extra.