Enhances your SME by hiring the Virtual Switchboard

When we refer to SMEs in Spain we know that we are talking about a high percentage of companies that make up the sector. If we had to highlight a big enemy for SMEs surely the big companies come to be the main enemy of these. When it comes to a SME to stand out about the customers and also the competition it is necessary for this small and medium company to convey image and professionalism and how to impress their customers. And this is where the Virtual PBX comes in. Below we show you what are the benefits of the virtual PBX that SMEs are already using today to reach their customers above the competition:

  • Option menu
  • Standby music
  • Welcome message

If we use the menu of options we have to be aware of attending to the client in the most direct way possible, and that the client is going to be transferred to the first with the person indicated for his case.

Using the options menu, the person (client) waits less time and talks to the person directly responsible, which makes the user experience the most optimal. Besides that not only the customer wins, since for the agents that take calls the day is more productive and with the minimum loss of time possible.

As for the music of waiting the main thing here is that with the music that we are going to choose we can transmit a concrete image of our company, whatever it is that interests us. We try to calm and reassure the customer who is on the other side of the line during the wait.

It is proven that the feeling of waiting is less when the customer hears a certain music than if he does not listen. Usually, a customer who is kept on hold during a call, if he is kept listening to some music that is appropriate, when it is possible to attend the customer this will be calmer.

On the other hand, the welcome message is fundamental because it will be the first impression and image (hearing) that customers will perceive about our company. Any message does not serve us. An incorrect welcome message may mean that our client is going to hang up the phone with the existing risk that this may entail.

It is important to think of the welcome message we want for our company. To show professionalism and quality the welcome message has to be agreed.

Hiring a virtual switchboard we work so that the image that the client takes of our company is the best possible. Making use of the welcome message, the music waiting and the menu options are already giving an image of professionalism to the client and our competition.

Make use of a virtual switchboard if you want to see your sales increased

For most customers, when they call a company, if they find these characteristics that we discussed earlier (welcome message, music waiting, options menu), associate our company to a large company directly. Perhaps we are contacting a small business, however these little details mark big differences in the minds of customers.

Virtual Switchboard

Options menu, music waiting and welcome message … Improve the image your customers have about your company

Improving our image as a company is easy if you know how.

The fastest way to improve our image vis-à-vis the user is by hiring a virtual PBX.

If our means of communication with customers is via telephone, it is necessary to learn how to make the most of it.

This is a very studied marketing technique: we change and improve the image that customers have about our company and us to increase sales.

Improve the marketing of your company: contract the Virtual Center

We improved our image, and saved on costs. They are all advantages!


Every day more work systems enjoy the IP Telephony

From Neotel we work every day to be aware of the latest technologies related to Telecommunications and thus continue being the leading provider of Telecommunications nationwide and offering IP Telephony services worldwide. We help companies to be more productive thanks to IP Telephony and every day are more who enjoy the services of Neotel. Contact our department. Customer Service and request information on IP Telephony without any commitment.

The main advantages of IP Telephony over other systems is the saving of money that is the same compared to other alternatives and thanks to this technology we can increase the productivity of agents. In order to install IP Telephony, only an Internet connection is required; Regardless of the operator we use, IP Telephony always saves money.

VoIP switchboard. IP Telephony. IP voice switches. PBX switchboards

IP Telephony refers to the telephone communication system that uses protocols or Internet data to make calls. Also called VoIP (or IP Voice), this technology makes telephony more powerful, cheap, flexible and accessible.


Telemarketing for satisfaction and quality surveys

Thanks to telemarketing we get companies to know more about our customers, their opinion, and what they think about our products.

Any telemarketing campaign that is expected to be successful needs a prior analysis of it. First of all, we have to segment our target audience to which the telemarketing campaign is directed and directed. From our database of clients sometimes it will be interesting to select the clients that we think will be more receptive when it comes to hearing what we have to tell you about our new product. This also applies when conducting telemarketing surveys where what you want to know is the degree of customer satisfaction about a particular product. Then another fundamental factor is to think the previous speech and that will focus towards the customers that we will call. It is important to analyze this discourse because according to the final result of it our client will be more or less likely to continue to listen to what we want to offer or not. And finally, evaluate whether the telemarketing campaign is going to be done in-house or on the contrary we want to outsource it outside.

Plan your telemarketing campaign to be successful

Being the telephone as the communication channel chosen for our telemarketing campaign, the advantage is that the contact is produced in a very direct way with the customer. In this contact the telemarketing company will try to give the best possible information to its customers about the new products to be offered. Generating telemarketing surveys we obtain a very effective way of knowing and analyzing the degree of customer satisfaction about our products.

Telemarketing Surveys

Thanks to the telemarketing campaigns, the companies obtain a series of very valuable data on the opinion of the clients about our company and our products. Once collected this data and studied the company has an extra information that did not have before, and with it is able to know the shortcomings of your product and how to improve them.

With telemarketing surveys companies get the best possible feedback from their customers.

Telemarketing is the best way of bidirectional contact between client and company, and used correctly can become a very powerful weapon for any company that wants to publicize its services or products.


Neotel, hire a Dialer for your company

In Neotel we seek to simplify the sales campaigns to the agents, obtaining maximum productivity, speed and ease of use.

By contracting the Neotel dialer service we will be getting a system that is efficient and functional at the same time.

You just need to contact our team of consultants who will be happy to attend all your doubts and explain and show the operation of Dialer or automarcador in an easy way. Whatever your expectations or requirements regarding personalization, Neotel automarcador covers the needs of all types of companies. Start seeing how your campaigns return best results with the Neotel auto-booking service.

The best software in the cloud to set up your campaigns

If your company needs to generate massive Telemarketing campaigns, you need a self-dailler or automarcador for them. Neotel’s auto-dailer service is complemented by a series of modules that adapt to the needs of all customers. Among our tools for Call Center are: the progressive marker, predictive dialer and Robot Call. Installing the auto dialer is easy with Neotel. We are professionals in Telecommunications since 2001 and we are specialized in all types of virtual switchboards and tools for Call Center.

Centralita Virtual Voip

For companies that need to make massive calls, program the same and in turn monitor results in real time, the solution of the Dialer is undoubtedly the most appropriate.

Functional dialer for companies that need automatic dialing

Herramientas Call Center

Call Neotel now and ask for more information. We are leaders in auto-diallers and every day more companies enjoy the Neotel auto-booking service. In our company we work providing services to more companies, like yours. Contact Neotel now!