What is Voice over IP Communication?

Do you already know what Voice over IP Communication is? Well if you still have doubts, this article will interest you and much. We start!

First of all, say that if we have to simplify the answer to the question What is Voice over IP Communication? In the simplest form, we would say that the main difference with respect to other more traditional communication systems is the simplicity that is presented when installing, configuring and using the service.

With a VoIP system at the end what we are getting is a Premium communications system at very low cost. One of the reasons why the IP Voice is becoming more and more interesting to companies is that VoIP encourages Teleworking. And it does not matter where the employees are, even in different countries. Calls are always billed as if they were calls within the same office.

A virtual switchboard is an advanced communications system that allows you to have as many extensions of mobile or fixed lines as you wish and increase or reduce on demand without having to bear the costs of classic telephone switchboards. Solving the typical problems of communication quality, queued call management, etc.

The Telephony in the cloud gives freedom. With IP Telephony we lower costs and we are achieving a 100% scalable system to the needs of our company.

Neotel helps businesses simplify their communication systems thanks to CRM, PBX and call center software.

Saving on the telephone bill is really possible with Neotel.

The technologies are advancing very fast. The connections are getting faster. And the telephony in the cloud is something of the future, but of this very moment.

IP Telephony is not something new anymore. And it is true that more and more companies are making the leap to the cloud for their telephone communication systems.

pbx virtual

Directed to both small and giant companies.


Neotel is a leader in the global Cloud / IP Telephony sector

Our company, Neotel, based in Malaga (Spain) has been offering virtual switchboard, call center software and CRM services since 2001. To these products we add their programs for distributors and the White Label Switchboard. In addition, it is worth highlighting Neotel’s customized solutions, which include:

Neotel has a global presence and has clients throughout the five continents.

telefonía ip

More than 15 years of experience together with the daily work of a professional team, make Neotel has established itself as the provider par excellence in terms of IP communications and this is something that is reflected in the opinions of its own users.

Neotel: Communication Solutions and Services


But this is not all that our company can offer to yours. At Neotel we continue to develop new communication tools via VoIP. Soon we will show many new features that we are currently building and that are already in their final stages of development. Features and features that will revolutionize the IP Telephony landscape like never before.

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New PBX version

Neotel in its continuous expansion in the updating and improvement of its products presents for all its customers the new renewed interface of the PBX.

It is a cleaner, more intuitive interface with a 100% Responsive design (with compatibility for mobile devices). In addition, the translations into English of the application have also been updated and bugs have been corrected. Below are some screenshots of the new Neotel PBX interface:


Dashboard with its new drop-down panels:

And its mobile version:

Queue CDR Charts:

And its mobile version:

Agent statistics:

And its mobile version:

Configuring launcher call flows:

And its mobile version:

Panoramic mobile view:

View of calendars:

And its mobile version:

What do you think of the new interface of the PBX?

Tell us what you think about the new interface of Neotel for the PBX, if you have suggestions, you have found a fault or if you throw some functionality at fault. From Neotel we work every day to meet the needs of each and every one of our clients. That’s why we already appreciate your comments.

If you want to let us know anything about the new interface for the Neotel PBX please send an email to

Thank you very much for continuing to trust Neotel


What IVR means and 7 benefits of using it

In Neotel we offer only the best services in Telephony for companies. And one for which our clients ask us the most is the IVR service.

Benefits of IVR:

  1. Customer service 24 x 7: Use automated support and eliminate the need to have agents 24 hours a day, 7 days a week.
  2. Save time: Reduce the waiting time of the customer’s call and transfer with the appropriate agent.
  3. Increase professionalism: Pre-write your messages and greetings using IVR to reflect a great first impression, consistency and professionalism.
  4. Increase the resolution of the first contact: Increase the resolution of the first contact by automatically directing callers to the agent who is most capable of meeting their needs.
  5. Improve business efficiency and agent performance: Connect to the right agents to attend each call and make use of the advantages of integrated CRM to improve agent productivity.
  6. Lower cost per call: reduce the volume of calls per agent, labor costs and the general cost per call by automating the processes and outgoing and incoming calls.
  7. Increase the efficiency of customer service and customer satisfaction: Provide customers with an easy way to serve customers.


An IVR or Interactive Voice Response is a Telephony-oriented technology that interacts with callers, understands the reason for the call and collects their information, and directs them to the most appropriate agent. Allows call centers to reduce costs, improve customer service and increase business efficiency in a simple way.

Today, companies and call contact centers take advantage of Neotel’s IVR to automate tasks and increase agent productivity and profitability.

If you have a secure call center that is already aware of the advantages of IVR. If you are not yet working with an IVR, from here we recommend you contact our team so that we can advise you and without any commitment.


Do you already work in a 100% scalable Contact Center?

A contact center in the cloud allows us, among many other features, to save recordings, have total control over calls and agents, obtain advanced statistics and reports in real time, control waiting queues, conduct inbound and outbound campaigns. calls, etc.

Another advantage is that being a 100% work system in the cloud, we can hire the best agents regardless of where they are, thus promoting teleworking.

Contact centers that are scalable offer maximum flexibility to their administrators. A company could be that it needs to expand or decrease, according to the needs. When working in a call center in the cloud the peace of mind is that we are aware that we have this possibility to reduce and increase our customer service center at our whim and in a much easier way than if it were a contact center traditional.

Neotel has been providing services to companies that want to install their own call center in the cloud for more than 15 years. With the Neotel cloud call center, the entire infrastructure is hosted within Neotel (cloud). So expanding or reducing our number of agents does not mean a great economic investment.

On the other hand, companies that still refuse to migrate their business to the cloud are tied to the limitations of the company that provides the service, so changing the size of their call center may result very expensive.

