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Software call center: the technology available to your needs and your pocket

Over time, the hardware has undergone a significant decline, either because of the cost of it or because of its practicality for some, not to say various, of its demands in the various activities that require the latest advances in technology.

 

Now, considering this, we will talk about software, a tool that has undoubtedly gained strength as the years pass and has become the perfect ally of many forms of communication, companies, people and others.

 

The companies in charge of customer service or telemarketing, for example, have gradually been requesting new elements capable of weighing the working hours and the demands of all their users and customers, in order to fully comply with their requirements and needs. the cases that arise.

lanzador de llamadas robot call Neotel

What does this have to do with the call center software?

 

Software call center, then becomes a service of high requirement in the world and that is why Neotel brings the best options for your company to be positioned in the highest quality standards, and your customers.

We know then that basic and elementary needs need to be met with the different software systems for the call center, with which we will mention the three forts of Neotel, so you can decide which of them your company will stay with (they also make a good team together), and you decide to take your company to another level of professionalism, quality and optimization.

lanzador de llamadas

The predictive dialer, the progressive dialer and the robot call, are the software call center services that Neotel has for you, mainly focused on statistical predictions about the calls and their duration, the calls optimized according to the online time of the agents, and the redirection of the users to give a quick solution to their needs.

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Dialer, and if we optimize the time and quality of the campaigns of our company?

The dialer has the ability to improve the performance of the integrated agents to a specific company of customer service or telemarketing, since it focuses mainly on dialing to customers that are really potential and that such calls are not lost when concentrating on users who are not really worth it or who will not be potential for consolidation in offering products and services.

 

The dialer that Neotel offers us mainly needs a database created from a new campaign whose characteristics and options are specified within that database.

                                                                                                                 

What are the functions of the dialer and how does it contribute to the campaign of my company?

 

Dialer

The functions of the dialer are diverse. These include: national calls that stand out to be unlimited, monitoring by recording the calls made, web agent, web coordinator, listening to agents, collaborative campaigns, delivery of connected calls, statistics and queue monitoring, detector answering machine, among others.

 

As you can see, these elements make this product an unbeatable ally for the campaigns of your telemarketing company, with which you can execute campaigns that, thanks to its advanced functionalities, you can optimize.

 

Surely, saving some of the expenses that demand the realization of these campaigns, will be another of the aspects in favor that you will find in this special service of dialer of Neotel, being a tool that, by optimizing the time, will generate a greater productivity of the employees and of the company in general in its internal operation.

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What would be the telecommunication and telemarketing systems without the robot call? Here we tell you

Of absolutely all the evolution in technology and that has served for years the incursion of new ways of working the customer service, little by little came the various systems to optimize the activities and costs demanded by this sector, aiming for an improvement in terms of work performance, information to be provided, and other basic solvency of all contact centers.

 

With all those inventions, comes the robot call, a technologically friendly tool and designed to provide an important support to the almost inabarcable demand of these service centers.

 

Could there be an end to the Robot Call?

 

It is very unlikely that this will occur, as it has increasingly increased its strength and popularity in the world thanks to the support it provides to staff in some tasks that are basic and that save time, money and, of course, more weight to Workers; making them the ones who carry out much more specialized activities and with greater depth, thus increasing the level of satisfaction of the users or clients and the efficiency of the company.

 

 

 

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Advantages of having ip telephony numbers

Surely when inquiring about the services of virtual telephony the doubt arises about how they are useful for your business.

Well, before this you must be clear that this type of telephony has come to revolutionize telecommunications and it has been thanks to its advantages and functionalities that ip telephony has managed to proliferate so much in recent years.

As for this timely question that arises we must respond to you that the virtual pbx are presented as services of great utility for different sectors and for various aspects.

So, for example, you have to consider that these switchboards are configured on a virtual number, which is equal to a normal one, only in this case the different feature is that it is not associated with fixed lines. Likewise, you have to consider that with the ip telephony number you can divert your calls to all types of lines, regardless of whether they are IP, mobile or if they are fixed.

telefonía ip

Having a virtual number brings with it other benefits, which are directly related to the intelligence of this one, since it allows to include advanced functions of switchboard.

