Business communication and IP Telephony

If you are thinking of incorporating IP Telephony into your office, contract it with the leading provider in the VoIP communications sector: contact Neotel now.

Once you have configured your new IP Telephony system, Neotel will then assign you a phone number, which does not even have to be from Spain. If you need or prefer an international numbering, with Neotel this is no problem.

VoIP España

IP Telephony: Telephony that works

With IP Telephony, only you need to have it; that is to say, that the people they call are not required to use this same technology. In addition, with IP Telephony you can make calls to any Internet communication system, landline, computer software and mobile phones.

Go now to VoIP or Voice over the Internet Protocol with Neotel.


5 benefits of cloud call center software you need to know

There are different software models and call center applications, but among them the cloud software call center stands out. Through a web platform that we can use from the computer, mobile or tablet, Neotel brings us the most advanced call center tools for companies.


  1. It is not necessary to install anything apart from the Neotel software.
  2. Improvement in the management of agents.
  3. It allows you to reduce and expand your business according to your requirements.
  4. Improvement in security at the computer level. This means that since in the cloud call center all information is hosted on highly secure servers of the provider, companies do not have to worry about possible cyber attacks.
  5. You save money with the cloud software call center.

Are you still tied to your telephone company? Get ready to save big with Internet Telephony

With Neotel, when a client hires our Telephony services over the Internet, what he is getting is a customer panel from which he can access absolutely all the configuration of his switchboard system and call center software. And from which you have access to features such as removing or adding new extensions as you go or do not need them.

You control your services

Are not you tired of having to pay with your current Telephony company for services you do not need?

No up-front costs

The services of the PBX or virtual switchboard will provide the same features that you are already receiving with your current telephone system, only with more extras. The difference of our telephone system and others is that with ours you do not need to spend a single cent on hardware. Instead, all services will be hosted in the cloud which means that all data is hosted on Neotel’s secure servers. Since you do not have to invest in expensive office equipment, this option is less expensive for SMEs. All you need is an Internet connection and at least a desk phone, and that’s it.

Internet Telephony services offer much more to your company


With Neotel’s cloud telephony, there are other characteristics that can be of great interest to businessmen and managers, being the existence of a virtual receptionist one of these.

If you have a small business, you may be thinking that you can not afford a telephone system over the Internet. It’s just the opposite! The feature that stands out from any other in terms of Internet telephony is just that it is cheaper than conventional telephony. As there is no maintenance of computer equipment costs, and with cheaper rates for calls, Neotel can help you save a lot of money from the first day when you hire our services.


7 interesting facts about having a virtual receptionist set up to help your company grow and compete

That nothing ensures a customer more than giving the best customer service, is no longer a secret.

How your company can improve the brand and communication with a virtual receptionist

Save money

Your company can benefit from the cost savings. First, the system is configured to route callers to the most appropriate agent. This prevents clients from being transferred to the first available agent who may or may not be the best person to deal with their management. Second, it can help us with the customer’s call identification, so we can then decide which customer is the highest priority, and take care of that call before another.

Reinforce the image of your company

Shortening the waiting time the client spends on the other side of the line improves overall satisfaction and experience. None of your suppliers, partners or customers will feel bad when they see that their calls are handled in a better way.

Increase productivity and save time

Your employees make more productive days so your money will be better spent. This is one of the main benefits of having a virtual receptionist.

Having a virtual receptionist in your company is like having one more member in your staff. Since with the virtual receptionist we get some extra help.

Give the image that your company is working 24/7

The line of your company will always be operative. Even when your offices are closed.

High volumes of calls are no longer a problem

The system will manage several people at the same time without them being aware that there are more customers online. No calls are lost.

Interactive and receptive

More than just showing a voice and keeping the other person in line waiting, the virtual receptionist interacts with the client, through a panel of options, so that he presses a key or another and thus choose an option.


Each worker is assigned an extension. The virtual receptionist has been responsible for transferring incoming calls to each operator. With this, you get the system to do the same job as a human receptionist.

With this article we hope to have explained a little more about the advantages of having a virtual receptionist for our company. It is what is known as interactive voice response, or IVR. Think of this system, as “your own virtual receptionist”.


How to make money online with a Virtual Call Center

Riding a virtual call center is a great way to earn commissions which is something that never hurts, it’s clear.

Earn profits with your virtual call center

If you are thinking of setting up your own virtual call center but do not know where to turn, you are in luck. Neotel specializes in virtual call center services for entrepreneurs. So just send us a message indicating what your requirements are and in no time you may be getting extra income every month thanks to your virtual call center.

call center virtual

At Neotel we make it very easy for you to have your own virtual call center

Skills required for the virtual call center

  1. The agent must be able to explain all the details to the caller.
  2. You must use a language that is natural and easy to understand for the caller.
  3. Possess excellent communication skills.

The great advantage of having your own virtual call center is that the agents who will work on it do not need to be physically in the same place so they can work from their homes or ultimately from wherever they want.

If you already know the concept of the call center or call center, now with Neotel you can take a step further towards the Virtual Call Center.