The on premise solutions (physically hosted where the client is) are usually much more expensive, limited and for any change that needs to be made, we will have to depend on the specialized technicians who logically have to pay as well.

The contact center or call center is one of the most important assets for any business since it is the communication channel for / with its clients. Neotel is the leading company in the Telecommunications sector and has the most extensive experience in installing a contact center in the cloud. If you wish you can contact Neotel now and we are happy to answer your questions.

The 5 main differences between a physical PBX and a virtual PBX

There are many companies that, with the desire to improve call management and customer service, see the need for a new PBX, and hesitate between the option of investing in a physical PBX or hiring a virtual PBX service.

1.- Unique features and functionalities

Today, technological advances in the cloud have meant that virtual PBXs (or PBXs in the cloud) have features that physical PBXs, due to their technical characteristics, cannot offer. A very good example is the integration of fixed and mobile telephony offered by Neotel in its virtual PBX service, with the possibility of integrating the company’s telephony in the user’s cell phone, so that employees can answer calls received by their fixed extension from the cell phone at any time and place, as well as make calls using the flat rate of the PBX, and access the control panel of the functionalities of their fixed extension from the mobile or smartphone. Virtual PBX services such as Neotel’s provide the company with additional benefits to those offered by physical PBXs, such as greater efficiency and productivity for mobile users, as well as other personal benefits derived from fixed-mobile integration, highly valued by employees.


On the other hand, in the case of companies that grow in terms of branches, if they decide to opt for a physical PBX, each branch must have its own equipment and infrastructure, thus multiplying the purchase, maintenance and updating costs by the number of branches the company has. However, by contracting a virtual PBX service, adding or deleting a branch is easy, fast and economical, and the multi-site company would have a single PBX for all branches, achieving a unification of communications, an optimization of the infrastructure and obtaining significant savings on the telephone bill.

When purchasing a physical PBX, one of the parameters to choose is its capacity, i.e. the maximum number of lines and extensions it can cover. Thus, companies that purchased a physical PBX when they had 50 employees and one year later are forced to reduce the number of employees to 25, find themselves paying for and amortizing a PBX with a greater capacity than their needs. The same happens the other way around, if when you buy the PBX your company has 5 employees, and after a while you have 10, you will need to acquire a PBX with a higher capacity, when you have not yet finished paying and amortizing the previous one. This does not happen with virtual PBXs. Companies can increase or decrease the number of contracted seats by simply making a phone call to the customer service department of the company providing the service. In this way the monthly fee is always 100% adjusted to the needs and dimensions of the company and you will never pay more for something you do not use.

3.- Partial solution or integral solution

The companies that provide cloud communications, especially focused on the professional segment, offer integral solutions by means of which, through the payment of a single monthly fee, companies contract the set of services they need from a single provider. In this way, the company providing the cloud service performs an efficient and intelligent management of communications, and the customer can completely forget about worrying and focus solely on enjoying them.

4.- Start-up and maintenance

In the case of physical PBXs, both the start-up and maintenance of the equipment requires highly specialized personnel, so that, in addition to the initial investment that usually includes the purchase and installation of the equipment, a monthly maintenance fee must be paid to an external company for the management of this infrastructure, to make changes and modifications to the configuration necessary for the customer, to update the equipment with new software versions when the manufacturer requires it, to expand the features requested by the customer, to resolve breakdowns and incidents, etc. … and this also involves considerable and often unpredictable annual costs. Virtual PBXs, on the other hand, being a managed service, lack all the aforementioned costs, since it is the company providing the service that is responsible for installing, maintaining and updating the platform.

5.- Buying a physical PBX or hiring a virtual PBX?

Companies that decide to purchase a physical PBX must make a significant economic outlay, since a physical PBX implies the purchase of hardware, and therefore, the amortization of the investment.


What benefits does an international virtual number bring to my business and how to get one?

The subscription price of a virtual international number depends on the VoIP operator with whom it is under contract and the country. It does not cost a virtual international number of one country as much as another.

If you want to know the price to rent a virtual international number for a specific country, contact us now

Benefits of Using Virtual International Numbers

Virtual international numbers bring many benefits to businesses, the most important of which is to increase sales in countries where you want to open a market.

número internacional virtual

1. Reduce call costs for the company

Companies that typically make calls to other countries generally save a lot of money when they switch to IP telephony. IP telephony operators generally have much lower rates.

Virtual international numbers operate over VoIP (VoIP) and serve both to make and broadcast calls.

2. Reduce costs for the customer

The cost of calling another country means that companies do not want to open their markets abroad. With a virtual international number, it is no longer a problem. You can make and receive calls with any country at a much cheaper price.

3. Increase phone contacts

If phone calls play an important role in your business, entering other international markets can be the big push you are looking for. Hiring a virtual international number will help that.

Customers are much more likely to call a local number than a number from another country for one simple reason: calling another country can be very expensive!

4. Inspire confidence

By using a country phone number, you trust your potential customers. Customers are more likely to contact a local business.

5. Propose a local image

When a customer is considering hiring a product or service, seeing that there is a local phone number in many situations gives them peace of mind. Thinking that you are dealing with a local business always inspires more confidence.

6. Increase sales

The increase in sales in this country is the most important benefit of all this list.

Normally these virtual international numbers are usually used by a softphone or IP phone.

With Neotel you and your company can operate, physically from Spain, but with numbers from any country.

Virtual international numbers operate over the Internet instead of cables.

If you want to enter a virtual international number, contact Neotel now and we will set up your international international number

Build trust in customers outside of Spain, get a local image, sell more, etc. These are just a few of the goals that are achieved by contracting a virtual international number with Neotel.