On the other hand these numbers handle the possibility of generating different statistical reports, so that as a user you can have several data about the calls that have been issued and those that have been received.

Other contributions of the IP number

centralitas virtuales

In addition to the mentioned advantages ip telephony has other contributions to give:

  • For example, adding one of these numbers to your marketing campaigns can give a way of direct contact to your customers.
  • As for the functionalities we can highlight the use of options menu, welcome messages, calls recording, among others that allow you to have a much more professional communications management.
  • Finally, these numbers will come out very cheap and you can add more for very low fees.
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VoIP services and the use of Gateway

Knowing a VoIP service is common with a wide variety of unknown words and names, such as Gateway. Before these names clearly arises the doubt on What are they? and today we wanted to clarify it.

In question we will talk about the VoIP Gateway and its role in voip services.

What is a Gateway?

Initially it should be clear that this is a network device used to convert voice calls between the telephone network used (whether switched or digital) and the VoIP network.

This way you should know that using VoIP services is the VoIP Gateway which allows calls that are generated by a traditional PBX to become IP and can go to the Internet or to the contrary, ie a traditional PBX receive the called IP.

VoIP Gateway Features

Before you finish talking about this tool it is important to mention its main features. Among them are:

  • Its application as multisede communication solution, that is to say in the integration of a switchboard to a VoIP network.
  • The Gateway allows to connect the traditional PBX to VoIP, so that operators can be accessed at a lower cost.
  • It is also a device that allows establishing connections between the traditional switchboard and advanced services, allowing global coverage at a low price.
  • It also has access to more advanced software, such as call recorder, ACDs, among others.

Finally, keep in mind that using these devices can reduce the number of traditional lines, showing a good cost savings.

As you can see the VoIP gateways are of great importance within these services.

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Operation of the robot call

Being interested in the use of a marking robot is a good idea to know a little about how it works. Of this we will speak to you here so do not stop reading.

Robot Call

Among the software options for Call Center that can be found today the robot call is an advanced tool that is generally included as it allows to automatically perform a large number of calls, without it having to interfere the operators of the center calls.

On these marking robots you should know that in the current offer you can find many different options, some more powerful and agile than others.

In any case, when choosing this service is worth doing considering the fulfillment of certain features, such as:

  • Its power, translated in the capacity of management of automatic calls
  • His agility
  • Effectiveness
  • And also its price or economy

robot call

Operation of the robot

Now, focusing on the operation of the robot call you should know that at the time of executing your task does so:

  • Start making the calls, in a massive and simultaneous.
  • In making this call, the voice message that the company has wanted to make known is displayed, by means of reproduction.
  • It is important to clarify that within the voice message it is possible to include push options, so that the user can be transferred to an agent by pressing an option on his keyboard.

It is important to clarify that within the voice message it is possible to include push options, so that the user can be transferred to an agent by pressing an option on his keyboard….

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Tools for call center: getting to know the click to call

Within the variety of call center tools that we can find today click to call me back has managed to excel to a great extent, since it has offered to the companies a very economic and effective solution to communicate to the users of its corporate website with the company.

You have been interested in being a tool, but you want to know a little more about it.

If so, do not stop reading and it is that here we will tell you what it is and how it works.

Click To Call Me Back

You must start with a clear understanding that this service is presented within the Tools for call center as an application, button, which is integrated with the business web pages in order to allow clients to request information immediately and with the help of real-time connection.

click to call me back

On the Internet there are currently millions of site pages running and the general public has taken the Internet as the primary means for finding information. It is not for nothing that the most important search engine, Google, manage an average of 3 trillion searches a day.

This should be very clear to companies that enter the Internet through a website, which not only allows them to advertise their products or services, but allows them to market directly.

But promoting or selling on the Internet is not a simple task and is that the competition is so wide that one of the main objectives has been to attract the most visitors, being even more important to know how to keep them and turn them into customers.

To achieve this companies must offer intuitive pages, optimized, clear and that allow the user to have the best experience. But, some time ago for this only a contact number was offered.

