Neotel

Software call center: the technology available to your needs and your pocket

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Over time, the hardware has undergone a significant decline, either because of the cost of it or because of its practicality for some, not to say various, of its demands in the various activities that require the latest advances in technology.

 

Now, considering this, we will talk about software, a tool that has undoubtedly gained strength as the years pass and has become the perfect ally of many forms of communication, companies, people and others.

 

The companies in charge of customer service or telemarketing, for example, have gradually been requesting new elements capable of weighing the working hours and the demands of all their users and customers, in order to fully comply with their requirements and needs. the cases that arise.

lanzador de llamadas robot call Neotel

What does this have to do with the call center software?

 

Software call center, then becomes a service of high requirement in the world and that is why Neotel brings the best options for your company to be positioned in the highest quality standards, and your customers.

We know then that basic and elementary needs need to be met with the different software systems for the call center, with which we will mention the three forts of Neotel, so you can decide which of them your company will stay with (they also make a good team together), and you decide to take your company to another level of professionalism, quality and optimization.

lanzador de llamadas

The predictive dialer, the progressive dialer and the robot call, are the software call center services that Neotel has for you, mainly focused on statistical predictions about the calls and their duration, the calls optimized according to the online time of the agents, and the redirection of the users to give a quick solution to their needs.

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Dialer, and if we optimize the time and quality of the campaigns of our company?

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The dialer has the ability to improve the performance of the integrated agents to a specific company of customer service or telemarketing, since it focuses mainly on dialing to customers that are really potential and that such calls are not lost when concentrating on users who are not really worth it or who will not be potential for consolidation in offering products and services.

 

The dialer that Neotel offers us mainly needs a database created from a new campaign whose characteristics and options are specified within that database.

                                                                                                                 

What are the functions of the dialer and how does it contribute to the campaign of my company?

 

Dialer

The functions of the dialer are diverse. These include: national calls that stand out to be unlimited, monitoring by recording the calls made, web agent, web coordinator, listening to agents, collaborative campaigns, delivery of connected calls, statistics and queue monitoring, detector answering machine, among others.

 

As you can see, these elements make this product an unbeatable ally for the campaigns of your telemarketing company, with which you can execute campaigns that, thanks to its advanced functionalities, you can optimize.

 

Surely, saving some of the expenses that demand the realization of these campaigns, will be another of the aspects in favor that you will find in this special service of dialer of Neotel, being a tool that, by optimizing the time, will generate a greater productivity of the employees and of the company in general in its internal operation.

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What would be the telecommunication and telemarketing systems without the robot call? Here we tell you

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Of absolutely all the evolution in technology and that has served for years the incursion of new ways of working the customer service, little by little came the various systems to optimize the activities and costs demanded by this sector, aiming for an improvement in terms of work performance, information to be provided, and other basic solvency of all contact centers.

 

With all those inventions, comes the robot call, a technologically friendly tool and designed to provide an important support to the almost inabarcable demand of these service centers.

 

Could there be an end to the Robot Call?

 

It is very unlikely that this will occur, as it has increasingly increased its strength and popularity in the world thanks to the support it provides to staff in some tasks that are basic and that save time, money and, of course, more weight to Workers; making them the ones who carry out much more specialized activities and with greater depth, thus increasing the level of satisfaction of the users or clients and the efficiency of the company.