At present, the service has evolved and improved thanks to the tools for call center such as click to call, which allows to integrate this button (code) in a simple way to the site so that users can contact directly, immediately and free of charge to the company.

 

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Call center tools: implementation of a Click to Call

Among the different tools for call center that you can choose highlights the Click to Call me back.

Now, faced with this option many initially wonder what it is and then why they should implement it.

What is click to call?

Let’s start by making clear what click to call is. When talking about the different call center tools this is presented as a highly recommended solution to integrate into business web pages and is presented as a button that is located on the site, from which customers can press to generate a telephone contact immediately with the department you have established.

Now that you have clear what this button is the time to clarify the reasons why it is worth using it.

Implement click to call

click to call me back

There are several reasons to implement this tool, but in general we can say that it has managed to expand significantly since it has given companies an excellent channel for communications with users, allowing them to improve their experience on the site.

In addition to this general contribution you must take into account that with these tools call center you can have:

  • An updated and modern website, which is aimed at facilitating communications with customers.
  • A lower drop-off rate and better SEO for your site. For your customers it will be very easy to contact you and before a doubt or greater problem will be the possibility that they stay on the page and contact you, to decide to leave you.
  • Finally, you should keep in mind that this tool is very simple to implement in your site, by means of a code that is added without problems, is very economic, also works responsively and is highly compatible with different telephone exchanges.
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Choose virtual or traditional fax?

Nowadays the internet fax service has been extended, so that more and more businesses and companies have decided to use it, leaving behind the traditional large fax machines.

Now, if you are in doubt about whether to use traditional fax or virtual fax, it is ideal to know the advantages that the latter presents compared to traditional equipment.

Internet fax, a very effective solution

At the outset you should know that the virtual fax service has been positioned very well because of its effectiveness and also its flexibility. With this service will not require a fax machine and neither of paper, ink and other traditional elements as the digital document is sent to the email.

fax virtual

But, if you want to know what the advantages of this service, compared to the traditional fax that we have seen all the life in the offices, here we present them to you:

It is a more economical service, since it does not require the purchase of the machine of face and nor of the supplies that it uses for the sending of the messages. In addition, when using this service you will not have to pay for a phone line, since the cloud service will provide you with the number and all that is required to send and receive faxes.

In addition to saving there are other advantages that you should know:

  • Sending and receiving faxes is simplified by implementing e-mail for this.
  • Flexibility is evident, since faxes can be sent and can be received from any place where they are clearly having in their place a device with an Internet connection.
  • In addition, the privacy of the information is increased and it is only you or the one who has access to the email account can see the document sent.

 

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Uses of dialer

Integrating the telephone dialer into a call center may raise doubts about what uses can be made of this tool.

Well, you have to take into account that depending on the chosen dialer option you can use the dialing module to make calls automatically or you can also use it for sending SMS.

With a single click and making use of this tool you can reach quickly and effectively to all your contacts, no matter if they are a few hundred or thousands.

Advanced automation and its ways of reaching the public

This type of tool applies quite attractive features for the delivery of information to users. In this way, the dialer allows you to focus on the proper elaboration of the message, since you have on hand an excellent tool for its distribution.

Be clear that you can decide to carry out campaigns of calls or if you consider pertinent you can do them using the SMS. Clearly the call function is much more used and favors it since it allows the management of a thousand calls per minute.

Marcación predictiva

But, the option of SMS is not far behind and is that per second can manage more than 100 messages.

Types of dialing

Before we finish we wanted to talk a little about the different types of marking that this tool presents and that you can choose considering the needs of your campaign.

marcación progresiva

So, you can find:

  • Automatic dialing, setting the broadcast frequency.
  • The progressive dial, according to the availability of agents.
  • Predictive dialing, which optimizes the contact ratio.
  • And the preview, which sends contact data to the agent prior to making calls.

Robot Call

Finally, you must be clear that within this tool are integrated different functionalities with the aim of improving its efficiency and success ratio. For example, call identifiers, answering detectors as well as custom phrases.